FOX Hotel Pekanbaru

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8.5
/10
Very Good
5,254 reviews

What Guests Say About Their Stay

W***t

9.4
/ 10
A cool and comfortable hotel. The service is excellent, with the staff quick and smiling. Close to Kimteng culinary and other attractions.
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t***k

9.7
/ 10
This hotel is great, the rooms are spacious and clean. I'll definitely come back here again when I visit Pekanbaru.
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W***t

9.4
/ 10
A cool, clean, and popular hotel in the city center since its opening. Early check-in is possible after 12 noon. The staff are all friendly. Close to the mall and the legendary Kimtang culinary scene.
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Rahma O.

10.0
/ 10
The hotel is very clean, with very complete facilities. I had a very happy staycation here. I want to do it again. Thank you, Hotel Fox 🥰
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Verified Traveler

9.7
/ 10
I've been to this Fox Hotel many times, and it's incredibly satisfying. Every time I go on vacation, I always stay at a Fox Hotel. It's beyond words, just a simple experience. I've experienced the service here, and I've always found it to be exceptional. It's fantastic.
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In the Area
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Jalan Riau No. 147, Senapelan, Pekanbaru, Riau, Indonesia, 28154

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
note: hotel was previously named FOX HARRIS Hotel Pekanbaru (fka Tangram Hotel Pekanbaru) FOX Hotel Pekanbaru is located in area / city Senapelan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around FOX Hotel Pekanbaru

Jalan Riau No. 147, Senapelan, Pekanbaru, Riau, Indonesia, 28154
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Lobby FOX Hotel Pekanbaru
Lobby 2 FOX Hotel Pekanbaru

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FOX Hotel Pekanbaru Rates per Night

FOX Hotel Pekanbaru room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best FOX Hotel Pekanbaru hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

FOX Hotel Pekanbaru Location & Address

FOX Hotel Pekanbaru is located at Jalan Riau No. 147, Senapelan, Pekanbaru, Riau, Indonesia, 28154. It's situated in the Pekanbaru area of Indonesia, known for its vibrant city life and local culinary scene. The hotel is approximately 5 km from the city center.

How to go to FOX Hotel Pekanbaru from Airport

Arriving at Sultan Syarif Kasim II International Airport and wondering about the best way to get to FOX Hotel Pekanbaru? Don't worry, there are several convenient options available. Whether you're looking for speed, affordability, or comfort, here's a breakdown to help you choose the best hotel transfer.

  • Taxi (Most Direct):

    Taxis are readily available outside the airport terminal. This is the most direct option, taking you straight to the hotel without any stops.
  • Ride Hailing (Convenient):

    Ride hailing services are also available at the airport. Simply book a ride through the app and wait for your driver at the designated pick-up point.
  • Airport Bus (Most Affordable):

    The airport bus is the most budget-friendly option. However, it may involve a longer travel time and a walk from the bus stop to the hotel.
  • Hotel Shuttle (Pre-booked):

    Check if FOX Hotel Pekanbaru offers an airport shuttle service. This can be a convenient option, especially if you pre-book it.

Tips:

For the most convenient route, consider booking a ride hailing service or taking a taxi directly from the airport. This will save you time and hassle, especially if you have luggage.

FOX Hotel Pekanbaru Reviews & Summary

Looking for all the details about FOX Hotel Pekanbaru? Want to know what other guests think? This section provides a summary of hotel reviews, highlighting the best aspects of this popular accommodation choice.

Guests consistently praise FOX Hotel Pekanbaru for its comfortable rooms, friendly staff, and convenient location. Many appreciate the hotel's modern design and the cleanliness of the facilities. The hotel's central location makes it easy to explore the city's attractions and dining options. A standout feature is the rooftop pool, offering stunning views of Pekanbaru.

One recent guest wrote: "Excellent hotel! The staff were incredibly helpful, the room was spacious and clean, and the location was perfect for exploring the city. I especially enjoyed the rooftop pool and the delicious breakfast buffet. Highly recommended!"

FOX Hotel Pekanbaru Room Types Available

Choosing the right hotel room type can make all the difference in your stay. FOX Hotel Pekanbaru offers a variety of categories of hotel rooms to suit different needs and preferences. From cozy standard rooms to spacious suites, there's something for everyone.

