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Bonnet Hotel Surabaya
Hotels
8.6
/10
Very Good
5,002 reviews
What Guests Say About Their Stay
Surroundings (126)
Bedroom (111)
Staff Friendliness (110)
Bathroom (102)
Tan H. C.
9.7
/ 10
The hotel is clean, comfortable room. Located near to Bonnet Supermarket. Many foods around hotel.
Grace n.
9.7
/ 10
best in cleanest hotel for many times from years ago come and stay in this hotel they keep it clean and comfort. like the supermarket down the hotel there's many cake and cookies and food around this hotel... always comeback here everyrime we go to surabaya
fahriyanto d.
9.7
/ 10
Good hotel. Nice room with bolsters!! Love this hotel. 👍🏽 . Perfect location with best price in its class. Warm and polite staff. Room was extremely clean.
khalfia k.
9.7
/ 10
all of the facilities very good. it's already complete before I come to ma room. and I feel happy because they also near with a lot of place to buy some food
Ayu k. p. d.
10.0
/ 10
The room spacious, breakfast delicious. But what I wanted to highlight are, the staff were really nice and understanding. This hotel provide wheelchair. And the bathroom were spacious enough for me who have limited mobility. Also the parking area to lobby and room, for me even though challenging, I can get there. I really hope someday I can come here again at better condition because I like stayed here.
In the Area
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Jalan Manyar Kertoarjo V / 62, Gubeng, Gubeng, Surabaya, Jawa Timur, Indonesia, 60285
Main Facilities
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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Bonnet Hotel Surabaya
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Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
What's around Bonnet Hotel Surabaya
Jalan Manyar Kertoarjo V / 62, Gubeng, Gubeng, Surabaya, Jawa Timur, Indonesia, 60285
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Discover More About Bonnet Hotel Surabaya
note: hotel was previously named Bonnet Hotel
Location
Staying at Bonnet Hotel Surabaya is a good choice when you are visiting Gubeng.
About Bonnet Hotel Surabaya
Bonnet Hotel Surabaya is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.
For you, travelers who wish to travel comfortably on a budget, Bonnet Hotel Surabaya is the perfect place to stay that provides decent facilities as well as great services.
Whether you are planning an event or other special occasions, Bonnet Hotel Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.
Bonnet Hotel Surabaya is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Are you a shopaholic? Staying at Bonnet Hotel Surabaya will surely spoil you for numerous shopping centers nearby.
When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Bonnet Hotel Surabaya provides a pleasant accommodation for your stay.
From business event to corporate gathering, Bonnet Hotel Surabaya provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Bonnet Hotel Surabaya, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Bonnet Hotel Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Bonnet Hotel Surabaya.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Bonnet Hotel Surabaya exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Bonnet Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Bonnet Hotel Surabaya is the right place to stay.
All facilities in Bonnet Hotel Surabaya
Lobby
Bedroom
In-room Bathroom
Restaurant
Food and Drinks
- A la carte dinner
- A la carte lunch
- Restaurant with AC
- Breakfast
- Buffet breakfast
- Cafe
- Snacks
- Vegetarian meal
Public Facilities
- Parking
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Bellhop
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
- Wedding service
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Grocery
- Hair salon
- Shops
- Supermarket
General
- AC
- Ballroom
- Banquet
- Non-smoking room
- Smoking area
In-room Facilities
- Cable TV
- Desk
- In-room safe
- Shower
- TV
Things to Do
- Garden
- Massage
- Spa
- TV lounge
Transportation
- Area shuttle with surcharge
- Shopping center shuttle (surcharge)
- Valet parking
Accessibilty
- Accessible bathroom
- Accessible parking
- Wheelchair accessible
Business Facilities
- Computer station
- Meeting facilities
- Projector
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Bonnet Hotel Surabaya
Important Note
In relation with the Mayor of Surabaya's instruction letter to stop the spread of Covid-19 virus, hotel guests from outside Surabaya who plan to stay for more than 3 days (2 nights) are required to show negative swab/RT-PCR test result upon check in.
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
General Check-in Instructions
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
Additional Policy
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Bonnet Hotel Surabaya | 90 |
Number of floors in Bonnet Hotel Surabaya | 2 |
Another facilities in Bonnet Hotel Surabaya | A la carte dinner, A la carte lunch, Restaurant with AC, Breakfast, Buffet breakfast |
Frequently asked question in Bonnet Hotel Surabaya
What are available facilities at Bonnet Hotel Surabaya?
There are top facilites at Bonnet Hotel Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Bonnet Hotel Surabaya?
The standard check-in time at Bonnet Hotel Surabaya is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Bonnet Hotel Surabaya provide breakfast?
Yes, Bonnet Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Bonnet Hotel Surabaya?
Bonnet Hotel Surabaya is a 3.0-star hotel.
How many floors does Bonnet Hotel Surabaya have?
Bonnet Hotel Surabaya has 2 floors.
