Mercure Darlington Kings Hotel

Dreadful from start to finish. 2nd night, cancelled

Great stay

The room was clean and very good staff that we saw were very courteous abd helpfyl. Expecially the lady doing breakfast both mornings. She was great.

Staff were very good, helpful and friendly ,room was clean and did appreciate the upgrade ,good convenient location for the purpose of our stay ,very happy customers and would recommend this hotel ,especially the good value for money.

The towels were stained, many staff were rude and there were multiple holes in the bathroom

Lovely large room. Hotel very central. Good breakfast

Great service. Staff very helpful and friendly.

Great location

Nice hotel, room and staff - bar area a bit dull and breakfast ending at 9-30am is ridiculous!

Bang in the middle of town. Lovely hotel.

Average hotel, good location

Room and general hotel was tired, staff nice, breakfast was pretty good.

Breakfast was good - but coffee machine was broken, so only black coffee available. Sunday breakfast, baked beans ran out! Room was pleasant and clean; window gave poor sound attenuation (noisy bar across the street kept me awake until 2am on Sunday!)

Yes great stay great staff

Great stay. Breakfast was lovely, with a wide and varied choice of items. The room was very cosy, and the hotel is bang in the town centre, so very convenient for all that has Darlington has to offer.

Room was very clean and modern. Was kept awake most of night

Clean and comfortable room, friendly staff and enjoyable breakfast.

I stayed in room 329 from 19 September - 22 September. There was no showerhead installed in the bathroom so I couldn't take a shower for the entirety of my stay. When I asked about it I was told that I should have been informed that the room was bath only at check-in, but I wasn’t and was given no alternative options. I was told I should receive some sort of refund and though I directly emailed management through the email address I was given by reception, I heard nothing back. I reached out to Accor, who told me they also contacted management, and never heard back from them. Finally I escalated to communicating with Expedia directly, who reached out to the hotel, and management refused to issue any refund at all, despite me being told by two different employees that I would receive some sort of compensation. It's incredibly frustrating that someone not having access to a shower for 72 hours has just been deemed as a non-issue.

Room was clean & comfortable. Would like a south facing room next time.

Not a lot to say about it really served it's purpose all staff was friendly