How many rooms are available at BeSS Mansion Hotel Surabaya?

BeSS Mansion Hotel Surabaya has 197 rooms in total.

Does BeSS Mansion Hotel Surabaya provide parking?

Yes, BeSS Mansion Hotel Surabaya provides parking. Please confirm details directly with the hotel.

Does BeSS Mansion Hotel Surabaya have a swimming pool?

Yes, a swimming pool is available at BeSS Mansion Hotel Surabaya.

What do past guests say about BeSS Mansion Hotel Surabaya?

BeSS Mansion Hotel Surabaya is well-known for its Cleanliness, Room Comfort, Location, as reviewed by verified Traveloka guests.

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BeSS Mansion Hotel Surabaya

Name: BeSS Mansion Hotel Surabaya
Address: Jl. Raya Jemursari No.15A, Kec. Wonocolo, Wonocolo, Surabaya, Jawa Timur, Indonesia, 60237, Jl. Raya Jemursari No.15A, Kec. Wonocolo, Jawa Timur, 60237, Indonesia
Rating: 8.9

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8.9

/10

Very Good

2,956 reviews

What Guests Say About Their Stay

Staff Friendliness (290)

Bedroom (266)

Room Space (257)

Ambiance (254)

a***a

9.7

/ 10

⭐⭐⭐⭐⭐ I had a pleasant stay at this hotel! The rooms were clean, comfortable, and well-equipped. The service was friendly and the staff were responsive. The location is also strategic, making it easy to find food or go to other places. The atmosphere is peaceful and suitable for a staycation or just a place to stay while traveling. Overall, I was quite satisfied with my stay here and it's definitely worth trying again! ✨

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I***i

9.7

/ 10

The most recommended hotel if you go to Surabaya, always want to come back here.

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N***r

10.0

/ 10

The check-in/out process was fast and easy. I once had a room door that wouldn't open because it was stuck from the inside. I reported it to the staff, who responded quickly and were very helpful. Staff in all areas were friendly, and the room was clean, cool, and tidy. Everything was as requested. I chose the upstairs room, which was quiet. Definitely worth a visit if you're looking for a staycation or a break from a business trip.

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R***i

10.0

/ 10

It was a really comfortable stay at Bess Mansion. The rooms are spacious and clean, with a great pool view, and the location is strategic. My next time I visit Surabaya, I'll definitely choose this hotel again.

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M***d

9.1

/ 10

A 4-star hotel with affordable prices. The food and drink options are plentiful and delicious, unlike other 4-star hotels I've tried. The AC isn't central, but it's as cool as central AC. The outdoor pool and the top floor are really cool. Absolutely the best!

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In the Area

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Jl. Raya Jemursari No.15A, Kec. Wonocolo, Wonocolo, Surabaya, Jawa Timur, Indonesia, 60237

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

WiFi

Highlights at This Property

Family-friendly Infinity Pool

Located near Airport

Excellent City View

Staying at BeSS Mansion Hotel Surabaya is a good choice when you are visiting Wonocolo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in BeSS Mansion Hotel Surabaya

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What's around BeSS Mansion Hotel Surabaya

Jl. Raya Jemursari No.15A, Kec. Wonocolo, Wonocolo, Surabaya, Jawa Timur, Indonesia, 60237

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Discover Your Perfect Stay at BeSS Mansion Hotel Surabaya

Welcome to BeSS Mansion Hotel Surabaya, your premier destination for an unforgettable experience in Jawa Timur, Indonesia. We pride ourselves on offering a blend of comfort, convenience, and exceptional service, ensuring every guest feels at home from the moment they arrive. Whether you're visiting for business or leisure, BeSS Mansion Hotel Surabaya is designed to cater to your every need, providing a tranquil retreat amidst the vibrant energy of Surabaya. Room rates at BeSS Mansion Hotel Surabaya start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