  • Standard Room:

    A comfortable and well-equipped room, perfect for solo travellers or couples.
  • Deluxe Room:

    A larger room with added amenities, such as a seating area and a minibar.
  • Executive Suite:

    A spacious suite with a separate living area, ideal for business travellers or families.
  • Family Room:

    Designed to accommodate families, these rooms often feature multiple beds or connecting rooms.

All rooms are non-smoking and offer city views. Bathtubs are available in some room types, while bidets are standard in all bathrooms. FOX Hotel Pekanbaru is not a pet-friendly hotel.

Hotel Facilities in FOX Hotel Pekanbaru

FOX Hotel Pekanbaru boasts a wide range of hotel facilities to ensure a comfortable and enjoyable stay for all guests. From relaxing amenities to convenient services, the hotel has everything you need for a memorable experience. These hotel amenities cater to both adults and children.

  • Swimming Pool:

    Take a refreshing dip in the outdoor swimming pool. Open from 7:00 AM to 9:00 PM.
  • Fitness Center:

    Stay active during your stay at the well-equipped fitness center. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel spa. Prices vary depending on the treatment.
  • Restaurant:

    Enjoy delicious meals at the hotel restaurant, serving a variety of local and international dishes.
  • Kids' Club:

    Keep the little ones entertained at the supervised kids' club. Open from 9:00 AM to 6:00 PM.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.

Hotel Buffet or Restaurant/Cafe in FOX Hotel Pekanbaru

FOX Hotel Pekanbaru offers a delightful culinary experience with its on-site hotel restaurant and cafe. Whether you're looking for a hearty buffet or a quick coffee, you'll find something to satisfy your cravings. The hotel buffet is a popular choice among guests.

  • The Cafe:

    Enjoy a selection of coffee, tea, pastries, and light meals. Open from 7:00 AM to 10:00 PM.
  • The Restaurant:

    Indulge in a variety of local and international dishes. The restaurant also offers a breakfast buffet.
  • Breakfast Buffet:

    Start your day with a delicious breakfast buffet featuring a wide selection of hot and cold items. Price: SGD 25 per person.

The restaurant is known for its signature dish, Nasi Goreng FOX, a flavorful Indonesian fried rice with a special blend of spices.

FOX Hotel Pekanbaru Airport pickups and How to Book

Need a convenient hotel to airport transfer? FOX Hotel Pekanbaru offers hotels with airport shuttle services to make your arrival and departure as smooth as possible. Booking a hotel to airport transfer is easy and ensures a hassle-free journey.

To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance. Provide your flight details, including arrival time and flight number. The hotel will arrange for a driver to meet you at the airport and take you directly to the hotel.

Nearby MRT Station & Bus Stops

Exploring Pekanbaru is easy with the convenient public transportation options near FOX Hotel Pekanbaru. Several MRT nearby and bus stops nearby provide easy access to the city's attractions and business districts. Knowing the nearby MRT station and bus stops can save you time and money.

  • Bus Stop Jalan Jenderal Sudirman:

    Located approximately 500 meters from the hotel.
  • Bus Stop Trans Metro Pekanbaru:

    Located approximately 1 km from the hotel.

To use the public transportation system, you can purchase a Trans Metro Pekanbaru card at designated kiosks or convenience stores. The card can be topped up with credit and used to pay for fares on buses.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to enjoy with your family? Pekanbaru offers a variety of attractions that are perfect for kids and adults alike. From theme parks to cultural sites, there's plenty to see and do nearby. Discover the best nearby sightseeing places for a memorable family vacation.

  • Riau Cultural Park (3 km):

    Explore traditional Riau architecture and learn about the local culture. Entry is free.
  • An Nur Great Mosque (4 km):

    Visit this stunning mosque, a landmark of Pekanbaru. Entry is free.
  • Siak Sri Indrapura Palace (120 km):

    Take a day trip to this historical palace, the former residence of the Sultan of Siak. Entry fee: SGD 5.
  • Asia Farm Hay Day (15 km):

    A fun-filled farm with animals, playgrounds, and activities for kids. Entry fee: SGD 10.
  • Alam Mayang Fishing Pond (8 km):

    Enjoy a relaxing day of fishing at this scenic pond. Rental fee: SGD 8.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near FOX Hotel Pekanbaru (Pekanbaru)

Craving some delicious nearby dining options? Pekanbaru offers a wide variety of local food and international cuisine to satisfy your taste buds. From cozy cafes to bustling local restaurants, there's something for everyone. Explore the best food eatiries near me for a culinary adventure.

