Regency Park Hotel

The hotel was clean and spacious throughout. The room itself was large with a huge super comfy bed and everything we needed. All the staff were super helpful and friendly. Wed definitely return again!

Check in was smooth. When we entered the room, it felt a little bit cold.There was a wall mounted heater and I tried to switch it on, but that wasn't working. On the hotel details, it said if extra heater required contact reception. I rang reception there was no answer and I tried again occasionally for half an hour unsuccessfully. Then I went down to reception and there was a male staff. He said there is no heaters available and there is nothing else he can do. Even though the hotel was generally clean the toilet was stained. Bedding was clean but didn't feel fresh. The bed didn't feel very comfortable.

No

Hotel was nice and quiet location. Spa facilities were good. Nice size room. The only thing that was very poor was the shower it just kept going from cold to scolding hot on a cycle no matter what temp you set it to.

Our visit went well from beginning to departure.The staff were so helpful and nothing was too much trouble.We used the leisure facilities its a nice large.pool.The breakfast and dinner was tasteful,the chef was very good.We hope to visit again,a good base for our local visits.

Lovely night stay, hotel very quiet which was great. The pool was fabulous, the room was lovely, we did half board and again the food was lovely. Staff very friendly and nothing was too much trouble. Would I stay again….definitely

Lovely staff here. I had to take some medicine in the morning and although I didn’t book breakfast the staff were more than happy to get me some food so I didn’t take it on an empty stomach. Spa was lovely and room was a bit dated but still great value for money and comfortable and warm

Lovely big rooms, very confortable bed and goid to have use of leisure facilities. Staff friendly and helpful - relicated me to a feound floor room as lift not working which i appreciated. Plenty of parking close to reception. I dudnt eat at the hitel so cannot comnent on food.

Staff lovely along with room which was clean and quiet. Breakfast was very good. No USB plugs in room and lift didn’t work which was an inconvenience.

Overall good value for money. No working room key system during our visit seriously impacts rating. Had to wait for staff to take to and open room on every occasion. Check in delayed as not enough staff to take guests to rooms.

Comfortable stay, clean, spacious room.

Our stay was great, staff were friendly and helpful, place was very clean and spa facilities were amaizing. The food was ok.

Very warm welcome and helpful staff. Room was enormous and well equipped. Friends used the spa.

The room is relaxing and. Clean

There was no mention when booking that the lifts did not work. For someone with a bad back, that is a great issue. Duty manger said it never worked in the time he’d been there! Why was this not in the advert to warn people? The keycards did not work over the weekend so we had to be let into our room every time we left it hence not much privacy. The swimming pool water was freezing cold and people unable to make use of it nor it being put out of use. For a cold season like mid-February, that was shocking. Three under 5 went into the jacuzzi with their parents although there were signs that under 12 were not allowed to use spa facilities. The receptionist came in, saw the children and left without challenging the parents. Those parents took the children into the jacuzzi to warm them up after the freezing pool water but I believe that this was a blatant breach of H&S rules and the receptionist at the desk simply didn’t care! I requested housekeeping. That service didn’t come until mid afternoon and then left a bag of dirty laundry outside my door. One mishap can occur but several means that there is a lack of care and a form of dishonesty/deceit by both management and the staff. Sorely disappointed. I emailed the Operations manager about my experience and they have not bothered to respond! As long as they got their money, why have repeat customers?!? Overall, and I’ve been taking spa breaks 3-4 times a year - a shocking experience and one never to repeat at that place!

Staff were pleasant and friendly and hotel was clean. Breakfast was good as were the recreation facilities

I have been to this hotel a number of times, I found the hotel clean and the staff friendly easy to park has a great lesure centre. would recommend to any one.

Checked in room fine.. clean tidy. No hot water, used health suite very good. No hot water in room, couldn’t use shower. Could not call reception using room phone. Did not work Went downstairs for drinks, a private party was on. More than 40 teenagers running (literally) up and down stairwells, around corridors, hanging in bar area, 13/14 year olds vaping, swearing drunk and falling over. Watched grown men sniffing white stuff in toilets, Bar ran out of vodka 10:30pm Returned to our room, followed by drunk teenagers still running round hotel. Loud agressive arguing from adults outside in car park. Hot water still not working! So we went to bed. Loud rap music played relentlessly under our room until 11:30pm.. just when it went quiet loud bags started. Initially though it was fireworks, looked out window - nothing. They concerned it was gun shots as coincided with some screams. Turned out staff were bursting a balloon arch in the party room popping balloons 1 by 1 at midnight!! Unbelievable Next morning we needed a shower no hot water. Called reception from mobile phone, to be told no maintenance people in until next day. Asked if we could use a different shower. Was told “I’m not allowing you into another room just to shower!” 24 hrs, no way of washing Breakfast. Hot drink machine not working. Very young boy in charge of checking into dining room. Asked if we wanted tea, said yes but then bought it to us with 2 sugars and milk already in mug, coffee machine broken

It was good. Not too busy. Breakfast good choice. Good service

hotel a bit dated - door key failed every day - no lighting in car park made parking and walking to car difficult - you can tell it was once very nive, but needs some renovations and TLC