De Pointé Resort & Resto

Resorts
9.0
/10
Exceptional
301 reviews

What Guests Say About Their Stay

A***i

9.4
/ 10
The room was nice, clean, tidy, and quiet. The staff were all friendly and responsive. It's perfect for those seeking tranquility, beautiful views, and a refreshing stay.
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S***q

8.5
/ 10
comfortable, pleasant, quiet, suitable, recommended for those who want to take a break from city life, plus the view is extraordinarily beautiful, romantic, good, plus the staff are friendly and the food is delicious.
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Utami W.

10.0
/ 10
I never get bored coming here. The rooms are clean, the facilities are good, the staff are all friendly, the food and the view are the best. Highly recommended!
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Patimah

10.0
/ 10
the view is very good when you come here, it's very cool and there is a lot of fog, it's perfect for healing with family, or with friends to relax.. the service is also good, the people are friendly. Highly recommended sir
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Dewi S. H.

8.5
/ 10
Kami sangat menikmati pengalaman staycation di sini, hotel-nya bersih, pelayanan ramah, sarapan beragam, dan yang lebih utama view-nya baguss sekali.
In the Area
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Perkebunan teh Ciliwung, Sukatani Rt 6, Tugu Utara, Kec. Cisarua, Bogor, Jawa Barat 16750, Cisarua, Puncak, Jawa Barat, Indonesia, 16750

Main Facilities

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Restaurant
Swimming Pool
Parking
WiFi
Staying at De Pointé Resort & Resto is a good choice when you are visiting Cisarua. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around De Pointé Resort & Resto

Perkebunan teh Ciliwung, Sukatani Rt 6, Tugu Utara, Kec. Cisarua, Bogor, Jawa Barat 16750, Cisarua, Puncak, Jawa Barat, Indonesia, 16750
Discover More Places
Lobby De Pointé Resort & Resto
Swimming Pool 2 De Pointé Resort & Resto

Discover More About De Pointé Resort & Resto

Discover the serene beauty and exceptional comfort awaiting you at

De Pointé Resort & Resto

, a premier destination nestled in the heart of Jawa Barat, Indonesia. This exquisite resort offers a perfect blend of relaxation, adventure, and culinary delights, making it an ideal choice for your next getaway. Room rates at

De Pointé Resort & Resto

start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

De Pointé Resort & Resto Location

De Pointé Resort & Resto

is strategically situated in the picturesque Puncak area of Jawa Barat, a region renowned for its lush tea plantations and cool mountain air. Located at Perkebunan teh Ciliwung, Sukatani Rt 6, Tugu Utara, Kec. Cisarua, Bogor, Jawa Barat 16750, Cisarua, Puncak, Jawa Barat, Indonesia, 16750, the resort offers a tranquil escape from the bustling city life. It is approximately a 2-3 hour drive from Jakarta, depending on traffic conditions, making it an accessible retreat for weekend getaways. The atmosphere here is one of peaceful seclusion, surrounded by verdant landscapes and the gentle sounds of nature, yet conveniently close to local attractions.

De Pointé Resort & Resto Facilities & Services

Facilities for guests at

De Pointé Resort & Resto

are designed to cater to every need, ensuring a comfortable and memorable stay. The resort boasts a range of amenities for both relaxation and recreation.

  • Swimming Pool:

    A refreshing oasis for guests to unwind and enjoy the tropical climate. Open daily from 8:00 AM to 6:00 PM.
  • Restaurant:

    Offering a diverse menu of local and international cuisine. Operating hours are from 7:00 AM to 10:00 PM.
  • Cafe:

    A cozy spot for coffee, snacks, and light meals. Open from 9:00 AM to 8:00 PM.
  • Children's Play Area:

    A safe and fun space for younger guests to enjoy. Available during daylight hours.
  • Spa and Wellness Center:

    Indulge in rejuvenating treatments and massages. Services are available from 10:00 AM to 7:00 PM, with prices starting from PHP 1,500.
  • Free Parking:

    Ample parking space is available for guests arriving by car.
  • Wi-Fi:

    Complimentary high-speed internet access is available throughout the resort.