BeSS Mansion Hotel Surabaya Location

BeSS Mansion Hotel Surabaya is conveniently situated in the bustling heart of Surabaya, specifically in the Jl. Raya Jemursari No.15A, Kec. Wonocolo, Wonocolo, Surabaya, Jawa Timur, Indonesia, 60237 area. This prime location places you just a short distance from the city center, offering easy access to major business districts, shopping centers, and cultural landmarks. For travelers arriving by road, the hotel is easily accessible from the nearest major highway, ensuring a smooth journey. The atmosphere surrounding BeSS Mansion Hotel Surabaya is one of vibrant urban life, yet the hotel itself provides a serene escape. You'll find yourself within proximity to popular local eateries and entertainment hubs, allowing you to immerse yourself in the local culture and experience the best of Surabaya. For those looking to explore further, iconic sites like the House of Sampoerna and the Tugu Pahlawan are within a convenient reach, making BeSS Mansion Hotel Surabaya an ideal base for your adventures.

BeSS Mansion Hotel Surabaya Facilities & Services

Facilities for guests at BeSS Mansion Hotel Surabaya are designed to enhance your stay and provide ultimate comfort and convenience. We offer a comprehensive range of amenities to cater to both leisure and business travelers.

A refreshing swimming pool, perfect for a relaxing dip or a leisurely afternoon swim. Operating hours are from 7:00 AM to 7:00 PM.
A well-equipped fitness center to help you maintain your workout routine. Open daily from 6:00 AM to 9:00 PM.
Complimentary Wi-Fi access throughout the hotel, ensuring you stay connected.
On-site dining options offering a variety of culinary delights.
24-hour front desk service to assist you with any requests.
Business center facilities for your professional needs.
Ample free parking space for guests traveling by car.
Concierge services to help you plan your local excursions.
Room service available during specified hours for your convenience.

BeSS Mansion Hotel Surabaya Room Types

Discover a range of thoughtfully appointed accommodations designed to suit every traveler's needs. The room types of BeSS Mansion Hotel Surabaya offer a variety of options, ensuring a comfortable and personalized stay.

Deluxe Room:
Available in smoking and non-smoking options, these rooms offer a comfortable space with city views. Some Deluxe rooms feature a bathtub for added relaxation.
Executive Room:
Slightly larger than the Deluxe, these rooms provide enhanced amenities and a choice of city or garden views. Non-smoking options are standard.
Suite:
For those seeking extra space and luxury, our Suites offer separate living areas and premium furnishings. Enjoy panoramic city views from your suite. Bathtubs are a standard feature in all suites.
Family Room:
Ideal for families or groups, these spacious rooms are designed to accommodate multiple guests comfortably. They often feature a combination of bed types and may include a bathtub.

All rooms are equipped with modern amenities to ensure a pleasant stay. Please inquire at the front desk for specific room features and availability.

BeSS Mansion Hotel Surabaya Dining & Restaurants

Savor a delightful culinary journey at BeSS Mansion Hotel Surabaya. Our on-site dining establishments offer a diverse menu to satisfy every palate.

The Mansion Restaurant:
Our main dining venue, serving a delectable breakfast buffet from 6:00 AM to 10:00 AM. For lunch and dinner, enjoy a selection of Indonesian and international dishes. Estimated price per person for lunch/dinner is around PHP 500. The restaurant is open from 6:00 AM to 10:00 PM.
The Lounge Bar:
A cozy spot to unwind with a refreshing drink or enjoy light snacks. Open from 11:00 AM to 11:00 PM.

We are committed to using fresh, high-quality ingredients to create memorable dining experiences for our guests.

BeSS Mansion Hotel Surabaya Nearby Attractions and Activities

Explore the vibrant city of Surabaya and its surrounding attractions, all easily accessible from BeSS Mansion Hotel Surabaya.

