Holiday Inn LONDON - BLOOMSBURY by IHG, an IHG Hotel

Room was okay, and staff were courteous. But room was very noisy from streets. Propery management does not take any actions for those louitering in front of the hotel late night. Room had a signage to close an air vent on the window - which was placed too high to reach without ladder.

Wonderful stay and the staff was very accommodating when requesting a new room due to the sofa bed being unacceptable due to the springs being felt and with no support. I think the hotel needs to replace the bad ones ASAP as it is unacceptable for a 3rd person to have to sleep on very thin, unsupported spring mattress. Especially since we book for a weeks stay. But like I said, the staff was very accommodating meeting our request to switch rooms. Breakfast was good.

Make sure you know there’s ongoing construction in the hotel from 8-5pm

It was wonderful stay near by transportation and british museum

The hotel is located strategically near all visiting places in London , it is easy to commute around the city including airports Staff in the hotel are very friendly we had best experience in services in dining with Anil and team also Shivam and Team helped on front desk and guiding us I strongly recommend this place for tourists Safe and quite Most of the staff in this hotel are very young their services are above and beyond

This hotel was by far the worst Holiday Inn I have ever stayed in. They were doing construction on the floor above mine and I had no control over the heat The heat was so intense I found it difficult to sleep. Also the water was shut off the second day I was there because of the work. It was horribly overpriced and I was so glad to check out.

Very nice hotel, excellent location, very helpful staff.

Undergoing remodeling. The remodeled rooms are wonderful.

Room was very basic, lack of power sockets, bathroom too tight, breakfast not great

Offered a complimentary upgraded room for us on arrival. Room spotless, large comfortable bed, fridge, lovely toiletries in bathroom, tea, coffee, still & sparkling water and milk provided. We were on the top floor, very quiet at night so had a good nights sleep. Breakfast excellent in a very large room, good range of hot and cold options. Easy and fast check out. Underground parking under the hotel was £27 expensive but we have seen other hotels in London with extortionate prices so we were happy to pay. Only criticism was some areas of the car park were quite old and tatty but there were lots of spaces to park.

Very good hotel, excellent service, friendly staff

I was so disappointed. I've stayed at quite a few Holiday Inns in the past and was always happy with my stay. However, I found the lobby stuffy and unenviting. We ordered ice cream for dessert and for the ridiculously high price, the quality of the ice cream was poor. I was surprised that this location did not offer "free breakfast". I will not recommend this location.

Breakfast was not up to par with comparable hotels in the area. Menu options at the restaurant for dinner were limited. Construction on a nearby room made our stay really noisy. We had been traveling a lot by train and needed adequate rest time when in our room and the construction/remodeling noise prevented this. Front desk staff never answered the phone when we called from the room. WiFi was probably the only good thing about the place.

The Hotel did not have a room for us when we showed up, which was just an hour after check in time. There was construction going on in the rooms around us. Water was turned off one day without notice.

The cleaner entered our room at 8:45am when we had an agreed checkout at 1pm due to a late arrival of 11:30 pm the night before. This was a confirmed error but when i went yo see who was at the door nobody was available to reassure me that it was a staff member. We had a late night and due to tge uncertainty, my daughter and myself was unable to return to sleep. The noise of cleaning and door slamming was far too loud for 9am, especially on a weekend and standard 12pm checkouts. The receptionist was able to confirm the error with the clearner who entered the room but asked me to suggest a way to make my stay better .. at the time i was checking out ! The reality, we booked this hotel to sleep at, which we was unble to achieve in its entirety. So what was the point ultimately

We LOVED the check in staff! Zalika did a wonderful job communicating when our room was ready as we needed to check in early! The entire staff was so kind and we would definitely stay again if we came to London! The location is maybe a three minute walk to the London Underground Piccadilly line which took us mostly everywhere we wanted!

Disappointing Stay at Holiday Inn – Russell Square I recently stayed at the Holiday Inn – Russell Square, and unfortunately, this was one of my worst hotel experiences in years. The positives: good location next to Russell Square Station, good breakfast, and excellent housekeeping staff. Sadly, that’s where the positives end. The hotel is old, dated, and extremely basic—nothing about it feels 4-star. Several elevators were out of service, and the rooms are tiny and bare-bones. The front desk staff lack basic customer service skills, and management is dismissive and unhelpful. I booked what I believed was a twin room (the photos showed two beds), but on arrival was told only doubles were available. The receptionist promised to move us the next day, but after repeated follow-ups, we remained in the same small double room for four nights. My 16-year-old son had to sleep on the floor on a towel. The room was hot and stuffy—the air conditioning kept shutting off—and there was no mini fridge, which is unheard of for a supposed 4-star hotel. I checked out early after the hotel refused to acknowledge or address any of this. Despite Expedia confirming a partial refund, the hotel denied it. Eventually, Expedia refunded me directly. To add insult to injury, after my final complaint, the hotel suddenly “found” a twin room that supposedly didn’t exist earlier. I won’t return.

Very good location, tranquil streets, safe and close to the Tube, grocery store, restaurants and cafés. A nice contrast to the hustle and bustle of central London.

The rooms were ok, two elevators were down at the same time for a few days which was a bit inconvenient. There should be different options for breakfast packages if you don’t offer free breakfast. We don’t all eat large portions so if there were cheaper packages for smaller options of food that would be better. Most staff were friendly enough.

Slight issue with room service at bar about 23:30 hours. Other than that fabulous all round