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More Reviews from Other Guests in Bonnet Hotel Surabaya
Overall Ratings & Reviews Bonnet Hotel Surabaya
Traveloka (4,981)
Other sources (21)
8.6
Very Good
From 4,981 reviews
Provided by travelers on
Cleanliness
8.7
Room Comfort
8.6
Meal
8.1
Location
8.8
Service and Facilites
8.6
People often mention about Bonnet Hotel Surabaya
All
Surroundings (73)
Bedroom (68)
Ambiance (66)
Staff Friendliness (65)
Bathroom (61)
Hotel Area (53)
Wifi (50)
Family Friendly (49)
Accessibility (47)
Distance to City Center (46)
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Traveler Reviews Bonnet Hotel Surabaya
Number of reviews per page
20
40
Customer reviews
N***k
10.0
/10
Reviewed 4 day(s) ago
Strategic location, close to supermarkets and culinary centers
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Accommodation's Reply
28 Oct 2025
Dear Mr. N*ke, Warm regards from Bonnet Hotel Surabaya 💙 Thank you for sharing your experience of your stay with us 🙏😊 We are delighted to know that you found the location of Bonnet Hotel very helpful. It is close to supermarkets and surrounded by famous food courts in East Surabaya. Our area is known as one of the busiest food areas in Surabaya, where guests can easily find a wide variety of local and modern cuisines within walking distance. This location also provides easy access to various business and educational districts such as UNAIR, ITS and RS. Soetomo. Your kind comments and appreciation are the driving force behind the entire Bonnet Hotel team to continue to provide the best comfort, cleanliness and service for all our guests. We look forward to welcoming you back on your next visit 💙 Best regards, Bonnet Hotel Surabaya
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J***a
Leisure
9.0
/10
Reviewed 6 day(s) ago
The hotel staff is very friendly, the room is okay, but the bathroom walls are moldy. The sheets and towels are no longer white. The doormat is very bad.
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Accommodation's Reply
28 Oct 2025
Dear Mr. J*a, Warm regards from Bonnet Hotel Surabaya 💙 Thank you for taking the time to share your experience with us 🙏😊 We are very pleased to hear that you were satisfied with the friendliness of our staff and the comfort of our rooms. However, we apologize for the inconvenience you experienced regarding the cleanliness of the bathroom, the discoloration of the bed sheets and towels, and the damaged doormat. Your feedback is very valuable to us and we will take immediate action to resolve the issues. We currently have the following schedule: ✅ Deep clean the bathroom to remove any stains and mold on the walls. ✅ Replace all bed sheets, towels, and doormats with new, cleaner, fresher ones. ✅ The housekeeping team performs strict quality control before the rooms are declared ready for occupancy. We appreciate your attention and honesty, as feedback like this will help us improve our standards of cleanliness and comfort for all our guests. We hope that you will give us the opportunity to welcome you back again with an even better stay experience in the future. Thank you for your trust and understanding. 💙 Greetings, Imam Santoso, General Manager
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J***a
8.7
/10
Reviewed 7 day(s) ago
The towels and doormat were awful. The table in the room was covered in ants, and the room was very clean.
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Accommodation's Reply
28 Oct 2025
Dear Mr. J*a, Warm regards from Bonnet Hotel Surabaya 💙 Thank you for your valuable feedback 🙏 We apologize for the inconvenience you have experienced regarding the condition of the towels, mats and the cleanliness of the room. This does not meet our service standards, and we sincerely apologize for the incident. We will take immediate action to correct the issue: ✅ Replace unsuitable towels and mats ✅ Increase room cleanliness checks by the housekeeping team ✅ Check the desk area to ensure there are no ants or other disturbances in other rooms We sincerely appreciate your attention to cleanliness details. These suggestions will help us improve our service quality to make all guests' stays comfortable and enjoyable. We hope that we will give us the opportunity to welcome you back with better service on your next visit. Thank you for your trust and understanding 💙 Best regards, Imam Santoso General Manager
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KM
Khairil M. H.
10.0
/10
Reviewed 1 week(s) ago
The most loved hotel is really extraordinary, awesome
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Accommodation's Reply
27 Oct 2025
Dear Mr. Khairil M. H., Warmest regards, Bonnet Hotel Surabaya 💙 Thank you for this warm and impressive welcome 🙏😊 It is our honor to be your "most beloved hotel"! We are so pleased to know that your stay has made a lasting impression. This thank you is a great encouragement for the entire Bonnet Hotel team to strive to provide the best service from the heart, so that all guests feel comfortable, warm and friendly throughout their stay. We hope to be your favorite choice every time you visit Surabaya. See you again when you visit Bonnet Hotel Surabaya 💙✨ Best regards, Bonnet Hotel Surabaya
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TT
Tonianto T.
6.7
/10
Reviewed 1 week(s) ago
The trash cans in the bathroom and bedroom are broken.
The towels are dirty, and there's hair on the floor in the bedroom.
The shower faucet is loose.
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Accommodation's Reply
28 Oct 2025
Dear Mr. Tonianto, Bonnet Hotel Surabaya, Sincerely yours, 💙 Thank you for your valuable feedback 🙏 We apologize for the inconvenience caused regarding the cleanliness and condition of our room facilities. We will immediately take action to fix it by improving the equipment in the room, floor cleanliness and re-inspecting the bathroom to ensure that the equipment is still in good condition. Your feedback is highly valued by us in order to provide the comfort and convenience to all our guests. We sincerely hope to welcome you back again with an even better experience at Bonnet Hotel Surabaya 💙 Best regards, Imam Santoso General Manager
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S***n
8.5
/10
Reviewed 2 week(s) ago
Strategic location, friendly staff
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Accommodation's Reply
21 Oct 2025
Dear Ladies/Gentlemen, Warmest regards, Bonnet Hotel Surabaya 💙 Thank you for your positive review 🙏😊 We are delighted that you enjoyed our strategic location and the friendly service provided by the Bonnet Hotel team. Our location is very strategically located in the heart of East Surabaya, close to renowned business and educational hubs such as Airlangga University (UNAIR), Sepuluh Nopember Institute of Technology (ITS), and Soetomo General Hospital. The surrounding area is also known as the renowned food hub of East Surabaya, where guests can easily savor a wide variety of delicious local dishes. Your comments and appreciation mean a lot to us and are the driving force behind us to maintain the highest standards of cleanliness, comfort, and service for all our guests. May you always be healthy, happy, and successful. We look forward to welcoming you back to Bonnet Hotel Surabaya, your comfortable accommodation in the strategic area of Kota Pahlawan 💙 Best regards, Bonnet Hotel Surabaya
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A***a
Staycation
10.0
/10
Reviewed 2 week(s) ago
The location is very strategic, close if you want to eat, just choose a restaurant. If you are lazy to go out, the hotel food is also okay, especially since it is integrated with the supermarket. The staff, cleaning, and kitchen service are very friendly and polite. Most satisfied, the mattress is comfortable, the pillows are not sore when slept on, and there are bolsters, which is rare in other hotels and most importantly it does not smell musty. Hopefully in all rooms like that. The most annoying thing when staying is the pillow smells and then flat. Yesterday from a hotel in Malang... Ouch... The smell of armpits, maybe the cleaning department, because after cleaning, the smell is left behind. The AC is on for a long time to disappear, but if the AC is off, then just turned on, the smell of armpits comes back. Please pay attention to ants, because I found ants in the tea, coffee, sugar place.