House of Sampoerna:
A historic tobacco museum and factory, offering a glimpse into Indonesia's rich cultural heritage.
Tugu Pahlawan (Heroes Monument):
A prominent landmark commemorating the heroes of the Indonesian National Revolution.
Surabaya Submarine Monument (Monkasel):
Explore a real Indonesian Navy submarine, a unique and educational experience.
Ampel Mosque and Bazaar:
A significant religious site and a vibrant marketplace offering local goods and delicacies.
Galaxy Mall:
One of Surabaya's premier shopping destinations, offering a wide array of retail, dining, and entertainment options.

If you are looking for other activities around BeSS Mansion Hotel Surabaya, check out the best deals on Traveloka: Recommended activities in Surabaya!

How to Get to BeSS Mansion Hotel Surabaya from the Airport

Getting to BeSS Mansion Hotel Surabaya from Juanda International Airport (SUB) is straightforward, with several convenient options available. The airport transfer service of BeSS Mansion Hotel Surabaya can be arranged for a seamless arrival.

Hotel Private Airport Transfer:
For the utmost convenience, you can pre-book a private car directly through the hotel. This service offers a comfortable and direct transfer to your doorstep. The estimated cost is around PHP 800 - PHP 1200, depending on the vehicle type.
Taxi:
Metered taxis are readily available at the airport's designated taxi stands. This is a reliable option for reaching the hotel. The journey typically takes 30-60 minutes, with fares ranging from PHP 300 - PHP 500.
Ride-hailing Service:
You can also use a ride-hailing service booked via your smartphone. This offers a convenient and often cost-effective way to reach BeSS Mansion Hotel Surabaya. Expect similar travel times and costs to metered taxis.
Airport Premium Bus:
While less direct, airport buses may offer routes that connect to areas near the hotel, requiring a short taxi or ride-hailing service for the final leg. Check local schedules for availability.

For a stress-free journey, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at BeSS Mansion Hotel Surabaya

BeSS Mansion Hotel Surabaya offers an exceptional experience for every traveler. Here are the top reasons to choose us for your next stay:

Prime location in Surabaya, providing easy access to attractions and business districts.
Comfortable and well-appointed rooms with a variety of options to suit your needs.
Excellent on-site dining and leisure facilities, including a swimming pool and fitness center.
Friendly and professional staff dedicated to ensuring your comfort and satisfaction.
Convenient transportation links and services, making your travel hassle-free.

Discover the best Room availability at BeSS Mansion Hotel Surabaya and plan your perfect getaway. Booking BeSS Mansion Hotel Surabaya is simple and convenient through Traveloka. Book budget hotels in Jawa Timur and experience the warm hospitality and excellent service that BeSS Mansion Hotel Surabaya is known for. Easily book domestic and international flights at low prices to complement your travel plans.

All facilities in BeSS Mansion Hotel Surabaya

Bar, Cafe and Lounge

Swimming Pool

Fitness Center

Functional Hall

Common Space

Food and Drinks

Restaurant with AC
A la carte breakfast
A la carte dinner
A la carte lunch
Breakfast
Breakfast and dinner
Breakfast and lunch
Buffet lunch
Cafe
Dining area
Gala dinner
Poolside bar
Set menu dinner
Set menu lunch
Snacks

Hotel Services

Bellhop
Concierge
Doorman
Express check-out
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Multilingual staff
Newspaper in lobby
Newspaper
Porter
Tours
Wedding service

Public Facilities

Parking
Coffee/tea in lobby
Coffee shop
24-hour room service
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

In-room Facilities

Bathrobe
Cable TV
Desk
Hairdryer
In-room safe
Refrigerator
Shower
TV

General

AC
Banquet
Heater
Non-smoking room
Swimming pool
Smoking area
Smoke-free

Things to Do

Fitness center
Garden
Indoor pool
Massage
Outdoor pool
Spa

Nearby Facilities

Gift shop
Grocery
Hair salon
Shops
Supermarket

Business Facilities

Business center
Conference room
Meeting facilities
Projector

Transportation

Secure parking
Valet parking

Family-friendly Facilities

Children pool

Connectivity

Free WiFi

Sports and Recreations

Fitness center

Accommodation Policy & General Information in BeSS Mansion Hotel Surabaya

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

Check-in time: from 2:00 PM Check-out time: by 12:00 PM Prepare a valid ID/passport Have your booking confirmation ready Please contact us our hotel +62 852-1888-8154

