Riviera Mackay

Apartments
9.2
/10
Exceptional
426 reviews

What Guests Say About Their Stay

Clive
10.0
/ 10
Good location, we liked the size and layout of the apartment, it also had a good sized balcony overlooking the river
I
10.0
/ 10
We had a large spacious suite with an extensive balcony area. The staff were very nice and an issue with a tripped fuse was fixed quickly. However over the six nights the room was serviced once and we had to ask for supplies.
Anne
10.0
/ 10
Exceeded my expectations, the check in was good, they even helped with list of restaurant suggestions in the local area. The room was clean and everything was in good condition. The room was a good size and well laid out
In the Area
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5 - 7 Nelson St, Mackay, Queensland, Australia, 4740

Main Facilities

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WiFi
Elevator
Riviera Mackay is a apartment is located at Mackay.
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What's around Riviera Mackay

5 - 7 Nelson St, Mackay, Queensland, Australia, 4740
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Riviera Mackay Rates per Night

Looking for the best Riviera Mackay hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Riviera Mackay room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Riviera Mackay Location & Address

Riviera Mackay is located at 5 - 7 Nelson St, Mackay, Queensland, Australia, 4740. It's situated in the Mackay area of Australia, known for its beautiful beaches and relaxed atmosphere. The hotel address is 13 Nebo Rd, Mackay QLD 4740, Australia. The hotel is approximately 2 km from the city center.

How to go to Riviera Mackay from Airport

Need to figure out the best way to get to Riviera Mackay from Mackay Airport? Don't worry, we've got you covered! Here are a few options for your hotel transfer from the airport to the hotel, depending on your budget and time constraints.
  • Taxi (Most Direct):

    A taxi is the quickest way to get to Riviera Mackay. You'll find taxi ranks outside the airport terminal. The journey takes around 10-15 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride-hailing services like Traveloka are readily available in Mackay. Simply book a ride through the app, and your driver will meet you at the designated pick-up point.
  • Public Bus (Most Affordable):

    Catch the local bus service from the airport to the city centre, then transfer to a bus that stops near Riviera Mackay. This is the most budget-friendly option, but it will take longer.
  • Rental Car (Freedom to Explore):

    If you plan to explore the Mackay region, consider renting a car at the airport. This gives you the flexibility to travel at your own pace.

Tips:

For the most convenient route, a taxi or ride-hailing service is your best bet. If you're on a tight budget, the public bus is a viable alternative, but be prepared for a longer journey.

Riviera Mackay Reviews & Summary

Looking for all the details about Riviera Mackay? Want to know what other travellers think? This hotel offers a comfortable and convenient stay in the heart of Mackay. Hotel reviews often highlight the friendly staff and well-maintained facilities. Guests love the hotel's central location, making it easy to explore the city's attractions and dining options. The comfortable rooms and on-site amenities also receive high praise. A standout feature is the hotel's swimming pool, perfect for a refreshing dip after a day of sightseeing.

Here's a short, positive review: "Great location, friendly staff, and comfortable rooms. I would definitely stay here again!"

Riviera Mackay Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Riviera Mackay offers a variety of categories of hotel rooms to suit different needs and budgets. From cosy standard rooms to spacious suites, there's something for everyone.
  • Standard Room:

    These rooms offer comfortable accommodation with a queen-sized bed, ensuite bathroom, and basic amenities. Non-smoking rooms are available.
  • Deluxe Room:

    Enjoy extra space and added features in a Deluxe Room, such as a seating area and a mini-fridge. Some rooms offer city views.
  • Family Room:

    Ideal for families, these rooms feature two double beds or a queen bed and two single beds. Bathtubs are available in some family rooms.
  • Suite:

    Indulge in a luxurious stay in a Suite, complete with a separate living area, a kitchenette, and a spacious bathroom with a bathtub.
  • Accessible Room:

    Riviera Mackay offers accessible rooms designed for guests with mobility needs. These rooms feature wider doorways, grab bars, and roll-in showers.

Please note that Riviera Mackay is not a pet-friendly hotel. Additional charges may apply for extra beds or cots.