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Accommodation's Reply
27 Oct 2025
Dear Ms. A*a, We extend warm greetings to you at Bonnet Hotel Surabaya. Thank you for your warm and heartfelt stay! 🙏😊 We are honored that you found our hotel a comfortable place to stay, with its prime location and convenient dining options. In fact, Bonnet is a famous food hub in eastern Surabaya. We are also very grateful for the warmth and friendliness of all our staff, from housekeeping to kitchen staff. We are very happy to have a good night's sleep and feel at home with our comfortable mattress, unbroken pillows, odor-free rooms and relaxing seat cushions. 🛏️✨ We apologize for the inconvenience caused by your comments about ants in the tea/coffee/sugar area. 🙏 We will respond to your comments promptly. ✅ Our housekeeping team will conduct a thorough inspection. ✅ Additional pest control measures will be implemented. ✅ Kitchenware storage and cleanliness will be maintained. We sincerely appreciate your attention. Your valuable feedback truly helps us maintain the highest standards of cleanliness and comfort in all guest rooms. May you and your family have a happy, healthy and enjoyable trip. We sincerely hope that you will visit Bonnet Hotel Surabaya again. We will be happy to welcome you with even better service every time. Thank you. Bonnet Hotel Surabaya
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EW
Elis W.
Transit
10.0
/10
Reviewed 2 week(s) ago
My first stay at Bonnet Hotel was very memorable. The room was clean, the staff were friendly, and the breakfast was incredibly delicious and had a wide variety of dishes. The room price was also affordable. If I go to Surabaya, I will definitely come back and stay here again ☺❤
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Accommodation's Reply
21 Oct 2025
Dear Elis W, Warmest regards, Bonnet Hotel Surabaya 💙 Thank you for this wonderful and heartfelt review 🙏😊 We are delighted to hear that your first experience at Bonnet Hotel was a great one. It is a pleasure for us to feel comfortable with the cleanliness of our room, the friendliness of all our staff, and enjoy our delicious breakfast with a wide selection. We believe that guest satisfaction is the result of the hard work of our team who serve with heart. We pay attention to every detail, from the cleanliness of our rooms, the smiles of our staff, to the taste of our food in our restaurants, to provide a warm and memorable experience for all our guests. And thank you for our affordable room rates. Bonnet Hotel is committed to providing the best value for our guests, combining comfort, service, and our strategic location in the heart of East Surabaya. Our surrounding area is also known as the business, educational, and culinary hub of East Surabaya, close to Universitas Airlangga (UNAIR), Sepuluh Institute of Technology (ITS), and Soetomo Hospital, and is surrounded by many popular restaurants within walking distance. We hope that all our guests will feel at home here, enjoying the vibrant and friendly atmosphere of Bonnet area. Your feedback and trust means a lot to us. And it is the driving force for all the team to continue to provide the best service on every occasion. We will maintain the standards of cleanliness, delicious menus and friendly service to make your next visit even more special. We wish you and your family good health, happiness and success in every step of the way. We sincerely look forward to welcoming you back to Bonnet Hotel Surabaya, a place where comfort, warmth and sincere service will always greet you with a sincere smile. 💙 Best regards, Bonnet Hotel Surabaya
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m***a
8.5
/10
Reviewed 3 week(s) ago
Yesterday, the lights went out at the hotel for quite a while. When I went down to the FO, there was no guard. Maybe a suggestion if there is a problem like that, please have someone guard the FO section.
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Accommodation's Reply
14 Oct 2025
Dear Guest, Bonnet Hotel Surabaya would like to sincerely thank you for your review and interest. We apologize for the inconvenience caused during the power outage and for the absence of our front desk staff at the time. We have assessed the situation and have assigned front desk staff to be on standby in case of emergency to ensure that guests can receive assistance and information promptly. Your feedback is very important to improve our services and our team's readiness in all situations. Best regards, Imam Santoso General Manager Bonnet Hotel Surabaya
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AP
Aza P.
6.6
/10
Reviewed 4 week(s) ago
Failed to check in because the hotel did not receive the booking list from Traveloka and there was no solution for the related problem, the hotel email listed on Traveloka was not synchronized with the active hotel email, for some people, time and certainty are very important, I do not recommend this hotel
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1 people find it helpful
Accommodation's Reply
10 Oct 2025
Dear Azaputra and The Bonnet Hotel Surabaya, Thank you for your valuable review and feedback. We apologize for the inconvenience you experienced during your stay. Upon further investigation, we discovered that there was an error in the system data, which prevented the front desk staff from properly processing your reservation. We sincerely apologize for not being able to resolve this issue in a timely manner. We understand the inconvenience and lost time you have experienced. Upon receiving this information, we immediately investigated and restored the system, properly synced all booking data with the hotel’s official email address, and took steps to prevent the same issue from happening again. We value your time and trust, and take it as our top priority. Your valuable feedback is important to our reputation, and we will continue to strive to improve our inter-departmental cooperation and service quality. Once again, I sincerely apologize. We look forward to welcoming you back with even faster and more professional service. Thank you! Mr. Imam Santoso, General Manager of The Bonnet Hotel Surabaya
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G***G
10.0
/10
Reviewed 4 week(s) ago
Very good for families, the food is delicious
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Accommodation's Reply
30 Sep 2025
To: Mr./Mrs. G****G
Good afternoon. Warm greetings from Bonnet Hotel Surabaya.
