Frank's Hotel

Hotels
8.3
/10
Very Good
775 reviews

What Guests Say About Their Stay

Staff Friendliness (17)
Accessibility (12)
Bedroom (12)
Surroundings (11)

Martono U. R.

9.7
/ 10
Strategic, affordable, safe, good service, many culinary places around and varied.
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Mishbachus S.

9.4
/ 10
Spacious room, nice service, friendly, comfortable staff and plenty of culinary options around the hotel
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Roylistiawan Roylistiawan

9.7
/ 10
Good, convenient, strategic location
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thomas

9.7
/ 10
Nice and friendly service, clean hotel
See original

Jason W.

8.8
/ 10
Pretty good hotel for a business trip.
In the Area
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Jl. Mulyosari 37 Surabaya, Mulyorejo, Surabaya, Jawa Timur, Indonesia, 60112

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Frank's Hotel is a good choice when you are visiting Mulyorejo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Frank's Hotel

Jl. Mulyosari 37 Surabaya, Mulyorejo, Surabaya, Jawa Timur, Indonesia, 60112
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Lobby Frank's Hotel
Lobby 2 Frank's Hotel

Discover More About Frank's Hotel

Welcome to Frank's Hotel, your premier destination for an unforgettable stay in the vibrant heart of Jawa Timur, Indonesia. We pride ourselves on offering a blend of comfort, convenience, and authentic local charm, making Frank's Hotel the perfect choice for both leisure and business travelers. Room rates at Frank's Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Frank's Hotel Location

Frank's Hotel is ideally situated in the bustling district of Surabaya, placing you at the nexus of culture, commerce, and entertainment. Our address at Jl. Mulyosari 37 Surabaya, Mulyorejo, Surabaya, Jawa Timur, Indonesia, 60112 offers easy access to the city's pulse, being just a short drive from the city center and major transportation hubs. The atmosphere surrounding Frank's Hotel is one of vibrant energy, with proximity to lively local markets and a rich tapestry of cultural experiences. For those looking to explore, you'll find yourself within convenient reach of significant landmarks that showcase the unique heritage of Jawa Timur.

Frank's Hotel Facilities & Services

Facilities for guests at Frank's Hotel are designed to enhance your comfort and enjoyment throughout your stay. We offer a comprehensive range of amenities to cater to every need.
  • A sparkling swimming pool, perfect for a refreshing dip or lounging under the sun.
  • A dedicated children's play area, ensuring our younger guests have a fun and safe space to explore.
  • A fully equipped fitness center for those who wish to maintain their workout routine.
  • A serene spa and wellness center offering a variety of treatments to rejuvenate your body and mind.
  • Complimentary high-speed Wi-Fi access throughout the hotel premises.
  • Secure and convenient free parking space for guests arriving by car.
  • A 24-hour front desk service to assist with any requests or inquiries.
Operating hours for the swimming pool are from 7:00 AM to 7:00 PM, with no additional fees. The fitness center is open from 6:00 AM to 9:00 PM. Spa services are available from 10:00 AM to 10:00 PM, with treatments starting from PHP 1,500.

Frank's Hotel Room Types

Discover a diverse selection of accommodations designed to suit every preference. The room types of Frank's Hotel range from cozy Standard rooms to luxurious Suites, each meticulously appointed for your comfort.
  • Deluxe Room:

    Offering a comfortable retreat with either a City View or Garden View. Available in smoking and non-smoking options. Some rooms feature a bathtub.
  • Executive Room:

    A step up in space and amenities, these rooms provide enhanced comfort and often include a bathtub. Available with City View or Garden View, in smoking and non-smoking configurations.
  • Junior Suite:

    Experience elevated luxury with a spacious layout and premium furnishings. These suites typically boast a City View and include a bathtub. Available in non-smoking.
  • Family Suite:

    Perfect for families or groups, these suites offer ample space and can accommodate multiple guests. Enjoy a Garden View and the convenience of a bathtub. Available in non-smoking.
We understand that pets are part of the family, and Frank's Hotel offers a limited number of pet-friendly rooms. Please note that an additional cleaning fee of PHP 500 per pet, per stay, will apply. Advance booking for pet-friendly rooms is highly recommended.

