9.2
Exceptional
From 463 reviews
Cleanliness

9.4

Room Comfort

9.4

Location

9.0

Service and Facilites

9.2

Traveler Reviews Riviera Mackay

Number of reviews per page
20
40
Top reviews
Colin
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Nice location and good accommodation!
Erin
icon-
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Unable to use some of the appliances as we’re out of order. Very disrespectful people in other apartments on the last night . With doors slamming and music way to loud .
tony
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Recommend extra keys for guests who have more than one person in their group. Room was clean but furniture, walls , bathrooms all dated
Petrea
icon-with Children
with Children
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great apartment, Weird smell. Customer service not up to scratch
Trinity
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

The photos show a pool area suggesting that it has its own swimming pool, but it is near the local pool in town.
Kellee
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Close to the lagoon and Canelands. Clean map seen room. Nice view.
Craig
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Excellent room Staff extremely helpful and pleasant
Michae
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

room was perfect. great view
Grant
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Terrible condition got its age. The carpet was stained. The apartment smelt from the drains and the room had not been cleaned properly. Very disappointing
Clive
icon-with Partner
with Partner
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Check in was seamless, the apartment clean and in good condition. We like the location, close to everything
Darren
icon-Business
Business
8.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Very comfortable apartment with plenty of room. Great location near the city, free swimming pool Lagoon and large shopping centre.
Darren
icon-Business
Business
8.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

The blinds in lounge room were mouldy, floor was a bit sticky to walk on and the shower screen in the bedroom was soap scummy. Some dishes were dirty. TV controls for the bedroom were on top of switchboard cabinet instead of on the side table in bedroom. The apartment was very comfortable and roomy. We had a good night sleep.
Christine
6.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Reception staff are barely civil in communications prior to the stay, but much better during the stay. Manager of the apts was helpful when I escalated to her, but we had an issue with the lift and her first response was that someone did it. The staff attitude towards paying guests leaves a lot to be desired. Apartments are very nice and location is great, but I wouldn’t stay again. They are beyond rigid with everything - read the rules before staying. Rooftop area is amazing, but they don’t encourage use of it and no outside guests allowed. Advertised room with a queen bed, but it was a double bed at best so sleep wasn’t easy with 2 of us in a double bed. Recommend Quest on Gordon to anyone looking for Mackay accom - staff, room and facilities all brilliant.
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Guy
icon-Business
Business
10.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

As always i enjoy my stay here.
Erin
icon-Leisure
Leisure
8.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Clean room, but had Clean the room sign out for three days. ( Not done) ended up asking cleaner for clean towels. A little disappointing
Craig
icon-Business
Business
6.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

Rooms and balcony needed a better clean
Clive
icon-with Partner
with Partner
10.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

Good location, we liked the size and layout of the apartment, it also had a good sized balcony overlooking the river
Kim
icon-with Partner
with Partner
10.0
/10
Reviewed 50 week(s) ago

Hotels.com verified review

Nikki is great
Paris
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Was a nice and quiet room and very spacious
Wendy
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Unit was filthy, thick dust on surfaces, cobwebs and dust all over the wall corners and pictures. Mould all over the TV cable, ants everywhere in the kitchen. Massive hole on the bedroom ceiling covered up with a mouldy piece of paper and tape. Dishwasher didn’t work. Made a complaint nothing done!
Number of reviews per page
20
40