De Pointé Resort & Resto Room Types

Explore the diverse

Room types of De Pointé Resort & Resto

, each thoughtfully designed to provide comfort and style. Whether you're traveling solo, as a couple, or with family, there's a perfect room to suit your needs.

  • Deluxe Room:

    Offers a comfortable stay with garden views. Available in smoking and non-smoking options.
  • Superior Room:

    A step up in space and amenities, also featuring garden views. Available in smoking and non-smoking options.
  • Suite:

    For those seeking extra luxury, the suites provide spacious living areas and enhanced amenities, often with partial mountain views. Some suites feature a bathtub.
  • Family Room:

    Ideal for families, these rooms offer ample space and can accommodate multiple guests, often with a choice of garden or mountain views.

Please note that specific room features like bathtubs may vary. For guests with pets,

De Pointé Resort & Resto

offers select pet-friendly rooms. An additional cleaning fee of PHP 500 per pet, per stay, applies to ensure the comfort of all guests.

De Pointé Resort & Resto Dining & Restaurants

Savor a delightful culinary journey at

De Pointé Resort & Resto

, where exquisite dining experiences await. The resort's on-site dining venues offer a variety of flavors to tantalize your taste buds.

  • The Garden Restaurant:

    This is the resort's main dining area, serving a delectable array of Indonesian specialties and international favorites. Enjoy breakfast from 7:00 AM to 10:00 AM, lunch from 12:00 PM to 3:00 PM, and dinner from 6:00 PM to 10:00 PM. Estimated price per person for lunch or dinner is around PHP 800.
  • The Terrace Cafe:

    A charming spot perfect for a morning coffee, afternoon tea, or a light snack. Open from 9:00 AM to 8:00 PM. Prices for coffee and pastries range from PHP 150 to PHP 300.

De Pointé Resort & Resto Nearby Attractions and Activities

The Puncak area surrounding

De Pointé Resort & Resto

is rich with natural beauty and cultural attractions, offering plenty of opportunities for exploration and adventure.

  • Taman Safari Indonesia:

    A renowned wildlife park where you can see a wide variety of animals in a naturalistic setting.
  • Puncak Pass:

    Famous for its stunning viewpoints, tea plantations, and cool climate, perfect for a scenic drive or a leisurely walk.
  • Kebun Raya Cibodas:

    A beautiful botanical garden showcasing diverse plant species, ideal for nature lovers and photographers.
  • Little Venice Kota Bunga:

    A unique themed village with canals and gondolas, offering a different kind of picturesque experience.
  • Curug Cilember:

    A series of beautiful waterfalls nestled in the lush greenery, perfect for a refreshing dip and a nature hike.

If you are looking for other activities around

De Pointé Resort & Resto

, check out the best deals on Traveloka: Recommended activities in Puncak!

How to Get to De Pointé Resort & Resto from the Airport

Getting to

De Pointé Resort & Resto

from the nearest major airport, Soekarno-Hatta International Airport (CGK) in Jakarta, is straightforward. The

airport transfer service of De Pointé Resort & Resto

can be arranged for your convenience, or you can opt for other transportation methods.

  • Hotel Private Airport Transfer:

    The most convenient option. The resort can arrange a private car to pick you up directly from the airport. This service typically costs around PHP 2,000 - PHP 3,000, depending on the vehicle type and current rates. This is the easiest way for

    how to get to De Pointé Resort & Resto

    .
  • Taxi/Ride-hailing Service:

    Metered taxis and ride-hailing services are readily available at the airport. The journey to

    De Pointé Resort & Resto

    can take 2-3 hours and may cost approximately PHP 800 - PHP 1,500, subject to traffic.
  • Rental Car:

    You can rent a car at the airport if you prefer to drive yourself. This offers flexibility for exploring the surrounding areas.

