Mantra Wollongong

The room was completely run down, carpet stained all furniture beaten up, bed had huge dips in it. The entire room was a disgrace. This is not a nice hotel and should be rated 2 star at best. I cannot believe Mantra leave it in their portfolio. The staff were wonderful and helpful but the hotel is in appalling condition.

The room and amenities were really run down amd neglected. Balcony area looked looked it hadn't been cleaned in years and the balcony garden was only weeds. The shower leaked terribly. Not good!

Room was very old and run down, needs a revamp

work site outside

This is a very run down building that was purchased for complete reno inluding new beds and air-conditioning and painting, none have been started , bedding and air-conditioning was unacceptable for paying money(422)$ This a fraudulently behaviour on behalf of Mantra and hotels .com because they sell you a room with air condition but the hotel owners know that it doesnt work. So I ask you ? Isn't this selling something and getting paid but not honouring the commitment? The bed is ready for rubbish tip..ask the owners . They will tell you what they are doing .

Normally Mantra rooms are clean & modern. Mantra Wollongong was unfortunately very grotty from the time we entered reception to the time we left. Foyer needed a good sweep & mop, as did the elevator floor. Rooms were specious and beds comfortable, but lounges were stained, benches and furniture in need of a good wipe down, tiles in bathroom mouldy. The whole place needs a good refresh. I didn't realise the property allowed pets...saw 4 groups with large dogs taking them in and out of their rooms. We probably won't stay again unfortunately.

so hot as No aircons in the bedrooms. Everything was basic. Need renovation. The staff very friendly.

The room was….. dirty. A very tired old room. Old food in the drain in the sink, stains all over the carpet. The sheets were nice and clean, parking was good, friendly helpful staff. But for the price of the room for one night didn’t match the standard of the room.

The room was dirty, dust was everywhere. The walls had scuff marks and the room smelled stale. Very disappointed. Not worth the cost at all and was very surprised that Accor would have a property at this low standard. Only one old air conditioning unit in the living room, and old fans from kmart in the room which were damaged.

Clean, spacious & quiet

yes room is spotless, staff very nice helpful.

Staff were lovely room is quiet out dated and run down but comfortable enough for a weekend stay

Room was dirty. There was built up thick dust on the TV cabinet. Bed was uncomfortable, The balcony looked like it hadn’t been cleaned ever, there were multiple red back spiders and cob webs along the balcony edge which my toddler almost grabbed, the lift kept breaking down and would take forever. Shower was dirty and shower head kept falling off, Service not great, do not recommend!

The only real problem with the hotel at the moment and for a while yet by the look of it was that there was a construction site right next door and it started very early in the morning. Not very relaxing . The room ok clean wise could have been better. Staff were good

Room & staff were good. Only one elevator for the whole building which was very slow. There was also a building site in the adjoining block.

Room smelt like seafood (? Previous tenant) and the dishes were left unclean with food on them. Would not stay again

microwave not working. too hot inside the room. can only feel the aircon in the lounge. didnt have atleast ceiling fan inside the room. rooms not soundproof. loud noises of cars outside the streets at night too distracting.

They don’t move the blinds to clean so there was dead bugs by the windows and under the bed was very dirty. Needs a Reno and a good clean! Spacious though and good if you have a dog.

Room dated, worn paint and smelt of seafood from previous guest. General rubbish and untidiness in the hallways leading to room from lifts. However the bed was comfortable.

Far from a 4-star hotel. Everything is old and in very poor condition. The carpet smells like sweaty feet, the microwave is yellowed and doesn’t even work, and the fridge is damaged. They even have on-site parking and still dare to charge us per night.