The George

The staff argued with me as to why they hadnt cleaned my room . I explained twice that i went down to breakfast and put DND sign as i knew i wanted to go back to sleep. I left as 12.30 ish changed the sign o say please clean . I returned later that night to a dirty room dirty cups unmade bed . I went to complain and the lady gave me fresh towels and mugs . The following day I asked if i could checkout a little later and she said only-if you pay £25 . I said what do i receive for the upset yesterday and the lady said you turned the sign round its your fault . Really rude as that was untrue your staff had maybe seen it earlier but had not double checked it had been changed to clean room I thought the staff were sweet but young and in experience at breakfast the guy shouted literally no you havent paid for that when i asked if i could have eggs and bacon which made me feel embarrassed in front of other guests . I should also have been informed that the room was at the top and many flights of stairs . I would not recommend this hotel at all . The cushions on my bed were covered in felt tip and old . The bed was very comfy and the pillows.

Great location. Spotless. Lots of charm with high quality furnishings. Helpful, friendly service.

Clean room & great staff

Luke warm shower, swimming pool is 15 mins away not in a near by building, breakfast is poor, nowhere to put clothes - no shelves or drawers just a few hangers

Cosy room, lovely comfortable bed and great shower.

My room (number 16) was located by the outside generators which were quite noisy and took some time getting used to so didn’t get much sleep.

Very friendly and helpful staff.the only reason I didn’t give 5 stars was the heat in the room,every time I turned it down it went back up.

Clean room, good continental breakfast selection, friendly staff and convenient 24hr room service for drinks and snacks

Staff were great.

The hotel is in a beautiful listed building. It’s is tastefully decorated and designed. Bed amazingly comfortable and staff are excellent

Excellent location, clean and well proportioned rooms all at a good price. A little tatty in corridors and on stairs. Shame no lift. All in all a good place to stay in Cheltenham and we will use The George again.

A very high spec

Allowed to Park in front of the Hotel well before our check-in time and received a friendly welcome. The room was big, well appointed, cosy with a large comfortable bed and excellent bathroom

Very warm welcome at check in. Good value for money.

Loved the breakfast

Nice spacious room with nice breakfast

Room clean and spacious,staff excellent.

Lovely building and rooms, so had a very comfortable stay. Short walk into town so a good location. Staff were very friendly and helpful. Only downside is steep stairs to carry bags and no bar. Lounge was just the breakfast room. So more of a B&B than a hotel but very nice but would have been better to have a bar and some food.

breakfast n/a as didn't stay for that, parking was OK, but didn't feel very safe. Room incredibly disappointing, shower needed a good clean, room overall was in an OK condition but lots of areas that could have been better, a tear in the carpet was dangerous, a strange noise from the bathroom all night plus shouting, doors slamming and lots of noise all night. Noise from the road was also an issue, but appreciate there's a limit on what can be done due to no secondary glazing/listed frontage.

Terrible stay all round. 1/ Rooms are not soundproofed at all - constant banging, screaming and crying from a child in a room above us that stopped at 1030pm, started at 430am and then continued thru to 630am and beyond. 2/ Room advertised as superior king however its two single beds pushed together without a mattress protector to cover both. Wouldn’t have booked if I’d have known this. 3/ There’s a two inch gap under the door which meant that we could hear everything and everyone in the hallway and reception as well as giving us the over powering smell of breakfast at 6am which permeated through everything. 4/ Road noise was pretty bad throughout. 5/ Air conditioning needs a service as it sounded like a loose or squeaky wheel or bearing which lasted the duration of our stay. All round this stay proved you just need to stick to chains (Marriot/Hilton etc) as the amount paid and the service offered were just not up to par with the brand name competition.