For seamless travel, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at De Pointé Resort & Resto

Choosing

De Pointé Resort & Resto

for your Jawa Barat adventure promises an unforgettable experience filled with relaxation, natural beauty, and excellent service. Here’s why it stands out:

  • Stunning Location:

    Nestled in the serene Puncak area, offering breathtaking views and a peaceful atmosphere.
  • Comprehensive Facilities:

    From a refreshing swimming pool to a rejuvenating spa, all your needs are catered for.
  • Comfortable Accommodations:

    A variety of well-appointed rooms and suites ensure a restful stay for all types of travelers.
  • Delicious Dining:

    Enjoy a culinary journey with diverse options at the on-site restaurants and cafes.
  • Proximity to Attractions:

    Easy access to popular natural and recreational spots in the Puncak region.

Check

Room availability at De Pointé Resort & Resto

and start planning your escape. For the best rates and a hassle-free experience, consider

Booking De Pointé Resort & Resto

through Traveloka. You can also Book budget hotels in Jawa Barat and Easily book domestic and international flights at low prices on Traveloka.

All facilities in De Pointé Resort & Resto

Swimming Pool De Pointé Resort & Resto
Swimming Pool
Functional Hall De Pointé Resort & Resto
Functional Hall
Lobby De Pointé Resort & Resto
Lobby
Others De Pointé Resort & Resto
Others
Restaurant De Pointé Resort & Resto
Restaurant

Things to Do

  • Barbecue
  • Children play area
  • Garden
  • Karaoke
  • Outdoor facilities
  • Outdoor heated pool
  • Outdoor pool
  • Parasol
  • Picnic area

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Front desk
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Wedding service

Food and Drinks

  • A la carte breakfast
  • Bar
  • Breakfast
  • Buffet breakfast
  • Dining area
  • Poolside bar
  • Show cooking restaurant

General

  • Banquet
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Terrace

Public Facilities

  • Parking
  • Restaurant
  • Breakfast restaurant
  • Room service
  • WiFi in public area

Business Facilities

  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector

In-room Facilities

  • Cable TV
  • Desk
  • Shower
  • TV

Transportation

  • Secure parking
  • Valet parking

Family-friendly Facilities

  • Children pool

Kids and Pets

  • Babysitting

Connectivity

  • Free WiFi

Accommodation Policy & General Information in De Pointé Resort & Resto

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 23:00
Check-out:
12:00 - 12:00

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival

Early Check-in

You're not allowed to check-in before the accommodation’s check-in time.
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General Information

Popular Facilities
Restaurant, Swimming Pool, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - 23:00 - to 12:00 - 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at De Pointé Resort & Resto
22
Number of floors in De Pointé Resort & Resto
4
Another facilities in De Pointé Resort & Resto
Barbecue, Children play area, Garden, Karaoke, Outdoor facilities

Frequently asked question in De Pointé Resort & Resto

What are available facilities at De Pointé Resort & Resto?
There are top facilites at De Pointé Resort & Resto such as Restaurant, Swimming Pool, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at De Pointé Resort & Resto?
The standard check-in time at De Pointé Resort & Resto is starting from 14:00 - 23:00 while the latest check-out time is at 12:00 - 12:00
Does De Pointé Resort & Resto provide breakfast?
Yes, De Pointé Resort & Resto provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of De Pointé Resort & Resto?
De Pointé Resort & Resto is a 0.0-star hotel.
How many floors does De Pointé Resort & Resto have?
De Pointé Resort & Resto has 4 floors.
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More Reviews from Other Guests in De Pointé Resort & Resto

9.0
Exceptional
From 301 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

8.9

Meal

8.9

Location

8.8

Service and Facilites

9.2

People often mention about De Pointé Resort & Resto
All
Staff Friendliness (56)
Ambiance (49)
Hotel Area (46)
Taste (46)
Bathroom (42)
Bedroom (39)
Family Friendly (35)
In-house Restaurant (33)
Room Space (32)
Variety (32)
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Traveler Reviews De Pointé Resort & Resto