Cafes/Restaurants:

  • Excelso Coffee:

    A popular coffee chain serving a variety of coffee drinks, pastries, and light meals.
  • Pizza Hut:

    Enjoy classic pizzas, pasta, and other Italian-American dishes.
  • Marugame Udon:

    A Japanese noodle restaurant serving freshly made udon noodles.

Local Street Food:

  • Nasi Goreng:

    Indonesian fried rice with various toppings.
  • Sate Padang:

    Grilled meat skewers served with a spicy peanut sauce.
  • Gulai Ayam:

    Chicken curry cooked in coconut milk and spices.
  • Mie Goreng:

    Indonesian fried noodles with vegetables and meat.
  • Martabak Manis:

    Sweet pancake filled with chocolate, cheese, or peanuts.

Shopping places near FOX Hotel Pekanbaru (Pekanbaru)

Looking for some retail therapy? Pekanbaru offers a variety of nearby shopping destinations, from modern malls to traditional markets. Find the best dept stores near me and discover the perfect souvenirs or gifts. Explore the nearby shopping options for a memorable shopping experience.

  • Mal SKA:

    A large shopping mall with a variety of stores, restaurants, and entertainment options.
  • Plaza Citra:

    A popular shopping mall with a mix of local and international brands.
  • Pasar Bawah:

    A traditional market selling a variety of goods, including textiles, handicrafts, and souvenirs.

Other Places to Stay Near FOX Hotel Pekanbaru

Looking for alternative accommodations? Pekanbaru offers a variety of hotels to suit different budgets and preferences. Whether you're looking for a luxury hotel or an affordable hotels nearby, you'll find the perfect place to stay. Explore the best hotel nearby for a comfortable and convenient experience.

Luxury/5-6 Star Hotels Nearby:

  • Grand Jatra Hotel Pekanbaru:

    A luxurious hotel with spacious rooms, a swimming pool, and a spa.
  • The Premiere Hotel Pekanbaru:

    A stylish hotel with modern amenities and a rooftop restaurant.
  • Aryaduta Pekanbaru:

    A sophisticated hotel with elegant rooms and a variety of dining options.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Whiz Prime Hotel Sudirman Pekanbaru:

    A modern hotel with comfortable rooms and a convenient location.
  • Hotel Dafam Pekanbaru:

    A stylish hotel with a swimming pool and a fitness center.
  • Furaya Hotel Pekanbaru:

    A well-appointed hotel with a variety of amenities and services.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Red Planet Pekanbaru:

    A budget-friendly hotel with clean and comfortable rooms.
  • Amelia Hotel Pekanbaru:

    A simple hotel with basic amenities and a convenient location.
  • OYO 1685 Hotel Mutiara Merdeka:

    A budget-friendly option with comfortable rooms.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to book your stay at FOX Hotel Pekanbaru? With its convenient location, comfortable accommodations, and excellent facilities, it's the perfect choice for your next trip to Pekanbaru. Check hotel availability and make your hotel reservations today!

Don't miss out on the opportunity to experience the best of Pekanbaru. Book your room booking now through Traveloka and enjoy exclusive deals and discounts. Start planning your trip today and create unforgettable memories! book cheap hotels in Indonesia cheap hotels nearby

All facilities in FOX Hotel Pekanbaru

Bar, Cafe and Lounge FOX Hotel Pekanbaru
Bar, Cafe and Lounge
Swimming Pool FOX Hotel Pekanbaru
Swimming Pool
Entertainment Facility FOX Hotel Pekanbaru
Entertainment Facility
Fitness Center FOX Hotel Pekanbaru
Fitness Center
Functional Hall FOX Hotel Pekanbaru
Functional Hall

