FOX Hotel Pekanbaru

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8.5
/10
Very Good
5,240 reviews

What Guests Say About Their Stay

Bedroom (207)
Staff Friendliness (204)
Room Space (201)
Ambiance (193)

W***t

9.4
/ 10
A cool and comfortable hotel. The service is excellent, with the staff quick and smiling. Close to Kimteng culinary and other attractions.
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t***k

9.7
/ 10
This hotel is great, the rooms are spacious and clean. I'll definitely come back here again when I visit Pekanbaru.
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W***t

9.4
/ 10
A cool, clean, and popular hotel in the city center since its opening. Early check-in is possible after 12 noon. The staff are all friendly. Close to the mall and the legendary Kimtang culinary scene.
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Rahma O.

10.0
/ 10
The hotel is very clean, with very complete facilities. I had a very happy staycation here. I want to do it again. Thank you, Hotel Fox 🥰
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Verified Traveler

9.7
/ 10
I've been to this Fox Hotel many times, and it's incredibly satisfying. Every time I go on vacation, I always stay at a Fox Hotel. It's beyond words, just a simple experience. I've experienced the service here, and I've always found it to be exceptional. It's fantastic.
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In the Area
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Jalan Riau No. 147, Senapelan, Pekanbaru, Riau, Indonesia, 28154

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
note: hotel was previously named FOX HARRIS Hotel Pekanbaru (fka Tangram Hotel Pekanbaru) FOX Hotel Pekanbaru is located in area / city Senapelan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around FOX Hotel Pekanbaru

Jalan Riau No. 147, Senapelan, Pekanbaru, Riau, Indonesia, 28154
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Lobby FOX Hotel Pekanbaru
Lobby 2 FOX Hotel Pekanbaru

Discover More About FOX Hotel Pekanbaru

Discover Your Perfect Stay at FOX Hotel Pekanbaru

Welcome to FOX Hotel Pekanbaru, your premier destination for comfort and convenience in the vibrant city of Pekanbaru, Riau. Whether you're visiting for business or leisure, FOX Hotel Pekanbaru offers a welcoming atmosphere and exceptional service to make your stay truly memorable. Room rates at FOX Hotel Pekanbaru start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

FOX Hotel Pekanbaru Location

Strategically situated in the heart of Pekanbaru, FOX Hotel Pekanbaru is located at Jalan Riau No. 147, Senapelan, Pekanbaru, Riau, Indonesia, 28154. This prime location places you just a short distance from the city center, making it easy to access key business districts and popular attractions. For those arriving by road, the hotel is conveniently located near major thoroughfares, ensuring a smooth journey. The atmosphere around FOX Hotel Pekanbaru is one of vibrant urban energy, with easy access to local amenities and a lively city pulse, yet offering a tranquil retreat within its walls. It's an ideal base for exploring the rich culture and dynamic landscape of Riau.

FOX Hotel Pekanbaru Facilities & Services

Facilities for guests at FOX Hotel Pekanbaru are designed to cater to every need, ensuring a comfortable and enjoyable experience.
  • A refreshing outdoor swimming pool, perfect for a dip to beat the tropical heat. Operating hours are from 7:00 AM to 7:00 PM.
  • A well-equipped fitness center for guests to maintain their workout routine. Open daily from 6:00 AM to 9:00 PM.
  • Complimentary Wi-Fi access throughout the hotel, keeping you connected at all times.
  • On-site parking is available for guests with private vehicles, offering convenience and security.
  • A business center equipped with essential facilities for corporate travelers.
  • Room service is available to cater to your dining needs in the comfort of your room.
  • Concierge services to assist with your travel arrangements and local inquiries.

