Hepburn at Hepburn

Very disappointing stay – not the luxury experience advertised. I have stayed at this property previously and have also stayed at many luxury hotels and resorts around the world. Unfortunately this stay did not reflect the standard expected from a property promoted as luxury accommodation. There were multiple maintenance issues with the villa. The spa continually drained and would not hold water above the jets, meaning it could not be used properly. The oven was not functioning and had been replaced with a microwave, the hairdryer was broken, and all TV remotes had flat batteries. When we went to reception we were simply handed batteries to replace ourselves. We also called the after-hours number twice regarding the spa not working and received no response. At checkout the manager knocked on our door exactly at 11am while we were doing a final check before leaving. Instead of addressing the issues or the lack of response the previous evening, we were told the room needed to be vacated immediately and the manager remained outside the doorway waiting, which created a very uncomfortable interaction. To make matters worse, the public response posted by management online does not accurately reflect what occurred during our stay. Unfortunately this experience was extremely disappointing and not the standard we had experienced here previously.

The serenity. Adults only. Room was delicious & clean. Very romantic. Staff were excellent. Bed was extremely comfortable Great big spa. Separate rain shower. Private views. Outside private balcony. Extra special treats.,

Beautiful room and facilities; shower water was rather hard to get to temperature, which made water saving quite difficult, and the spa took ages to fill! Otherwise beautiful! Loved our kangaroo visitor and the sound of the beautiful birds.

Great night beautiful surroundings and a lovely place to reconnect with your partner great amenities and clean and comfortable room

Everything was excellent staff room cleanliness etc thanks

Perfect place to unwind and escape the hustle and bustle. Will definitely come again!

Beautiful accommodation, looks just like it’s pictured.

Cleanliness, amenities, location

Online this place looks picture perfect for a couples getaway, HONESTLY what it is, is some nice spa units on the side of the road! :-/ Any spa type accommodations or services are at other locations there’s literally nothing else here but spa units.

Lovely stay, spotlessly clean,nice and quiet. The TV reception was poor though.

We didn't stay there as we have requested a refund and haven't received it

Spotless and well presented. Amenities were great. Staff was friendly

The accommodation is beautiful. Warm and welcoming with stunning views to the forrest My partner and i certainly loved this place and will definitely be coming again. Thank you so much!

Thank you

The room is nice and clean, good experience

Great place to stay

Room was great, neat design, great little deck. Only problem was Spa plug didn't work, so water leaked out as quick as you could fill it, so couldn't use Spa which was very disappointing and a big part of the reason we stayed here.

Such a unique property. Nestled amongst the gullies and gardens, you wouldn't realise that there are any other villas on the property. The villas are so thoughtfully set out, very opulent and luxurious, everything you need for a romantic getaway right down to champagne bucket and ice machine! Instructions for facilities and appliances were really well described, and the cleanliness of the villa was spotless. Could not recommend more highly and we are looking forward to a return visit!

We particularly enjoyed that we were able to check in and out without out having to see anyone. Really enjoyed our stay.

The villa was very modern and stylish. The gas fireplace was great on the cold raining night I stayed. The bed was very comfy and the shower had good pressure with a soft rain head. The bathroom and toilet is encased in a large glass box which is cool to be able to sit in the spa and watch TV but the sheer curtains for privacy was a bit too revealing and could do with something heavier to provide more mystery when your partner is in the bathroom.