Serena Palace Hotel

Hotels
4.0
/10
Poor
4 reviews
In the Area
See Map
Boulevard de la Republique, Douala 1, Wouri, Littoral, Cameroon, 4330

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at Serena Palace Hotel is a good choice when you are visiting Douala I. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Serena Palace Hotel

Boulevard de la Republique, Douala 1, Wouri, Littoral, Cameroon, 4330
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Location


Staying at Serena Palace Hotel is a good choice when you are visiting Douala I.

About Serena Palace Hotel

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Serena Palace Hotel.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Serena Palace Hotel exclusively for you.

With all facilities offered, Serena Palace Hotel is the right place to stay.

All facilities in Serena Palace Hotel

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Others

Public Facilities

  • Others
  • Restaurant
  • Safety deposit box
  • Coffee shop
  • Coffee/tea in lobby
  • Elevator

Hotel Services

  • Laundry service
  • Tours
  • Wedding service
  • Porter
  • Multilingual staff
  • 24-hour Receptionist

General

  • Parking (surcharge)
  • Smoking area
  • Parking
  • Terrace

Food and Drinks

  • Bar
  • Breakfast
  • Snack bar

Things to Do

  • Health club
  • Barbecue
  • Spa

Transportation

  • Shopping center shuttle (surcharge)
  • Area shuttle with surcharge
  • Airport transfer

Connectivity

  • LAN Internet
  • Free WiFi

Business Facilities

  • Meeting facilities
  • Conference center

Nearby Facilities

  • Souvenir shop
  • ATM/Banking

Accessibilty

  • Accessible parking

In-room Facilities

  • TV

Accommodation Policy & General Information in Serena Palace Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately USD 14 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 5.38 per accommodation, per night

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property offers transfers from the airport. To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
14:00 - 22:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 22:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Serena Palace Hotel
73
Number of floors in Serena Palace Hotel
5
Another facilities in Serena Palace Hotel
Others, Safety deposit box, Coffee shop, Coffee/tea in lobby, Laundry service

Frequently asked question in Serena Palace Hotel

What are available facilities at Serena Palace Hotel?
There are top facilites at Serena Palace Hotel such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Serena Palace Hotel?
The standard check-in time at Serena Palace Hotel is starting from 14:00 - 22:00 while the latest check-out time is at Before 12:00
Does Serena Palace Hotel provide breakfast?
Yes, Serena Palace Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Serena Palace Hotel?
Serena Palace Hotel is a 3.0-star hotel.
How many floors does Serena Palace Hotel have?
Serena Palace Hotel has 5 floors.
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More Reviews from Other Guests in Serena Palace Hotel

4.0
Poor
From 4 reviews
Cleanliness

5.0

Room Comfort

3.6

Location

6.0

Service and Facilites

5.0

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Traveler Reviews Serena Palace Hotel

Number of reviews per page
20
40
Top reviews
Verified traveler
2.0
/10
Reviewed 514 week(s) ago

Hotels.com verified review

This was my second time reserving this hotel with hotels.com. The stay was horrible. First the reservation was not found. Secondly, I got a breakfast buffet rate, but the hotel refused to offer breakfast. The toilet did not flush. The room was horrible. The staff wasn't very helpful. Please remove this hotel from your listings
Chris
8.0
/10
Reviewed 534 week(s) ago

Hotels.com verified review

It was a pleasant stay and a great opportunity to catch up with friends. The hotel was very basic but the staff were friendly and helpful.
Verified traveler
4.0
/10
Reviewed 573 week(s) ago

Expedia Group verified review

Not a nice hotel at all, very noisy room with a hard bed.
Verified traveler
2.0
/10
Reviewed 676 week(s) ago

Hotels.com verified review

Room and bathroom were dirty and shabby. Dinner (room service) was awful. While close to the airport, the surrounding area where hotel located was very unattractive. A highly overpriced hotel. The saving grace was the friendly receptionist and decent breakfast.
You’ve read all the top reviews.
Number of reviews per page
20
40

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Others 4 Serena Palace Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
4.0
Poor
From 4 reviews
Cleanliness

5.0

Room Comfort

3.6

Location

6.0

Service and Facilites

5.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Serena Palace Hotel

Number of reviews per page
20
40
Top reviews
Verified traveler
2.0
/10
Reviewed 514 week(s) ago

Hotels.com verified review

This was my second time reserving this hotel with hotels.com. The stay was horrible. First the reservation was not found. Secondly, I got a breakfast buffet rate, but the hotel refused to offer breakfast. The toilet did not flush. The room was horrible. The staff wasn't very helpful. Please remove this hotel from your listings
Chris
8.0
/10
Reviewed 534 week(s) ago

Hotels.com verified review

It was a pleasant stay and a great opportunity to catch up with friends. The hotel was very basic but the staff were friendly and helpful.
Verified traveler
4.0
/10
Reviewed 573 week(s) ago

Expedia Group verified review

Not a nice hotel at all, very noisy room with a hard bed.
Verified traveler
2.0
/10
Reviewed 676 week(s) ago

Hotels.com verified review

Room and bathroom were dirty and shabby. Dinner (room service) was awful. While close to the airport, the surrounding area where hotel located was very unattractive. A highly overpriced hotel. The saving grace was the friendly receptionist and decent breakfast.
You’ve read all the top reviews.
Number of reviews per page
20
40