FOX Hotel Pekanbaru Room Types

Explore a diverse range of accommodations with the various room types of FOX Hotel Pekanbaru, each designed to provide a restful sanctuary.
  • Deluxe Room:

    Available with City View, these rooms offer a comfortable space for solo travelers or couples. Non-smoking rooms are available.
  • Superior Room:

    Offering a pleasant City View, these rooms are ideal for those seeking a bit more space. Non-smoking rooms are available.
  • Executive Room:

    Enjoy enhanced amenities and a City View in these well-appointed rooms. Non-smoking rooms are available.
  • Suite:

    For an elevated experience, our Suites provide spacious living areas and premium amenities with a City View. Some suites may feature a bathtub. Non-smoking rooms are available.
  • Family Room:

    Perfect for families, these rooms offer ample space and comfort, often with a City View. Non-smoking rooms are available.
Please note that specific room features like bathtubs may vary. For guests traveling with pets, please inquire directly with the hotel regarding pet-friendly room availability and any associated cleaning fees in Philippine Pesos (PHP).

FOX Hotel Pekanbaru Dining & Restaurants

Savor a delightful culinary journey at FOX Hotel Pekanbaru's dining establishments.
  • The Eatery:

    Our all-day dining restaurant offers a diverse menu of local and international cuisines. Enjoy breakfast from 6:00 AM to 10:00 AM, lunch from 12:00 PM to 3:00 PM, and dinner from 6:00 PM to 10:00 PM. Estimated price per person for lunch or dinner is around PHP 600.
  • The Lounge:

    A relaxed setting perfect for enjoying coffee, tea, or light snacks. Open from 10:00 AM to 11:00 PM.

FOX Hotel Pekanbaru Nearby Attractions and Activities

Immerse yourself in the local charm and explore the exciting attractions surrounding FOX Hotel Pekanbaru.
  • Anai Valley Waterfalls:

    A beautiful natural escape offering stunning cascades and lush greenery, perfect for a day trip.
  • Pekanbaru Great Mosque (Masjid Raya Pekanbaru):

    A significant religious and architectural landmark in the city.
  • Sang Nila Utama Museum:

    Discover the rich history and cultural heritage of Riau at this fascinating museum.
  • Sadai Beach:

    While a bit of a drive, this coastal area offers a relaxing beach experience and local seafood.
  • Pasar Bawah (Lower Market):

    Experience the vibrant local life and find unique souvenirs and local products at this bustling market.
If you are looking for other activities around FOX Hotel Pekanbaru, check out the best deals on Traveloka: Recommended activities in Pekanbaru!

How to Get to FOX Hotel Pekanbaru from the Airport

Getting to FOX Hotel Pekanbaru is convenient, with several transportation options available from the airport. The airport transfer service of FOX Hotel Pekanbaru can be arranged for a seamless arrival.
  • Hotel Private Airport Transfer:

    The most convenient option, offering direct transport to the hotel. Prices are available upon request.
  • Metered Taxis:

    Readily available at the airport, providing a direct and comfortable ride. Estimated fare is around PHP 300-500, depending on traffic.
  • Ride-hailing Services:

    Utilize popular ride-hailing services for a convenient and often more affordable option. Estimated fare is similar to metered taxis.
For those seeking pre-booked convenience, explore airport transfer services. You can also inquire about the FOX Hotel Pekanbaru airport transfer directly with the hotel.

Summary of Why You Should Choose to Stay at FOX Hotel Pekanbaru

Discover the compelling reasons to make FOX Hotel Pekanbaru your home away from home.
  • Prime Location:

    Centrally located for easy access to business and leisure activities.
  • Comfortable Accommodations:

    A variety of well-appointed rooms to suit every traveler's needs.
  • Excellent Facilities:

    Enjoy amenities like a swimming pool, fitness center, and complimentary Wi-Fi.
  • Dining Options:

    Savor delicious local and international dishes at our on-site restaurants.
  • Exceptional Service:

    Our friendly staff are dedicated to ensuring a pleasant and memorable stay.
Check for Room availability at FOX Hotel Pekanbaru and start Planning your trip. For Booking FOX Hotel Pekanbaru, visit Traveloka for the best deals and a hassle-free booking experience. Book budget hotels in Riau and Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in FOX Hotel Pekanbaru

Bar, Cafe and Lounge FOX Hotel Pekanbaru
Bar, Cafe and Lounge
Swimming Pool FOX Hotel Pekanbaru
Swimming Pool
Entertainment Facility FOX Hotel Pekanbaru
Entertainment Facility
Fitness Center FOX Hotel Pekanbaru
Fitness Center
Functional Hall FOX Hotel Pekanbaru
Functional Hall

