IMLAUER Palais Mirabell

This hotel was one of the best ever! It was beautiful and newly renovated. The staff was very friendly and helpful. I give this hotel my highest rating because of the comfortable room and terrific staff.

Had to shorten my stay one day and was told by hotels.com this property does not offer refunds and hotels.com was not any help. This was over a week before I was scheduled to arrive. In the end I just blew off both days and booked another stay somewhere else myself and ate the loss avoiding booking via hotels.com. I would have never booked this property if a no refund policy was clear from the start.

Breakfast was good but in another hotel down to street

Excellent location and stunning hotel. All staff were consistently helpful. Would recommend this hotel to all wishing to visit the beautiful Salzburg!

Yes

Hotel has recently rebranded and is undergoing a renovation. Breakfast area is closed but you can eat at their sister facility which is nearby. Beautiful new lobby and very helpful staff. The hotel is located in a great location, directly across from Mirabell Palace with multiple bus stops less than a block away. Also many eating options available within walking distance. Less than a 15 minute walk across the river to other popular tourist areas with a lot of food and shopping options.

We stayed at the Palais Mirabell for one night in Salzburg. The hotel is currently undergoing renovations, but we were fortunate enough to get one of the newly renovated rooms. It was a good sized room with a queen bed, pull out sofa for our teens and good sized closet area and very large bathroom. The decor was tasteful and beautiful. We were also fortunate enough to get a small balcony with a view of the area. The location is amazing! It was close to parking and directly across the street from the Mirabell Gardens and short walk to the main pedestrian area where many of the sights and shopping are. The staff was lovely and helpful too. The beds were a but firm for us, but perhaps them being new was part of that. The only issues we had were that the top hinge on the bathroom door bent (the glass door was quite heavy and maybe the hinge wasn't strong enough?) and we were unable to completely close the door. Not a huge deal, but unfortunate. The other thing was on our way out the parking validation that the hotel gave us did not work. So instead of paying 24 Euro for our parking we had to pay 40. Yes, we could have backed up, re-parked and gone back into the hotel to try and get it fixed, but we really needed to get on the road so simply paid it. Overall, we would definitely stay at this hotel again.

We saw nothing that looked anything like any of the photos on Expedia of the hotel website! Even the lobby was dreary and had construction dust everywhere. We got up to our hallway on floor two and it was extremely ugly with very dated red carpet and dinged up dingy walls. It absolutely reeked of the strongest air freshener I had ever smelled, which is never a good sign. Thankfully, the room did not smell, but it was extremely ugly and dated. The Furniture reminded me of what you would see in a kid’s room in the 1970s. It was hot and they said it was because they hadn’t turned the AC on yet. They did send up a fan which helped.The bathroom was tiny, but on the plus side it was well lit. The hotel was quiet until the construction started at about 8 AM. I would not stay here again.

Great location, under construction. AC not turned on.

I had a very nice stay at this centrally located, quiet hotel during the Christmas season. I had a large room, and it was very clean.The staff members were nice, and they were very friendly, and helpful too. This was a good hotel, at a good value, and I would stay here again.

All round excellent

Hotel and room were great! Staff was friendly and breakfast was amazing. It was in walking distance to the Christmas markets, shops and sightseeing. Salzburg was wonderful.

Excellent location and staff

Clean, sufficient and cute. Breakfast was pricy so we didn’t do that. They need a curtain on the window because there are apartments or something where people can see in.

We did not eat at the hotel. It was 25euros. Too pricy . We went across the street.

Clean room, good location and the staff was better than fantastic. My wife got sick and they found a doctor only minutes away that was able to see her immediately and help her recover to enjoy the rest of our trip.

Very nice area. Great bathroom

Great location for us with a clean room, and the bed was very comfortable and the staff was wonderful.

Excellent location for walking to/from the train and exploring Old Town. Staff was friendly and welcoming.

Great staff, nice breakfast buffet, easy walk to all locations