Number of reviews per page
20
40
Customer reviews
P***a
icon-origin-TRAVELOKA
8.3
/10
Reviewed 4 day(s) ago
Overall good stay, please put more efforts on cleanliness and facilities maintenance since there are already old (moss, algae, stain in the ceramics on the pool & buildings) vs the promotional pictures
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 day(s) ago
Friendly staff, good, recommended.
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A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 day(s) ago
The room was nice, clean, tidy, and quiet. The staff were all friendly and responsive. It's perfect for those seeking tranquility, beautiful views, and a refreshing stay.
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1 people find it helpful
Fitri Y.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The hotel staff is friendly, the cleanliness is really good.. the view is great,,, not enough for just one night hehe still feel at home... suggest adding some children's games for the swimming pool...
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1 people find it helpful
LENI Y.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The view is nice and the place is comfortable.
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Dwi P. R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The road access is incredibly reliable, especially with a manual transmission. But the views are simply breathtaking, the best. All the staff are friendly, the rooms are clean and comfortable, and the restrooms are also spotless.
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1 people find it helpful
Accommodation's Reply
17 Jun 2026
"Dear Valued Guest, Greetings from De Pointe Resort. We appreciate you taking the time to write such a wonderful review about your stay at De Pointe Resort & Restaurant. We believe your feedback is vital to our success in consistently providing excellent service and helping us continuously improve our facilities and services. We look forward to welcoming you back to De Pointe Resort in the near future. Sincerely, The Management Team, De Pointe"
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R***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Friendly staff, clean environment, there is a warm water pool for children, quiet, cool.
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1 people find it helpful
Accommodation's Reply
16 Jun 2026
Dear Valued Guest of De Pointe Resort, We would like to thank you for taking the time to write such a wonderful review about your stay at De Pointe Resort & Restaurant. We believe your feedback is invaluable to our success in consistently providing excellent service and continuously improving our facilities and services. We look forward to welcoming you back to De Pointe Resort in the near future. Sincerely, The Management Team, De Pointe Resort
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Ganjar
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Friendly staff, comfortable atmosphere, and good facilities. Shuttle service hours should be extended to 10:00 PM to facilitate access to the restaurant from location 2. There was some disappointment due to discrepancies between the e-tickets issued and the ones purchased, and the complaints process was slow, although compensation was ultimately granted.
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1 people find it helpful
Accommodation's Reply
16 Jun 2026
Dear Valued Guest of De Pointe Resort, We would like to thank you for taking the time to write such a wonderful review about your stay at De Pointe Resort & Restaurant. We believe your feedback is invaluable to our success in consistently providing excellent service and continuously improving our facilities and services. We look forward to welcoming you back to De Pointe Resort in the near future. Sincerely, The Management Team, De Pointe Resort
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Marissa A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Best view. I'll come back here next time 😁
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3 people find it helpful
Accommodation's Reply
16 Jun 2026
Dear Valued Guest of De Pointe Resort, We would like to thank you for taking the time to write such a wonderful review about your stay at De Pointe Resort & Restaurant. We believe your feedback is invaluable to our success in consistently providing excellent service and continuously improving our facilities and services. We look forward to welcoming you back to De Pointe Resort in the near future. Sincerely, The Management Team, De Pointe Resort
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Z***n
icon-origin-TRAVELOKA
6.5
/10
Reviewed 3 week(s) ago
The staff was very friendly and helpful, but the resort management needs significant improvement. Upon arrival, we were simply directed to the parking area without any directions to the front desk, so we had to find the check-in location ourselves. The check-in process was also quite slow. The water heater in our room wasn't working, even though the resort is located in a cold area and a water heater is essential. We asked the staff for assistance, but the problem wasn't resolved until the next morning, when we were nearing check-out time. Furthermore, the pillows provided were too high, making them uncomfortable and causing a sore neck upon waking. This is a shame, as the location and ambiance of the resort are actually quite good. In my opinion, the current 9/10 rating doesn't reflect the actual situation, and hopefully, in the future, the quality of management, operational services, and room facility checks can be improved to provide a more comfortable guest experience.
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Accommodation's Reply
16 Jun 2026
Dear Valued Guest of De Point Resort, Thank you for choosing to stay with us at De Point Resort. We sincerely apologize that your stay did not meet your expectations due to any inconvenience and disappointment you may have experienced. We have forwarded your feedback to the relevant departments for immediate improvement. Please rest assured that your feedback is vital to our success in consistently providing excellent service and continuously improving our facilities and services. We are committed to providing the best possible facilities for all our guests at De Point, and we hope you will choose our hotel again on your next trip to Puncak. Sincerely, The Management Team, De Point
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Nurlia W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The staff was very helpful and responsive, and the shuttle service arrived promptly without a long wait. The best part was the view, which, oh my God, was like heaven on earth.
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Accommodation's Reply
16 Jun 2026
Dear Valued Guest of De Pointe Resort, We would like to thank you for taking the time to write such a wonderful review about your stay at De Pointe Resort & Restaurant. We believe your feedback is invaluable to our success in consistently providing excellent service and continuously improving our facilities and services. We look forward to welcoming you back to De Pointe Resort in the near future. Sincerely, The Management Team, De Pointe Resort
