Regency Park Hotel

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The staff in the restaurant were excellent

Very welcoming staff. Lovely room. Excellent dinner and breakfast.

The staff are very nice. Room was clean comfortable and spacious. Room serviced well but no complementary biscuits which was unusual. It was a warm room and had good hot water pressure basic channel selection on the TV. Breakfast had a nice selection and I really liked that they cooked eggs fresh when asked for. We ate in the dining room on two evenings and enjoyed both our meals.

Very accessible to the race course - clean and spacious room

Good pool steam sauna nice quiet location lovely staff

Clean and big room, very nice and warm, exelent staff. Definetly will stay again.

Welcoming staff, nice rooms, comfy beds, clean

Really nice hotel, staff are helpful and friendly. The breakfast buffet was nice. There was parking available. The only issue was that the bathroom was not as shown in picture, maybe needs renovation. Everything else was great.

Terrible WiFi impossible to maintain a connection on my devices Holes in towels Bedroom itself good No possibilitiy to check in even though hotel empty and it was 2.15 Leisure club good

The spa centre was excellent. We enjoyed a few hours by the beautifull heated pool and jacuzzi. The room were spacious and nicely decorated with nice balcony and views. The breakfast was impeccable. Highly recommended!!

Very comfy mattress

Nice hotel, relax stay

Nice room friendly staff in resuraunt.

No one on reception place was empty has to shout to see if anyone there Lady came to reception and gave us our key. Lift was out of order had to walk up 4 flights of stairs I have mobility issues. Room very dated but very spacious. No biscuits very limited toiletries went to ask for more milk and towels had to shout again for staff asked for milk and extra towel as only one in bathroom and lady very pleasant. Food expensive so went to local pub no room service as far as I could see in book in bedroom. Got woke up at 6.30 am by fire alarm had to vacate building to be told at the bottom of stairs everything is fine. Went to breakfast at 8 to be told no buffet breakfast will be served as they only had a handful of guests which surprised me as it was Octoberfest at Newbury races that day. Breakfast was ok was just disappointed with the whole stay really. The staff are friendly but for a 4 star hotel you would expect to be dressed in smart clothes . We stayed in Bicester Golf and Spa hotel day before that was pushing a 4 star but was very nice. I would say the Regency was more a travelodge standard maybe and was very expensive the Bicester Hotel was about £30 cheaper and we had a large ground floor room and Spa really nice. The view from the room was very limited. I’m not sure why they put every resident on the 2nd floor with no lift when the whole hotel was empty.

Yes

Smelly / cold room initially. Had to argue to get moved to a room that didn't have the smell of sewage coming from the bathroom. Also the room didn't have working heating (a heater could be borrowed form reception). This is supposed to be a 4* hotel. When we asked to be move we were initially told we would have to pay for an upgrade. Eventually the duty manager agreed to move us. The new room was much better. The hotel has signs that it was once very nice but evening in our "executive" room the wall paper was hanging off the walls. The new room was much higher quality and had working heating and didn't smell which was nice. The food while very expensive was nice. The buffet breakfast was nice and included in the price. All in all a hotel past its prime that could be great again but not good enough right now.

Really disappointed that after travelling for 2 hours and telling our 2 year old she would be able to go swimming when we got there, we were informed children’s swimming stopped at 6:30 (the time we arrived) this isn’t clear on hotels.com and it’s not mentioned on any subsequent emails. The children’s swimming then doesn’t start until 09:30 which was the time we planned to leave. We then decided to change our trip around so she could have a little swim in the morning before we set off for Cornwall, only to find out the pool was out of service for the foreseeable. I chose this hotel only for the swimming pool. Could have stayed somewhere MUCH cheaper for the service we received.

I booked this place due to reviews and price. But it was full of bugs! I counted 36 moths 27 spiders and a handful of others I didn’t know what they were… that was the hallways… the lift also didn’t work… in my room it had a broken bath. And the cups and teaspoons were still filthy with sugar and tea marks in the cups, that’s the day after they have cleaned the room and supposedly changed them! Also plates and pots, cutlery etc were left outside rooms from Friday evening and still on floor or radiators in hallways on the Sunday!

We stayed for one night after a day at Longleat. The check in was smooth and they kindly put us on the ground floor as we have a baby and a lot to carry in. The reception staff were very pleasant and helpful. The room was very clean and decorated nicely. Plenty of room for the 3 of us! We had a nice patio where we could see our car easily. Dinner in the restaurant was great, and they were also very helpful accommodating our baby with food and water for him. At night, it was rather noisy though with people banging doors all through the night and also what sounded like a rave in the car park. The mattresses and pillows are a bit hard as well but i do have a bad back so these might suit other people. Overall, we had a lovely time at the hotel.