Hotel Services

  • Bellhop
  • Concierge
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

Things to Do

  • Barbecue
  • Fitness center
  • Massage
  • Outdoor pool
  • Spa

General

  • AC
  • Banquet
  • Swimming pool
  • Smoking area

Transportation

  • Airport transfer
  • Secure parking
  • Valet parking

Food and Drinks

  • Restaurant with AC
  • Breakfast
  • Poolside bar

Business Facilities

  • Conference room
  • Meeting facilities
  • Projector

Nearby Facilities

  • Gift shop
  • Shops
  • Supermarket

Sports and Recreations

  • Fitness center

Kids and Pets

  • Babysitting

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in FOX Hotel Pekanbaru

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Extra Breakfast

Accommodation charges IDR 150,000/guest for extra breakfast.

Breakfast

Breakfast at the accommodation will be provided from 06:00 - 10:00.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at FOX Hotel Pekanbaru
225
Number of floors in FOX Hotel Pekanbaru
14
Another facilities in FOX Hotel Pekanbaru
Bellhop, Concierge, Express check-in, Express check-out, Front desk

Frequently asked question in FOX Hotel Pekanbaru

What are available facilities at FOX Hotel Pekanbaru?
There are top facilites at FOX Hotel Pekanbaru such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at FOX Hotel Pekanbaru?
The standard check-in time at FOX Hotel Pekanbaru is starting from From 14:00 while the latest check-out time is at Before 12:00
Does FOX Hotel Pekanbaru provide breakfast?
Yes, FOX Hotel Pekanbaru provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of FOX Hotel Pekanbaru?
FOX Hotel Pekanbaru is a 4.0-star hotel.
How many floors does FOX Hotel Pekanbaru have?
FOX Hotel Pekanbaru has 14 floors.
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More Reviews from Other Guests in FOX Hotel Pekanbaru

Overall Ratings & Reviews FOX Hotel Pekanbaru

Traveloka (5,223)
Other sources (17)
8.6
Very Good
From 5,223 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.4

Location

8.8

Service and Facilites

8.6

People often mention about FOX Hotel Pekanbaru
All
Staff Friendliness (105)
Bedroom (105)
Room Space (103)
Ambiance (87)
Distance to City Center (85)
Bathroom (82)
Hotel Area (76)
Surroundings (73)
Family Friendly (69)
Check-in/out Time (68)
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Traveler Reviews FOX Hotel Pekanbaru