Thank you for choosing to stay at Bonnet Hotel Surabaya.
We are very pleased that you are willing to share your experience with us. It is an honor for us to hear and learn about your experience during your stay with us. We apologize for any inconvenience. We will take your criticism and suggestions into account, and we will continue to maintain the quality of our service. We strive to continuously improve our exceptional service.
We look forward to serving you again at Bonnet Hotel Surabaya.
Thank you.
Regards.
Bonnet Hotel Surabaya
Verified Traveler
Leisure
9.1
/10
Reviewed 5 week(s) ago
The rooms are always cleaned, the environment is safe and easy to access, and the staff is friendly.
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Accommodation's Reply
30 Sep 2025
To: Mr./Mrs. G****t
Good afternoon. Warm greetings from Bonnet Hotel Surabaya.
Thank you for choosing to stay at Bonnet Hotel Surabaya.
We are very pleased that you are willing to share your experience with us. It is an honor for us to hear and learn about your experience during your stay with us. We apologize for any inconvenience. We will take your criticism and suggestions into account, and we will continue to maintain the quality of our service. We strive to continuously improve our exceptional service.
We look forward to serving you again at Bonnet Hotel Surabaya.
Thank you.
Regards.
Bonnet Hotel Surabaya
RR
Rahainun R.
6.3
/10
Reviewed 5 week(s) ago
I got a room near the restaurant and it was really noisy...everything was clearly audible.
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Accommodation's Reply
03 Oct 2025
Dear Mr./Ms. Rahainun R. Thank you for sharing your experience with us. We apologize for the inconvenience caused by the room's location near the restaurant, which made it quite noisy. We greatly appreciate this feedback and will use it as a basis for further evaluation to improve guest comfort. For your next visit, we will be happy to recommend a room in a quieter area for a more comfortable stay. Please inform us of any special needs during your reservation so our team can prepare an appropriate room. Once again, we apologize for the inconvenience, and we look forward to welcoming you back with even better service. Bonnet Hotel Surabaya
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P***r
Leisure
9.4
/10
Reviewed 5 week(s) ago
I have stayed here many times, the experience so far is still good, please continue to improve the service.
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Accommodation's Reply
30 Sep 2025
To: Mr./Mrs. P***r
Good afternoon. Warm greetings from Bonnet Hotel Surabaya.
Thank you for choosing to stay at Bonnet Hotel Surabaya.
We are very pleased that you are willing to share your experience with us. It is an honor for us to hear and learn about your experience during your stay with us. We apologize for any inconvenience. We will take your criticism and suggestions into account, and we will continue to maintain the quality of our service. We strive to continuously improve our exceptional service.
We look forward to serving you again at Bonnet Hotel Surabaya.
Thank you.
Regards.
Bonnet Hotel Surabaya
P***r
Leisure
9.7
/10
Reviewed 6 week(s) ago
This wasn't my first stay; I've stayed at the Bonnet Hotel many times. I enjoyed the close access, the abundance of dining options, and the friendly and helpful staff.
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Accommodation's Reply
30 Sep 2025
To: Mr./Mrs. P****r
Good afternoon. Warm greetings from Bonnet Hotel Surabaya.
Thank you for choosing to stay at Bonnet Hotel Surabaya.
We are very pleased that you are willing to share your experience with us. It is an honor for us to hear and learn about your experience during your stay with us. We apologize for any inconvenience. We will take your criticism and suggestions into account, and we will continue to maintain the quality of our service. We strive to continuously improve our exceptional service.
We look forward to serving you again at Bonnet Hotel Surabaya.
Thank you.
Regards.
Bonnet Hotel Surabaya
Verified Traveler
Business
10.0
/10
Reviewed 6 week(s) ago
Food is decent, rooms are clean, strategic location, close to parks, supermarkets, culinary.
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Accommodation's Reply
30 Sep 2025
To: Mr./Mrs. G***t
Good afternoon. Warm greetings from Bonnet Hotel Surabaya.
Thank you for choosing to stay at Bonnet Hotel Surabaya.
We are very pleased that you are willing to share your experience with us. It is an honor for us to hear and learn about your experience during your stay with us. We apologize for any inconvenience. We will take your criticism and suggestions into account, and we will continue to maintain the quality of our service. We strive to continuously improve our exceptional service.
We look forward to serving you again at Bonnet Hotel Surabaya.
Thank you.
Regards.
Bonnet Hotel Surabaya
S***i
Staycation
10.0
/10
Reviewed 8 week(s) ago
Comfortable hotel, friendly staff. Will stay here again.
