Conrad London St James

The blue boar sucked but everything else was great.

Room, staff, club lounge could have been better offerings and amenities

Nice hotel in great location, good sized rooms and friendly staff - great executive lounge

I expect a lot from a Conrad so perhaps expectations were too high? First of all, the breakfast was excellent. I would definitely pay for it as part of the package. The rooms themselves seemed pretty average for a Conrad. What I really didn't like was that my room looked out into the internal building space between buildings and was a real eye-sore. To the point I wondered why they even had a window there at all? The bathroom, again, was average. I'm used to Conrads feeling a bit more luxurious. I was upsold a room that was meant to be larger with access to the Executive Lounge. We liked the lounge but the room while maybe somewhat bigger than the other room in our group, did not make the experience better for me. The room products were good. Generally the service was good. Turn down service was excellent. All that to say, there were highs and lows. Would I pay the same to stay again? I'm not sure.

Fantastic rooms and property

Kind and responsive staff, clean room, great amenities.

Great staff, great location, room was amazing, loved it!

Great location. Stylish and well Designed. Very polite and welcoming staff. Let us check in early and central to Big Ben, Buckingham, and Trafalgar. Very good location with beautiful design and interior.

Staff were amazing, they went out of their way to welcome us and make us feel at home. The hotel is very centrally, located and close to all the attractions, especially for first time visitor to London. The rooms are clean and cozy. We would highly recommend Conrad to anybody who wants to discover London.

Everything about this place is wonderful. Our room was so comfortable and spacious. The staff - literally every single person we encountered - was phenomenal. The location was perfect for us to walk everywhere too. Just an exceptional experience.

Booked an accessible room on your site by mistake. The staff did everything possible to make our stay pleasant after my mistake. We received compliments like fruit and chocolates and a bottle of wine. The bed was extremely comfortable. Staff wonderful at every turn.

We got there at 2 pm. Room was supposed to be ready no later than 3pm. Housekeeping was behind. We got to the room at 4pm and it still wasn’t properly cleaned. We found underwear in the closet. Toilet not hygienic cleaned. We stayed for 3 days and the body wash in the shower never refilled. Terrible housekeeping

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Mediocre for a 5 stars hotel, they gave us a room for disabled people instead of the one we booked and they omit the fact that there will be construction work just outside the hotel the whole weekend. Disappointed tbh

The room was excellent and the staff were fabulous, very polite and super attentive.

real room, excellent bedding, amenities, location

Excellent service - best I have experienced in a hotel. Room and hotel were comfortable and well decorated particularly the common areas of the hotel. Tube/subway located across the road from the hotel.

A fantastic welcome by everyone at the Conrad, especially David who was a delightful person.

Excellent location. Breakfast options fantastic. Comfy beds… will be back

Quality throughout the hotel from reception to the guest rooms. Front of house team spot on. There is a calmness in the hotel which enhances your stay.