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at BeSS Mansion Hotel Surabaya	197
Number of floors in BeSS Mansion Hotel Surabaya	60
Another facilities in BeSS Mansion Hotel Surabaya	Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Breakfast

Frequently asked question in BeSS Mansion Hotel Surabaya

What are available facilities at BeSS Mansion Hotel Surabaya?

There are top facilites at BeSS Mansion Hotel Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at BeSS Mansion Hotel Surabaya?

The standard check-in time at BeSS Mansion Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

Does BeSS Mansion Hotel Surabaya provide breakfast?

Yes, BeSS Mansion Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of BeSS Mansion Hotel Surabaya?

BeSS Mansion Hotel Surabaya is a 4.0-star hotel.

How many floors does BeSS Mansion Hotel Surabaya have?

BeSS Mansion Hotel Surabaya has 60 floors.

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More Reviews from Other Guests in BeSS Mansion Hotel Surabaya

Overall Ratings & Reviews BeSS Mansion Hotel Surabaya

Traveloka (2,956)

8.9

Very Good

From 2,956 reviews

Provided by travelers on

Cleanliness

9.1

Room Comfort

9.0

Meal

8.9

Location

9.0

Service and Facilites

9.0

People often mention about BeSS Mansion Hotel Surabaya

All

Bedroom (197)

Staff Friendliness (195)

Room Space (177)

Ambiance (176)

Hotel Area (168)

Variety (166)

Taste (165)

Bathroom (158)

Family Friendly (156)

Accessibility (147)

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Traveler Reviews BeSS Mansion Hotel Surabaya

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Customer reviews

M***i

Business

10.0

/10

Reviewed 3 day(s) ago

The staff service is very good and friendly.

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Accommodation's Reply

17 Aug 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud of the deliciousness of our breakfast, the comfortable facilities and atmosphere of the hotel, including the 9th-floor swimming pool with stunning city views, which made your family vacation even more meaningful. Furthermore, we are pleased to hear that the various facilities available, from relaxation areas and a fitness center to family amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Bess Mansion Hotel Management

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a***a

9.7

/10

Reviewed 3 day(s) ago

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Accommodation's Reply

17 Aug 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Best Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud to know that our breakfast was satisfactory, the hotel's comfortable facilities and atmosphere, and the 9th-floor swimming pool with stunning city views made your family vacation even more meaningful. Furthermore, we are pleased to know that our various facilities, from relaxation areas and a fitness center to family amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Best Mansion Hotel as your accommodation during your trip to Surabaya. We hope to welcome you and your family back again in the future. Sincerely, The Best Mansion Hotel Management

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I***i

Staycation

9.7

/10

Reviewed 4 day(s) ago

The most recommended hotel if you go to Surabaya, always want to come back here.

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Accommodation's Reply

17 Aug 2026

Dear Guests, Thank you for choosing Surabaya Best Tower Hotel for your stay and for sharing your valuable feedback. We are delighted to hear that you and your family were satisfied with the comfort of your room, the hotel facilities, and the service of our staff. We are honored to hear that the delicious breakfast, comfortable hotel environment, and beautiful city views from the 9th-floor pool made your family trip even more memorable. We also appreciate that the various facilities the hotel offers, such as the entertainment area, fitness center, and family-friendly facilities, contributed to your comfortable and enjoyable stay. Your kind words are a great encouragement to all of our staff, and we strive every day to improve our services and hotel facilities so that all our guests can have the best possible experience. Thank you again for choosing Surabaya Best Tower Hotel for your trip to Surabaya. We look forward to welcoming you back again. Surabaya Best Tower Hotel Management Team

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b***a

Staycation

5.6

/10

Reviewed 1 week(s) ago

The room floor was dirty, and the sheets were stained. Late check-out requests weren't accommodated. Breakfast was only 3 eggs, but charged extra. Not recommended at all.