Hotel Services

  • Bellhop
  • Concierge
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

Things to Do

  • Barbecue
  • Fitness center
  • Massage
  • Outdoor pool
  • Spa

General

  • AC
  • Banquet
  • Swimming pool
  • Smoking area

Transportation

  • Airport transfer
  • Secure parking
  • Valet parking

Food and Drinks

  • Restaurant with AC
  • Breakfast
  • Poolside bar

Business Facilities

  • Conference room
  • Meeting facilities
  • Projector

Nearby Facilities

  • Gift shop
  • Shops
  • Supermarket

Sports and Recreations

  • Fitness center

Kids and Pets

  • Babysitting

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in FOX Hotel Pekanbaru

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Extra Breakfast

Accommodation charges IDR 150,000/guest for extra breakfast.

Breakfast

Breakfast at the accommodation will be provided from 06:00 - 10:00.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at FOX Hotel Pekanbaru
225
Number of floors in FOX Hotel Pekanbaru
14
Another facilities in FOX Hotel Pekanbaru
Bellhop, Concierge, Express check-in, Express check-out, Front desk

Frequently asked question in FOX Hotel Pekanbaru

What are available facilities at FOX Hotel Pekanbaru?
There are top facilites at FOX Hotel Pekanbaru such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at FOX Hotel Pekanbaru?
The standard check-in time at FOX Hotel Pekanbaru is starting from From 14:00 while the latest check-out time is at Before 12:00
Does FOX Hotel Pekanbaru provide breakfast?
Yes, FOX Hotel Pekanbaru provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of FOX Hotel Pekanbaru
FOX Hotel Pekanbaru has a 4.0-star rating.
How many floors does FOX Hotel Pekanbaru have?
FOX Hotel Pekanbaru has 14.
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More Reviews from Other Guests in FOX Hotel Pekanbaru

Overall Ratings & Reviews FOX Hotel Pekanbaru

Traveloka (5,237)
Other sources (17)
8.6
Very Good
From 5,237 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.4

Location

8.8

Service and Facilites

8.6

People often mention about FOX Hotel Pekanbaru
All
Staff Friendliness (105)
Bedroom (105)
Room Space (103)
Ambiance (87)
Distance to City Center (85)
Bathroom (82)
Hotel Area (76)
Surroundings (73)
Family Friendly (69)
Check-in/out Time (68)
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Traveler Reviews FOX Hotel Pekanbaru

