Marriott Niagara Falls Fallsview Hotel & Spa

The view was breathtaking - it was a little cold and no heater working. but the staff helped us to use a mini heater. The room was not perfectly clean - we wanted to use the tub but it was dusty and hairs around. but overall my stay was a satisfaction!

I initially booked two rooms and one room was canceled a week ago. However when we arrived, both rooms had been canceled and we had paid for one room. Please help!!

room clean, staff courteous, nice hotel only con was that self parking lot is too far from hotel and too expensive for no security

This was an amazing place to stay! The view is perfect! There are restaurants in site and right next door! Just down the hill is the attractions and a rail car you can ride down to them. Loved this place! Room service was amazing and the bar has great drinks. The hot tub worked great that night from all the walking we did.

so so

The hotel offers a great view of Niagara Falls, but it’s quite far from Clifton Hill and the main Falls area—about a 30-minute walk. It’s better to take an Uber or drive to Table Rock, park there, and explore the area on foot.

Room was clean. View was spectacular. We had trouble with the cable television- it didn’t work for 20 minutes. Also, only one small mirror in the bathroom- which was a challenge for 4 people to share. The breakfast buffet was very good- nice selection and fresh fruit.

Jacuzzi tub jets did not work. This was a big disappointment for me. Room was clean and view was great.

Room was spotless

Check in took over an hour without an apology for waiting or explanation as to why we had to wait from the concierge. Room was dirty. We found food on the floor (raisins + nuts) and dirty tables and night stands with dried up drink spills. The coffee/ tea station wasn’t stocked (calling front desk was a nightmare because of the internal issues they were having). Getting ice or drinks from the vending machine was a the worst set up. We had to try multiple machines (on different floors). Was asked to go back to concierge the following day to “finish” the check in (really?). The hotel staff pick and choose who they want to patrol when it comes to smoking outside. One group was allowed to huddle and smoke cigarettes and marijuana under the parking but others were asked to leave… (protocol should be enforced on everyone not just your choice of individuals). If I didn’t prepay for the hotel I definitely wouldn’t have checked in and went somewhere else. This hotels + services are bringing the Marriott name down.

Excellent view and hot tub staff accommodating. Ac def above the temp applied, but vent available. Great spot at any price, yet affordable.

The view of the falls and fireworks is amazing

I was disappointed with my stay. The bathroom shower curtain had visible mold on the bottom, which was a major turn-off. The room also had an unpleasant smell that made it hard to feel comfortable. I originally planned to stay for two nights but decided to leave after one. The hotel could really use some updates, and I strongly recommend removing the carpet—it would make a big difference in cleanliness and overall comfort.

The breakfast options are a Starbucks in the lobby.

Clean room, nice size and friendly staff what more can ask.

Expected far more from a Marriott. Plus-points- view from the superior room was amazing- with two comfy chairs overlooking the falls - perfect!! Fairly modern and clean bathroom with a double jacuzzi bath and a large, comfortable bed. Good buffet breakfast with great food. But that’s where the positives end for me I’m afraid. Check-in- queues for over 1.5hrs due to a technical failure. They knew about this when we arrived at 10am and were hastily told we couldn’t check in before we even opened our mouths to say we just wanted to drop the cases! By 4.30 the staff were manually writing down bookings on a sheet of A4 - it was all chaotic and lengthy with no-one explaining to people in the queue what was going on. We found the staff rather rude - a late lunch in the restaurant, which was empty, we asked for a table by the window and were told ‘we don’t move chairs to make a four’ - why? We were the only people in there! I can partly understand if it was packed out but we were the only ones there! The food took over an hr to arrive with no explanation. The Starbucks was being renovated the day we arrived- no notice of this given- lovely lunch listening to the grinding of saws and hammering of wood! There was a conference on whilst we there- a cannabis company conference so yes, there was an overpowering smell on entry/exit to the hotel and in the corridors. A tired looking hotel that needs updating - plenty of others to book for the views!

Clean room, friendly staff. Beautiful view of the falls.

Amazing views of the Falls! Very friendly staff.

The property does look slightly dated, however all of that seemed to not matter when you got a beautiful view of the falls! I also noticed for some reason the showers did not get very hot, but there was a Starbucks conveniently located in the lobby and you’re not very far from the walkway to get up close and personal with the falls! If you came all the way to Canada to see the fall, I would recommend this hotel.

We will start with fake false advertising of the pool. The pool on the website shows pool from spa that is NOT included and the pool that is i cludwd with the stay they are not advertising . You assume you are going to have pools that are on the picture. Do not stay there the pritesh manager on duty was very rude instead of telling me he can do somwthing he was being smart with me by commenting restaurants are also advertised will you want that free as well? Im not happy and i want customer service manager to resolve