Clove Hotel

Hotels
8.2
/10
Very Good
14,707 reviews

What Guests Say About Their Stay

Staff Friendliness (275)
Ambiance (251)
Bedroom (220)
Hotel Area (216)
F***a
10.0
/ 10
Great hotel, clean and cozy room, friendly staff, and perfect location. Breakfast was delicious.
Ahmad T.
10.0
/ 10
The hotel's location is quite remote (up a hill), but once you reach the top, the beautiful view makes up for it. This is my second time here. Highly recommended for those looking for a staycation. The place is comfortable, the price is affordable, the views are beautiful, the service is excellent, and the check-in and check-out processes are fast.
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Nida A.
8.8
/ 10
The staff is friendly, the food in the restaurant is delicious, and the breakfast is varied and tasty. The room facilities are great... Overall, it's highly recommended 👍🫶🏻
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Triyani
10.0
/ 10
The staff is very friendly, the room is spacious and clean. Satisfied staying at Clove Hotel, sometime want to stay there again😁
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D***i
8.5
/ 10
The hotel staff is very friendly, the room is comfortable and clean, the breakfast is delicious and has many menu choices. Highly recommended for a vacation with family. Next vacation to Bandung, definitely to Clove Hotel again..
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In the Area
See Map
Jl. Awiligar Raya Dago Pakar II Bandung Jawa Barat 40191, Dago, Bandung, Jawa Barat, Indonesia, 40191

Main Facilities

Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Clove Hotel is located in area / city Dago. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Clove Hotel

Jl. Awiligar Raya Dago Pakar II Bandung Jawa Barat 40191, Dago, Bandung, Jawa Barat, Indonesia, 40191
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Lobby Clove Hotel
Lobby 2 Clove Hotel

Discover More About Clove Hotel

Location


Clove Hotel is located in area / city Dago.

About Clove Hotel

Not only located within easy reach of various places of interests for your adventure, but staying at Clove Hotel will also give you a pleasant stay.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Clove Hotel.

Have fun with various entertaining facilities for you and the whole family at Clove Hotel, a wonderful accommodation for your family holiday.

This hotel is an ideal choice for you, novice to professional golfers.

If you plan to have a long-term stay, staying at Clove Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Clove Hotel exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Clove Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Clove Hotel.

All facilities in Clove Hotel

Entertainment Facility Clove Hotel
Entertainment Facility
Lobby Clove Hotel
Lobby
Exterior Clove Hotel
Exterior
Bedroom Clove Hotel
Bedroom
Others Clove Hotel
Others

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Multilingual staff
  • Tours
  • Wedding service

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Terrace

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Buffet breakfast
  • Breakfast (surcharge)
  • Snacks
  • Vegetarian meal

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Shower
  • TV

Business Facilities

  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Things to Do

  • Garden
  • Outdoor pool

Connectivity

  • Internet point
  • Free WiFi

Family-friendly Facilities

  • Children pool

Transportation

  • Valet parking

Accessibilty

  • Wheelchair accessible

Nearby Facilities

  • Grocery

Kids and Pets

  • Babysitting

Accommodation Policy & General Information in Clove Hotel

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Additional Policy

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed.
Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.





General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Clove Hotel
143
Number of floors in Clove Hotel
7
Another facilities in Clove Hotel
Coffee/tea in lobby, Coffee shop, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in Clove Hotel

What are available facilities at Clove Hotel?
There are top facilites at Clove Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Clove Hotel?
The standard check-in time at Clove Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Clove Hotel provide breakfast?
Yes, Clove Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Clove Hotel?
Clove Hotel is a 4.0-star hotel.
How many floors does Clove Hotel have?
Clove Hotel has 7 floors.
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More Reviews from Other Guests in Clove Hotel

Overall Ratings & Reviews Clove Hotel

Traveloka (14,695)
Other sources (12)
8.3
Very Good
From 14,695 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.4

Meal

8.0

Location

7.9

Service and Facilites

8.2

People often mention about Clove Hotel
All
Staff Friendliness (255)
Ambiance (235)
Taste (220)
Bedroom (217)
Hotel Area (206)
Variety (206)
Family Friendly (196)
Bathroom (186)
Surroundings (171)
Room Space (168)
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Most Recent
Format
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Preferences
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Traveler Reviews Clove Hotel