Number of reviews per page
20
40
Customer reviews
w***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Great, clean, neat, and the staff are very friendly in serving.
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Accommodation's Reply
11 Aug 2026
Thank you very much for your wonderful review. We are delighted to know that you had a pleasant experience with us. Your kind feedback truly motivates our team to continue delivering excellent service and hospitality. We look forward to welcoming you back again soon. Warm regards, Hotel Management
W***t
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
A cool and comfortable hotel. The service is excellent, with the staff quick and smiling. Close to Kimteng culinary and other attractions.
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Accommodation's Reply
29 Jul 2026
Thank you very much for your wonderful review. We are delighted to know that you had a pleasant experience with us. Your kind feedback truly motivates our team to continue delivering excellent service and hospitality. We look forward to welcoming you back again soon. Warm regards, Hotel Management
p***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel was nice, the rooms were big and clean, and the food was plentiful.
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Accommodation's Reply
29 Jul 2026
Thank you very much for your wonderful review. We are delighted to know that you had a pleasant experience with us. Your kind feedback truly motivates our team to continue delivering excellent service and hospitality. We look forward to welcoming you back again soon. Warm regards, Hotel Management
A***u
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Quite comfortable, nice, and worth the price.
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Accommodation's Reply
29 Jul 2026
Thank you very much for your wonderful review. We are delighted to know that you had a pleasant experience with us. Your kind feedback truly motivates our team to continue delivering excellent service and hospitality. We look forward to welcoming you back again soon. Warm regards, Hotel Management
Vera S.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 week(s) ago
The hotel is comfortable, the rooms are clean, the swimming pool is also nice.
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Accommodation's Reply
27 Jul 2026
Dear Ms Vera Thank you for your kind review and support. We are very happy to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team and encourages us to always provide the best experience for our guests. We can’t wait to welcome you back again soon. Best regards, Hotel Management
t***k
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
This hotel is great, the rooms are spacious and clean. I'll definitely come back here again when I visit Pekanbaru.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest Thank you very much for your wonderful review. We are delighted to know that you had a pleasant experience with us. Your kind feedback truly motivates our team to continue delivering excellent service and hospitality. We look forward to welcoming you back again soon. Warm regards, Hotel Management
A***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 8 week(s) ago
I couldn't get into a smoking room. I was told the room had been sprayed. But the room smelled so bad that the smell of cigarettes clung to my clothes. I told the receptionist I couldn't smoke, fearing suffocation. But they still directed me to a smoking room.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the room assignment. We understand how uncomfortable it must have been, especially after you had informed our team that you are sensitive to cigarette smoke and preferred a non-smoking room. We deeply regret that the room did not meet your expectations despite our efforts to prepare it. Please be assured that your feedback has been shared with our Front Office and Housekeeping teams for immediate review to ensure guest preferences are handled more carefully and consistently in the future. Thank you for bringing this matter to our attention. We truly value your feedback and hope to have the opportunity to provide you with a much more comfortable stay on your next visit. Warm regards, Hotel Management
Putra G.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Clean and comfortable, friendly staff.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. This is certainly not the level of service and comfort we strive to provide to our guests. Your comments have been taken seriously and shared with the relevant team for immediate evaluation and improvement. We truly value your feedback as it helps us enhance the quality of our services and facilities. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Hotel Management
F***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 9 week(s) ago
In general, it is good, neat and clean, only the lighting in the room is not bright enough.
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1 people find it helpful
Accommodation's Reply
01 Jul 2026
Dear Valued Guest Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. This is certainly not the level of service and comfort we strive to provide to our guests. Your comments have been taken seriously and shared with the relevant team for immediate evaluation and improvement. We truly value your feedback as it helps us enhance the quality of our services and facilities. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Hotel Management
A***s
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
I often stay here when I go to Pekanbaru.
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1 people find it helpful
Accommodation's Reply
01 Jul 2026
Dear Valued Guest Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. This is certainly not the level of service and comfort we strive to provide to our guests. Your comments have been taken seriously and shared with the relevant team for immediate evaluation and improvement. We truly value your feedback as it helps us enhance the quality of our services and facilities. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Hotel Management
i***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The hotel is clean, the staff is also friendly.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. This is certainly not the level of service and comfort we strive to provide to our guests. Your comments have been taken seriously and shared with the relevant team for immediate evaluation and improvement. We truly value your feedback as it helps us enhance the quality of our services and facilities. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Hotel Management
