No English speaking people when checking in. There is a lack of service…. No towels when needed. Was asked to take my towel down to be washed instead of service to the room. Only one hard working person who seems dedicated but the rest were just sitting around! Noisy place at and it does not feel safe at night! I suppose they cater for a group of tourist who are no English speaking!

The hotel was good overall. However, there was a language barrier, which made communication difficult at times. Seeta however was very helpful and friendly. The area was convenient for my business trip. However, I felt uncomfortable at night due to apparent illegal activities in front of the hotel.

We booked at the last minute because the Airbnb we were in was without air conditioning. We booked Aspire Plus. Checked in early. The room was small but cozy. The shower was the best. Beds were super comfortable and staff was very helpful. Definitely will stay again & again. Local markets within walking distance. Eateries are close by and local food is a short distance.

The stay was okay. Checking in wasn't much of a hassle either. The room had enough amenities to

The staff were very professional and kind.

Amazing

Good

The property is one block to Bourda market for fresh fruits , water coconut water and restaurant.

This property was wonderful to stay at during our time in Georgetown. The hotel itself is new and very beautiful. Comfortable bed, hot shower, a great breakfast, and complimentary water. The staff was wonderful. The owner was quick to answer any questions we had about the city and arranged a taxi to and from the airport for us. Since we arrived late, he even had the driver stop so we could pick up some dinner on the way to the hotel. I have not felt so appreciated as a hotel guest like this at any other hotel. This is the only hotel I would stay at on our next trip to Georgetown!

I enjoyed my stay the staff was very helpful the breakfast was excellent the neighborhood so so

The staff were courteous and friendly and this created a welcoming environment The hotel looked surprisingly like the photos online. No phone in the room to call the front desk and no toiletries in the room so bring or buy your own; but otherwise a great and affordable place to stay that is conveniently located close to the market.

One of the worst hotels. Got stuck in the elevator. Very noicy, not clean

I got stuck in the Elevator several times. Nice place but they are not organized at the customer service.

The hotel was recently renovated and room was comfortable. Staff was helpful and made the stay enjoyable.

Very central location

Everything

The only thing that I liked about the property was that the staff was friendly and were as accommodating as they could be under the circumstances.

The area is close to shopping.

I'd stay at this hotel again, but I was expecting something really different based on the average rating from other Hotels.com customers. Check-in was a comedy of errors. The hotel had contacted me through Hotels.com's messaging system and also on WhatsApp. It turns out this was two different hotel employees. (The one on WhatsApp literally didn't even know that Hotels.com has a messaging system and denied that anyone from the hotel could have contacted me.) We were expecting a driver to pick us up at the airport. Because of the messaging confusion, this didn't happen. We messaged the hotel on WhatsApp from the airport. (We not only did not get a response, but the message wasn't even read until 12 hours later.) So we took a taxi. We arrived at the hotel at 7am to find all the doors locked. We banged on them. No response. Our taxi driver kindly called the hotel and we finally got someone to open the door. I feel bad for that employee: she was single-handedly trying to cook breakfast for all the guests, set up the dining room, and staff the front desk. This is why the doors were locked. The hotel had told us in advance that their credit-card machine was down. (I bet it is always "down.") We were assured there were "many other" forms of payment. "Many" means one: perfectly clean US dollars with no folds or tears. The hotel looked newly renovated, but there was already extensive water damage. There are no stairs, only one elevator that is very slow and got stuck easily.

I WAS STRANDED IN GUYANA BECAUSE OF THIS HOTEL. NEVER EVER BOOK WITH THIS HOTEL. I MADE A RESERVATION WITH THIS HOTEL HOWEVER THEY DID NOT HONOR THE RESERVATION AND I WAS STUCK IN GUYANA WITH NO WHERE TO GO. I HAVE EVIDENCE TO SHOW ANYONE WHO WANTS TO SEE. PLEASE DO NOT WASTE YOUR MONEY. AlSO, THERE WERE LOTS OF PEOPLE HANGING OUT AND PLAYING LOUD MUSIC IN FRONT OF HOTEL. THIS HOTEL WAS A DISAPPOINTMENT AND RUINED MY TRIP. DO NOT GO DUE TO THE FACT THAT THEY HAVE BEEN KNOWN TO OVERBOOK.