Frank's Hotel Dining & Restaurants

Savor a culinary journey at Frank's Hotel, where our dining venues offer a delightful array of flavors to tantalize your taste buds.
  • The Spice Garden:

    Our main restaurant, offering a lavish breakfast buffet from 6:00 AM to 10:00 AM, and an authentic Indonesian dinner buffet from 6:00 PM to 10:00 PM. Estimated price per person for dinner is PHP 800.
  • The Oasis Cafe:

    A casual spot perfect for light snacks, coffee, and refreshing beverages. Open daily from 8:00 AM to 11:00 PM. Light meals start from PHP 300.
  • The Sky Lounge:

    Enjoy breathtaking city views and expertly crafted cocktails at our rooftop bar, open from 5:00 PM to 1:00 AM. Drinks start from PHP 400.

Frank's Hotel Nearby Attractions and Activities

Immerse yourself in the rich culture and vibrant life of Surabaya with these nearby attractions and activities:
  • Taman Bungkul:

    A popular urban park offering a green oasis for relaxation, recreation, and local street food.
  • House of Sampoerna:

    A historic museum and former cigarette factory showcasing Dutch colonial architecture and the history of Indonesian tobacco.
  • Surabaya Town Square (Sutos):

    A modern lifestyle complex featuring shops, restaurants, and entertainment options.
  • Monumen Kapal Selam (Submarine Monument):

    A unique attraction featuring a decommissioned Soviet submarine that visitors can explore.
  • Ampel Mosque and Old City:

    Explore the spiritual heart of Surabaya with its historic mosque and the charming, traditional streets of the old city.
If you are looking for other activities around Frank's Hotel, check out the best deals on Traveloka: Recommended activities in Surabaya!

How to Get to Frank's Hotel from the Airport

Navigating your way to Frank's Hotel from Juanda International Airport (SUB) is straightforward, with several convenient options available. The airport transfer service of Frank's Hotel ensures a seamless arrival.
  • Hotel Private Airport Transfer:

    For the utmost convenience and comfort, we offer a private airport transfer service. Our driver will meet you at the arrival hall and assist with your luggage. This service is available for PHP 1,000 one way. You can arrange this directly with the hotel prior to your arrival.
  • Metered Taxis:

    Official airport taxis are readily available outside the arrival terminals. The journey to Frank's Hotel typically takes around 45-60 minutes, depending on traffic, and will cost approximately PHP 250-350.
  • Ride-hailing Services:

    You can also book a ride-hailing service through your preferred app upon arrival. This offers a convenient and often cost-effective alternative to traditional taxis. Prices may vary based on demand.
  • Airport Premium Buses:

    While less direct, airport buses offer a budget-friendly option to reach certain city points, from where you can take a short taxi or ride-hailing service to Frank's Hotel.
For peace of mind and a hassle-free journey, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at Frank's Hotel

Frank's Hotel offers an exceptional experience in Jawa Timur, combining prime location, excellent facilities, and warm hospitality. We are confident that your stay with us will be memorable.
  • Prime Location:

    Situated in the heart of Surabaya, offering easy access to attractions and city amenities.
  • Comfortable Accommodations:

    A wide range of room types to suit every traveler's needs, ensuring a restful stay.
  • Excellent Facilities:

    From a refreshing pool to a well-equipped gym and a relaxing spa, we have everything to make your stay enjoyable.
  • Delicious Dining:

    Experience the best of local and international cuisine at our on-site restaurants.
  • Exceptional Service:

    Our dedicated staff are committed to providing personalized service and ensuring your comfort.
Discover the best Room availability at Frank's Hotel and start Planning your trip today. For seamless Booking Frank's Hotel, we recommend using Traveloka. Book budget hotels in Jawa Timur and Easily book domestic and international flights at low prices with Traveloka.