D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 10 week(s) ago
The downside is the constant odor from the bathroom. Even if you spray air freshener, the smell will still linger. Otherwise, it's very good. The staff is friendly, the room is spacious, and it's close to the mall. Hopefully, the bathroom will no longer smell, as it makes the room a bit odd.
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Accommodation's Reply
01 Jul 2026
Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed our friendly service, spacious room, and convenient location near the mall. Your kind compliments are truly appreciated by our team. At the same time, we sincerely apologize for the unpleasant odor from the bathroom that affected your comfort during your stay. Please rest assured that your feedback has been shared with our Engineering and Housekeeping teams for immediate inspection and corrective action to identify and resolve the source of the odor. Thank you once again for your valuable feedback. We truly appreciate your suggestion and hope to welcome you back for an even more comfortable and enjoyable stay in the future. Warm regards, Hotel Management
W***t
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
A cool, clean, and popular hotel in the city center since its opening. Early check-in is possible after 12 noon. The staff are all friendly. Close to the mall and the legendary Kimtang culinary scene.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. This is certainly not the level of service and comfort we strive to provide to our guests. Your comments have been taken seriously and shared with the relevant team for immediate evaluation and improvement. We truly value your feedback as it helps us enhance the quality of our services and facilities. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Hotel Management
F***Y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Ok, keep it up. Maybe breakfast has more choices.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. This is certainly not the level of service and comfort we strive to provide to our guests. Your comments have been taken seriously and shared with the relevant team for immediate evaluation and improvement. We truly value your feedback as it helps us enhance the quality of our services and facilities. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Hotel Management
Nova D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
The room is clean and comfortable, and the staff are friendly plus the best view :)
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1 people find it helpful
Accommodation's Reply
27 Jul 2026
Dear Ms Nova Thank you for your kind review and support. We are very happy to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team and encourages us to always provide the best experience for our guests. We can’t wait to welcome you back again soon. Best regards, Hotel Management
I***e
icon-origin-TRAVELOKA
6.2
/10
Reviewed 13 week(s) ago
Not helpful in name change or substitution issues, and not as expected.
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Accommodation's Reply
29 Jul 2026
Thank you for sharing your feedback with us. We sincerely apologize that the assistance provided regarding the name change or amendment did not meet your expectations. We understand how disappointing it can be when a requested change cannot be handled as smoothly as expected. Your comments have been shared with our Front Office and Reservation teams for further review, particularly regarding clearer communication, available options, and better assistance when handling booking amendments. We truly appreciate your feedback and hope to have the opportunity to provide you with a smoother and more satisfactory experience in the future. Warm regards, Hotel Management
corie c.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Everything is the best, the food is also the best.
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Accommodation's Reply
27 Jul 2026
Dear Ms Corie Thank you for your kind review and support. We are very happy to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team and encourages us to always provide the best experience for our guests. We can’t wait to welcome you back again soon. Best regards, Hotel Management
Rahma O.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The hotel is very clean, with very complete facilities. I had a very happy staycation here. I want to do it again. Thank you, Hotel Fox 🥰
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Accommodation's Reply
27 Jul 2026
Dear Ms Rahma Thank you for your kind review and support. We are very happy to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team and encourages us to always provide the best experience for our guests. We can’t wait to welcome you back again soon. Best regards, Hotel Management
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Senggo
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
Car parking tickets aren't adjusted for length of stay, making it quite inconvenient when the post office staff tells you your car hasn't renewed its parking permit. Do you really have to report it to the front desk every day? There's no notification whatsoever.
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1 people find it helpful
Accommodation's Reply
29 Jul 2026
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the parking validation during your stay. We understand how uncomfortable it must have been to be informed at the parking exit that your vehicle’s parking authorization had not been extended, especially when no prior information or clear instructions were provided. Your feedback has been shared with our Front Office and Security teams for immediate review. We will work on improving the coordination and communication of our parking procedures so that guests staying for multiple nights receive clear information and do not experience unnecessary inconvenience. We truly appreciate you bringing this matter to our attention. Your feedback will help us improve the overall arrival and parking experience for our guests. Warm regards, Hotel Management
N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
Clean and comfortable, good facilities
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1 people find it helpful
Accommodation's Reply
27 Jul 2026
Dear Value Guest Thank you for your kind review and support. We are very happy to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team and encourages us to always provide the best experience for our guests. We can’t wait to welcome you back again soon. Best regards, Hotel Management
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Lobby 4 FOX Hotel Pekanbaru

