Hilton London Watford

Busy reception staff obviously harrassed

Room felt very dated but staff and service was good. Greeted warmly on arrival. Shame you charge for parking considering how much of it you have. Should be included in the price and charged to visitors really. Room was ok but toilet didn’t really flush at all. Didn’t even get rid of a single tissue so not good really. Curtains needed cleaning and windows in disrepair. Overall I think a refurb is in order here as the communal areas seem to have had a lick of paint and fresh fabrics.

Excellent - very good breakfast

Paying a £10 car parking charge on top of your room charge is disgusting !

Clean room nice breakfast pleasant staff.

Overall very dissapointed, cold harsh approach at reception unhelpful no genuine warmth and customer care given. Was suppossed to be a very special stay

Great friendly service and good location

On arrival the litter bin by main entrance was overflowing also litter strewn around the front steps. Not a great welcome. Litter still there the next morning. Also a high number of room service trays uncollected in the corridors. I expected higher standards from the Hilton group.

Lovely spacious room with a 12pm checkout time allowing me plenty of time in the morning to work from the room. Breakfast was excellent and they provided ample time - around 3 hours. Staff were excellent and extremely friendly.

The room and bathroom are very dated and in desperate need of redecorating. The staff were very nice and the breakfast was amazing.

Room for 3 adults (sisters). Main bed very comfortable, but sofa bed not so much. Facilities in room lovely. Excellent breakfast with good range of hours, but totally let down by lack of cups - only had paper cups for coffee / tea - really not impressed. Fantastic gym with 24 hour access and great machines & good variety. Would recommend

Lovely hotel, but quite pricey

Decent

The room was cold and heater didn't work.

Great breakfast options, comfy bed

Hotel interior nice. The room we had needed a good clean and the bathroom needed some attention, the lights in the bathroom had so much dust on them it wasn't nice. The back of the bedroom light was that dusty it obviously hadn't been cleaned in a long time. It's not the quality I expected from a Hilton hotel. The other issue was they turned off the cold water mid morning without any warning resulting in the shower which was being used going to maximum hot. After the water being turned off we then received a letter quietly pushed under the door, informing us about the problem, far to late. After speaking to Charlie on reception about our concerns we are still awaiting a confirmation of reduction of charges and the offer of Hilton Honour points.

Nice room, but cold and the heating took a while to kick in. Room is nice and modern, but the bathrooms are not

The room was large and had plenty of space to move about. Whilst the building felt a little tired in places, overall the hotel was pleasant to stay in and other than a noisy car (probably another guest) leaving fairly early the hotel was quiet. Breakfast had a range of options, including 4 different fruit juices.

Quite dated parking expensive and reception didn't answer the phone. For the price it's poor

The room was clean and tidy and the bed was comfortable could be more biscuits on the coffee tray the staff were all friendly and helpful only negative was on the bar menu it says smashed burger which is a thin pattie but the burgers we got were normal ones so I think you need to check with the chef to why your serving normal patties burgers and not smashed which is on the menu it was still a nice burger ok