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 day(s) ago
Overall, this hotel looks really good from the outside, but when you enter the room, it's so ordinary! It doesn't look like a 4-star hotel.
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1 people find it helpful
A***D
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Recommendations for a staycation with your partner or family
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y***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 day(s) ago
The uphill journey to the hotel is quite long, but it is worth it with the beautiful view and the friendliness of the hotel staff. The day I stayed, there was also a hotel anniversary event, so the atmosphere was quite lively and the noise from outside was quite audible in the room.
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Siti M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The hotel isn't actually far, but access to it is a bit tricky. The road is small and full of potholes. The air is good for healing.
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Accommodation's Reply
27 Nov 2025
We are so grateful for the trust that Puan Siti has placed in us throughout our stay at Clove. Our staff is also delighted to receive your compliments. 💕 Mr. Sengkee is always ready to be your second home. 💐. #icloveyou Sincerely, Astrid, Guest Relations Officer
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Kania P. S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Those who have never been here, try staying at Clove. The place is beautiful, comfortable, clean, the swimming pool is nice, the atmosphere is cool, the food is delicious.
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1 people find it helpful
Accommodation's Reply
27 Nov 2025
This kind of review from Kanya makes our team very happy! We are glad that our service made such a good impression. Stay healthy and see you again on your next visit! #icloveyou 💛 Best wishes from Clove, Astrid, Customer Service Officer
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RENDI P. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
It's great, it's really worth it to staycation with the family.
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Accommodation's Reply
24 Nov 2025
Thank you for choosing Clove. We hope you had an unforgettable experience. Our team is honored to receive this compliment. We look forward to your visit again. 😍 #icloveyou Best wishes from Clove, Astrid, Customer Service Officer
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I***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
The place is nice, but the location is a bit inside. The hotel is nice and comfortable, still beautiful so it feels cool.
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Accommodation's Reply
25 Nov 2025
Thank you for choosing Clove. We hope you had an unforgettable experience. Our team is honored to receive this compliment. We look forward to your visit again. 😍 #icloveyou Best wishes from Clove, Astrid, Customer Service Officer
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J***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.8
/10
Reviewed 2 week(s) ago
I stayed here after work and also had a staycation with my wife. But I wasn't satisfied with the price of 1.1 million rupiah per night. You could have found a better hotel. When I checked in, I was a bit confused about the room type. I booked a junior suite with a valley view. The staff told me it was a garden view. They said it was the same, just a different name on Traveloka. I left my lighter in my car, but it was parked far away and used the valley view. I wanted to get it to my car, but they said it was far away. Finally, I lent it to a friend of the receptionist. But they told me to return it, sir. It wasn't anything special. It was obvious the staff was inexperienced and didn't want to be bothered. Finally, I got to my room. But it wasn't very clean: the cupboard was dusty, and the water boiler was dirty. I asked for the water boiler to be replaced. They did, but it was still just as dirty. I ended up washing it myself. Luckily, the mattress was clean and comfortable. I'm a bit confused, with a 4-star rating, but our experience was like this. Maybe we were just unlucky. But I don't want to stay here again.
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1 people find it helpful
Accommodation's Reply
27 Nov 2025
Thank you for being honest and taking the time to write this review. We take your comments very seriously. We are working to make this experience even better. #icloveyou Best regards, Clove, Astrid, Customer Service Representative
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D***s
icon-origin-TRAVELOKA
6.2
/10
Reviewed 2 week(s) ago
The road leading to the hotel is narrow and in poor condition. Cleanliness is lacking , there was dirt in front of our door that wasn’t cleaned for a long time, and the pool was dirty. The receptionist was also not very friendly. Overall, it was a disappointing stay.
1 people find it helpful
Accommodation's Reply
24 Nov 2025
We apologize for the inconvenience. We don't want this to happen to anyone. We are working hard to make this experience a better one. #icloveyou With love, Astrid, Customer Service Officer
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A***s
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Looking for a place to stay for clients in Bandung, Clove Garden Hotel is a very attractive option. Access to the hotel is relatively easy, and the most striking feature is its view. At night, the view of Bandung is truly beautiful, with its clear city lights. In the morning, the blend of city and nature feels seamless, creating a calming and refreshing atmosphere. The rooms and hotel area are quite comfortable. The breakfast selection is good, although the taste could be improved a bit to make it even more enjoyable. Overall, my stay here was a good and satisfying experience. Thank you, Clove Hotel!
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Accommodation's Reply
24 Nov 2025
We're delighted to hear positive feedback on your experience. We always welcome suggestions for the comfort of our guests. See you on your next experience. #icloveyou Best wishes from Clove, Astrid, Guest Relations Officer
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R***O
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel is very comfortable, and the food is varied. The prices are affordable. Awesome.