Number of reviews per page
20
40
Customer reviews
W***t
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
A cool and comfortable hotel. The service is excellent, with the staff quick and smiling. Close to Kimteng culinary and other attractions.
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Accommodation's Reply
29 Jul 2026
Thank you very much for your wonderful review. We are delighted to know that you had a pleasant experience with us. Your kind feedback truly motivates our team to continue delivering excellent service and hospitality. We look forward to welcoming you back again soon. Warm regards, Hotel Management
p***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel was nice, the rooms were big and clean, and the food was plentiful.
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Accommodation's Reply
29 Jul 2026
Thank you very much for your wonderful review. We are delighted to know that you had a pleasant experience with us. Your kind feedback truly motivates our team to continue delivering excellent service and hospitality. We look forward to welcoming you back again soon. Warm regards, Hotel Management
A***u
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Quite comfortable, nice, and worth the price.
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Accommodation's Reply
29 Jul 2026
Thank you very much for your wonderful review. We are delighted to know that you had a pleasant experience with us. Your kind feedback truly motivates our team to continue delivering excellent service and hospitality. We look forward to welcoming you back again soon. Warm regards, Hotel Management
Vera S.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
The hotel is comfortable, the rooms are clean, the swimming pool is also nice.
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Accommodation's Reply
27 Jul 2026
Dear Ms Vera Thank you for your kind review and support. We are very happy to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team and encourages us to always provide the best experience for our guests. We can’t wait to welcome you back again soon. Best regards, Hotel Management
t***k
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
This hotel is great, the rooms are spacious and clean. I'll definitely come back here again when I visit Pekanbaru.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest Thank you very much for your wonderful review. We are delighted to know that you had a pleasant experience with us. Your kind feedback truly motivates our team to continue delivering excellent service and hospitality. We look forward to welcoming you back again soon. Warm regards, Hotel Management
A***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 6 week(s) ago
I couldn't get into a smoking room. I was told the room had been sprayed. But the room smelled so bad that the smell of cigarettes clung to my clothes. I told the receptionist I couldn't smoke, fearing suffocation. But they still directed me to a smoking room.
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01 Jul 2026
Dear Valued Guest Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the room assignment. We understand how uncomfortable it must have been, especially after you had informed our team that you are sensitive to cigarette smoke and preferred a non-smoking room. We deeply regret that the room did not meet your expectations despite our efforts to prepare it. Please be assured that your feedback has been shared with our Front Office and Housekeeping teams for immediate review to ensure guest preferences are handled more carefully and consistently in the future. Thank you for bringing this matter to our attention. We truly value your feedback and hope to have the opportunity to provide you with a much more comfortable stay on your next visit. Warm regards, Hotel Management
Putra G.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Clean and comfortable, friendly staff.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. This is certainly not the level of service and comfort we strive to provide to our guests. Your comments have been taken seriously and shared with the relevant team for immediate evaluation and improvement. We truly value your feedback as it helps us enhance the quality of our services and facilities. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Hotel Management
F***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 7 week(s) ago
In general, it is good, neat and clean, only the lighting in the room is not bright enough.
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1 people find it helpful
Accommodation's Reply
01 Jul 2026
Dear Valued Guest Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. This is certainly not the level of service and comfort we strive to provide to our guests. Your comments have been taken seriously and shared with the relevant team for immediate evaluation and improvement. We truly value your feedback as it helps us enhance the quality of our services and facilities. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Hotel Management
A***s
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
I often stay here when I go to Pekanbaru.
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1 people find it helpful
Accommodation's Reply
01 Jul 2026
Dear Valued Guest Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. This is certainly not the level of service and comfort we strive to provide to our guests. Your comments have been taken seriously and shared with the relevant team for immediate evaluation and improvement. We truly value your feedback as it helps us enhance the quality of our services and facilities. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Hotel Management
i***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The hotel is clean, the staff is also friendly.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. This is certainly not the level of service and comfort we strive to provide to our guests. Your comments have been taken seriously and shared with the relevant team for immediate evaluation and improvement. We truly value your feedback as it helps us enhance the quality of our services and facilities. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Hotel Management
D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
The downside is the constant odor from the bathroom. Even if you spray air freshener, the smell will still linger. Otherwise, it's very good. The staff is friendly, the room is spacious, and it's close to the mall. Hopefully, the bathroom will no longer smell, as it makes the room a bit odd.
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Accommodation's Reply
01 Jul 2026
Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed our friendly service, spacious room, and convenient location near the mall. Your kind compliments are truly appreciated by our team. At the same time, we sincerely apologize for the unpleasant odor from the bathroom that affected your comfort during your stay. Please rest assured that your feedback has been shared with our Engineering and Housekeeping teams for immediate inspection and corrective action to identify and resolve the source of the odor. Thank you once again for your valuable feedback. We truly appreciate your suggestion and hope to welcome you back for an even more comfortable and enjoyable stay in the future. Warm regards, Hotel Management
W***t
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
A cool, clean, and popular hotel in the city center since its opening. Early check-in is possible after 12 noon. The staff are all friendly. Close to the mall and the legendary Kimtang culinary scene.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. This is certainly not the level of service and comfort we strive to provide to our guests. Your comments have been taken seriously and shared with the relevant team for immediate evaluation and improvement. We truly value your feedback as it helps us enhance the quality of our services and facilities. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Hotel Management
F***Y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Ok, keep it up. Maybe breakfast has more choices.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. This is certainly not the level of service and comfort we strive to provide to our guests. Your comments have been taken seriously and shared with the relevant team for immediate evaluation and improvement. We truly value your feedback as it helps us enhance the quality of our services and facilities. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Hotel Management
Nova D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
The room is clean and comfortable, and the staff are friendly plus the best view :)
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1 people find it helpful
Accommodation's Reply
27 Jul 2026
Dear Ms Nova Thank you for your kind review and support. We are very happy to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team and encourages us to always provide the best experience for our guests. We can’t wait to welcome you back again soon. Best regards, Hotel Management
I***e
icon-origin-TRAVELOKA
6.2
/10
Reviewed 11 week(s) ago
Not helpful in name change or substitution issues, and not as expected.
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Accommodation's Reply
29 Jul 2026
Thank you for sharing your feedback with us. We sincerely apologize that the assistance provided regarding the name change or amendment did not meet your expectations. We understand how disappointing it can be when a requested change cannot be handled as smoothly as expected. Your comments have been shared with our Front Office and Reservation teams for further review, particularly regarding clearer communication, available options, and better assistance when handling booking amendments. We truly appreciate your feedback and hope to have the opportunity to provide you with a smoother and more satisfactory experience in the future. Warm regards, Hotel Management
corie c.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Everything is the best, the food is also the best.
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Accommodation's Reply
27 Jul 2026
Dear Ms Corie Thank you for your kind review and support. We are very happy to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team and encourages us to always provide the best experience for our guests. We can’t wait to welcome you back again soon. Best regards, Hotel Management
Rahma O.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel is very clean, with very complete facilities. I had a very happy staycation here. I want to do it again. Thank you, Hotel Fox 🥰
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Accommodation's Reply
27 Jul 2026
Dear Ms Rahma Thank you for your kind review and support. We are very happy to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team and encourages us to always provide the best experience for our guests. We can’t wait to welcome you back again soon. Best regards, Hotel Management
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Senggo
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
Car parking tickets aren't adjusted for length of stay, making it quite inconvenient when the post office staff tells you your car hasn't renewed its parking permit. Do you really have to report it to the front desk every day? There's no notification whatsoever.
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1 people find it helpful
Accommodation's Reply
29 Jul 2026
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the parking validation during your stay. We understand how uncomfortable it must have been to be informed at the parking exit that your vehicle’s parking authorization had not been extended, especially when no prior information or clear instructions were provided. Your feedback has been shared with our Front Office and Security teams for immediate review. We will work on improving the coordination and communication of our parking procedures so that guests staying for multiple nights receive clear information and do not experience unnecessary inconvenience. We truly appreciate you bringing this matter to our attention. Your feedback will help us improve the overall arrival and parking experience for our guests. Warm regards, Hotel Management
N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
Clean and comfortable, good facilities
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1 people find it helpful
Accommodation's Reply
27 Jul 2026
Dear Value Guest Thank you for your kind review and support. We are very happy to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team and encourages us to always provide the best experience for our guests. We can’t wait to welcome you back again soon. Best regards, Hotel Management
a***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Comfortable, nice, and clean. The hotel is perfect for families.
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Accommodation's Reply
27 Jul 2026
Dear Value Guest Thank you for your kind review and support. We are very happy to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team and encourages us to always provide the best experience for our guests. We can’t wait to welcome you back again soon. Best regards, Hotel Management
Number of reviews per page
20
40