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Accommodation's Reply
03 Oct 2025
Dear Mr./Ms. S*i. Thank you very much for this wonderful review 🙏😊 We are truly happy to know that you felt comfortable during your stay and experienced the hospitality of our team. Every appreciation you give is a positive energy for the entire Bonnet Hotel team to continue serving wholeheartedly. We hope that each of your visits always brings a warm, pleasant experience and makes you feel as if you are at home. Your presence is an honor for us, and we sincerely look forward to the opportunity to welcome you back on your next visit. May you always be given health, happiness, and success. See you again at Bonnet Hotel 💙. Bonnet Hotel Surabaya
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I***a
Staycation
8.8
/10
Reviewed 9 week(s) ago
A comfortable place to stay in Surabaya. Affordable prices, comfortable, and clean rooms. There's also a supermarket.👍
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Accommodation's Reply
03 Sep 2025
Dear Mr./Mrs. I***a
It's Great Day. Warmest Greetings from Bonnet Hotel Surabaya.
Thank you for choosing to stay at Bonnet Hotel Surabaya.
We are very happy that you want to share your experience with us. Hearing and learning about your extraordinary experience while staying with us is an honor for us. We will always remember your extraordinary experience and we maintain the quality of service, we strive to continue to improve the quality of extraordinary service for you.
We really hope to be able to serve you again at Bonnet Hotel Surabaya.
Thank You. Regards.
Bonnet Hotel Surabaya
RI
Reynaldi I. K.
9.4
/10
Reviewed 9 week(s) ago
Insanely good value, strategic location, supermarket at the ground floor
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Accommodation's Reply
03 Sep 2025
Dear Mr./Mrs. Reynaldi
It's Great Day. Warmest Greetings from Bonnet Hotel Surabaya.
Thank you for choosing to stay at Bonnet Hotel Surabaya.
We are very happy that you want to share your experience with us. Hearing and learning about your extraordinary experience while staying with us is an honor for us. We will always remember your extraordinary experience and we maintain the quality of service, we strive to continue to improve the quality of extraordinary service for you.
We really hope to be able to serve you again at Bonnet Hotel Surabaya.
Thank You. Regards.
Bonnet Hotel Surabaya
D***t
Staycation
8.5
/10
Reviewed 11 week(s) ago
The room is very comfortable, connected to a very complete supermarket.
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Accommodation's Reply
03 Sep 2025
Dear Mr./Mrs. D***t
It's Great Day. Warmest Greetings from Bonnet Hotel Surabaya.
Thank you for choosing to stay at Bonnet Hotel Surabaya.
We are very happy that you want to share your experience with us. Hearing and learning about your extraordinary experience while staying with us is an honor for us. We will always remember your extraordinary experience and we maintain the quality of service, we strive to continue to improve the quality of extraordinary service for you.
We really hope to be able to serve you again at Bonnet Hotel Surabaya.
Thank You. Regards.
Bonnet Hotel Surabaya
Number of reviews per page
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40
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Overall Ratings & Reviews Bonnet Hotel Surabaya
Traveloka (4,981)
Other sources (21)
8.6
Very Good
From 4,981 reviews
Provided by travelers on
Cleanliness
8.7
Room Comfort
8.6
Meal
8.1
Location
8.8
Service and Facilites
8.6
People often mention about Bonnet Hotel Surabaya
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Surroundings (73)
Bedroom (68)
Ambiance (66)
Staff Friendliness (65)
Bathroom (61)
Hotel Area (53)
Wifi (50)
Family Friendly (49)
Accessibility (47)
Distance to City Center (46)
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Traveler Reviews Bonnet Hotel Surabaya
Number of reviews per page
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Customer reviews
N***k
10.0
/10
Reviewed 4 day(s) ago
Strategic location, close to supermarkets and culinary centers
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Accommodation's Reply
28 Oct 2025
Dear Mr. N*ke, Warm regards from Bonnet Hotel Surabaya 💙 Thank you for sharing your experience of your stay with us 🙏😊 We are delighted to know that you found the location of Bonnet Hotel very helpful. It is close to supermarkets and surrounded by famous food courts in East Surabaya. Our area is known as one of the busiest food areas in Surabaya, where guests can easily find a wide variety of local and modern cuisines within walking distance. This location also provides easy access to various business and educational districts such as UNAIR, ITS and RS. Soetomo. Your kind comments and appreciation are the driving force behind the entire Bonnet Hotel team to continue to provide the best comfort, cleanliness and service for all our guests. We look forward to welcoming you back on your next visit 💙 Best regards, Bonnet Hotel Surabaya
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J***a
Leisure
9.0
/10
Reviewed 6 day(s) ago
The hotel staff is very friendly, the room is okay, but the bathroom walls are moldy. The sheets and towels are no longer white. The doormat is very bad.
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Accommodation's Reply
28 Oct 2025
Dear Mr. J*a, Warm regards from Bonnet Hotel Surabaya 💙 Thank you for taking the time to share your experience with us 🙏😊 We are very pleased to hear that you were satisfied with the friendliness of our staff and the comfort of our rooms. However, we apologize for the inconvenience you experienced regarding the cleanliness of the bathroom, the discoloration of the bed sheets and towels, and the damaged doormat. Your feedback is very valuable to us and we will take immediate action to resolve the issues. We currently have the following schedule: ✅ Deep clean the bathroom to remove any stains and mold on the walls. ✅ Replace all bed sheets, towels, and doormats with new, cleaner, fresher ones. ✅ The housekeeping team performs strict quality control before the rooms are declared ready for occupancy. We appreciate your attention and honesty, as feedback like this will help us improve our standards of cleanliness and comfort for all our guests. We hope that you will give us the opportunity to welcome you back again with an even better stay experience in the future. Thank you for your trust and understanding. 💙 Greetings, Imam Santoso, General Manager
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J***a
8.7
/10
Reviewed 7 day(s) ago
The towels and doormat were awful. The table in the room was covered in ants, and the room was very clean.