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1 people find it helpful
Accommodation's Reply
24 Nov 2025
Thank you so much. We really appreciate your feedback. We hope that every moment you stay at Clove will be warm and pleasant. We look forward to your special moments together. ❤️.#icloveyou Sincerely, Astrid, Guest Relations Officer
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N***a
icon-origin-TRAVELOKA
9.0
/10
Reviewed 2 week(s) ago
For the promo price, it's worth it. But for the normal price, I think it's not enough, the room is small, the view is good only for certain room types, the food is standard
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3 people find it helpful
Accommodation's Reply
22 Nov 2025
We appreciate your time and attention to writing this review. We will keep what we have and continue to improve on what we lack. We look forward to welcoming you back with the best version of Clove ever. #icloveyou Best regards, Clove, Astrid, Customer Support
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H***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
The hotel is nice, the atmosphere is comfortable, the view is also nice, but the food is lacking, the room is also small for the price
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Accommodation's Reply
17 Nov 2025
Reviews like this are a great reminder for us to keep improving. Thank you for sharing this information directly. We will not ignore it. We will definitely improve when you come back. #icloveyou With love from the bottom of our hearts, Astrid, Customer Relations Officer
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Muhammad F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very comfortable and highly recommended 🥰
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2 people find it helpful
Accommodation's Reply
17 Nov 2025
We were so happy to have you stay with us during our stay in Bandung. Every star from you is an encouragement to our team. See you on your next stay! 🤩 #icloveyou Sincerely, Astrid, Guest Relations Officer
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i***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Nice hotel, the view is really good, the downside is that it's really noisy because there are a lot of kids on holiday, the room is not soundproof
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3 people find it helpful
Accommodation's Reply
17 Nov 2025
Thank you for sharing this experience firsthand. We are conducting a thorough assessment to prevent similar incidents. We hope that one day we will be able to regain your trust. #icloveyou Best regards, Astrid, Customer Relations Officer
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
cool for the night view
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1 people find it helpful
Accommodation's Reply
17 Nov 2025
We welcome you to Clove. The room view is a favorite of many of our guests. Clove is always happy to be your second home. #icloveyou Sincerely, Astrid, Guest Relations Officer
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S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Good vibes, Friendly staff. Will be back here again for sure
Find this review helpful?
Accommodation's Reply
13 Nov 2025
Wow, we are so happy to read your review💕 We remain committed to maintaining your comfort and we look forward to welcoming you back anytime💐. #icloveyou Sincerely, Astrid, Customer Service Officer
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Irvan N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
perfect for avoiding the hustle and bustle of the city😍
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2 people find it helpful
Accommodation's Reply
13 Nov 2025
We are so glad that you had a wonderful experience, Irvan. The room view is a favorite of many of our guests. ☺️ Don't hesitate to stop by again if you are in Bandung. #icloveyou Sincerely, Astrid, Guest Relations Officer
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I***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
great escape😍 when u want relaxing
1 people find it helpful
Accommodation's Reply
12 Nov 2025
Thank you for your great review. We hope you enjoyed your stay and had a great time. See you again on your next visit! 🤩 #icloveyou Sincerely, Astrid, Customer Service Officer
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agus
icon-origin-TRAVELOKA
6.6
/10
Reviewed 3 week(s) ago
Stayed 2 nights in a junior suite. Everything was calculated: -One extra bottle of drinking water required a charge. -One extra towel required a charge. -Wi-Fi was difficult and often went out. -The restaurant was crowded like a market (unprepared, not considering the number of guests and capacity, and there was no need to add a stove and an egg-cooking staff). On the second day, the menu was even more limited. There was no communication between reception and the restaurant (after complaining, the receptionist said they could ask for water at the restaurant, but they refused). So it seemed like the reception was just avoiding conflict and ping-ponging customers. The staff were stiff, like dry chamois. Even though we communicated nicely, they still stuck to the rules, even though the room we booked was a junior suite, not a deluxe or superior room. They only gave us two 303ml bottles of water, similar to a glass of Aqua. I also asked for towels to keep the room and furniture clean from the kids swimming. Just two days after the review was posted on Google, a staff member or someone came to my room and offered me a light meal for the kids (I didn't take it) and two coffee vouchers. I'm a Platinum member on Traveloka, and I'm also a Diamond VIP on Agoda. You can see from the reviews whether I've ever had a complaint like this, if it wasn't excessive. This is the first time I've seen a hotel so considerate of customers regarding drinking water and towels. I'm just reviewing it as it is. There are many hotels in Bandung, and this is the last time I'll be at Hotel Clove (it's okay if they blacklist me). Thanks.
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3 people find it helpful
Accommodation's Reply
13 Nov 2025
We sincerely apologize. We take your question very seriously, Agus. From customers like you, we learn a lot. #icloveyou Best regards, Clove and Astrid, Customer Relations Managers
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Number of reviews per page
20
40