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I***a
icon-origin-TRAVELOKA
6.3
/10
Reviewed 7 week(s) ago
The hot water didn't work. The sliding door was incredibly difficult to open. The sink was incredibly small. There was no hairdryer. There were so many rules, but considering the facilities, a 5-star hotel would have been better, with more complete and comfortable amenities.
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2 people find it helpful
Accommodation's Reply
19 May 2026
Dear De Point Resort, Thank you for staying with us at De Point Resort. We sincerely apologize that your stay did not meet your expectations and that you experienced some inconvenience and disappointment. We have forwarded your feedback to the relevant departments for immediate improvement. Please be assured that your feedback is important to our success in providing consistent service and continuously improving our facilities and services. We are committed to providing the best possible facilities for all our guests at De Point, and we hope you will choose our hotel again on your next trip to Puncak. Sincerely, The Management Team, De Point
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Mahrani P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
The view is great, too bad the shuttle wasn't ready in the morning.
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Accommodation's Reply
19 May 2026
Dear Valued Guest of De Pointe Resort, We would like to thank you for taking the time to write such a wonderful review about your stay at De Pointe Resort & Restaurant. We believe your feedback is invaluable to our success in consistently providing excellent service and continuously improving our facilities and services. We look forward to welcoming you back to De Pointe Resort in the near future. Sincerely, The Management Team, De Pointe Resort
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J***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
That was a best experience and I'll be glad to see it again
3 people find it helpful
Accommodation's Reply
19 May 2026
Dear Valued Guest of De Pointe Resort, We would like to thank you for taking the time to write such a wonderful review about your stay at De Pointe Resort & Restaurant. We believe your feedback is invaluable to our success in consistently providing excellent service and continuously improving our facilities and services. We look forward to welcoming you back to De Pointe Resort in the near future. Sincerely, The Management Team, De Pointe Resort
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R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
It was so much fun, it lived up to expectations.
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3 people find it helpful
Accommodation's Reply
19 May 2026
Dear Valued Guest of De Pointe Resort, We would like to thank you for taking the time to write such a wonderful review about your stay at De Pointe Resort & Restaurant. We believe your feedback is invaluable to our success in consistently providing excellent service and continuously improving our facilities and services. We look forward to welcoming you back to De Pointe Resort in the near future. Sincerely, The Management Team, De Pointe Resort
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p***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
The service is very good, the staff is friendly
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1 people find it helpful
Accommodation's Reply
19 May 2026
Dear Valued Guest of De Pointe Resort, We would like to thank you for taking the time to write such a wonderful review about your stay at De Pointe Resort & Restaurant. We believe your feedback is invaluable to our success in consistently providing excellent service and continuously improving our facilities and services. We look forward to welcoming you back to De Pointe Resort in the near future. Sincerely, The Management Team, De Pointe Resort
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Patma A. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The place is very comfortable and we were given a free room upgrade because we had been here twice.
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1 people find it helpful
Accommodation's Reply
22 Apr 2026
Dear Valued Guest of De Pointe Resort, We would like to thank you for taking the time to write such a wonderful review about your stay at De Pointe Resort & Restaurant. We believe your feedback is invaluable to our success in consistently providing excellent service and continuously improving our facilities and services. We look forward to welcoming you back to De Pointe Resort in the near future. Sincerely, The Management Team, De Pointe Resort
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Ale M.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Very good service, delicious food.
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Accommodation's Reply
17 Apr 2026
Dear Valued Guest of De Pointe Resort, We would like to thank you for taking the time to write such a wonderful review about your stay at De Pointe Resort & Restaurant. We believe your feedback is invaluable to our success in consistently providing excellent service and continuously improving our facilities and services. We look forward to welcoming you back to De Pointe Resort in the near future. Sincerely, The Management Team, De Pointe Resort
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Rifki
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Thank you, God willing, we will be back soon.
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2 people find it helpful
Accommodation's Reply
17 Apr 2026
Dear Valued Guest of De Pointe Resort, We would like to thank you for taking the time to write such a wonderful review about your stay at De Pointe Resort & Restaurant. We believe your feedback is invaluable to our success in consistently providing excellent service and continuously improving our facilities and services. We look forward to welcoming you back to De Pointe Resort in the near future. Sincerely, The Management Team, De Pointe Resort
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R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The service is really 100 stars, all the staff are friendly, no exceptions. I want to stay here again, there is no need to worry about the room. Access is still easy, just when you want to get to the hotel it is a bit damaged but it is still tolerable.
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3 people find it helpful
Accommodation's Reply
17 Apr 2026
Dear Valued Guest of De Pointe Resort, We would like to thank you for taking the time to write such a wonderful review about your stay at De Pointe Resort & Restaurant. We believe your feedback is invaluable to our success in consistently providing excellent service and continuously improving our facilities and services. We look forward to welcoming you back to De Pointe Resort in the near future. Sincerely, The Management Team, De Pointe Resort
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Number of reviews per page
20
40