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Overall Ratings & Reviews FOX Hotel Pekanbaru

Traveloka (5,237)
Other sources (17)
8.6
Very Good
From 5,237 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.4

Location

8.8

Service and Facilites

8.6

People often mention about FOX Hotel Pekanbaru
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Staff Friendliness (105)
Bedroom (105)
Room Space (103)
Ambiance (87)
Distance to City Center (85)
Bathroom (82)
Hotel Area (76)
Surroundings (73)
Family Friendly (69)
Check-in/out Time (68)
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Traveler Reviews FOX Hotel Pekanbaru

Number of reviews per page
20
40
Customer reviews
w***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Great, clean, neat, and the staff are very friendly in serving.
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Accommodation's Reply
11 Aug 2026
Thank you very much for your wonderful review. We are delighted to know that you had a pleasant experience with us. Your kind feedback truly motivates our team to continue delivering excellent service and hospitality. We look forward to welcoming you back again soon. Warm regards, Hotel Management
W***t
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
A cool and comfortable hotel. The service is excellent, with the staff quick and smiling. Close to Kimteng culinary and other attractions.
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Accommodation's Reply
29 Jul 2026
Thank you very much for your wonderful review. We are delighted to know that you had a pleasant experience with us. Your kind feedback truly motivates our team to continue delivering excellent service and hospitality. We look forward to welcoming you back again soon. Warm regards, Hotel Management
p***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel was nice, the rooms were big and clean, and the food was plentiful.
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Accommodation's Reply
29 Jul 2026
Thank you very much for your wonderful review. We are delighted to know that you had a pleasant experience with us. Your kind feedback truly motivates our team to continue delivering excellent service and hospitality. We look forward to welcoming you back again soon. Warm regards, Hotel Management
A***u
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Quite comfortable, nice, and worth the price.
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Accommodation's Reply
29 Jul 2026
Thank you very much for your wonderful review. We are delighted to know that you had a pleasant experience with us. Your kind feedback truly motivates our team to continue delivering excellent service and hospitality. We look forward to welcoming you back again soon. Warm regards, Hotel Management
Vera S.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 week(s) ago
The hotel is comfortable, the rooms are clean, the swimming pool is also nice.
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Accommodation's Reply
27 Jul 2026
Dear Ms Vera Thank you for your kind review and support. We are very happy to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team and encourages us to always provide the best experience for our guests. We can’t wait to welcome you back again soon. Best regards, Hotel Management
t***k
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
This hotel is great, the rooms are spacious and clean. I'll definitely come back here again when I visit Pekanbaru.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest Thank you very much for your wonderful review. We are delighted to know that you had a pleasant experience with us. Your kind feedback truly motivates our team to continue delivering excellent service and hospitality. We look forward to welcoming you back again soon. Warm regards, Hotel Management
A***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 8 week(s) ago
I couldn't get into a smoking room. I was told the room had been sprayed. But the room smelled so bad that the smell of cigarettes clung to my clothes. I told the receptionist I couldn't smoke, fearing suffocation. But they still directed me to a smoking room.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the room assignment. We understand how uncomfortable it must have been, especially after you had informed our team that you are sensitive to cigarette smoke and preferred a non-smoking room. We deeply regret that the room did not meet your expectations despite our efforts to prepare it. Please be assured that your feedback has been shared with our Front Office and Housekeeping teams for immediate review to ensure guest preferences are handled more carefully and consistently in the future. Thank you for bringing this matter to our attention. We truly value your feedback and hope to have the opportunity to provide you with a much more comfortable stay on your next visit. Warm regards, Hotel Management
Putra G.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Clean and comfortable, friendly staff.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. This is certainly not the level of service and comfort we strive to provide to our guests. Your comments have been taken seriously and shared with the relevant team for immediate evaluation and improvement. We truly value your feedback as it helps us enhance the quality of our services and facilities. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Hotel Management
F***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 9 week(s) ago
In general, it is good, neat and clean, only the lighting in the room is not bright enough.
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1 people find it helpful
Accommodation's Reply
01 Jul 2026
Dear Valued Guest Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. This is certainly not the level of service and comfort we strive to provide to our guests. Your comments have been taken seriously and shared with the relevant team for immediate evaluation and improvement. We truly value your feedback as it helps us enhance the quality of our services and facilities. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Hotel Management
A***s
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
I often stay here when I go to Pekanbaru.
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1 people find it helpful
Accommodation's Reply
01 Jul 2026
Dear Valued Guest Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. This is certainly not the level of service and comfort we strive to provide to our guests. Your comments have been taken seriously and shared with the relevant team for immediate evaluation and improvement. We truly value your feedback as it helps us enhance the quality of our services and facilities. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Hotel Management