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Exterior 4 Clove Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Clove Hotel

Traveloka (14,695)
Other sources (12)
8.3
Very Good
From 14,695 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.4

Meal

8.0

Location

7.9

Service and Facilites

8.2

People often mention about Clove Hotel
All
Staff Friendliness (255)
Ambiance (235)
Taste (220)
Bedroom (217)
Hotel Area (206)
Variety (206)
Family Friendly (196)
Bathroom (186)
Surroundings (171)
Room Space (168)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Clove Hotel

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 day(s) ago
Overall, this hotel looks really good from the outside, but when you enter the room, it's so ordinary! It doesn't look like a 4-star hotel.
Translated by Google Icon
See original
1 people find it helpful
A***D
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Recommendations for a staycation with your partner or family
Translated by Google Icon
See original
Find this review helpful?
y***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 day(s) ago
The uphill journey to the hotel is quite long, but it is worth it with the beautiful view and the friendliness of the hotel staff. The day I stayed, there was also a hotel anniversary event, so the atmosphere was quite lively and the noise from outside was quite audible in the room.
Translated by Google Icon
See original
Find this review helpful?
Siti M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The hotel isn't actually far, but access to it is a bit tricky. The road is small and full of potholes. The air is good for healing.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
27 Nov 2025
We are so grateful for the trust that Puan Siti has placed in us throughout our stay at Clove. Our staff is also delighted to receive your compliments. 💕 Mr. Sengkee is always ready to be your second home. 💐. #icloveyou Sincerely, Astrid, Guest Relations Officer
Translated by Google Icon
See original
Kania P. S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Those who have never been here, try staying at Clove. The place is beautiful, comfortable, clean, the swimming pool is nice, the atmosphere is cool, the food is delicious.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
27 Nov 2025
This kind of review from Kanya makes our team very happy! We are glad that our service made such a good impression. Stay healthy and see you again on your next visit! #icloveyou 💛 Best wishes from Clove, Astrid, Customer Service Officer
Translated by Google Icon
See original
RENDI P. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
It's great, it's really worth it to staycation with the family.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Nov 2025
Thank you for choosing Clove. We hope you had an unforgettable experience. Our team is honored to receive this compliment. We look forward to your visit again. 😍 #icloveyou Best wishes from Clove, Astrid, Customer Service Officer
Translated by Google Icon
See original
I***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
The place is nice, but the location is a bit inside. The hotel is nice and comfortable, still beautiful so it feels cool.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
25 Nov 2025
Thank you for choosing Clove. We hope you had an unforgettable experience. Our team is honored to receive this compliment. We look forward to your visit again. 😍 #icloveyou Best wishes from Clove, Astrid, Customer Service Officer
Translated by Google Icon
See original
J***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.8
/10
Reviewed 2 week(s) ago
I stayed here after work and also had a staycation with my wife. But I wasn't satisfied with the price of 1.1 million rupiah per night. You could have found a better hotel. When I checked in, I was a bit confused about the room type. I booked a junior suite with a valley view. The staff told me it was a garden view. They said it was the same, just a different name on Traveloka. I left my lighter in my car, but it was parked far away and used the valley view. I wanted to get it to my car, but they said it was far away. Finally, I lent it to a friend of the receptionist. But they told me to return it, sir. It wasn't anything special. It was obvious the staff was inexperienced and didn't want to be bothered. Finally, I got to my room. But it wasn't very clean: the cupboard was dusty, and the water boiler was dirty. I asked for the water boiler to be replaced. They did, but it was still just as dirty. I ended up washing it myself. Luckily, the mattress was clean and comfortable. I'm a bit confused, with a 4-star rating, but our experience was like this. Maybe we were just unlucky. But I don't want to stay here again.
