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- Apartment in Riviera Mackay
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Riviera Mackay
Apartments
9.2
/10
Exceptional
426 reviews
What Guests Say About Their Stay
Clive
10.0
/ 10
Check in was seamless, the apartment clean and in good condition. We like the location, close to everything
Clive
10.0
/ 10
Good location, we liked the size and layout of the apartment, it also had a good sized balcony overlooking the river
I
10.0
/ 10
We had a large spacious suite with an extensive balcony area. The staff were very nice and an issue with a tripped fuse was fixed quickly. However over the six nights the room was serviced once and we had to ask for supplies.
In the Area
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5 - 7 Nelson St, Mackay, Queensland, Australia, 4740
Main Facilities
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WiFi
Elevator
Available Room Types in Riviera Mackay
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What's around Riviera Mackay
5 - 7 Nelson St, Mackay, Queensland, Australia, 4740
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Discover More About Riviera Mackay
Location
Riviera Mackay is a apartment is located at Mackay.
About Riviera Mackay
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Riviera Mackay is a apartment with great comfort and excellent service according to most apartment's guests.
Get precious and unforgettable moment during your stay at Riviera Mackay.
All facilities in Riviera Mackay
Others
General
- Parking
- Parking (surcharge)
- Terrace
- Rooftop terrace
Hotel Services
- Laundry service
- Luggage storage
- Tours
- Concierge
Public Facilities
- Others
- Smoke-free area
- Elevator
Things to Do
- Barbecue
Connectivity
- Free WiFi
Accommodation Policy & General Information in Riviera Mackay
Important Note
- Uncovered self parking fee: AUD 7 per day
- Uncovered extended parking fee: AUD 7 per day
- Early check-in fee: AUD 50.00 (subject to availability)
- Late check-out fee: AUD 50.00 (subject to availability)
- Crib (infant bed) fee: AUD 10.0 per stay
- Credit card charges are subject to a surcharge of 1.9 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A damage deposit of AUD 200.00 will be collected before check-in.
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Onsite parties or group events are strictly prohibited
- Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
- Host has indicated there is a smoke detector on the property
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property is professionally cleaned
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk is open during the following times:
- Monday - Friday: 9:00 AM - 5:00 PM
- Saturday - Saturday: 9:00 AM - 5:00 PM
- Sunday - Sunday: 9:00 AM - 4:00 PM
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 10:00
Hotel policy is not yet available.
General Information
Popular Facilities | WiFi, Elevator |
Check-In / Check-Out Time | From 14:00 - to 10:00 |
Available rooms at Riviera Mackay | 28 |
Number of floors in Riviera Mackay | 11 |
Another facilities in Riviera Mackay | Parking, Parking (surcharge), Terrace, Rooftop terrace, Laundry service |
Frequently asked question in Riviera Mackay
What are available facilities at Riviera Mackay?
There are top facilites at Riviera Mackay such as WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Riviera Mackay?
The standard check-in time at Riviera Mackay is starting from From 14:00 while the latest check-out time is at Before 10:00
What is the star rating of Riviera Mackay?
Riviera Mackay is a 4.0-star hotel.
How many floors does Riviera Mackay have?
Riviera Mackay has 11 floors.
How many rooms are available at Riviera Mackay?
Riviera Mackay has 28 rooms in total.
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More Reviews from Other Guests in Riviera Mackay
Overall Ratings & Reviews Riviera Mackay
Other sources (426)
9.2
Exceptional
From 426 reviews
Cleanliness
9.2
Room Comfort
9.4
Location
9.0
Service and Facilites
9.2
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Traveler Reviews Riviera Mackay
Number of reviews per page
20
40
Top reviews
Grant
Leisure with Partner
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Terrible condition got its age. The carpet was stained. The apartment smelt from the drains and the room had not been cleaned properly. Very disappointing
Clive
10.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Check in was seamless, the apartment clean and in good condition. We like the location, close to everything
Darren
Business
8.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
Very comfortable apartment with plenty of room. Great location near the city, free swimming pool Lagoon and large shopping centre.
