The hotel is poorly maintained, which is regrettable, especially considering the rainy season and the abundance of millipedes (luwing). Instead of anticipating this, it seems like it's being ignored. The family room is extremely poorly maintained, with a torn sofa and dirty floors. The millipedes even entered the room, even though it's on the second floor, due to the sheer number of them. Worse still, there are people with a phobia of small crawling creatures like caterpillars and luwing. Instead of apologizing for the inconvenience, the hotel and the owner simply said, "Why are you screaming and disturbing others?" "Please," that's the spontaneous response of someone with a phobia. We don't expect a hotel at this price to be so filthy, it's inferior to hotels costing around 500,000 rupiah.
Honestly, I'm very disappointed with the service I received regarding my complaint. That's how disappointed I am.
The hotel has offered no apology or initiative to find a solution. In the end, I was the one who thought about what to do because the mosquitoes had also entered the room I'd booked. At that time, it was impossible to change hotels due to the traffic jam and the cars being stationary.
Finally, I asked to move rooms and got a cleaner one, even though I couldn't add another bed. It was okay, even though the mosquitoes were still in one or two rooms. I quietly grabbed them so my phobia wouldn't be noticed.
The next day, we moved to a nearby area (2 km from this hotel). It was safe, no insects whatsoever.
So, to the owner who offered no apology or good intentions whatsoever, instead saying, "It's like this everywhere; just look there, there'll be lots of them. Let them move hotels instead of screaming here." I'm sorry, but this is the only hotel like this. I asked my other friends, and none of them have had a bad experience like this.
So, for those who want to stay here if you're afraid of mosquitoes, it's better not to, because there are thousands of them and the hotel staff will think they're weird. And if you want to stay overnight, choose another room near the pool because it is cleaner, not the family room.