Mercure Darlington Kings Hotel

The hotel staff were friendly and helpful. The room was fine but needed freshening.

I just checked in The Kings Head hotel Darlington where hospitality doesn’t exist. When I arrived there was nobody on the desk and one of the tradesman shouted for someone to help me. Two ladies then appeared and did nothing but moan. They didn’t even want to give us a key each. She said you’re on your own!! Which I said no my brother is there. She then reluctantly gave us each a key saying she would need the other key back to program 2 new keys. She must have been fully aware we had 2 adults on the booking. I also had to ask her about the breakfast I had paid for. The room wall paper was torn all over every wall. The shower had no water pressure and you could not wash the shampoo out of your hair. When I checked out nobody was at reception. They to have one man that does the maintenance, serves breakfast and tries to fix room issues which he can’t due to the old age of the hotel. Breakfast was ok but ran out of fried eggs. Welcome to Darlington LOL.

The lift was out of order we weren't told when we booked the hotel wasn't full so could of put us on a lower floor not the 4th floor

Lovley hotel very nice

Close to the station and shops

Central location, clean tidy and staff friendly

Nice enough room, and breakfast was good, but the room was frustrating: toilet continuously flushing throughout the night, and broken spikes outside the window, meaning an early wake up call by the resident pigeons!

Nice room, friendly staff, and a lovely breakfast

Lady on reception put us miles away with lift no working to 3rd floor . Hotel did not seem busy so why

Fantastic location in Darlington, the hotel was very clean and staff were brilliant. Highly recommended

Front desk were fine. Room was ok. Parking extremely tight spaces. The meal I ordered was not good.

Lovely night rest

Central, ok for a one night stay

Smelly, grubby room

Called them for an early check in they sorted me for 1.00pm. Lovely helpful smiley person at check in desk. Great value for money and excellent location. Didn’t have breakfast so can’t comment.

Reception staff amazing, helpful and friendly. Did not use the bar. Breakfast was ok , food was warm.

Check in was terrible. The staff member couldn’t tell me where to park as the car park was full. I went down after check in and asked what they had on the menu but she didn’t seem bothered! I ended up going across the road to a sweet shop and had a packet of crisps and an oasis for dinner. Breakfast was awful too!!

The room is really dated. It’s smelled of a nursing home. It was freezing and took ages to heat up. I took a shower to warm up but the water was luke warm. There was really poor lighting. Lots of strange brown stains on the old net curtains and walls.

Nice hotel, staff friendly & helpful! But, from reception, which is modern & fresh, as you head to your room it starts to look tired! The room was ok, but tired, window did not open, so very warm. Bed a bit soft, seen better days!! Very reasonably priced though & in a good position

Quite noisy