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
27 Nov 2025
Thank you for being honest and taking the time to write this review. We take your comments very seriously. We are working to make this experience even better. #icloveyou Best regards, Clove, Astrid, Customer Service Representative
Translated by Google Icon
See original
D***s
icon-origin-TRAVELOKA
6.2
/10
Reviewed 2 week(s) ago
The road leading to the hotel is narrow and in poor condition. Cleanliness is lacking , there was dirt in front of our door that wasn’t cleaned for a long time, and the pool was dirty. The receptionist was also not very friendly. Overall, it was a disappointing stay.
1 people find it helpful
Accommodation's Reply
24 Nov 2025
We apologize for the inconvenience. We don't want this to happen to anyone. We are working hard to make this experience a better one. #icloveyou With love, Astrid, Customer Service Officer
Translated by Google Icon
See original
A***s
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Looking for a place to stay for clients in Bandung, Clove Garden Hotel is a very attractive option. Access to the hotel is relatively easy, and the most striking feature is its view. At night, the view of Bandung is truly beautiful, with its clear city lights. In the morning, the blend of city and nature feels seamless, creating a calming and refreshing atmosphere. The rooms and hotel area are quite comfortable. The breakfast selection is good, although the taste could be improved a bit to make it even more enjoyable. Overall, my stay here was a good and satisfying experience. Thank you, Clove Hotel!
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Accommodation's Reply
24 Nov 2025
We're delighted to hear positive feedback on your experience. We always welcome suggestions for the comfort of our guests. See you on your next experience. #icloveyou Best wishes from Clove, Astrid, Guest Relations Officer
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R***O
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10.0
/10
Reviewed 2 week(s) ago
The hotel is very comfortable, and the food is varied. The prices are affordable. Awesome.
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1 people find it helpful
Accommodation's Reply
24 Nov 2025
Thank you so much. We really appreciate your feedback. We hope that every moment you stay at Clove will be warm and pleasant. We look forward to your special moments together. ❤️.#icloveyou Sincerely, Astrid, Guest Relations Officer
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N***a
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9.0
/10
Reviewed 2 week(s) ago
For the promo price, it's worth it. But for the normal price, I think it's not enough, the room is small, the view is good only for certain room types, the food is standard
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3 people find it helpful
Accommodation's Reply
22 Nov 2025
We appreciate your time and attention to writing this review. We will keep what we have and continue to improve on what we lack. We look forward to welcoming you back with the best version of Clove ever. #icloveyou Best regards, Clove, Astrid, Customer Support
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H***a
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Leisure
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8.2
/10
Reviewed 3 week(s) ago
The hotel is nice, the atmosphere is comfortable, the view is also nice, but the food is lacking, the room is also small for the price
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Accommodation's Reply
17 Nov 2025
Reviews like this are a great reminder for us to keep improving. Thank you for sharing this information directly. We will not ignore it. We will definitely improve when you come back. #icloveyou With love from the bottom of our hearts, Astrid, Customer Relations Officer
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Muhammad F.
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10.0
/10
Reviewed 3 week(s) ago
Very comfortable and highly recommended 🥰
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2 people find it helpful
Accommodation's Reply
17 Nov 2025
We were so happy to have you stay with us during our stay in Bandung. Every star from you is an encouragement to our team. See you on your next stay! 🤩 #icloveyou Sincerely, Astrid, Guest Relations Officer
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i***a
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Business
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8.5
/10
Reviewed 3 week(s) ago