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Accommodation's Reply
28 Oct 2025
Dear Mr. J*a, Warm regards from Bonnet Hotel Surabaya 💙 Thank you for your valuable feedback 🙏 We apologize for the inconvenience you have experienced regarding the condition of the towels, mats and the cleanliness of the room. This does not meet our service standards, and we sincerely apologize for the incident. We will take immediate action to correct the issue: ✅ Replace unsuitable towels and mats ✅ Increase room cleanliness checks by the housekeeping team ✅ Check the desk area to ensure there are no ants or other disturbances in other rooms We sincerely appreciate your attention to cleanliness details. These suggestions will help us improve our service quality to make all guests' stays comfortable and enjoyable. We hope that we will give us the opportunity to welcome you back with better service on your next visit. Thank you for your trust and understanding 💙 Best regards, Imam Santoso General Manager
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KM
Khairil M. H.
10.0
/10
Reviewed 1 week(s) ago
The most loved hotel is really extraordinary, awesome
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Accommodation's Reply
27 Oct 2025
Dear Mr. Khairil M. H., Warmest regards, Bonnet Hotel Surabaya 💙 Thank you for this warm and impressive welcome 🙏😊 It is our honor to be your "most beloved hotel"! We are so pleased to know that your stay has made a lasting impression. This thank you is a great encouragement for the entire Bonnet Hotel team to strive to provide the best service from the heart, so that all guests feel comfortable, warm and friendly throughout their stay. We hope to be your favorite choice every time you visit Surabaya. See you again when you visit Bonnet Hotel Surabaya 💙✨ Best regards, Bonnet Hotel Surabaya
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TT
Tonianto T.
6.7
/10
Reviewed 1 week(s) ago
The trash cans in the bathroom and bedroom are broken.
The towels are dirty, and there's hair on the floor in the bedroom.
The shower faucet is loose.
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Accommodation's Reply
28 Oct 2025
Dear Mr. Tonianto, Bonnet Hotel Surabaya, Sincerely yours, 💙 Thank you for your valuable feedback 🙏 We apologize for the inconvenience caused regarding the cleanliness and condition of our room facilities. We will immediately take action to fix it by improving the equipment in the room, floor cleanliness and re-inspecting the bathroom to ensure that the equipment is still in good condition. Your feedback is highly valued by us in order to provide the comfort and convenience to all our guests. We sincerely hope to welcome you back again with an even better experience at Bonnet Hotel Surabaya 💙 Best regards, Imam Santoso General Manager
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S***n
8.5
/10
Reviewed 2 week(s) ago
Strategic location, friendly staff
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Accommodation's Reply
21 Oct 2025
Dear Ladies/Gentlemen, Warmest regards, Bonnet Hotel Surabaya 💙 Thank you for your positive review 🙏😊 We are delighted that you enjoyed our strategic location and the friendly service provided by the Bonnet Hotel team. Our location is very strategically located in the heart of East Surabaya, close to renowned business and educational hubs such as Airlangga University (UNAIR), Sepuluh Nopember Institute of Technology (ITS), and Soetomo General Hospital. The surrounding area is also known as the renowned food hub of East Surabaya, where guests can easily savor a wide variety of delicious local dishes. Your comments and appreciation mean a lot to us and are the driving force behind us to maintain the highest standards of cleanliness, comfort, and service for all our guests. May you always be healthy, happy, and successful. We look forward to welcoming you back to Bonnet Hotel Surabaya, your comfortable accommodation in the strategic area of Kota Pahlawan 💙 Best regards, Bonnet Hotel Surabaya
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A***a
Staycation
10.0
/10
Reviewed 2 week(s) ago
The location is very strategic, close if you want to eat, just choose a restaurant. If you are lazy to go out, the hotel food is also okay, especially since it is integrated with the supermarket. The staff, cleaning, and kitchen service are very friendly and polite. Most satisfied, the mattress is comfortable, the pillows are not sore when slept on, and there are bolsters, which is rare in other hotels and most importantly it does not smell musty. Hopefully in all rooms like that. The most annoying thing when staying is the pillow smells and then flat. Yesterday from a hotel in Malang... Ouch... The smell of armpits, maybe the cleaning department, because after cleaning, the smell is left behind. The AC is on for a long time to disappear, but if the AC is off, then just turned on, the smell of armpits comes back. Please pay attention to ants, because I found ants in the tea, coffee, sugar place.
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Accommodation's Reply
27 Oct 2025
Dear Ms. A*a, We extend warm greetings to you at Bonnet Hotel Surabaya. Thank you for your warm and heartfelt stay! 🙏😊 We are honored that you found our hotel a comfortable place to stay, with its prime location and convenient dining options. In fact, Bonnet is a famous food hub in eastern Surabaya. We are also very grateful for the warmth and friendliness of all our staff, from housekeeping to kitchen staff. We are very happy to have a good night's sleep and feel at home with our comfortable mattress, unbroken pillows, odor-free rooms and relaxing seat cushions. 🛏️✨ We apologize for the inconvenience caused by your comments about ants in the tea/coffee/sugar area. 🙏 We will respond to your comments promptly. ✅ Our housekeeping team will conduct a thorough inspection. ✅ Additional pest control measures will be implemented. ✅ Kitchenware storage and cleanliness will be maintained. We sincerely appreciate your attention. Your valuable feedback truly helps us maintain the highest standards of cleanliness and comfort in all guest rooms. May you and your family have a happy, healthy and enjoyable trip. We sincerely hope that you will visit Bonnet Hotel Surabaya again. We will be happy to welcome you with even better service every time. Thank you. Bonnet Hotel Surabaya
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EW
Elis W.
