9.0
/10
Exceptional
814 reviews

What Guests Say About Their Stay

Cynthia Shih-Hsin

10.0
/ 10
We stopped by Guangzhou for 2 days on our way into Chongqing. Decided to stay at the Sheraton Guangzhou. I am in the hospitality industry and appreciate great service. The staff at the Sheraton was very accommodating, friendly, and knowledgeable. A couple of things that stood out to me was: First: I mispalced my wallet, and was out having dinner with friends. Called the hotel and gave them permissions to enter my room to check if it was there. The manager went out of their way to ensure they found it. So i could enjoy my time out without having to make the trek back. Second, We left the "Do not disturb" sign as we didnt need our room made up for only 2 day stay. They called to make sure we were okay, and asked if we needed anything. We travel a lot! Like i mean a lot! Never ever have i had a hotel front desk team do this. The customer service level and the care is beyond the next level. We highly recommended the Sheraton Guangzhou. Great job to the management team in training your staff.

Choon Fong

10.0
/ 10
Housekeeping was very responsive to our requests. I booked a room for 2 but 3 stayed and there was no extra charge. They even provided towels and slippers for the extra person. We requested for late checkout and was given up to 5pm. Location is excellent. Very central and convenient. Highly recommend!

Share Lin

10.0
/ 10
My second time staying in Sheraton GZ Concierge n reception were very helpful and friendly. Housekeeper has maintained the room very clean. A lot of variety for breakfast and was very delicious. Overall good experience and excellent service.. location was convenient. Recommend more friends to stay in your hotel.
In the Area
See Map
208 Tianhe Road, Tianhe District, Tianhe Qu, Guangzhou, Guangdong, China, 510620

Main Facilities

Read More
Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Sheraton Guangzhou Hotel is located in area / city Guangzhou CBD. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Sheraton Guangzhou Hotel

208 Tianhe Road, Tianhe District, Tianhe Qu, Guangzhou, Guangdong, China, 510620
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Discover More About Sheraton Guangzhou Hotel

Location


Sheraton Guangzhou Hotel is located in area / city Guangzhou CBD.

About Sheraton Guangzhou Hotel

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Sheraton Guangzhou Hotel exclusively for you.

Sheraton Guangzhou Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Sheraton Guangzhou Hotel.

All facilities in Sheraton Guangzhou Hotel

Others Sheraton Guangzhou Hotel
Others

Hotel Services

  • Laundry service
  • Tours
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Beach umbrella
  • Outdoor pool
  • Garden
  • Sauna
  • Steam room
  • Pool sun loungers

Food and Drinks

  • Bar
  • Poolside bar
  • Breakfast
  • Snack bar

General

  • Parking
  • Smoking area
  • Banquet
  • Ballroom

Public Facilities

  • Others
  • Elevator
  • Restaurant
  • Safety deposit box

Transportation

  • Access to train station (surcharge)
  • Limo or town car service

Business Facilities

  • Meeting rooms
  • Business center

Nearby Facilities

  • Hair salon
  • ATM/Banking

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Sheraton Guangzhou Hotel

Important Note
  • Fee for buffet breakfast: approximately CNY 198 for adults and CNY 99 for children
  • Airport shuttle fee: CNY 780 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 1000 per accommodation, per night

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Tax ID - 9144010169154142X5
  • This property accepts credit cards and cash
  • Safety features at this property include a fire extinguisher and a deadbolt lock
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This property’s breakfast rate plans include breakfast for 1-2 guests, based on occupancy. Additional fees apply per person for guests exceeding this number.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sheraton Guangzhou Hotel
445
Number of floors in Sheraton Guangzhou Hotel
33
Another facilities in Sheraton Guangzhou Hotel
Laundry service, Tours, Newspaper in lobby, Wedding service, Luggage storage