Nice hotel, the view is really good, the downside is that it's really noisy because there are a lot of kids on holiday, the room is not soundproof
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3 people find it helpful
Accommodation's Reply
17 Nov 2025
Thank you for sharing this experience firsthand. We are conducting a thorough assessment to prevent similar incidents. We hope that one day we will be able to regain your trust. #icloveyou Best regards, Astrid, Customer Relations Officer
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A***a
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Staycation
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9.7
/10
Reviewed 3 week(s) ago
cool for the night view
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1 people find it helpful
Accommodation's Reply
17 Nov 2025
We welcome you to Clove. The room view is a favorite of many of our guests. Clove is always happy to be your second home. #icloveyou Sincerely, Astrid, Guest Relations Officer
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S***a
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Staycation
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8.5
/10
Reviewed 3 week(s) ago
Good vibes, Friendly staff. Will be back here again for sure
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Accommodation's Reply
13 Nov 2025
Wow, we are so happy to read your review💕 We remain committed to maintaining your comfort and we look forward to welcoming you back anytime💐. #icloveyou Sincerely, Astrid, Customer Service Officer
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Irvan N.
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Staycation
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10.0
/10
Reviewed 3 week(s) ago
perfect for avoiding the hustle and bustle of the city😍
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2 people find it helpful
Accommodation's Reply
13 Nov 2025
We are so glad that you had a wonderful experience, Irvan. The room view is a favorite of many of our guests. ☺️ Don't hesitate to stop by again if you are in Bandung. #icloveyou Sincerely, Astrid, Guest Relations Officer
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I***n
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Staycation
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9.7
/10
Reviewed 3 week(s) ago
great escape😍 when u want relaxing
1 people find it helpful
Accommodation's Reply
12 Nov 2025
Thank you for your great review. We hope you enjoyed your stay and had a great time. See you again on your next visit! 🤩 #icloveyou Sincerely, Astrid, Customer Service Officer
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agus
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6.6
/10
Reviewed 3 week(s) ago
Stayed 2 nights in a junior suite. Everything was calculated: -One extra bottle of drinking water required a charge. -One extra towel required a charge. -Wi-Fi was difficult and often went out. -The restaurant was crowded like a market (unprepared, not considering the number of guests and capacity, and there was no need to add a stove and an egg-cooking staff). On the second day, the menu was even more limited. There was no communication between reception and the restaurant (after complaining, the receptionist said they could ask for water at the restaurant, but they refused). So it seemed like the reception was just avoiding conflict and ping-ponging customers. The staff were stiff, like dry chamois. Even though we communicated nicely, they still stuck to the rules, even though the room we booked was a junior suite, not a deluxe or superior room. They only gave us two 303ml bottles of water, similar to a glass of Aqua. I also asked for towels to keep the room and furniture clean from the kids swimming. Just two days after the review was posted on Google, a staff member or someone came to my room and offered me a light meal for the kids (I didn't take it) and two coffee vouchers. I'm a Platinum member on Traveloka, and I'm also a Diamond VIP on Agoda. You can see from the reviews whether I've ever had a complaint like this, if it wasn't excessive. This is the first time I've seen a hotel so considerate of customers regarding drinking water and towels. I'm just reviewing it as it is. There are many hotels in Bandung, and this is the last time I'll be at Hotel Clove (it's okay if they blacklist me). Thanks.
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3 people find it helpful
Accommodation's Reply
13 Nov 2025
We sincerely apologize. We take your question very seriously, Agus. From customers like you, we learn a lot. #icloveyou Best regards, Clove and Astrid, Customer Relations Managers
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