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The Willows

Name: The Willows
Address: 27 Lower Rock Gardens, Brighton and Hove, England, BN2 1PG, 27 Lower Rock Gardens, BN2 1PG, England
Rating: 5.4

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5.4

/10

Fair

73 reviews

In the Area

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27 Lower Rock Gardens, Brighton and Hove, England, BN2 1PG

Main Facilities

Luggage storage

24-hour Receptionist

Staying at The Willows is a good choice when you are visiting Brighton and Hove. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around The Willows

27 Lower Rock Gardens, Brighton and Hove, England, BN2 1PG

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Discover More About The Willows

General
Near Brighton Beach

Location
With a stay at The Willows in Brighton (Seafront), you'll be a short 3-minute walk from Brighton Beach and within 2 minutes by car from Brighton Centre. This hotel is 8.1 mi (13 km) from South Downs National Park and 0.3 mi (0.4 km) from SEA LIFE Brighton.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Brighton Beach - 0.2 km / 0.1 mi
SEA LIFE Brighton - 0.4 km / 0.3 mi
Brighton Pier - 0.5 km / 0.3 mi
Queens Park - 0.5 km / 0.3 mi
Brighton Royal Pavilion - 0.8 km / 0.5 mi
Chapel Royal - 0.9 km / 0.5 mi
Victoria Gardens - 0.9 km / 0.6 mi
Brighton Fishing Museum - 0.9 km / 0.6 mi
Corn Exchange - 1 km / 0.6 mi
Brighton Theatre Royal - 1 km / 0.6 mi
Brighton Dome - 1 km / 0.6 mi
Brighton Museum and Art Gallery - 1 km / 0.6 mi
Pavilion Theatre - 1 km / 0.6 mi
Brighton Lanes - 1 km / 0.7 mi
North Laine - 1 km / 0.7 mi

The nearest airports are:
Gatwick Airport (LGW) - 49.9 km / 31 mi
Heathrow Airport (LHR) - 107.3 km / 66.7 mi
London City Airport (LCY) - 123.1 km / 76.5 mi
London (SEN-Southend) - 137.7 km / 85.5 mi
Luton Airport (LTN) - 156 km / 96.9 mi

Business Facilities
Featured amenities include a 24-hour front desk and luggage storage.

Rooms
Stay in one of 14 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include electric kettles, and housekeeping is provided daily.

All facilities in The Willows

Exterior

Bedroom

Others

In-room Bathroom

Nearby View and Attractions

Connectivity

Free WiFi

Public Facilities

Smoke-free area

Hotel Services

Luggage storage
24-hour Receptionist

Accommodation Policy & General Information in The Willows

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector

, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed

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General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 11:00
Available rooms at The Willows	14
Another facilities in The Willows	Free WiFi, Smoke-free area, Luggage storage, 24-hour Receptionist

Frequently asked question in The Willows

What is normal check-in & check-out time at The Willows?

The standard check-in time at The Willows is starting from From 14:00 while the latest check-out time is at Before 11:00

What is the star rating of The Willows?

The Willows is a 3.0-star hotel.

How many rooms are available at The Willows?

The Willows has 14 rooms in total.

Does The Willows provide parking?

Yes, The Willows provides parking. Please confirm details directly with the hotel.

More Reviews from Other Guests in The Willows

Overall Ratings & Reviews The Willows

Other sources (73)

5.4

Fair

From 73 reviews

Cleanliness

5.6

Room Comfort

5.4

Service and Facilites

6.0

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Traveler Reviews The Willows

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Top reviews

Alfie

6.0

/10

Reviewed 28 week(s) ago

Hotels.com verified review

The only downfall was I couldn't get any reception on my phone

Debbie

8.0

/10

Reviewed 28 week(s) ago

Hotels.com verified review

Great location 5 min walk from the pier. Place was nice a quiet. Room was ok size. Building is old but could do with a good clean and lick of pain. Cobwebs in windows, curtains didn’t meet. Overall not bad. Bed was comfy slept like a log.

Georgia

2.0

/10

Reviewed 51 week(s) ago

Expedia Group verified review

We didnt even get to our room as at reception we were requested to leave our bank card as a "deposit", because of this, I will be expecting a full refund. The place was disgusting and photos on your website are misleading.

