Hôtel Mercure Reims Parc des Expositions

Waterproof mattress cover sweaty, poly-cotton sheets don't help, so beds not as comfortable as they should be.

breakfast poor

The

We booked an ‘arty’ room, really comfy bed and nice & quiet. Secure overnight parking, ideal stop off point from France to UK. A little out of town but if it’s just a rest stop you need then it’s ideal. Really nice bar area, super dog friendly & nice food served in the restaurant (opens at 7pm and food isn’t available before that, although the lady behind the bar kindly heated us up a pizza as we were ravenous!) The service in the restaurant was slow, an hour’s wait between starters & mains, not ideal and it wasn’t just us. All staff really nice though. We’d definitely stay again.

My 1 night stay was uncomfortable because the aircon could not keep the room cool. I had a top floor end of corridor room with windows facing the sun. It's difficult to get past that. I wish I had raised it with the staff as they may have been able to move us? I had my daughter with me and we had a lot of stuff and we were breaking a long journey for the night and we were tired so the idea of moving rooms seemed too much. The staff were brilliant and the food was excellent. We chose it because it had a pool - it was disappointingly cold - but we still had a swim. I would not stay again.

Staff was wonderful

Roomwas comfortable and reasonably spacious. Staff were very helpful as food of a good standarx

We had a great stay en-route to Switzerland. The hotel was comfortable and there was lovely food in the restaurant.

Had a lovely evening. Very relaxing after long drive from Alps on our way back to Eurotunnel

Room was spacious, friendly and accommodation staff, good restaurant menu with vegan options for me. Dog friendly. All in all a very enjoyable stay.

Nice quiet room, but it was a little too warm for good sleeping. The breakfast was outstanding, and all of the staff personnel were friendly and eager to help. I would absolutely stay there again if I was in the are.

Very disappointing.., we have stayed at Mercure in central London, 4 star, & also in Belgium, 4 star. Both were fantastic so booked this “4 star” without much hesitation. The hotel is at best 3 star. It is in serious need of upgrading especially the rooms & bathrooms. The drinks were overpriced & poorly mixed (I’ve never had aperol spritz with so little aperol & Prosecco, it was like drinking Perrier with a hint of orange). Food was mediocre. Room advertised as having free bottled water but none in rooms, fridges empty, & no offer of water by staff at check in, advertised with coffee maker & every photo of all room types shows a Nespresso machine, but none in room, just a kettle! Both other Necure hotels we went to advertised water & Nespresso & had them in rooms. 1st room we were given, lights on bedside didn’t work, & toilet seat & lid would not stay up. Changed room, with no apologies, & next room, lights were working & toilet lid stayed up but not seat!! Couldn’t face changing again! Given 2 room cards but only 1 worked…, took other back to reception..,. No apology & she didn’t ask if room ok this time even though she was same lady who changed our room only 10 mins previously. Air conditioning advertised in rooms did not work….set it at 15degs & still nothing!!! Would not stay again unfortunately & couldn’t recommend.

Excellent value for money - highly rexommended

This is a fun and artsy hotel. The staff is very friendly and the accommodations are very good.

Design

Staff very helpful would stay again

Really shabby rooms, cracked tiles, dirty chairs and carpets.

Great stop off on the way to the Alpes. Helpful staff and dog friendly, great breakfast !

We stayed on our way to England. Such a find. Loved the concept and everything. Well done. Food was good but breakfast was great.

Further out of town than expected & no tea / coffee in the room despite the kettle & mugs !!