Hotel Facilities in Riviera Mackay

Looking for a hotel with great amenities? Riviera Mackay boasts a range of hotel facilities to ensure a comfortable and enjoyable stay. Whether you're travelling for business or leisure, you'll find everything you need right here.
  • Swimming Pool:

    Take a refreshing dip in the outdoor swimming pool. Open daily from 7:00 AM to 9:00 PM.
  • Restaurant:

    Enjoy delicious meals at the on-site restaurant, serving breakfast, lunch, and dinner.
  • Bar:

    Relax with a drink at the hotel bar, open in the evenings.
  • Fitness Centre:

    Stay active during your stay at the well-equipped fitness centre. Open 24 hours.
  • Conference Facilities:

    Host your next meeting or event at the hotel's conference facilities.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.
  • Laundry Service:

    Keep your clothes fresh with the hotel's laundry service. Additional fees apply.
  • Parking:

    Free parking is available for hotel guests.

Hotel Buffet or Restaurant/Cafe in Riviera Mackay

Craving a delicious meal or a quick bite? Riviera Mackay offers several dining options to satisfy your appetite. Whether you're in the mood for a buffet breakfast, a casual lunch, or a gourmet dinner, you'll find it here.
  • The Riviera Restaurant:

    This is the hotel's main restaurant, serving a buffet breakfast and an à la carte menu for lunch and dinner. The cuisine is modern Australian, with a focus on fresh, local ingredients. Buffet breakfast is priced at approximately SGD 35 per person. Opening hours: 6:30 AM to 10:00 PM.
  • The Lobby Cafe:

    Enjoy a selection of light meals, snacks, and beverages at the Lobby Cafe. Perfect for a quick coffee or a casual lunch. Opening hours: 7:00 AM to 6:00 PM.

Special Dishes:

Be sure to try the restaurant's signature dish, the grilled barramundi with lemon butter sauce. It's a local favourite!

Riviera Mackay Airport pickups and How to Book

Need a hassle-free transfer from the airport? Riviera Mackay offers hotels with airport shuttle services to make your arrival and departure as smooth as possible.

To book a hotel to airport transfer, simply contact the hotel directly at least 24 hours in advance. Provide your flight details and arrival time, and the hotel will arrange for a driver to meet you at the airport. Alternatively, you can book a ride-hailing service through Traveloka upon arrival.

Nearby MRT Station & Bus Stops

Want to explore Mackay using public transport? Riviera Mackay is conveniently located near several MRT nearby and bus stops nearby, making it easy to get around the city.
  • Mackay City Bus Station:

    Located approximately 500 meters from the hotel, this is the main bus station in Mackay.
  • Bus Stop on Nebo Road:

    There's a bus stop right outside the hotel on Nebo Road, with frequent services to the city centre and other destinations.

To use public transport in Mackay, you can purchase a Go Card, which is a rechargeable smart card. Go Cards can be purchased and topped up at convenience stores and train stations.

Nearby Attractions for Family / Kid Friendly

Looking for fun nearby activities for the whole family? Mackay offers a range of nearby places to go and nearby sightseeing places that are perfect for kids. Here are a few ideas to get you started:
  • Bluewater Lagoon (2 km):

    A free, three-tiered lagoon with slides, waterfalls, and a dedicated kids' area. Entry is free.
  • Mackay Regional Botanic Gardens (7 km):

    Explore beautiful gardens, walking trails, and a playground. Entry is free.
  • Queens Park (1 km):

    A historic park with a playground, picnic areas, and stunning views of the Pioneer River. Entry is free.
  • Orchid Display House (7 km):

    Located within the Botanic Gardens, this display house features a stunning collection of orchids. Entry is free.
  • Eungella National Park (80 km):

    A bit further afield, but worth the trip to see platypus in their natural habitat. Entry is free.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Australia!

