Best Western Plus Suites Downtown

Elevator is broken, and that is the only thing wrong with the place

We had an amazing stay! Breakfast options were filling and was more than enough to keep us energized until noon. Everyday freshly brewed coffee. If you can add more fruits, that would be nice :) The dinning area is clean and organized. The staff (esp the front desk) were so friendly, accommodating, knowledgable and compassionate. I could not say more about the reliable staff they have, they deserve to be paid well because they are the reason why we will keep on coming back to this hotel. The room service did a good job too. The rooms were carpeted and as a person with high sensitivity to dust, my allergic receptors stayed calm and not did not react - which means the hotel is properly cleaned everyday. Parking is convenient too. The location is situated downtown and is near a bunch restaurants. They have a mini kitchen where you can freely microwave and prepare ordered food in case you get too tired to eat dinner outside. Internet is fast. Overall, this hotel is highly recommended.

Breakfast was very good. Set menu daily. Lots of options for food (oatmeal, yogurt station with all the fixings, fruit. Etc ontop of the hot options. Room was horrible. I paid for the executive suite with kitchenette part and it was dirty.. sheets were ripped, hair on bedding, windows were filthy it made having the curtains open feel so dungy and gross. Safety hazard is what concerned me the most. No screen in window and we were floor 14. Not enough toilet paper given or towels had to ask for more. Tv was smart tv decent size. Kitchen stuff was dirty and food on utensils. Would like manager to respond to me to get a discount. The safety issue was not okay. I tried asking the front for manager email or contact but they wouldnt provide it. Elevators was soo small the luggage cart barely fit. My mother who is physically disabled had to wait 15 min when we first got there for an elevator to our room. The cleaning staff kept hogging it and other elevator was broken down. Kind of a crap experience. Wouldnt recommend.

Room was clean and spacious. Enjoyed the complimentary breakfast, good selection. Staff very helpful when I had issues connecting to wi-fi. Staff came to the room to help in person rather than over the phone. Staff friendly and did a good job cleaning the room

Very clean hotel with friendly staff. Great breakfast.

Breakfast Clean Room Slow service

Unfortunately our room was very dry which gave my daughter nose bleeds. The staff were very nice, the breakfast was good, room was clean.

It was ok

We had a great time.. the hotel location was so convenient. Staff was friendly and helpful, and the breakfast was way more than we expected. Thank you!

Great place, great service. Only minor complaint is that my room wasnt serviced on one particular day. Other than that, nothing!

They had a large higher quality complimentary breakfast that spanned from 6:00 a.m. to 10:00 a.m. and my kids loved it, the sweet had a kitchen although it was not very well stocked and a bit difficult to cook in but due to the complimentary breakfast we didn't have to cook that much, the room was spacious and comfortable and the staff were exceptional a special mention to Gonzalo and Naufil for their helpfulness. Rooms were clean, quiet, and comfortable, elevators were fast, and location is terrific.

We had issues with communicating with front desk and had to recheck 2 times so that we were not overcharged for our stay.

Hotel exterior needs work and inside room the telephone wasn’t working and the shower bath gel had run out.

Staff was friendly. We just did a one night stay. Hotel clean, complimentary breakfast was nice- simple. Windows rattled with the wind which was annoying but we handled it. Would stay again.

The bed was uncomfortable, otherwise a good location and nice staff.

The staff were awesome! The rooms are dated with mismatched furniture. The soap dispensers are to high in the bathroom and the door in the bathroom needs fixing. Otherwise the room was clean and the beds were great.

The breakfast menu doesn’t have a lot of varieties, it was kidney beans and fried eggs. The room kitchen was good. The staff really helpful and kind.

Ok room, needs a facelift. Beds are extremely hard and uncomfortable, staff were unhelpful.

The eggs breakfast had a weird taste but overall it was fine

Pleasantly surprised. Our check in was seamless. Room was spacious, and clean. Breakfast was your average continental, lots of variety. Perfect location with everything within walking distance.