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Lobby 4 FOX Hotel Pekanbaru

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews FOX Hotel Pekanbaru

Traveloka (5,223)
Other sources (17)
8.6
Very Good
From 5,223 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.4

Location

8.8

Service and Facilites

8.6

People often mention about FOX Hotel Pekanbaru
All
Staff Friendliness (105)
Bedroom (105)
Room Space (103)
Ambiance (87)
Distance to City Center (85)
Bathroom (82)
Hotel Area (76)
Surroundings (73)
Family Friendly (69)
Check-in/out Time (68)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews FOX Hotel Pekanbaru

Number of reviews per page
20
40
Customer reviews
W***t
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
A cool and comfortable hotel. The service is excellent, with the staff quick and smiling. Close to Kimteng culinary and other attractions.
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Find this review helpful?
Accommodation's Reply
29 Jul 2026
Thank you very much for your wonderful review. We are delighted to know that you had a pleasant experience with us. Your kind feedback truly motivates our team to continue delivering excellent service and hospitality. We look forward to welcoming you back again soon. Warm regards, Hotel Management
p***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel was nice, the rooms were big and clean, and the food was plentiful.
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Accommodation's Reply
29 Jul 2026
Thank you very much for your wonderful review. We are delighted to know that you had a pleasant experience with us. Your kind feedback truly motivates our team to continue delivering excellent service and hospitality. We look forward to welcoming you back again soon. Warm regards, Hotel Management
A***u
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Quite comfortable, nice, and worth the price.
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Accommodation's Reply
29 Jul 2026
Thank you very much for your wonderful review. We are delighted to know that you had a pleasant experience with us. Your kind feedback truly motivates our team to continue delivering excellent service and hospitality. We look forward to welcoming you back again soon. Warm regards, Hotel Management
Vera S.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
The hotel is comfortable, the rooms are clean, the swimming pool is also nice.
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Accommodation's Reply
27 Jul 2026
Dear Ms Vera Thank you for your kind review and support. We are very happy to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team and encourages us to always provide the best experience for our guests. We can’t wait to welcome you back again soon. Best regards, Hotel Management
t***k
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
This hotel is great, the rooms are spacious and clean. I'll definitely come back here again when I visit Pekanbaru.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest Thank you very much for your wonderful review. We are delighted to know that you had a pleasant experience with us. Your kind feedback truly motivates our team to continue delivering excellent service and hospitality. We look forward to welcoming you back again soon. Warm regards, Hotel Management
A***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 6 week(s) ago
I couldn't get into a smoking room. I was told the room had been sprayed. But the room smelled so bad that the smell of cigarettes clung to my clothes. I told the receptionist I couldn't smoke, fearing suffocation. But they still directed me to a smoking room.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the room assignment. We understand how uncomfortable it must have been, especially after you had informed our team that you are sensitive to cigarette smoke and preferred a non-smoking room. We deeply regret that the room did not meet your expectations despite our efforts to prepare it. Please be assured that your feedback has been shared with our Front Office and Housekeeping teams for immediate review to ensure guest preferences are handled more carefully and consistently in the future. Thank you for bringing this matter to our attention. We truly value your feedback and hope to have the opportunity to provide you with a much more comfortable stay on your next visit. Warm regards, Hotel Management
Putra G.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Clean and comfortable, friendly staff.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. This is certainly not the level of service and comfort we strive to provide to our guests. Your comments have been taken seriously and shared with the relevant team for immediate evaluation and improvement. We truly value your feedback as it helps us enhance the quality of our services and facilities. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Hotel Management
F***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 7 week(s) ago
In general, it is good, neat and clean, only the lighting in the room is not bright enough.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. This is certainly not the level of service and comfort we strive to provide to our guests. Your comments have been taken seriously and shared with the relevant team for immediate evaluation and improvement. We truly value your feedback as it helps us enhance the quality of our services and facilities. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Hotel Management
A***s
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
I often stay here when I go to Pekanbaru.
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1 people find it helpful
Accommodation's Reply
01 Jul 2026
Dear Valued Guest Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. This is certainly not the level of service and comfort we strive to provide to our guests. Your comments have been taken seriously and shared with the relevant team for immediate evaluation and improvement. We truly value your feedback as it helps us enhance the quality of our services and facilities. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Hotel Management
i***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The hotel is clean, the staff is also friendly.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. This is certainly not the level of service and comfort we strive to provide to our guests. Your comments have been taken seriously and shared with the relevant team for immediate evaluation and improvement. We truly value your feedback as it helps us enhance the quality of our services and facilities. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Hotel Management
D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
The downside is the constant odor from the bathroom. Even if you spray air freshener, the smell will still linger. Otherwise, it's very good. The staff is friendly, the room is spacious, and it's close to the mall. Hopefully, the bathroom will no longer smell, as it makes the room a bit odd.