Where to eat near Riviera Mackay (Mackay)

Craving some delicious nearby dining options? Mackay has a vibrant food scene, with plenty of local food and local restaurant choices to satisfy your appetite.
  • Cafes/Restaurants:

    • The Coffee Club:

      A popular chain cafe serving coffee, breakfast, and light meals.
    • Hog's Breath Cafe:

      A casual dining restaurant specializing in steak and ribs.
    • Zambrero:

      A Mexican restaurant serving burritos, tacos, and bowls.
  • Local Street Food:

    • Meat Pies:

      A classic Aussie snack, filled with savoury meat and gravy.
    • Fish and Chips:

      Crispy battered fish served with hot chips.
    • Sausage Rolls:

      Flaky pastry filled with seasoned sausage meat.
    • Chiko Roll:

      A deep-fried roll filled with a mixture of beef, vegetables, and spices.
    • Lamingtons:

      Sponge cakes coated in chocolate and coconut.

Shopping places near Riviera Mackay (Mackay)

Need to do some shopping? Riviera Mackay is conveniently located near several dept stores near me and shops near me, making it easy to find everything you need.
  • Caneland Central:

    A large shopping mall with a variety of department stores, specialty shops, and a cinema.
  • Mount Pleasant Shopping Centre:

    Another major shopping centre with a range of retailers and dining options.
  • City Heart:

    The city centre offers a mix of boutiques, souvenir shops, and local businesses.

Other Places to Stay Near Riviera Mackay

Looking for other accommodation options? Mackay offers a range of hotels to suit different budgets and preferences. Here are a few alternatives to consider:
  • Luxury/5–6 star hotels nearby:

    • Unfortunately, there are no 5 or 6-star hotels in Mackay. The highest-rated hotels are generally considered 4-star.
  • Four-star hotels nearby:

    • Oaks Rivermarque Mackay:

      Offers stylish apartments with river views.
    • Quest Mackay on River:

      Provides comfortable serviced apartments in a central location.
    • Clarion Hotel Mackay Marina:

      Features waterfront accommodation with a restaurant and bar.

    Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Australia!

  • Three-star hotels nearby:

    • ibis Mackay:

      A budget-friendly option with comfortable rooms and a convenient location.
    • Mid City Motor Inn:

      Offers affordable accommodation with a swimming pool and BBQ area.
    • Shamrock Gardens Motel:

      Provides comfortable rooms with a garden setting.

    Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Australia!

Conclusion

Ready to book your stay at Riviera Mackay? With its convenient location, comfortable rooms, and excellent amenities, it's the perfect choice for your next trip to Mackay. Hotel availability can vary, so it's best to book in advance to secure your preferred room type. Don't miss out on the opportunity to experience all that Mackay has to offer. Make your hotel reservations today and start planning your adventure! Book your stay through Traveloka for the best deals and a hassle-free booking experience. book cheap hotels in Australia cheap hotels nearby

All facilities in Riviera Mackay

Others Riviera Mackay
Others

General

  • Parking
  • Parking (surcharge)
  • Terrace
  • Rooftop terrace

Hotel Services

  • Laundry service
  • Luggage storage
  • Tours
  • Concierge

Public Facilities

  • Others
  • Smoke-free area
  • Elevator

Things to Do

  • Barbecue

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Riviera Mackay

Important Note
  • Uncovered self parking fee: AUD 7 per day
  • Uncovered extended parking fee: AUD 7 per day
  • Early check-in fee: AUD 50.00 (subject to availability)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Credit card charges are subject to a surcharge of 1.9 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of AUD 200.00 will be collected before check-in.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite parties or group events are strictly prohibited
  • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
  • Host has indicated there is a smoke detector on the property
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property is professionally cleaned
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The front desk is open during the following times:
  • Monday - Friday: 9:00 AM - 5:00 PM
  • Saturday - Saturday: 9:00 AM - 5:00 PM
  • Sunday - Sunday: 9:00 AM - 4:00 PM
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email within 48 hours before arrival with check-in instructions and lockbox information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Reception hours are 10 AM-2 PM on public holidays.

The property will be renovating from January 5 2026 to February 13 2026 (completion date subject to change). The following areas are affected:
  • Hallway
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 10:00
Hotel policy is not yet available.