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Restaurant 4 De Pointé Resort & Resto

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 301 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

8.9

Meal

8.9

Location

8.8

Service and Facilites

9.2

People often mention about De Pointé Resort & Resto
All
Staff Friendliness (56)
Ambiance (49)
Hotel Area (46)
Taste (46)
Bathroom (42)
Bedroom (39)
Family Friendly (35)
In-house Restaurant (33)
Room Space (32)
Variety (32)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews De Pointé Resort & Resto

Number of reviews per page
20
40
Customer reviews
P***a
icon-origin-TRAVELOKA
8.3
/10
Reviewed 4 day(s) ago
Overall good stay, please put more efforts on cleanliness and facilities maintenance since there are already old (moss, algae, stain in the ceramics on the pool & buildings) vs the promotional pictures
Find this review helpful?
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 day(s) ago
Friendly staff, good, recommended.
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A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 day(s) ago
The room was nice, clean, tidy, and quiet. The staff were all friendly and responsive. It's perfect for those seeking tranquility, beautiful views, and a refreshing stay.
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1 people find it helpful
Fitri Y.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The hotel staff is friendly, the cleanliness is really good.. the view is great,,, not enough for just one night hehe still feel at home... suggest adding some children's games for the swimming pool...
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1 people find it helpful
LENI Y.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The view is nice and the place is comfortable.
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Dwi P. R.
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8.5
/10
Reviewed 2 week(s) ago
The road access is incredibly reliable, especially with a manual transmission. But the views are simply breathtaking, the best. All the staff are friendly, the rooms are clean and comfortable, and the restrooms are also spotless.
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1 people find it helpful
Accommodation's Reply
17 Jun 2026
"Dear Valued Guest, Greetings from De Pointe Resort. We appreciate you taking the time to write such a wonderful review about your stay at De Pointe Resort & Restaurant. We believe your feedback is vital to our success in consistently providing excellent service and helping us continuously improve our facilities and services. We look forward to welcoming you back to De Pointe Resort in the near future. Sincerely, The Management Team, De Pointe"
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R***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Friendly staff, clean environment, there is a warm water pool for children, quiet, cool.
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1 people find it helpful
Accommodation's Reply
16 Jun 2026
Dear Valued Guest of De Pointe Resort, We would like to thank you for taking the time to write such a wonderful review about your stay at De Pointe Resort & Restaurant. We believe your feedback is invaluable to our success in consistently providing excellent service and continuously improving our facilities and services. We look forward to welcoming you back to De Pointe Resort in the near future. Sincerely, The Management Team, De Pointe Resort
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Ganjar
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Friendly staff, comfortable atmosphere, and good facilities. Shuttle service hours should be extended to 10:00 PM to facilitate access to the restaurant from location 2. There was some disappointment due to discrepancies between the e-tickets issued and the ones purchased, and the complaints process was slow, although compensation was ultimately granted.
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1 people find it helpful
Accommodation's Reply
16 Jun 2026
Dear Valued Guest of De Pointe Resort, We would like to thank you for taking the time to write such a wonderful review about your stay at De Pointe Resort & Restaurant. We believe your feedback is invaluable to our success in consistently providing excellent service and continuously improving our facilities and services. We look forward to welcoming you back to De Pointe Resort in the near future. Sincerely, The Management Team, De Pointe Resort
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Marissa A.
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Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Best view. I'll come back here next time 😁
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3 people find it helpful
Accommodation's Reply
16 Jun 2026