Colin

with Partner

4.0

/10

Reviewed 61 week(s) ago

Hotels.com verified review

The bed was clean although the undersized sheet did little to hide the stain on the mattress. The bed was homemade with 4x2,s and MDF so pretty uncomfortable and every time you moved in creaked like a pirate ship. The sea view was obscured by the dirty windows and there was dust on most surfaces , including the light shade hanging directly over the bed, although not on my bedside table as there was not one. There was tea & coffee but the metal kettle did transfer the heat to the outside. All the pictures managed to be wonky including the one with a side of the frame missing. The room had be recently decorated which we knew by the paint splashes on most things and the masking tape around the wall light. The lack of ventilation, apart from the window with a broken sash cord, meant the tiny bathroom smelt damp. The shower was small enough that you had to get out if you dropped something because you could not bend down in there. The tap was two inches from the small sink bottom so getting your hands under was difficult and the kettle had to be filled with a cup. We did manage to check in early for an additional £15 although they only needed a few minutes to ‘get it ready’. Do not recommend.

Samuel

with Partner

4.0

/10

Reviewed 68 week(s) ago

Hotels.com verified review

We stayed for one night during the beach festival. The location is unbeatable, right by the beach, but the property itself is very outdated and doesn’t feel like a proper hotel. Check-in was quick and efficient, but the room was tiny and had a terrible smell, likely from an overpowering plug-in scent, which I had to unplug. Keeping the window open helped clear it out a bit. There were no bathroom amenities provided, which added to the overall disappointment. It’s a shame because the location is great and the place has real potential, but it seriously needs an update. Please do not use any scent in the room.

Laura

with Partner

4.0

/10

Reviewed 71 week(s) ago

Hotels.com verified review

Bed hard, very badly decorated, shower took 20 mins to get warm then went freezing while in it, no hot water in the sink, you get what you pay for.

Simon

8.0

/10

Reviewed 72 week(s) ago

Hotels.com verified review

Just wanted somewhere not expensive, comfortable & clean. Delivered - Thank you

Lars-Ake

Friends and family with Friends

8.0

/10

Reviewed 76 week(s) ago

Hotels.com verified review

A very good location for staying in Brighton for a short visit. Has got everything that you need for a night or two. Longer stay with more time spent in the room than the sleeping and getting ready time would be an individual decision of whiat requirements are of importance or not for your own convenience.

Verified traveler

Friends and family with Friends

4.0

/10

Reviewed 78 week(s) ago

Hotels.com verified review

The room was decorated nice but was very dirty. There were marks all on the toilet and shower floor that looked easily wipeable with a cloth. The hot water tap didn’t work. There was dust all over the room - on the lampshade and under bed was incredibly thick dust.

Charley

with Partner

4.0

/10

Reviewed 80 week(s) ago

Hotels.com verified review

We stayed at this hotel for 1 night, as we came down for a festival. On arrival there was confusion over our names (two people with the same name) which lead to a mix up in rooms and a car parking space. This was frustrating given that I had just paid to park, then ended up being refunded and spent ages finding somewhere else to park, however we understood how that could have happen. We moved to our allocted room, as per our booking and my partner noticed the window did not have a lock. We did not feel safe staying in a room without a window lock, especially as the property currently has scaffolding up. We were moved to a other room (this now being the third room), the situation with the window being the same. We explained that whilst we appreciated it was difficult to open it from the outside, it was absolutely doable. Not only were our belongings unsafe whilst we were out, but we felt unsafe at night. Why bother having a door lock if you don't do the same on the windows? We returned to our original room. So after all these issues and 4 room changes, this delayed us on getting ready and meant what was supposed to be a really fun exciting night, became so unnecessary and avoidably stressful. The bed was okay, but squeaks every time you remotely moves and the decoration in the hotel is okay if you aren't looking hard enough. I guess you pay for what you get. The hotel is obviously getting a face lift externally, but it still has alot to be desired.

Verified traveler

with Partner

2.0

/10

Reviewed 91 week(s) ago

Hotels.com verified review

Not a great stay, was very dirty, carpet had so many stains the seating part by the window which could have been lovely to look out to the sea was ripped and really filthy, as for the shower, we didn't have one, a slow trickle of water but the main reason didn't have a shower was because it was so dirty didn't look like it had been cleaned for months.

