Hilton London Watford

Absolute disaster. I was checked in while the hotel knew there was no running water. Somehow my other colleagues who checked in were informed, but not me. Not sure in what world you check in clients knowing they won't be able to flush their toilet ? Technical team arrived at 10.30PM but left at midnight without having solved the issue, leisurely coming back at 6AM. At 8.30, still no running water, no washing hands, no toilet flush. Brushing my teeth with a water bottle like I'm hiking in remote mountains, nevermind I spent 245€ per night. I cancelled my second night obviously and despite the reception saying "we should solve the problem today", thanks. It has now been a week and I am still chasing for the refund of my second night, which I didn't use, let alone the absurdity of having spent 245€ for the first night and not having running water and everyone finding it quite okay, at least okay enough not to worry and still check in people without letting them know. Apart from this "incident", this is probably the most run down hotel of the entire Hilton portfolio, the carpet is so old and dirty, there's no AC but 2 small fans, and again, frankly absurd to check in people into rooms where toilets won't flush. And not reimburse the nights they didn't use, for an entire week. Oh and upon check out, my colleagues got proposed 10.000 hilton honors points as an apology. I was not. Won't ever go back.

Clean room and very cool bar with good food. Room was boiling hot with no ability to ventilate ... truly suffocating in the evenings

Everything was spot on. From breakfast to cleanliness to staff. Brilliant hotel. Would definately come back.

Very clean and friendly

Needs updating a little

Parking was easy,, clean room

Great breakfast, clean rooms, fans provided in room for warm days/nights

Slept for 14 hours straight!

Great location not far from motorway. Lots of parking. Room was clean but the bathroom looked a little tired. One night stay for a wedding.

Hotel good for location. Too expensive

Staff were dry helpful & friendly particularly in the restaurant

Beautiful location, homely atmosphere, and professional staff.

Good location. Room s bit tired. Can be very expensive

Great location and facilities

Room out dated, red die on carpets, bath dirty and worn this is probably the most out dated Hilton room we have been in, did not complain because all the rooms are probably the same and it was only for one night and the price you pay the parking should be included £10

Just generally underwhelming

Reception on check-in not very friendly room 138 wet room floor old with rips and just patch up cracked tiles window nets discoloured asked for towel as lack off did not get them Bar staff james helpful and friendly On my experience would not recommend to stay hear

Clean room and helpful staff

It was lovely. Amazing breakfast choice. I was a long way from most amenities but close to the gym which was a plus

Spotless room, lovely little touches like biscuits and plenty of coffee and tea. Fluffy towels. Perfect. Staff on reception were lovely too