Homewood Suites by Hilton Calgary Downtown

It was a great experience. The room type I booked was fully booked, so the front desk changed it for me.

Terrible location. Not suitable for family Dishonest and unhelpful staff, Max specially

overall, we had a good stay at the hotel. pros: - location is good in terms of proximity to main sights, we were mostly walking around the city - rooms are comfortable, spacious, and clean - we arrived a couple hours earlier but our rooms were ready and we were checked in early with no problem. cons: - location is close to homeless shelter so there’re lots of homeless around the hotel. we personally didn’t have any unpleasant encounters but that’s still not the safest experience - when I tried calling the hotel in the morning of our check-in day to inquire about early parking availability, the call didn’t go through (I tried 2 different phones). After the check-in I tried calling the reception from our rooms twice and never got the reply either - no slippers available for the guests (minor thing, but a must-have for my mom, so we were a bit frustrated by that) - we stayed at a studio suite that included a small kitchen, and the fridge there would make really loud noises from time to time that disturbed our sleep sometimes. same thing about the AC - it was quite loud when it’s working - the main thing that frustrated us was that the key cards to the rooms never worked on the 1st try. I had to press it around 4 times on average before it opened the door, and once it took 11 tries. it was really annoying, especially after a long day. so overall, it was a good hotel experience, but the minor flaws summed up to be pretty frustrating.

Close to downtown, convenient to walk around.

Very disappointing experience with the cleanliness. I found a towel in my room that had what appeared to be dried mucus on it. At breakfast, some of the plates also looked dirty and were not properly cleaned. Clean towels and dishes are basic hygiene standards for a hotel. Finding these issues made me question the overall cleanliness of the property. I hope the hotel takes this feedback seriously and improves its housekeeping and breakfast area hygiene.

Everything is great, except the a lot of homeless people around hotel

Great breakfast, good location, clean, large room.

My suite was very pleasant, with a small kitchenette, and nice big closet. The hotel is in a good location, it was accessible to the BMO CENTRE for the convention last weekend, about a ten to fifteen minute walk. The breakfast was very good and I also appreciated that my car was safe in their underground parkade. The receptionists and desk staff were kind and helpful. I found the air conditioning to be very noisy, had to turn it off at night.

Terrible location No support from staff No clear communication

Our room was spacious and really clean, everyone was incredibly friendly and polite (and the hotel was very full), and the pool, hot tub and gym were great.

We stayed at Homewood Suites by Hilton downtown Calgary for four nights. The hotel suite was perfect for what needed, a living space, kitchen area and king bed. We loved the full sized fridge, that was so handy for storing our lunch items along with beverages. The room was very clean, the bed was comfortable and the hotel is well maintained. For being downtown it is an extremely quiet place to stay. Others have commented on the homeless population along with the drug addicts along the street and while yes that is the case, they are primarily there first thing in the morning or late at night and sadly that is now part of staying in any major city downtown in North America. If that is bothersome or upsetting to you then I would suggest not staying downtown but should you need a clean, comfortable and safe hotel in the downtown area to stay I would recommend this one. We wouldn’t hesitate to stay here again. Loved the coffee in the hotel lobby, I could fill my mug up on the way out in the morning, it is the little things that make such a big difference!

Staffs are very helpful… walking outside the hotel, first night, people leaving on street are swearing and telling us to go back home..

Breakfast on the weekend should have a little longer hours. But everything else are excellent.

Fridge is too noisy. Train is too loud. Suggest better window glass.

They could’ve had a better selection of jams for the toast

Amazing stay at Homewood Suites by Hilton! The hotel was very clean, comfortable, and well maintained. The suite was spacious, the bed was very comfortable, and the staff were friendly and helpful. We had a great experience and would definitely stay here again.

Good place.

Absolutely excellent service, food, & rooms.

Amazing hotel but they need more staffs at the front desk. Tried phoning for shampoo and nobody was answering. Long line up for check in . The buffet needs a bigger place as gets packed with guests . The surrounding is not too safe as lots of homeless and addicts.

Great facilities and the right ambience