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Accommodation's Reply

14 Aug 2026

Dear Valued Guest, Thank you for taking the time to share your feedback and suggestions regarding your stay at Bess Mansion Surabaya. We appreciate all comments and suggestions as they are crucial in our evaluation process for improving the quality of our services and facilities. We apologize for any inconvenience caused by certain facilities and services not meeting our standards. We are actively following up on this matter with the relevant teams to conduct a thorough investigation and immediate improvements. This ensures that all facilities and services at Bess Mansion Surabaya meet our standards and expectations. We look forward to welcoming you again for a better and more enriching stay in the future. Thank you and we wish you good health. Sincerely, The Management Team, Bess Mansion Surabaya

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Linda

Staycation

8.8

/10

Reviewed 1 week(s) ago

Good location, we can take the Suroboyo bus to strategic places.

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Accommodation's Reply

13 Aug 2026

Dear Linda, Thank you for taking the time to share your feedback. We hope you had a wonderful experience during your stay with us. We are delighted to hear that you enjoyed your stay. Guest satisfaction is our top priority, and your feedback motivates our entire team to consistently provide the best service. Thank you so much for choosing Best Mansion Hotel as your accommodation during your visit to Surabaya. We look forward to welcoming you and your family back to Best Mansion Hotel for another memorable stay. Thank you and best wishes. Sincerely, The Best Mansion Hotel Management

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Z***a

Business

10.0

/10

Reviewed 1 week(s) ago

Every business trip needs the comfort hotel, and Bess is the answer.

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Accommodation's Reply

11 Aug 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud to know that our breakfast was satisfactory, the hotel's comfortable facilities and atmosphere, and the 9th-floor swimming pool with stunning city views made your family vacation even more meaningful. Furthermore, we are pleased to know that our various facilities, from relaxation areas and a fitness center to family amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your trip to Surabaya. We hope to welcome you and your family back again in the future. Sincerely, The Bess Mansion Hotel Management

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J***a

10.0

/10

Reviewed 2 week(s) ago

Suitable for a staycation in Surabaya, affordable prices.

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Accommodation's Reply

11 Aug 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Best Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud to know that our breakfast was satisfactory, the hotel's comfortable facilities and atmosphere, and the 9th-floor swimming pool with stunning city views made your family vacation even more meaningful. Furthermore, we are pleased to know that our various facilities, from relaxation areas and a fitness center to family amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration to our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Best Mansion Hotel as your accommodation during your trip to Surabaya. We hope to welcome you and your family back again in the future. Sincerely, The Best Mansion Hotel Management

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R***h

8.5

/10

Reviewed 3 week(s) ago

The towel smells because it's old. It's best to replace it.

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Accommodation's Reply

28 Jul 2026

Dear Valued Guest, Thank you for taking the time to share your feedback and suggestions regarding your stay at Bess Mansion Surabaya. We appreciate all comments and suggestions as they are crucial in our evaluation process for improving the quality of our services and facilities. We apologize for any inconvenience caused by certain facilities and services not meeting the standards we provide to all guests at Bess Mansion Surabaya. We are actively following up on this matter with the relevant team to conduct a thorough investigation and immediate improvements. This is to ensure that all facilities and services at Bess Mansion Surabaya meet the standards and expectations of all our guests. We sincerely hope to welcome you back again in the future to experience the improvements and enjoy an even better stay. Thank you and we wish you good health. Sincerely, The Management Team, Bess Mansion Surabaya

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R***h

8.5

/10

Reviewed 3 week(s) ago

The food is delicious, but the towels in the room smell. It would be better to replace the old ones.

