Parc Avenue Residence Mile End

This is our second time staying in this hotel. But this recent stay really disappointed us. The reason why we came back is because of the location of the hotel and it is near to a lot of good food. However, this recent stay it seems like the place has been really neglected. First, the room description doesn’t match what you get in the room - it stated that there’s a twin bunk bed however we only got a twin bed. Also, the room’s couches and bed were all dirty. The couch smelled like vomit and there were so many stains as well. The windows had no screens and most of the windows doesn’t open. The remotes were all dirty as well. All these concerns were passed down to the management but they were too slow to response and left couple of voicemails but no callbacks. In addition, the hotel lobby was also dirty and filled with stains on the floor. The reception desk had beer bottles lying around and the lobby had a funky smell. I will not come back to this place as I was a very upset.

Great location and nice room. But my goodness the property managers have no idea what they are doing. Took us 45 minutes to get into our room because they gave us the wrong door code. Then the next night I heard a group of people walk into someone else’s room because management gave them the code to their room and the only lock on the door can be unlocked from the outside. The soundproofing is terrible and can hear everything in the lobby and surrounding rooms.

Found dirty socks in bedroom, no bottom bed sheet on bed, bathroom seemed really clean. Lacking supplies, no paper towel,hand towels, facecloths, coffee or tea. Stairwell carpets were really dirty. Throw pillows needed to be washed so we did that first thing. BBQ was filthy, unusable and no propane anyway. Not one kitchen utensil was there. We bought some to use.

Price was great and location was close to so many shops and restaurants. The condo was very comfortable to relax in as well and quiet.

Great location, great stay

The room was smelling marijuana smoke. It was horrible and we could barely sleep with the strong odor. Only one keuring pod coffee remaining for 2 person, the comforter was too small for a king size bed. I was obliged to take the other one in the 2nd room, a queen size. Hopefully we were 2, not 3 or 4. No extra blanket or comforter in spare.

There was a gamg party in the room next door with loud music that played until 3:30 am when we finally just got up and left. There was no security onsite and gangbangers and hookers in the hallways. Can only recommend the place if you want to get knifed. Asked for a refund on the text number they gave us and they ghosted me.

Very spacious and comfortable for a large family

There is no room service or cleaning service. There is no one at the reception. Also the apartment floors were very dirty and slippery. The apartment has strong and pungent smell of cigarettes. No culinary to cook. Overall it wasn’t a pleasant stay.

Comfortable space to feel like home away from home.

Nous avons fait la réservation à 5 heures et ensuite ils m'ont dit que je devais faire le check-in à 4 heures, nous sommes arrivés et il n'y avait personne à la réception, et ils disent que la réception est 24h ce qui est un mensonge car personne ne nous a reçus, le code de sécurité pour la porte était le mauvais et donc nous n'avons pas pu entrer dans la chambre, nous avons dû chercher un autre endroit, j'ai composé le téléphone plusieurs fois et personne n'a répondu, parce que je ne pouvais pas entrer je n'ai pas pu faire le check-out, ceci sans remboursement, une arnaque. Hicimos la reservación a las 5 y luego me decían que tenía que hacerla el check-in a las 4, llegamos y no había nadie en recepción, y dicen que la recepción es 24h lo cual es mentira porque nadie nos recibió, el código de seguridad para la puerta era la incorrecta y por ello no pudimos entrar a la habitación, tuvimos que buscar otro lugar, marqué al teléfono varias veces y nadie respondía, debido a que no pude entrar tampoco pude hacer el check-out, esto sin rembolso, una estafa.

Juste regarder les photos de la chambre et non les photos de l’immeuble. J’ai réservé en pensant avoir un balcon et une table de pool mais cela était dans un autre unité

I have a formal complaint ready to go for the Régie du bâtiment about this place the lack of handrails is illegal. Plus, we were treated unfairly. I rented a unit for one week, as I accompanied my 86 year old mother. The location was very practical for her. She cannot travel alone and so came along to help her. The building has no elevator which was unfortunate, but in no way unusual. Our unit was on the second floor. However, there are no railings on the stairs, which means that I had to keep adjusting my schedule so that I could be there every time she used the stairs. Access to upper floors is non-existent for the elderly. On day two, I asked about an available unit on the main floor. I paid extra money (it was larger). An hour later, as I was preparing to move our stuff, I found out that – despite being VERY CLEAR about my mom’s situation – it was a 3-floor unit with no access to a bathroom without using stairs, and still no railings! We decided that the upper unit was preferable in the end, and they refused to give back the extra sum, claiming that we should have visited the unit first – an extraordinarily petty act since this was all done within a few hours. I come from a family of lawyers and judges, they will be also getting a copy of my complaint to the Régie. The building is not up to code. They are operating this building in contravention of bylaws. I have photographic evidence. Would not recommend.

L’endroit est exceptionnel au centre du Mile land, je pense qu’on peut pas trouver mieux. Le tout est spacieux propre et à proximité du centre-ville, il faudrait juste trouver quelque chose pour le stationnement des véhicules de ceux qui habitent pas la ville de Montréal. Bref j’adore.😘

Clean room, good area friendly staff

Nous avons été très déçue par le lit principale qui était deux lits simples collés. Pas très confortable pour un couple.

Spacious and well appointed

First this hotel is not worth it, their staff are terrible and unfriendly. You will climb the stairs with your luggage and the worst is that we had power outage and when I called after 2 hours, I was told that it was a city issue and that I should complain to the city. I then decided to check out (this was now like 4 hours of no power) and they still have the gut to say they will not refund. So they are a BIG FRAUD.

I stayed at this property for one night and had a disappointing experience. The staff were unprofessional, and the front desk staff were drinking alcohol in front of customers. The bedding was dirty and appeared not to have been changed, and some of the utensils were not cleaned properly. The surrounding area felt unsafe due to people using drugs on the street nearby. Lastly, there was no parking available at the property, and we had a difficult time finding parking at night.

Terrible place