General Information

Popular Facilities
WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - to 10:00
Available rooms at Riviera Mackay
28
Number of floors in Riviera Mackay
11
Another facilities in Riviera Mackay
Parking, Parking (surcharge), Terrace, Rooftop terrace, Laundry service

Frequently asked question in Riviera Mackay

What are available facilities at Riviera Mackay?
There are top facilites at Riviera Mackay such as WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Riviera Mackay?
The standard check-in time at Riviera Mackay is starting from From 14:00 while the latest check-out time is at Before 10:00
What is the star rating of Riviera Mackay
Riviera Mackay has a 4.0-star rating.
How many floors does Riviera Mackay have?
Riviera Mackay has 11.
How many rooms are available at Riviera Mackay
Riviera Mackay has 28.
See All

More Reviews from Other Guests in Riviera Mackay

9.2
Exceptional
From 426 reviews
Cleanliness

9.2

Room Comfort

9.4

Location

9.0

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Riviera Mackay

Number of reviews per page
20
40
Top reviews
Erin
icon-Leisure
Leisure
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean room, but had Clean the room sign out for three days. ( Not done) ended up asking cleaner for clean towels. A little disappointing
Craig
icon-Business
Business
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Rooms and balcony needed a better clean
Clive
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Good location, we liked the size and layout of the apartment, it also had a good sized balcony overlooking the river
Kim
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Nikki is great
Paris
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Was a nice and quiet room and very spacious
Wendy
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Unit was filthy, thick dust on surfaces, cobwebs and dust all over the wall corners and pictures. Mould all over the TV cable, ants everywhere in the kitchen. Massive hole on the bedroom ceiling covered up with a mouldy piece of paper and tape. Dishwasher didn’t work. Made a complaint nothing done!
I
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

We had a large spacious suite with an extensive balcony area. The staff were very nice and an issue with a tripped fuse was fixed quickly. However over the six nights the room was serviced once and we had to ask for supplies.
Carolyn
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Nice property. Our instructions were clear as we had a late arrival due to train delays. Room was clean and cool. The accommodation is close to the shops and a walking track that lead you to the Botanic Gardens. Great rooms, and rhe staff were lovely and helpful as we left our bags with reception after our checkout. Great place to stay and very welcoming city.
Read More
Anne
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Exceeded my expectations, the check in was good, they even helped with list of restaurant suggestions in the local area. The room was clean and everything was in good condition. The room was a good size and well laid out
Darren
6.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

you could hear people in other rooms at 5am in the morning
Jennifer
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Reception was lovely
Guy
icon-Business
Business
10.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

This is the second time I have stayed at Riviera and it won't be the last. This is definitely my accommodation of choice in Mackay.
Zaneta
icon-Business Family
Business Family
8.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

There was a bad smell in main Bathroom, very strong, The main Bedroom A/C didn’t get cold. The other rooms a/c good. Stain on floor & wall. The picture of the kitchen they show with IPad not true & bathroom amenities with L’occitane Not true. Other then that close to Canland shopping centre & eateries you can walk too.
Sandra
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

It's in a great location and so easy to walk to the shops and restaurants. The property was nice and clean.
Donald
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

Clean and spacious
Joanne
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 76 week(s) ago

Hotels.com verified review

Communication via email fine. Communication via phone confusing and annoying. Stating we needed to pay? Then stated needed credit card for bond. Couldn’t find purse tried to ring numerous times gave up arrived before reception closed. Receptionist lovely. Easy check in. Room comfortable had all we needed. Rooftop area an added bonus for view. Check out smooth. Then another phone call stating couldn’t find keys same lady as day before
Read More
Verified traveler
icon-Business
Business
4.0
/10
Reviewed 78 week(s) ago

Hotels.com verified review

Booked a balcony room but was told i couldn't use c the balcony due to loose tiles. Doors were cable tied together but i did manage to open bedfoom door for some fresh air. Carpets dirty and disgusting. Mould on bedside lamp shades and blinds. General lack of care and maintenance.
Dwayne
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 84 week(s) ago

Expedia Group verified review

Paying for parking in Mackay. Just milking people
Allan
10.0
/10
Reviewed 89 week(s) ago

Hotels.com verified review

The best place to stay in Mackay
David
icon-Business with Partner
Business with Partner
4.0
/10
Reviewed 91 week(s) ago