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Accommodation's Reply
01 Jul 2026
Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed our friendly service, spacious room, and convenient location near the mall. Your kind compliments are truly appreciated by our team. At the same time, we sincerely apologize for the unpleasant odor from the bathroom that affected your comfort during your stay. Please rest assured that your feedback has been shared with our Engineering and Housekeeping teams for immediate inspection and corrective action to identify and resolve the source of the odor. Thank you once again for your valuable feedback. We truly appreciate your suggestion and hope to welcome you back for an even more comfortable and enjoyable stay in the future. Warm regards, Hotel Management
W***t
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
A cool, clean, and popular hotel in the city center since its opening. Early check-in is possible after 12 noon. The staff are all friendly. Close to the mall and the legendary Kimtang culinary scene.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. This is certainly not the level of service and comfort we strive to provide to our guests. Your comments have been taken seriously and shared with the relevant team for immediate evaluation and improvement. We truly value your feedback as it helps us enhance the quality of our services and facilities. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Hotel Management
F***Y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Ok, keep it up. Maybe breakfast has more choices.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. This is certainly not the level of service and comfort we strive to provide to our guests. Your comments have been taken seriously and shared with the relevant team for immediate evaluation and improvement. We truly value your feedback as it helps us enhance the quality of our services and facilities. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Hotel Management
Nova D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
The room is clean and comfortable, and the staff are friendly plus the best view :)
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Accommodation's Reply
27 Jul 2026
Dear Ms Nova Thank you for your kind review and support. We are very happy to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team and encourages us to always provide the best experience for our guests. We can’t wait to welcome you back again soon. Best regards, Hotel Management
I***e
icon-origin-TRAVELOKA
6.2
/10
Reviewed 11 week(s) ago
Not helpful in name change or substitution issues, and not as expected.
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Accommodation's Reply
29 Jul 2026
Thank you for sharing your feedback with us. We sincerely apologize that the assistance provided regarding the name change or amendment did not meet your expectations. We understand how disappointing it can be when a requested change cannot be handled as smoothly as expected. Your comments have been shared with our Front Office and Reservation teams for further review, particularly regarding clearer communication, available options, and better assistance when handling booking amendments. We truly appreciate your feedback and hope to have the opportunity to provide you with a smoother and more satisfactory experience in the future. Warm regards, Hotel Management
corie c.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Everything is the best, the food is also the best.
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Accommodation's Reply
27 Jul 2026
Dear Ms Corie Thank you for your kind review and support. We are very happy to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team and encourages us to always provide the best experience for our guests. We can’t wait to welcome you back again soon. Best regards, Hotel Management
Rahma O.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel is very clean, with very complete facilities. I had a very happy staycation here. I want to do it again. Thank you, Hotel Fox 🥰
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Accommodation's Reply
27 Jul 2026
Dear Ms Rahma Thank you for your kind review and support. We are very happy to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team and encourages us to always provide the best experience for our guests. We can’t wait to welcome you back again soon. Best regards, Hotel Management
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Senggo
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
Car parking tickets aren't adjusted for length of stay, making it quite inconvenient when the post office staff tells you your car hasn't renewed its parking permit. Do you really have to report it to the front desk every day? There's no notification whatsoever.
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1 people find it helpful
Accommodation's Reply
29 Jul 2026
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the parking validation during your stay. We understand how uncomfortable it must have been to be informed at the parking exit that your vehicle’s parking authorization had not been extended, especially when no prior information or clear instructions were provided. Your feedback has been shared with our Front Office and Security teams for immediate review. We will work on improving the coordination and communication of our parking procedures so that guests staying for multiple nights receive clear information and do not experience unnecessary inconvenience. We truly appreciate you bringing this matter to our attention. Your feedback will help us improve the overall arrival and parking experience for our guests. Warm regards, Hotel Management
N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
Clean and comfortable, good facilities
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1 people find it helpful
Accommodation's Reply
27 Jul 2026
Dear Value Guest Thank you for your kind review and support. We are very happy to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team and encourages us to always provide the best experience for our guests. We can’t wait to welcome you back again soon. Best regards, Hotel Management
a***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Comfortable, nice, and clean. The hotel is perfect for families.
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Accommodation's Reply
27 Jul 2026
Dear Value Guest Thank you for your kind review and support. We are very happy to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team and encourages us to always provide the best experience for our guests. We can’t wait to welcome you back again soon. Best regards, Hotel Management
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