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Awsome

Clean and tidy , staff helpful and accommodating 💪

Rooms were spacious and clean, however there were stains on the couch, and there's no aircon in the bedroom which was not ideal with kids.

Car parking is available and cheap. Checkin was efficient and quick. Cleaning could be better though. We found dust, rusty nails & dead bugs behind toilet and wash stand, dirt marks and hairs on tiled walls, grease marks on curtains, lots of holes in sheer curtains etc. Lots of rust and marks on front of dishwaher, which I cleaned for them using what I bought with me, but otherwise OK. Not enough milk or biscuits provided for our 3 night stay, had to ask for more after we used up what we bought with us. Everything was well decorated, could do with more pictures on walls, and missing paint chips redone. There is building work next door, so we were very grateful that they placed us high up on the other side of the building. They now provide breakfast ingredients if needed, as there is nothing nearby. A Sushi shop has opened one block down, which is handy. Otherwise good value for the money, and close to the hospital. We stay here often for medical proceedures.

Room was ok but run down but if you want a sleep in this place may not be for you with the construction going on next door with the big machinery breaking rock

Not at the standard of other Mantra places I’ve stayed

Unfortunately, we had a very disappointing experience at this hotel. The room had an unpleasant smell, the fridge was not working, and the carpet was very dirty. The cabinets were outdated and the overall condition of the room did not feel clean. The air conditioner was located only in the hallway, so both bedrooms were extremely hot. The area was also very noisy, and we were unable to sleep properly. Because of the cleanliness concerns, we didn’t feel comfortable using most of the facilities in the room. Communication was good by email Not by phone .

The room was completely run down, carpet stained all furniture beaten up, bed had huge dips in it. The entire room was a disgrace. This is not a nice hotel and should be rated 2 star at best. I cannot believe Mantra leave it in their portfolio. The staff were wonderful and helpful but the hotel is in appalling condition.

The room and amenities were really run down amd neglected. Balcony area looked looked it hadn't been cleaned in years and the balcony garden was only weeds. The shower leaked terribly. Not good!

Room was very old and run down, needs a revamp

work site outside

This is a very run down building that was purchased for complete reno inluding new beds and air-conditioning and painting, none have been started , bedding and air-conditioning was unacceptable for paying money(422)$ This a fraudulently behaviour on behalf of Mantra and hotels .com because they sell you a room with air condition but the hotel owners know that it doesnt work. So I ask you ? Isn't this selling something and getting paid but not honouring the commitment? The bed is ready for rubbish tip..ask the owners . They will tell you what they are doing .

Normally Mantra rooms are clean & modern. Mantra Wollongong was unfortunately very grotty from the time we entered reception to the time we left. Foyer needed a good sweep & mop, as did the elevator floor. Rooms were specious and beds comfortable, but lounges were stained, benches and furniture in need of a good wipe down, tiles in bathroom mouldy. The whole place needs a good refresh. I didn't realise the property allowed pets...saw 4 groups with large dogs taking them in and out of their rooms. We probably won't stay again unfortunately.

so hot as No aircons in the bedrooms. Everything was basic. Need renovation. The staff very friendly.

The room was….. dirty. A very tired old room. Old food in the drain in the sink, stains all over the carpet. The sheets were nice and clean, parking was good, friendly helpful staff. But for the price of the room for one night didn’t match the standard of the room.

The room was dirty, dust was everywhere. The walls had scuff marks and the room smelled stale. Very disappointed. Not worth the cost at all and was very surprised that Accor would have a property at this low standard. Only one old air conditioning unit in the living room, and old fans from kmart in the room which were damaged.

Clean, spacious & quiet

yes room is spotless, staff very nice helpful.

Staff were lovely room is quiet out dated and run down but comfortable enough for a weekend stay

Room was dirty. There was built up thick dust on the TV cabinet. Bed was uncomfortable, The balcony looked like it hadn’t been cleaned ever, there were multiple red back spiders and cob webs along the balcony edge which my toddler almost grabbed, the lift kept breaking down and would take forever. Shower was dirty and shower head kept falling off, Service not great, do not recommend!