Hepburn at Hepburn

Spacious accommodation, gas fire lovely on chilly winter nights. Kitchen was well equipped if you wanted to cook, no oven but had elements and microwave. Coffee plunger, ice bucket were a nice touch. Clear instructions on how to operate TV, spa, fire.

Nice room and comfy bed. Fireplace great during winter (major attraction for my booking) and good size spa with surround sound to watch TV was excellent (wasn’t initially what I was after but turned out to be great). But tight road to get into if you have a large vehicle, rooms aren’t serviced daily until 5th day of stay (would’ve at least been nice to get more coffee each day), sink drained very very slowly, very little bench space beside sink, kitchen cupboard door slightly unhinged meaning always needing to open both doors just to access cutlery draw which was behind one if the doors, two small fridges instead of one larger one (was ok but forget about stocking up too much for an extra long weekend). But nice stay and I’m glad I stayed although wasn’t a bargain price.

The room is beautiful, clean, and cozy. We had very good experience within this service. Recommended.

Very friendly staff. Location is beautiful. The villas are very intimate, and well kept.

Everything was perfect.

Met the owner great guy including the facilities highly recommend you consider staying here.

A wonderful weekend away.

It was a beautiful room . Sorround sound and loved the shower and spa. Bed was very comfortable . In lovely surroundings

The property is fine but not five star in the traditional sense. Never saw a staff member as it was all remote check in etc. Having an open plan bathroom never makes sense to me. No privacy, even if you’re long married couple you do not want to hear and smell every trip to the toilet.

NA

Amazing room with gorgeous fireplace and spa , only problem was kitchen didnt provide an oven as we wanted to cook, hot towel rack wasn't working for towels to dry, and the bed was a bit uncomfortable. Other than than everything was lovely .

Stunning accommodation but just a couple of things need improvement, coffee maci

Lovely staff, very quiet location. Enjoyed our stay.

Nestled in a tranquil and beautiful mountain forest, the hotel boasts a serene environment. Hot springs are within walking distance. The town center of Dalesford is approximately a 10-minute drive away, offering supermarkets, shops, and a variety of restaurants. With its comprehensive facilities and elegant décor, the hotel is an ideal choice for a relaxing vacation.

Clean and beautiful

Lovely and quiet, comfy furnishings, wonderful big spa and could watch tv in spa thanks to surround sound.

Great self contained units with spa bath. Balcony facing the bush was great, had a daily visit from the local kangaroo. Michelle at the front desk was fantastic, pointing out things to do and see around the area. Will definitely be staying here again.

Loved the room which had very up to date equipment. Beautiful furniture, & big comfortable bed,

Very disappointing stay – not the luxury experience advertised. I have stayed at this property previously and have also stayed at many luxury hotels and resorts around the world. Unfortunately this stay did not reflect the standard expected from a property promoted as luxury accommodation. There were multiple maintenance issues with the villa. The spa continually drained and would not hold water above the jets, meaning it could not be used properly. The oven was not functioning and had been replaced with a microwave, the hairdryer was broken, and all TV remotes had flat batteries. When we went to reception we were simply handed batteries to replace ourselves. We also called the after-hours number twice regarding the spa not working and received no response. At checkout the manager knocked on our door exactly at 11am while we were doing a final check before leaving. Instead of addressing the issues or the lack of response the previous evening, we were told the room needed to be vacated immediately and the manager remained outside the doorway waiting, which created a very uncomfortable interaction. To make matters worse, the public response posted by management online does not accurately reflect what occurred during our stay. Unfortunately this experience was extremely disappointing and not the standard we had experienced here previously.

The serenity. Adults only. Room was delicious & clean. Very romantic. Staff were excellent. Bed was extremely comfortable Great big spa. Separate rain shower. Private views. Outside private balcony. Extra special treats.,