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Accommodation's Reply

28 Jul 2026

Dear Valued Guest, Thank you for taking the time to share your feedback and suggestions regarding your stay at Bess Mansion Surabaya. We appreciate all comments and suggestions as they are crucial in our evaluation process for improving the quality of our services and facilities. We apologize for any inconvenience caused by certain facilities and services not meeting the standards we provide to all guests at Bess Mansion Surabaya. We are actively following up on this matter with the relevant team to conduct a thorough investigation and immediate improvements. This is to ensure that all facilities and services at Bess Mansion Surabaya meet the standards and expectations of all our guests. We sincerely hope to welcome you back again in the future for an improved and better stay experience. Thank you and we wish you good health. Sincerely, The Management Team, Bess Mansion Surabaya

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N***r

10.0

/10

Reviewed 4 week(s) ago

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Accommodation's Reply

28 Jul 2026

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Verified Traveler

Leisure

10.0

/10

Reviewed 4 week(s) ago

This was my second stay at Bess Mansion. The room was very spacious. The staff was great. The service was excellent. The parking lot was spacious. The only downside was that access to the hotel was a bit of an effort, requiring a few detours. Overall, it was okay.

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Accommodation's Reply

28 Jul 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud to know that our breakfast was satisfactory, the hotel's comfortable facilities and atmosphere, and the 9th-floor swimming pool with stunning city views made your family vacation even more meaningful. Furthermore, we are pleased to know that our various facilities, from relaxation areas and a fitness center to family amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your trip to Surabaya. We hope to welcome you and your family back again in the future. Sincerely, The Bess Mansion Hotel Management

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Angelia P.

Leisure

8.7

/10

Reviewed 4 week(s) ago

View from the hotel: No doubt, the view from their pool is the best👍🏻. From afternoon to evening, the vibes can be like being in Batu. You can get the city lights, the sunlight is also really beautiful in the afternoon. Facility: 7/10. When you arrive, you are given a welcome snack in the room. What's a shame is that there is no smart TV. In my room, there was a lamp next to the bed that was dead, the toilet exhaust fan was dead, the lamp near the sofa also sometimes suddenly turned off and on. My suggestion is to pay more attention to the interior maintenance in each room. Parking is also free, don't forget to register your parking ticket. Restaurant: The Nusantara food is delicious, but for other dishes such as omelettes, potato galantine, red beans with sauce, they are plain, I even had to add salt myself. The coffee wasn't hot even though it was in a thermos. It was lukewarm, making me bloated hehe.

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1 people find it helpful

Accommodation's Reply

28 Jul 2026

Dear Ms. Angelia, Thank you for taking the time to share your feedback, and we hope you had a wonderful experience during your stay with us. We are delighted to hear that you enjoyed your stay. Guest satisfaction is our top priority, and your feedback motivates our entire team to consistently provide the best service. We are very grateful that you chose Best Mansion Hotel as your accommodation during your trip to Surabaya. We look forward to welcoming you, Johana and your family, back to Best Mansion Hotel again for an even more memorable stay. Thank you and best wishes. Sincerely, The Best Mansion Hotel Management

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R***i

10.0

/10

Reviewed 4 week(s) ago

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1 people find it helpful

Accommodation's Reply

28 Jul 2026

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Ronal P. P.

10.0

/10

Reviewed 4 week(s) ago

The place is comfortable and pleasant.