Frequently asked question in Sheraton Guangzhou Hotel

What are available facilities at Sheraton Guangzhou Hotel?
There are top facilites at Sheraton Guangzhou Hotel such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Sheraton Guangzhou Hotel?
The standard check-in time at Sheraton Guangzhou Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Sheraton Guangzhou Hotel provide breakfast?
Yes, Sheraton Guangzhou Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Sheraton Guangzhou Hotel?
Sheraton Guangzhou Hotel is a 5.0-star hotel.
How many floors does Sheraton Guangzhou Hotel have?
Sheraton Guangzhou Hotel has 33 floors.
See All

More Reviews from Other Guests in Sheraton Guangzhou Hotel

9.0
Exceptional
From 779 reviews
Cleanliness

9.2

Room Comfort

9.0

Location

9.2

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sheraton Guangzhou Hotel

Number of reviews per page
20
40
Top reviews
Cherry
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Stayed in club access level. Great view of the stadium and conven
Cynthia Shih-Hsin
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We stopped by Guangzhou for 2 days on our way into Chongqing. Decided to stay at the Sheraton Guangzhou. I am in the hospitality industry and appreciate great service. The staff at the Sheraton was very accommodating, friendly, and knowledgeable. A couple of things that stood out to me was: First: I mispalced my wallet, and was out having dinner with friends. Called the hotel and gave them permissions to enter my room to check if it was there. The manager went out of their way to ensure they found it. So i could enjoy my time out without having to make the trek back. Second, We left the "Do not disturb" sign as we didnt need our room made up for only 2 day stay. They called to make sure we were okay, and asked if we needed anything. We travel a lot! Like i mean a lot! Never ever have i had a hotel front desk team do this. The customer service level and the care is beyond the next level. We highly recommended the Sheraton Guangzhou. Great job to the management team in training your staff.
Read More
Choon Fong
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Housekeeping was very responsive to our requests. I booked a room for 2 but 3 stayed and there was no extra charge. They even provided towels and slippers for the extra person. We requested for late checkout and was given up to 5pm. Location is excellent. Very central and convenient. Highly recommend!
Ee San
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Right beside major shopping malls, ideal for food/shopping.
Bee-Theng
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Clean and spacious room. Location fantastic, near shopping malls, wide food choices , subway next to hotel. Hotel outdoor swimming pool has a good view of its surrounding and is nice to sit and chill out.
Su
icon-Leisure
Leisure
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Fantastic stay with my family!
Dominique
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Wifi speed is slow, Room temperature set at lowest 22c , can’t adjust lower but the room feel warmer than 22…breakfast quality isn’t the best..
Christian
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

It’s such a lovely place to be.
Share Lin
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

My second time staying in Sheraton GZ Concierge n reception were very helpful and friendly. Housekeeper has maintained the room very clean. A lot of variety for breakfast and was very delicious. Overall good experience and excellent service.. location was convenient. Recommend more friends to stay in your hotel.
Haiying
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The room is clean, the staff is very friendly. Breakfast is excellent.
Paul
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Yes
Tong
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

I chose it because it is close to Subway station.
Camilla
icon-Business
Business
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Good
Charbel
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Good location
Mubarak A
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Very good hotel and location, its just perfect for everything.
Mubarak A
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

All is good. Keep it up
veronica
icon-Business
Business
6.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

La habitación olía a tabaco en el baño porque otro cliente estaba fumando
SHINBEE
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Clean roon
Youngmi
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Was all good! The best part is the location, direct connection to Tmall!
CHUNG YING
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

This is one of the best hotels I stayed in. The expectations on a 5 stars hotel is high, and Sheraton Guangzhou took it further. Stayed in the club room, the services provided in the club lounge was spotless. Travelled with my elderly parents and coincidentally affected by typhoon Ragasa. The crisis management of the hotel was beyond expectations. Hotel staffs took great care of the guests, with more than expected selection of food in the club lounge, knowing that guests would not be able to travel out for dinner. The hotel gave us late check-out without asking because of my delayed transportation. Special mention to Jenny, who went the extra miles when I needed help with extended stay. For a 5 stars hotel, the high-quality hardware is expected. What makes it different from the rest is the service staffs, and Sheraton Guangzhou did just that to make it a league above the others!
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Sheraton Guangzhou Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 779 reviews
Cleanliness