Transit
10.0
/10
Reviewed 2 week(s) ago
My first stay at Bonnet Hotel was very memorable. The room was clean, the staff were friendly, and the breakfast was incredibly delicious and had a wide variety of dishes. The room price was also affordable. If I go to Surabaya, I will definitely come back and stay here again ☺❤
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Accommodation's Reply
21 Oct 2025
Dear Elis W, Warmest regards, Bonnet Hotel Surabaya 💙 Thank you for this wonderful and heartfelt review 🙏😊 We are delighted to hear that your first experience at Bonnet Hotel was a great one. It is a pleasure for us to feel comfortable with the cleanliness of our room, the friendliness of all our staff, and enjoy our delicious breakfast with a wide selection. We believe that guest satisfaction is the result of the hard work of our team who serve with heart. We pay attention to every detail, from the cleanliness of our rooms, the smiles of our staff, to the taste of our food in our restaurants, to provide a warm and memorable experience for all our guests. And thank you for our affordable room rates. Bonnet Hotel is committed to providing the best value for our guests, combining comfort, service, and our strategic location in the heart of East Surabaya. Our surrounding area is also known as the business, educational, and culinary hub of East Surabaya, close to Universitas Airlangga (UNAIR), Sepuluh Institute of Technology (ITS), and Soetomo Hospital, and is surrounded by many popular restaurants within walking distance. We hope that all our guests will feel at home here, enjoying the vibrant and friendly atmosphere of Bonnet area. Your feedback and trust means a lot to us. And it is the driving force for all the team to continue to provide the best service on every occasion. We will maintain the standards of cleanliness, delicious menus and friendly service to make your next visit even more special. We wish you and your family good health, happiness and success in every step of the way. We sincerely look forward to welcoming you back to Bonnet Hotel Surabaya, a place where comfort, warmth and sincere service will always greet you with a sincere smile. 💙 Best regards, Bonnet Hotel Surabaya
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m***a
8.5
/10
Reviewed 3 week(s) ago
Yesterday, the lights went out at the hotel for quite a while. When I went down to the FO, there was no guard. Maybe a suggestion if there is a problem like that, please have someone guard the FO section.
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Accommodation's Reply
14 Oct 2025
Dear Guest, Bonnet Hotel Surabaya would like to sincerely thank you for your review and interest. We apologize for the inconvenience caused during the power outage and for the absence of our front desk staff at the time. We have assessed the situation and have assigned front desk staff to be on standby in case of emergency to ensure that guests can receive assistance and information promptly. Your feedback is very important to improve our services and our team's readiness in all situations. Best regards, Imam Santoso General Manager Bonnet Hotel Surabaya
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AP
Aza P.
6.6
/10
Reviewed 4 week(s) ago
Failed to check in because the hotel did not receive the booking list from Traveloka and there was no solution for the related problem, the hotel email listed on Traveloka was not synchronized with the active hotel email, for some people, time and certainty are very important, I do not recommend this hotel
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1 people find it helpful
Accommodation's Reply
10 Oct 2025
Dear Azaputra and The Bonnet Hotel Surabaya, Thank you for your valuable review and feedback. We apologize for the inconvenience you experienced during your stay. Upon further investigation, we discovered that there was an error in the system data, which prevented the front desk staff from properly processing your reservation. We sincerely apologize for not being able to resolve this issue in a timely manner. We understand the inconvenience and lost time you have experienced. Upon receiving this information, we immediately investigated and restored the system, properly synced all booking data with the hotel’s official email address, and took steps to prevent the same issue from happening again. We value your time and trust, and take it as our top priority. Your valuable feedback is important to our reputation, and we will continue to strive to improve our inter-departmental cooperation and service quality. Once again, I sincerely apologize. We look forward to welcoming you back with even faster and more professional service. Thank you! Mr. Imam Santoso, General Manager of The Bonnet Hotel Surabaya
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G***G
10.0
/10
Reviewed 4 week(s) ago
Very good for families, the food is delicious
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Accommodation's Reply
30 Sep 2025
To: Mr./Mrs. G****G
Good afternoon. Warm greetings from Bonnet Hotel Surabaya.
Thank you for choosing to stay at Bonnet Hotel Surabaya.
We are very pleased that you are willing to share your experience with us. It is an honor for us to hear and learn about your experience during your stay with us. We apologize for any inconvenience. We will take your criticism and suggestions into account, and we will continue to maintain the quality of our service. We strive to continuously improve our exceptional service.
We look forward to serving you again at Bonnet Hotel Surabaya.
Thank you.
Regards.
Bonnet Hotel Surabaya
Verified Traveler
Leisure
9.1
/10
Reviewed 5 week(s) ago
The rooms are always cleaned, the environment is safe and easy to access, and the staff is friendly.
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Accommodation's Reply
30 Sep 2025
To: Mr./Mrs. G****t
Good afternoon. Warm greetings from Bonnet Hotel Surabaya.
Thank you for choosing to stay at Bonnet Hotel Surabaya.
We are very pleased that you are willing to share your experience with us. It is an honor for us to hear and learn about your experience during your stay with us. We apologize for any inconvenience. We will take your criticism and suggestions into account, and we will continue to maintain the quality of our service. We strive to continuously improve our exceptional service.
We look forward to serving you again at Bonnet Hotel Surabaya.
Thank you.
Regards.
Bonnet Hotel Surabaya
RR
Rahainun R.
6.3
/10
Reviewed 5 week(s) ago
I got a room near the restaurant and it was really noisy...everything was clearly audible.
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Accommodation's Reply
03 Oct 2025
Dear Mr./Ms. Rahainun R. Thank you for sharing your experience with us. We apologize for the inconvenience caused by the room's location near the restaurant, which made it quite noisy. We greatly appreciate this feedback and will use it as a basis for further evaluation to improve guest comfort. For your next visit, we will be happy to recommend a room in a quieter area for a more comfortable stay. Please inform us of any special needs during your reservation so our team can prepare an appropriate room. Once again, we apologize for the inconvenience, and we look forward to welcoming you back with even better service. Bonnet Hotel Surabaya
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P***r
Leisure
9.4
/10
Reviewed 5 week(s) ago
I have stayed here many times, the experience so far is still good, please continue to improve the service.