Dear Valued Guest of De Pointe Resort, We would like to thank you for taking the time to write such a wonderful review about your stay at De Pointe Resort & Restaurant. We believe your feedback is invaluable to our success in consistently providing excellent service and continuously improving our facilities and services. We look forward to welcoming you back to De Pointe Resort in the near future. Sincerely, The Management Team, De Pointe Resort
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Z***n
icon-origin-TRAVELOKA
6.5
/10
Reviewed 3 week(s) ago
The staff was very friendly and helpful, but the resort management needs significant improvement. Upon arrival, we were simply directed to the parking area without any directions to the front desk, so we had to find the check-in location ourselves. The check-in process was also quite slow. The water heater in our room wasn't working, even though the resort is located in a cold area and a water heater is essential. We asked the staff for assistance, but the problem wasn't resolved until the next morning, when we were nearing check-out time. Furthermore, the pillows provided were too high, making them uncomfortable and causing a sore neck upon waking. This is a shame, as the location and ambiance of the resort are actually quite good. In my opinion, the current 9/10 rating doesn't reflect the actual situation, and hopefully, in the future, the quality of management, operational services, and room facility checks can be improved to provide a more comfortable guest experience.
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Accommodation's Reply
16 Jun 2026
Dear Valued Guest of De Point Resort, Thank you for choosing to stay with us at De Point Resort. We sincerely apologize that your stay did not meet your expectations due to any inconvenience and disappointment you may have experienced. We have forwarded your feedback to the relevant departments for immediate improvement. Please rest assured that your feedback is vital to our success in consistently providing excellent service and continuously improving our facilities and services. We are committed to providing the best possible facilities for all our guests at De Point, and we hope you will choose our hotel again on your next trip to Puncak. Sincerely, The Management Team, De Point
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Nurlia W.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The staff was very helpful and responsive, and the shuttle service arrived promptly without a long wait. The best part was the view, which, oh my God, was like heaven on earth.
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Accommodation's Reply
16 Jun 2026
Dear Valued Guest of De Pointe Resort, We would like to thank you for taking the time to write such a wonderful review about your stay at De Pointe Resort & Restaurant. We believe your feedback is invaluable to our success in consistently providing excellent service and continuously improving our facilities and services. We look forward to welcoming you back to De Pointe Resort in the near future. Sincerely, The Management Team, De Pointe Resort
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I***a
icon-origin-TRAVELOKA
6.3
/10
Reviewed 7 week(s) ago
The hot water didn't work. The sliding door was incredibly difficult to open. The sink was incredibly small. There was no hairdryer. There were so many rules, but considering the facilities, a 5-star hotel would have been better, with more complete and comfortable amenities.
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2 people find it helpful
Accommodation's Reply
19 May 2026
Dear De Point Resort, Thank you for staying with us at De Point Resort. We sincerely apologize that your stay did not meet your expectations and that you experienced some inconvenience and disappointment. We have forwarded your feedback to the relevant departments for immediate improvement. Please be assured that your feedback is important to our success in providing consistent service and continuously improving our facilities and services. We are committed to providing the best possible facilities for all our guests at De Point, and we hope you will choose our hotel again on your next trip to Puncak. Sincerely, The Management Team, De Point
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Mahrani P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
The view is great, too bad the shuttle wasn't ready in the morning.
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Accommodation's Reply
19 May 2026
Dear Valued Guest of De Pointe Resort, We would like to thank you for taking the time to write such a wonderful review about your stay at De Pointe Resort & Restaurant. We believe your feedback is invaluable to our success in consistently providing excellent service and continuously improving our facilities and services. We look forward to welcoming you back to De Pointe Resort in the near future. Sincerely, The Management Team, De Pointe Resort
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J***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
That was a best experience and I'll be glad to see it again
3 people find it helpful
Accommodation's Reply
