Parc Avenue Residence Mile End

There is no room service or cleaning service. There is no one at the reception. Also the apartment floors were very dirty and slippery. The apartment has strong and pungent smell of cigarettes. No culinary to cook. Overall it wasn’t a pleasant stay.

Comfortable space to feel like home away from home.

I have a formal complaint ready to go for the Régie du bâtiment about this place the lack of handrails is illegal. Plus, we were treated unfairly. I rented a unit for one week, as I accompanied my 86 year old mother. The location was very practical for her. She cannot travel alone and so came along to help her. The building has no elevator which was unfortunate, but in no way unusual. Our unit was on the second floor. However, there are no railings on the stairs, which means that I had to keep adjusting my schedule so that I could be there every time she used the stairs. Access to upper floors is non-existent for the elderly. On day two, I asked about an available unit on the main floor. I paid extra money (it was larger). An hour later, as I was preparing to move our stuff, I found out that – despite being VERY CLEAR about my mom’s situation – it was a 3-floor unit with no access to a bathroom without using stairs, and still no railings! We decided that the upper unit was preferable in the end, and they refused to give back the extra sum, claiming that we should have visited the unit first – an extraordinarily petty act since this was all done within a few hours. I come from a family of lawyers and judges, they will be also getting a copy of my complaint to the Régie. The building is not up to code. They are operating this building in contravention of bylaws. I have photographic evidence. Would not recommend.

Clean room, good area friendly staff

Spacious and well appointed

First this hotel is not worth it, their staff are terrible and unfriendly. You will climb the stairs with your luggage and the worst is that we had power outage and when I called after 2 hours, I was told that it was a city issue and that I should complain to the city. I then decided to check out (this was now like 4 hours of no power) and they still have the gut to say they will not refund. So they are a BIG FRAUD.

I stayed at this property for one night and had a disappointing experience. The staff were unprofessional, and the front desk staff were drinking alcohol in front of customers. The bedding was dirty and appeared not to have been changed, and some of the utensils were not cleaned properly. The surrounding area felt unsafe due to people using drugs on the street nearby. Lastly, there was no parking available at the property, and we had a difficult time finding parking at night.

Terrible place

Not nearly as nice as advertised. Linens and furniture had stains. Condition - shabby is the best word.

Efficient minimalist approach: no bedside lamp or table in second bedroom; access to balcony/patio; all basics available like left luggage.

DO NOT STAY HERE. Moldy mattress, stained towels, sheets, couches, chairs. Would not replace mattress and even the replacement towels were stained and raggedy. Unclean, unsafe, uninhabitable conditions. Would not give refund.

Staff need to be friendly need to learn customer service

Worst hotel I have ever experienced. No support from hotel and expedia . Expedia do not care for customer.

Parking not really convenient. The rest is acceptable

Dirty linen and towels. No elevator had to walk up dirty staircase with luggage, 3 flights.

Toilet was broken, vanity & tub drains were broken, Kitchen draws were dirty inside, Fridge did not work, bedrooms don’t have AC, 1 bedroom does not even have a door, AC in living room did not work, building does not have an elevator and stairs are very hard to walk.

There is no elevator so if visiting for 2+ weeks with luggage difficult to go up the stairs

It was an easy check in process and the hotel itself was super clean and nice. Just a quick Uber or nice walk away from some of the main attractions we enjoy. Will definitely be returning in the future.

It was ok, not very clean, the towels didnt look clean or new, the floor and carpet were gross. Theres no elevator to get up to the room.

Warm, welcoming.