Jack

Leisure with Partner

4.0

/10

Reviewed 103 week(s) ago

Expedia Group verified review

The building tried. Hard to hide flaws with quirky paint scheme. First glance is very nice but facilities are awful. Our shower didn’t work and had to was using the sink. Bed was rock solid on a flimsy frame. Walls are not sound proof and anyone moving even a floor below would resonate in our room. Bloke snoring downstairs was soothing tho. Couple having sex in our ears was not so. Staff was incredibly friendly and never felt unsafe.

joanne

with Partner

10.0

/10

Reviewed 120 week(s) ago

Hotels.com verified review

The room was clean and the bed was comfy.sea view

Verified traveler

with Partner

4.0

/10

Reviewed 120 week(s) ago

Hotels.com verified review

Bad points: Arrived at the hotel to find that my booking was not on the list despite booking back in January. The staff member then asked us to wait outside as there was no indoor seating area meaning we had to wait with our luggage. After approx 15 minutes the staff member advised us he ‘found a room’ for us and gave us the key. The hotel is small and very compact, spread over 3 floors. The room I specifically stayed in felt very small and there was not much standing height. The bathroom was tiny and there was a small sink in the corner that was too small to do anything with. The room appears to need a revamp as there is dried marks on the wall that looks like old condensation. The room I stayed in looked nothing like the pictures. There was also a brown smear near the bed frame that I washed off myself, I refrained from flagging this to the staff as I knew there would be no other room to transfer to as the hotel was at capacity. The bed was very firm and uncomfortable and the room was overal very stuffy Good points: very close to city centre and beach front

Evan

Friends and family with Friends

4.0

/10

Reviewed 128 week(s) ago

Hotels.com verified review

No ventilation, poor quality seal on window. Mouldy sewage smell, no privacy filter or blind on roof light which can see into other rooms.

Danielle

with Partner

2.0

/10

Reviewed 136 week(s) ago

Hotels.com verified review

I booked a double room they tried to give me a single covered in flies when there was clearly two of us. Room was then changed to what I originally booked but then room was again filled with flies everywhere. Found a secret camera in one of the ceiling lights. The bathroom had to air vents. The window was full of mould. The rooms surrounding us were very loud during the night due to the thin walls. As the hotel is on a slope, our room was slanted with the head of the bed descending. Just a terrible dirty experience. Never again!!!!

Adam

2.0

/10

Reviewed 140 week(s) ago

Hotels.com verified review

Avoid avoid and avoid this place, turn up couple minutes before checking in, and the door was locked, pressed the bell many times and no response, even phoned the three numbers they have pinned in a clear plastic wallet which was trenched and ripped and still no response, stayed around for 30mins and no one came, blue wall outside the front door was falling and very unsafe. Contacted Hotels.com answered their scripted question and they tried to contact them and they didn't have a response. Had an email today (6.3.24) from hotels.com saying I can't have refund as the property (who answered this morning 6.3.24) said they wouldn't give a refund as it was a nonrefundable room (again I will say no one was at the property nor answered the bell or the phone, and also didn't answer when hotels com phoned on the day I was supposed to stay... Please tell me how that is fair.... Please avoid this place and read all the review

Helen

Leisure

2.0

/10

Reviewed 144 week(s) ago

Expedia Group verified review

Booked for my Daughter for 3 nights a non refundable room , she managed 1 night and checked out and found a friend to stay with for the remaining 2 nights , the bed sheets were stained the room smelt damp and had mould in it , unfortunately as an asthma sufferer this exacerbated her symptoms and she made the decision to leave . I did message the property on the day my daughter left and still have had no response ! Don’t stay here

ANDREW

Leisure

8.0

/10

Reviewed 153 week(s) ago

Expedia Group verified review

The room was small, but comfortable, I only stayed a night there, the place is nicely decorated, bathroom facilities are a little small, taps in the sink did not work which need looking at urgently, overall though I was happy for what I paid.

Gerry

Business

8.0

/10

Reviewed 158 week(s) ago

Hotels.com verified review

The trip was great and the accomodation was brilliant, the management allowed me to check in early for a small fee which was fantastic. the room was well presented and it was very quiet considering the hotels location and the room i was given was next to their reception area.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.