19 May 2026
Dear Valued Guest of De Pointe Resort, We would like to thank you for taking the time to write such a wonderful review about your stay at De Pointe Resort & Restaurant. We believe your feedback is invaluable to our success in consistently providing excellent service and continuously improving our facilities and services. We look forward to welcoming you back to De Pointe Resort in the near future. Sincerely, The Management Team, De Pointe Resort
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R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
It was so much fun, it lived up to expectations.
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3 people find it helpful
Accommodation's Reply
19 May 2026
Dear Valued Guest of De Pointe Resort, We would like to thank you for taking the time to write such a wonderful review about your stay at De Pointe Resort & Restaurant. We believe your feedback is invaluable to our success in consistently providing excellent service and continuously improving our facilities and services. We look forward to welcoming you back to De Pointe Resort in the near future. Sincerely, The Management Team, De Pointe Resort
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p***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
The service is very good, the staff is friendly
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1 people find it helpful
Accommodation's Reply
19 May 2026
Dear Valued Guest of De Pointe Resort, We would like to thank you for taking the time to write such a wonderful review about your stay at De Pointe Resort & Restaurant. We believe your feedback is invaluable to our success in consistently providing excellent service and continuously improving our facilities and services. We look forward to welcoming you back to De Pointe Resort in the near future. Sincerely, The Management Team, De Pointe Resort
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Patma A. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The place is very comfortable and we were given a free room upgrade because we had been here twice.
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1 people find it helpful
Accommodation's Reply
22 Apr 2026
Dear Valued Guest of De Pointe Resort, We would like to thank you for taking the time to write such a wonderful review about your stay at De Pointe Resort & Restaurant. We believe your feedback is invaluable to our success in consistently providing excellent service and continuously improving our facilities and services. We look forward to welcoming you back to De Pointe Resort in the near future. Sincerely, The Management Team, De Pointe Resort
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Ale M.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Very good service, delicious food.
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Accommodation's Reply
17 Apr 2026
Dear Valued Guest of De Pointe Resort, We would like to thank you for taking the time to write such a wonderful review about your stay at De Pointe Resort & Restaurant. We believe your feedback is invaluable to our success in consistently providing excellent service and continuously improving our facilities and services. We look forward to welcoming you back to De Pointe Resort in the near future. Sincerely, The Management Team, De Pointe Resort
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Rifki
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Thank you, God willing, we will be back soon.
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2 people find it helpful
Accommodation's Reply
17 Apr 2026
Dear Valued Guest of De Pointe Resort, We would like to thank you for taking the time to write such a wonderful review about your stay at De Pointe Resort & Restaurant. We believe your feedback is invaluable to our success in consistently providing excellent service and continuously improving our facilities and services. We look forward to welcoming you back to De Pointe Resort in the near future. Sincerely, The Management Team, De Pointe Resort
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R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The service is really 100 stars, all the staff are friendly, no exceptions. I want to stay here again, there is no need to worry about the room. Access is still easy, just when you want to get to the hotel it is a bit damaged but it is still tolerable.
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3 people find it helpful
Accommodation's Reply
17 Apr 2026
Dear Valued Guest of De Pointe Resort, We would like to thank you for taking the time to write such a wonderful review about your stay at De Pointe Resort & Restaurant. We believe your feedback is invaluable to our success in consistently providing excellent service and continuously improving our facilities and services. We look forward to welcoming you back to De Pointe Resort in the near future. Sincerely, The Management Team, De Pointe Resort
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