Scandic Kaisaniemi

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Excellent staff and service, room was clean and comfortable for what we needed. Location was great walking distance to trains, buses and stores.

Stay for 4 nights. Easy access to central railway station and popular tourist sites around city.

Large room with large bed

Room came with air con. Which I couldn’t turn off. Set fan to 0 but still made a noise. And for a light sleeper was not good. Shelving next to toilet which was a potential hazard. New silicone required around shower area. No plug for basin. Breakfast was good. Plenty of choice.

Great location.

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A nice quiet hotel in a great location with a yummy breakfast buffet.

Very good location, easy to walk to the most tourist attractions. Front desk people very friendly and helpful! Hot water offered at the lobby was an extra treat !

The first room we were in had non functioning lamps and a non functioning TV. The room ( like all others in the hotel) had no telephone so solving this problem required trips to reception. The receptionist had to come me to the room to inspect the problem as, at 4 or 5 in the afternoon, there was apparently no other staff member in whole hotel. We were offered a room change and accepted it. I asked about cancelling the next two nights based on this experience and whether we would get a refund for them ( we had paid for the room in advance). The receptionist could not answer this question but told me a manger would call me later. He did so but he couldn't answer the refund question either. I asked as told another manager would call me the next day but I received no call. I just felt worn down and pessimistic that any action would occur. This room was approximately AUD 500 per night. We were given a EUR 10 voucher The hotel's unstated policy is clear: 1. get the customers money and keep it while elevating the problem till the customer is worn out. 2. Maximise profit by having a receptionist run the the hotel after about 4pm

Although some areas of this property could do with an update and/or thorough deep cleaning, we thoroughly enjoyed our stay. Some of the common areas and hallways weren’t the cleanest. Floors in our room required recleaning/cleaning upon our arrival but everything was smooth sailing after that. Bed and linens were clean and comfortable. Room temperature was comfortable. Breakfast and helpful staff couldn’t have been better. Location was very walkable with public transportation stops right out front. Central train station just a short walk away. I recommend reserving one of the rooms with a sauna. We thoroughly enjoyed it.

Great location 5 mins walk from central train station Great breakfast … lots of choice Comfortable rooms

Pleasant stay

Great location close to everything. Friendly staff and great breakfast.

This place is close to everything

The hotel was clean, staff polite. It was in a great location!

Really good, central location. Close to railway station and metro. Old and tired hotel in need of arefurbishment/update. Breakfast was good. Quiet hotel.

hotel requires a renovation, as it is still living in 70's era. Service is good area is good and walkable from the train station

Location is great , close to the Helsinki rail road station, but the rooms are a bit tired and run down.

The hotel was very convenient. The room was comfortable. The staff was very helpful. If you arrive by train it is very close. The ferry is a very short Unar ride.