Expedia Group verified review

I didn’t think to choose non smoking because I didn’t think any shared accommodation allowed it anymore. The floors were sticky, it wreaked, there was tar on almost every surface. It was a bit more run down than it looked on pics. Some of the kitchen utensils were old and scratched up. The service was friendly though and the building easy to access.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Riviera Mackay

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 426 reviews
Cleanliness

9.2

Room Comfort

9.4

Location

9.0

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Riviera Mackay

Number of reviews per page
20
40
Top reviews
Erin
icon-Leisure
Leisure
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean room, but had Clean the room sign out for three days. ( Not done) ended up asking cleaner for clean towels. A little disappointing
Craig
icon-Business
Business
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Rooms and balcony needed a better clean
Clive
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Good location, we liked the size and layout of the apartment, it also had a good sized balcony overlooking the river
Kim
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Nikki is great
Paris
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Was a nice and quiet room and very spacious
Wendy
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Unit was filthy, thick dust on surfaces, cobwebs and dust all over the wall corners and pictures. Mould all over the TV cable, ants everywhere in the kitchen. Massive hole on the bedroom ceiling covered up with a mouldy piece of paper and tape. Dishwasher didn’t work. Made a complaint nothing done!
I
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

We had a large spacious suite with an extensive balcony area. The staff were very nice and an issue with a tripped fuse was fixed quickly. However over the six nights the room was serviced once and we had to ask for supplies.
Carolyn
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Nice property. Our instructions were clear as we had a late arrival due to train delays. Room was clean and cool. The accommodation is close to the shops and a walking track that lead you to the Botanic Gardens. Great rooms, and rhe staff were lovely and helpful as we left our bags with reception after our checkout. Great place to stay and very welcoming city.
Read More
Anne
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Exceeded my expectations, the check in was good, they even helped with list of restaurant suggestions in the local area. The room was clean and everything was in good condition. The room was a good size and well laid out
Darren
6.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

you could hear people in other rooms at 5am in the morning
Jennifer
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Reception was lovely
Guy
icon-Business
Business
10.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

This is the second time I have stayed at Riviera and it won't be the last. This is definitely my accommodation of choice in Mackay.
Zaneta
icon-Business Family
Business Family
8.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

There was a bad smell in main Bathroom, very strong, The main Bedroom A/C didn’t get cold. The other rooms a/c good. Stain on floor & wall. The picture of the kitchen they show with IPad not true & bathroom amenities with L’occitane Not true. Other then that close to Canland shopping centre & eateries you can walk too.
Sandra
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

It's in a great location and so easy to walk to the shops and restaurants. The property was nice and clean.
Donald
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

Clean and spacious
Joanne
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 76 week(s) ago

Hotels.com verified review

Communication via email fine. Communication via phone confusing and annoying. Stating we needed to pay? Then stated needed credit card for bond. Couldn’t find purse tried to ring numerous times gave up arrived before reception closed. Receptionist lovely. Easy check in. Room comfortable had all we needed. Rooftop area an added bonus for view. Check out smooth. Then another phone call stating couldn’t find keys same lady as day before
Read More
Verified traveler
icon-Business
Business
4.0
/10
Reviewed 78 week(s) ago

Hotels.com verified review

Booked a balcony room but was told i couldn't use c the balcony due to loose tiles. Doors were cable tied together but i did manage to open bedfoom door for some fresh air. Carpets dirty and disgusting. Mould on bedside lamp shades and blinds. General lack of care and maintenance.
Dwayne
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 84 week(s) ago

Expedia Group verified review

Paying for parking in Mackay. Just milking people
Allan
10.0
/10
Reviewed 89 week(s) ago

Hotels.com verified review

The best place to stay in Mackay
David
icon-Business with Partner
Business with Partner
4.0
/10
Reviewed 91 week(s) ago

Expedia Group verified review

I didn’t think to choose non smoking because I didn’t think any shared accommodation allowed it anymore. The floors were sticky, it wreaked, there was tar on almost every surface. It was a bit more run down than it looked on pics. Some of the kitchen utensils were old and scratched up. The service was friendly though and the building easy to access.
Read More
Number of reviews per page
20
40