Darren
Business
8.0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
The blinds in lounge room were mouldy, floor was a bit sticky to walk on and the shower screen in the bedroom was soap scummy. Some dishes were dirty. TV controls for the bedroom were on top of switchboard cabinet instead of on the side table in bedroom. The apartment was very comfortable and roomy. We had a good night sleep.
Christine
6.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Reception staff are barely civil in communications prior to the stay, but much better during the stay. Manager of the apts was helpful when I escalated to her, but we had an issue with the lift and her first response was that someone did it. The staff attitude towards paying guests leaves a lot to be desired.
Apartments are very nice and location is great, but I wouldn’t stay again. They are beyond rigid with everything - read the rules before staying. Rooftop area is amazing, but they don’t encourage use of it and no outside guests allowed.
Advertised room with a queen bed, but it was a double bed at best so sleep wasn’t easy with 2 of us in a double bed.
Recommend Quest on Gordon to anyone looking for Mackay accom - staff, room and facilities all brilliant.
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Guy
Business
10.0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
As always i enjoy my stay here.
Erin
Leisure
8.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Clean room, but had Clean the room sign out for three days. ( Not done) ended up asking cleaner for clean towels. A little disappointing
Craig
Business
6.0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
Rooms and balcony needed a better clean
Clive
10.0
/10
Reviewed 29 week(s) ago
Hotels.com verified review
Good location, we liked the size and layout of the apartment, it also had a good sized balcony overlooking the river
Kim
10.0
/10
Reviewed 31 week(s) ago
Hotels.com verified review
Nikki is great
Paris
Leisure Family
8.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
Was a nice and quiet room and very spacious
Wendy
Leisure with Partner
4.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
Unit was filthy, thick dust on surfaces, cobwebs and dust all over the wall corners and pictures. Mould all over the TV cable, ants everywhere in the kitchen. Massive hole on the bedroom ceiling covered up with a mouldy piece of paper and tape. Dishwasher didn’t work. Made a complaint nothing done!
I
10.0
/10
Reviewed 40 week(s) ago
Hotels.com verified review
We had a large spacious suite with an extensive balcony area. The staff were very nice and an issue with a tripped fuse was fixed quickly. However over the six nights the room was serviced once and we had to ask for supplies.
Carolyn
Leisure with Partner
8.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
Nice property. Our instructions were clear as we had a late arrival due to train delays. Room was clean and cool. The accommodation is close to the shops and a walking track that lead you to the Botanic Gardens. Great rooms, and rhe staff were lovely and helpful as we left our bags with reception after our checkout. Great place to stay and very welcoming city.
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Anne
10.0
/10
Reviewed 46 week(s) ago
Hotels.com verified review
Exceeded my expectations, the check in was good, they even helped with list of restaurant suggestions in the local area. The room was clean and everything was in good condition. The room was a good size and well laid out
Darren
6.0
/10
Reviewed 51 week(s) ago
Expedia Group verified review
you could hear people in other rooms at 5am in the morning
Jennifer
Leisure with Partner
10.0
/10
Reviewed 52 week(s) ago
Expedia Group verified review
Reception was lovely
Guy
Business
10.0
/10
Reviewed 56 week(s) ago
Hotels.com verified review
This is the second time I have stayed at Riviera and it won't be the last. This is definitely my accommodation of choice in Mackay.
Zaneta
Business Family
8.0
/10
Reviewed 70 week(s) ago
Expedia Group verified review
There was a bad smell in main Bathroom, very strong,
The main Bedroom A/C didn’t get cold. The other rooms a/c good.
Stain on floor & wall.
The picture of the kitchen they show with IPad not true & bathroom amenities with L’occitane Not true.
Other then that close to Canland shopping centre & eateries you can walk too.
Sandra
Leisure Family
10.0
/10
Reviewed 80 week(s) ago
Expedia Group verified review
It's in a great location and so easy to walk to the shops and restaurants. The property was nice and clean.
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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