9.2

Room Comfort

9.0

Location

9.2

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sheraton Guangzhou Hotel

Number of reviews per page
20
40
Top reviews
Cherry
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Stayed in club access level. Great view of the stadium and conven
Cynthia Shih-Hsin
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We stopped by Guangzhou for 2 days on our way into Chongqing. Decided to stay at the Sheraton Guangzhou. I am in the hospitality industry and appreciate great service. The staff at the Sheraton was very accommodating, friendly, and knowledgeable. A couple of things that stood out to me was: First: I mispalced my wallet, and was out having dinner with friends. Called the hotel and gave them permissions to enter my room to check if it was there. The manager went out of their way to ensure they found it. So i could enjoy my time out without having to make the trek back. Second, We left the "Do not disturb" sign as we didnt need our room made up for only 2 day stay. They called to make sure we were okay, and asked if we needed anything. We travel a lot! Like i mean a lot! Never ever have i had a hotel front desk team do this. The customer service level and the care is beyond the next level. We highly recommended the Sheraton Guangzhou. Great job to the management team in training your staff.
Read More
Choon Fong
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Housekeeping was very responsive to our requests. I booked a room for 2 but 3 stayed and there was no extra charge. They even provided towels and slippers for the extra person. We requested for late checkout and was given up to 5pm. Location is excellent. Very central and convenient. Highly recommend!
Ee San
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Right beside major shopping malls, ideal for food/shopping.
Bee-Theng
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Clean and spacious room. Location fantastic, near shopping malls, wide food choices , subway next to hotel. Hotel outdoor swimming pool has a good view of its surrounding and is nice to sit and chill out.
Su
icon-Leisure
Leisure
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Fantastic stay with my family!
Dominique
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Wifi speed is slow, Room temperature set at lowest 22c , can’t adjust lower but the room feel warmer than 22…breakfast quality isn’t the best..
Christian
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

It’s such a lovely place to be.
Share Lin
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

My second time staying in Sheraton GZ Concierge n reception were very helpful and friendly. Housekeeper has maintained the room very clean. A lot of variety for breakfast and was very delicious. Overall good experience and excellent service.. location was convenient. Recommend more friends to stay in your hotel.
Haiying
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The room is clean, the staff is very friendly. Breakfast is excellent.
Paul
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Yes
Tong
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

I chose it because it is close to Subway station.
Camilla
icon-Business
Business
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Good
Charbel
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Good location
Mubarak A
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Very good hotel and location, its just perfect for everything.
Mubarak A
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

All is good. Keep it up
veronica
icon-Business
Business
6.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

La habitación olía a tabaco en el baño porque otro cliente estaba fumando
SHINBEE
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Clean roon
Youngmi
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Was all good! The best part is the location, direct connection to Tmall!
CHUNG YING
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

This is one of the best hotels I stayed in. The expectations on a 5 stars hotel is high, and Sheraton Guangzhou took it further. Stayed in the club room, the services provided in the club lounge was spotless. Travelled with my elderly parents and coincidentally affected by typhoon Ragasa. The crisis management of the hotel was beyond expectations. Hotel staffs took great care of the guests, with more than expected selection of food in the club lounge, knowing that guests would not be able to travel out for dinner. The hotel gave us late check-out without asking because of my delayed transportation. Special mention to Jenny, who went the extra miles when I needed help with extended stay. For a 5 stars hotel, the high-quality hardware is expected. What makes it different from the rest is the service staffs, and Sheraton Guangzhou did just that to make it a league above the others!
Read More
Number of reviews per page
20
40