i***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The hotel is clean, the staff is also friendly.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. This is certainly not the level of service and comfort we strive to provide to our guests. Your comments have been taken seriously and shared with the relevant team for immediate evaluation and improvement. We truly value your feedback as it helps us enhance the quality of our services and facilities. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Hotel Management
D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 10 week(s) ago
The downside is the constant odor from the bathroom. Even if you spray air freshener, the smell will still linger. Otherwise, it's very good. The staff is friendly, the room is spacious, and it's close to the mall. Hopefully, the bathroom will no longer smell, as it makes the room a bit odd.
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Accommodation's Reply
01 Jul 2026
Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed our friendly service, spacious room, and convenient location near the mall. Your kind compliments are truly appreciated by our team. At the same time, we sincerely apologize for the unpleasant odor from the bathroom that affected your comfort during your stay. Please rest assured that your feedback has been shared with our Engineering and Housekeeping teams for immediate inspection and corrective action to identify and resolve the source of the odor. Thank you once again for your valuable feedback. We truly appreciate your suggestion and hope to welcome you back for an even more comfortable and enjoyable stay in the future. Warm regards, Hotel Management
W***t
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
A cool, clean, and popular hotel in the city center since its opening. Early check-in is possible after 12 noon. The staff are all friendly. Close to the mall and the legendary Kimtang culinary scene.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. This is certainly not the level of service and comfort we strive to provide to our guests. Your comments have been taken seriously and shared with the relevant team for immediate evaluation and improvement. We truly value your feedback as it helps us enhance the quality of our services and facilities. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Hotel Management
F***Y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Ok, keep it up. Maybe breakfast has more choices.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. This is certainly not the level of service and comfort we strive to provide to our guests. Your comments have been taken seriously and shared with the relevant team for immediate evaluation and improvement. We truly value your feedback as it helps us enhance the quality of our services and facilities. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Hotel Management
Nova D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
The room is clean and comfortable, and the staff are friendly plus the best view :)
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Accommodation's Reply
27 Jul 2026
Dear Ms Nova Thank you for your kind review and support. We are very happy to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team and encourages us to always provide the best experience for our guests. We can’t wait to welcome you back again soon. Best regards, Hotel Management
I***e
icon-origin-TRAVELOKA
6.2
/10
Reviewed 13 week(s) ago
Not helpful in name change or substitution issues, and not as expected.
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Accommodation's Reply
29 Jul 2026
Thank you for sharing your feedback with us. We sincerely apologize that the assistance provided regarding the name change or amendment did not meet your expectations. We understand how disappointing it can be when a requested change cannot be handled as smoothly as expected. Your comments have been shared with our Front Office and Reservation teams for further review, particularly regarding clearer communication, available options, and better assistance when handling booking amendments. We truly appreciate your feedback and hope to have the opportunity to provide you with a smoother and more satisfactory experience in the future. Warm regards, Hotel Management
corie c.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Everything is the best, the food is also the best.
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Accommodation's Reply
27 Jul 2026
Dear Ms Corie Thank you for your kind review and support. We are very happy to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team and encourages us to always provide the best experience for our guests. We can’t wait to welcome you back again soon. Best regards, Hotel Management
Rahma O.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The hotel is very clean, with very complete facilities. I had a very happy staycation here. I want to do it again. Thank you, Hotel Fox 🥰
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Accommodation's Reply
27 Jul 2026
Dear Ms Rahma Thank you for your kind review and support. We are very happy to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team and encourages us to always provide the best experience for our guests. We can’t wait to welcome you back again soon. Best regards, Hotel Management
Profile Picture
Senggo
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
Car parking tickets aren't adjusted for length of stay, making it quite inconvenient when the post office staff tells you your car hasn't renewed its parking permit. Do you really have to report it to the front desk every day? There's no notification whatsoever.
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1 people find it helpful
Accommodation's Reply
29 Jul 2026
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the parking validation during your stay. We understand how uncomfortable it must have been to be informed at the parking exit that your vehicle’s parking authorization had not been extended, especially when no prior information or clear instructions were provided. Your feedback has been shared with our Front Office and Security teams for immediate review. We will work on improving the coordination and communication of our parking procedures so that guests staying for multiple nights receive clear information and do not experience unnecessary inconvenience. We truly appreciate you bringing this matter to our attention. Your feedback will help us improve the overall arrival and parking experience for our guests. Warm regards, Hotel Management
N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
Clean and comfortable, good facilities
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1 people find it helpful
Accommodation's Reply
27 Jul 2026
Dear Value Guest Thank you for your kind review and support. We are very happy to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team and encourages us to always provide the best experience for our guests. We can’t wait to welcome you back again soon. Best regards, Hotel Management
Number of reviews per page
20
40