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Accommodation's Reply
30 Sep 2025
To: Mr./Mrs. P***r
Good afternoon. Warm greetings from Bonnet Hotel Surabaya.
Thank you for choosing to stay at Bonnet Hotel Surabaya.
We are very pleased that you are willing to share your experience with us. It is an honor for us to hear and learn about your experience during your stay with us. We apologize for any inconvenience. We will take your criticism and suggestions into account, and we will continue to maintain the quality of our service. We strive to continuously improve our exceptional service.
We look forward to serving you again at Bonnet Hotel Surabaya.
Thank you.
Regards.
Bonnet Hotel Surabaya
P***r
Leisure
9.7
/10
Reviewed 6 week(s) ago
This wasn't my first stay; I've stayed at the Bonnet Hotel many times. I enjoyed the close access, the abundance of dining options, and the friendly and helpful staff.
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Accommodation's Reply
30 Sep 2025
To: Mr./Mrs. P****r
Good afternoon. Warm greetings from Bonnet Hotel Surabaya.
Thank you for choosing to stay at Bonnet Hotel Surabaya.
We are very pleased that you are willing to share your experience with us. It is an honor for us to hear and learn about your experience during your stay with us. We apologize for any inconvenience. We will take your criticism and suggestions into account, and we will continue to maintain the quality of our service. We strive to continuously improve our exceptional service.
We look forward to serving you again at Bonnet Hotel Surabaya.
Thank you.
Regards.
Bonnet Hotel Surabaya
Verified Traveler
Business
10.0
/10
Reviewed 6 week(s) ago
Food is decent, rooms are clean, strategic location, close to parks, supermarkets, culinary.
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Accommodation's Reply
30 Sep 2025
To: Mr./Mrs. G***t
Good afternoon. Warm greetings from Bonnet Hotel Surabaya.
Thank you for choosing to stay at Bonnet Hotel Surabaya.
We are very pleased that you are willing to share your experience with us. It is an honor for us to hear and learn about your experience during your stay with us. We apologize for any inconvenience. We will take your criticism and suggestions into account, and we will continue to maintain the quality of our service. We strive to continuously improve our exceptional service.
We look forward to serving you again at Bonnet Hotel Surabaya.
Thank you.
Regards.
Bonnet Hotel Surabaya
S***i
Staycation
10.0
/10
Reviewed 8 week(s) ago
Comfortable hotel, friendly staff. Will stay here again.
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Accommodation's Reply
03 Oct 2025
Dear Mr./Ms. S*i. Thank you very much for this wonderful review 🙏😊 We are truly happy to know that you felt comfortable during your stay and experienced the hospitality of our team. Every appreciation you give is a positive energy for the entire Bonnet Hotel team to continue serving wholeheartedly. We hope that each of your visits always brings a warm, pleasant experience and makes you feel as if you are at home. Your presence is an honor for us, and we sincerely look forward to the opportunity to welcome you back on your next visit. May you always be given health, happiness, and success. See you again at Bonnet Hotel 💙. Bonnet Hotel Surabaya
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I***a
Staycation
8.8
/10
Reviewed 9 week(s) ago
A comfortable place to stay in Surabaya. Affordable prices, comfortable, and clean rooms. There's also a supermarket.👍
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Accommodation's Reply
03 Sep 2025
Dear Mr./Mrs. I***a
It's Great Day. Warmest Greetings from Bonnet Hotel Surabaya.
Thank you for choosing to stay at Bonnet Hotel Surabaya.
We are very happy that you want to share your experience with us. Hearing and learning about your extraordinary experience while staying with us is an honor for us. We will always remember your extraordinary experience and we maintain the quality of service, we strive to continue to improve the quality of extraordinary service for you.
We really hope to be able to serve you again at Bonnet Hotel Surabaya.
Thank You. Regards.
Bonnet Hotel Surabaya
RI
Reynaldi I. K.
9.4
/10
Reviewed 9 week(s) ago
Insanely good value, strategic location, supermarket at the ground floor
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Accommodation's Reply
03 Sep 2025
Dear Mr./Mrs. Reynaldi
It's Great Day. Warmest Greetings from Bonnet Hotel Surabaya.
Thank you for choosing to stay at Bonnet Hotel Surabaya.
We are very happy that you want to share your experience with us. Hearing and learning about your extraordinary experience while staying with us is an honor for us. We will always remember your extraordinary experience and we maintain the quality of service, we strive to continue to improve the quality of extraordinary service for you.
We really hope to be able to serve you again at Bonnet Hotel Surabaya.
Thank You. Regards.
Bonnet Hotel Surabaya
D***t
Staycation
8.5
/10
Reviewed 11 week(s) ago
The room is very comfortable, connected to a very complete supermarket.
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Accommodation's Reply
03 Sep 2025
Dear Mr./Mrs. D***t
It's Great Day. Warmest Greetings from Bonnet Hotel Surabaya.
Thank you for choosing to stay at Bonnet Hotel Surabaya.
We are very happy that you want to share your experience with us. Hearing and learning about your extraordinary experience while staying with us is an honor for us. We will always remember your extraordinary experience and we maintain the quality of service, we strive to continue to improve the quality of extraordinary service for you.
We really hope to be able to serve you again at Bonnet Hotel Surabaya.
Thank You. Regards.
Bonnet Hotel Surabaya
Number of reviews per page
20
40