Gladstone Palms Motor Inn

I have stayed at this property several times already, so I’m quite familiar with the experience here. One thing to be aware of is that communication can sometimes be slow. There have been multiple occasions where I had to call but no one answered, and when I sent a message it sometimes took 30 minutes or even a few hours to receive a reply. In some cases, guests may need to collect the key themselves for check-in, which seems to be the normal process here. Some rooms do not have a microwave, so that is something future guests may want to check depending on the room type they book. The facilities look quite similar to the photos — they are not very new, but everything is generally usable. The room lighting is a bit dim, but the air conditioning works well and keeps the room comfortable. The bed is also quite comfortable. The bathroom and toilet area are fairly spacious. One small suggestion would be regarding the blankets stored in the wardrobe. I’m not sure if they are wool blankets, but they sometimes have a noticeable smell, not a damp smell, but more like they have been used without being freshly washed. It might be helpful if they could be cleaned more regularly. Overall, the rooms are spacious and comfortable, and the stay is generally acceptable if you don’t mind slightly older facilities.

The room was booked for 4 people the room only had 2 towels no hand towel no tissues. No problem when we asked for more towels. The fridge freezer was fully frozen up and a water full on tray under, not good. And lots of rubbish in the stairwell and walk way, a sweep would of been a good idea. The positive was we were only there for 1 night and the motel was well situated for our needs.

Left to find other accomodation due to an incident with an irate manager. Room quality for my friends also staying was appalling and when we were finally able to make a complaint to staff he ejected us and refused a refund. We had to find alternative accommodation at 10pm. Police were called when it escalated and we were informed there have been multiple incidents at the hotel with other guests citing similar complaints.

Awesome

good

The room was quiet from stteet noise but quite tired in appearance. The gardens were well maintained. Inside the room was very tired. Sheets were clean, beds were comfortable. The ceilling in the bathroom has not been cleaned in some time, mould spots galore. The lock on the front door was difficult to operate, could do with a replacement. Rubbish from previous guests under the bed. Parking was plentiful, pool was clean. Good location for our needs.

One night stop over. Clean room

You get what you pay for. Don’t expect luxury but the room was clean, check in easy and any issues were resolved in a timely manner. Have stayed before and will stay again

I accidentally locked myself out of my room and called the after hours number on the reception door and the call went through to voice mail. I ended up having to sleep in my car. I sent them an email when I returned home and no-one has even bothered to reply. Absolutely disgraceful customer service. Don’t advertise an after hours number if there isn’t any service!

Carpet filthy. Smelt musky. Curtains hanging off. Beadheads stained. Very old and needs a total refurbishment.

The room was uncomfortable. I would pay a bit extra to stay somewhere else

The rooms could do with a renovation and new curtains, bed. Pillows were very comfortable Location was close to shops

Good

The bed was clean and comfortable, the shower was good. The lack of hand towels, tea towel, biscuits, spare pillow and the broken door lock reflected the $105/night cost. The young fellow at reception needs some PR training. Parking has very limited overhead clearance, don’t go there if you have a Yakimo or similar roof pod on your vehicle.

Easy parking, close to shops, quiet.

Complex is older, but clean and comfortable. Great value for what we wanted for an overnight stay. Food outlets with walking or short drive.

One of the worst motels I've ever stayed in. The room is in dire need of renovation. The room is dark, the only light is a lamp on the bedside table by the wall, so I can't even tell if the room was cleaned - I just didn't see it. But I got a full trash can from the previous guests. Parking is right in front of the door, but it's not your parking - guests from the second floor took this space and then drove in and drove out all night, not letting me sleep.

If you are expecting prompt communication and helpful service, you will need to look elsewhere for accommodation. Milk stench in fridge. Wall partially repaired. Reception hours are not accurately displayed. Can not recommend.

Great stay.

Everything you need for a quiet, nice stay, close to airport and town