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Accommodation's Reply

28 Jul 2026

Dear Mr. Ronald, Thank you for taking the time to share your feedback. We hope you had a wonderful experience during your stay with us. We are delighted to hear that you enjoyed your stay. Guest satisfaction is our top priority, and your feedback motivates our entire team to consistently provide the best service. Thank you so much for choosing Best Mansion Hotel as your accommodation during your visit to Surabaya. We look forward to welcoming you and your family back to Best Mansion Hotel for another memorable stay. Thank you and best wishes. Sincerely, The Best Mansion Hotel Management

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E***a

Leisure

8.5

/10

Reviewed 5 week(s) ago

Thank you very much for the service, I highly recommend the hotel, my son really felt at home here 👍

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1 people find it helpful

Accommodation's Reply

17 Jul 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud of the deliciousness of our breakfast, the comfortable facilities and atmosphere of the hotel, including the 9th-floor swimming pool with stunning city views, which made your family vacation even more meaningful. Furthermore, we are pleased to hear that the various facilities available, from relaxation areas and a fitness center to family amenities, made your stay more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Bess Mansion Hotel Management

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M***d

9.1

/10

Reviewed 5 week(s) ago

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1 people find it helpful

Accommodation's Reply

17 Jul 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud of the deliciousness of our breakfast, the comfortable facilities and atmosphere of the hotel, including the 9th-floor swimming pool with stunning city views, which made your family vacation even more meaningful. Furthermore, we are pleased to hear that the various facilities available, from relaxation areas and a fitness center to family amenities, made your stay more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Bess Mansion Hotel Management

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R***a

10.0

/10

Reviewed 5 week(s) ago

Very satisfied and comfortable hotel.

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1 people find it helpful

Accommodation's Reply

17 Jul 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud of the deliciousness of our breakfast, the comfortable facilities and atmosphere of the hotel, including the 9th-floor swimming pool with stunning city views, which made your family vacation even more meaningful. Furthermore, we are pleased to hear that the various facilities available, from relaxation areas and a fitness center to family amenities, made your stay more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Bess Mansion Hotel Management

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r***d

9.4

/10

Reviewed 5 week(s) ago

The room was very spacious. The facilities in the room and the hotel were excellent and well-maintained. The staff was also friendly. The location happened to be close to my event. Highly recommended.

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Accommodation's Reply

17 Jul 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's amenities, and the service from our staff throughout your stay. We are also proud to hear that your breakfast was delicious. The hotel's comfortable facilities and areas, including the 9th-floor swimming pool with stunning city views, made your family vacation even more memorable. Furthermore, we are pleased to hear that the variety of amenities, from entertainment areas and a fitness center to family-friendly facilities, contributed to a comfortable and enjoyable stay. Such positive reviews are a great inspiration to all our staff to maintain the quality of our service and continuously improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your trip to Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Management Team, Bess Mansion Hotel

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Verified Traveler

Staycation

10.0

/10

Reviewed 5 week(s) ago

It is very interesting to be able to swim while enjoying the sunset from the top of the building, the rooms are elegant and clean.

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Accommodation's Reply

17 Jul 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud of the deliciousness of our breakfast, the comfortable facilities and atmosphere of the hotel, including the 9th-floor swimming pool with stunning city views, which made your family vacation even more meaningful. Furthermore, we are pleased to hear that the various facilities available, from relaxation areas and a fitness center to family amenities, made your stay more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Bess Mansion Hotel Management

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Salma S.

Leisure

8.8

/10

Reviewed 5 week(s) ago

This is my second time here because the kids love the pool, and you can also watch the trains go by. Everything is great, and the staff is friendly too. There might be a few who don't smile when they're having a hard time, like they're interns ☺️

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Accommodation's Reply

17 Jul 2026

Dear Ms. Salma, Thank you for taking the time to share your feedback. We hope you had a wonderful experience during your stay with us. We are delighted to hear that you enjoyed your stay. Guest satisfaction is our top priority, and your feedback motivates our entire team to consistently provide the best service. Thank you so much for choosing Best Mansion Hotel as your accommodation during your trip to Surabaya. We look forward to welcoming you and your family back to Best Mansion Hotel again for an even more memorable stay. Thank you and we wish you good health. Sincerely, The Best Mansion Hotel Management

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