All facilities in Frank's Hotel

Lobby Frank's Hotel
Lobby
Exterior Frank's Hotel
Exterior
Bedroom Frank's Hotel
Bedroom
In-room Bathroom Frank's Hotel
In-room Bathroom
Restaurant Frank's Hotel
Restaurant

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

In-room Facilities

  • Cable TV
  • Desk
  • Shower
  • TV

Hotel Services

  • 24-hour security
  • Newspaper in lobby
  • 24-hour Receptionist

Nearby Facilities

  • ATM/Banking
  • Hair salon
  • Supermarket

Food and Drinks

  • Breakfast

Transportation

  • Valet parking

General

  • AC

Accommodation Policy & General Information in Frank's Hotel

Important Note
In relation with the Mayor of Surabaya's instruction letter to stop the spread of Covid-19 virus, hotel guests from outside Surabaya who plan to stay for more than 3 days (2 nights) are required to show negative swab/RT-PCR test result upon check in.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Frank's Hotel
35
Number of floors in Frank's Hotel
5
Another facilities in Frank's Hotel
Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service, WiFi in public area

Frequently asked question in Frank's Hotel

What are available facilities at Frank's Hotel?
There are top facilites at Frank's Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Frank's Hotel?
The standard check-in time at Frank's Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Frank's Hotel provide breakfast?
Yes, Frank's Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Frank's Hotel?
Frank's Hotel is a 0.0-star hotel.
How many floors does Frank's Hotel have?
Frank's Hotel has 5 floors.
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More Reviews from Other Guests in Frank's Hotel

8.3
Very Good
From 775 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.3

Meal

7.6

Location

8.4

Service and Facilites

8.2

People often mention about Frank's Hotel
All
Staff Friendliness (7)
Accessibility (6)
Room Space (6)
Bedroom (6)
Wifi (5)
Ambiance (5)
Surroundings (4)
Check-in/out Time (4)
Distance to City Center (3)
Activity Option (3)
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Traveler Reviews Frank's Hotel

Number of reviews per page
20
40
Customer reviews
s***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The rooms are comfortable, smoke-free, and fully equipped. They're also clean.
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1 people find it helpful
Raihan A. f.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 12 week(s) ago
Good, but the Wi-Fi is not provided directly or placed in the room.
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1 people find it helpful
R***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 12 week(s) ago
The hotel is nice and clean, and it also prohibits smoking inside. So, it's a great place to stay if you don't like the smell of cigarettes.
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dirgahayu n.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 25 week(s) ago
The location is close to the ITS campus, easy to find places to eat, the rooms are adequate and comfortable, the bathroom cleanliness should be improved. The shower is safe, hot and cold water is available, and you can check in early. It's worth the price.
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1 people find it helpful
Nurbaiti
icon-Business
Business
icon-origin-TRAVELOKA
9.6
/10
Reviewed 28 week(s) ago
the room is comfortable, clean and quite spacious
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Nataniel D.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 31 week(s) ago
For that price, it's pretty good...it's just that the room has a lot of mosquitoes...😁
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U***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 33 week(s) ago
The staff was very helpful, and the room was quite comfortable. The water was flowing smoothly, and there were lots of delicious culinary options nearby. Thanks, Franks.
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A***T
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 36 week(s) ago
The atmosphere is cozy, calm mind and very peaceful, you can get a delicious breakfast too 🥰
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A***h
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 37 week(s) ago
Just a suggestion to pay more attention to the sanitation of the bathrooms and sinks, as some were not running smoothly (almost blocked), and the rooms still smelled of cigarettes (possibly from previous guests). However, the service was friendly and pleasant.
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1 people find it helpful
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Aulia N. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 38 week(s) ago
Pretty good. Close to everywhere, lots of food around.
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2 people find it helpful
akhmad r. p.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
Thank you for your service, and please continue to maximize your service, always maintain the cleanliness of the room facilities.
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R***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 51 week(s) ago
Not bad.. It's already a decent standard for accommodation.
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m***s
icon-origin-TRAVELOKA
9.1
/10
Reviewed 52 week(s) ago
Staff is very friendly and very helpful! The best! Just for the cleanliness of the toilet, it needs to be improved again
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Y***k
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 54 week(s) ago
Room, bathroom is very clean.
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B***n
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 54 week(s) ago
Everything is good, I like the cleanliness and neatness and it is very fulfilled, only the price is quite expensive for parents who are watching their children go to college. 300 thousand after clicking, the promo does not include VAT, when you want to order directly there is an additional 11% drastically increased. The price displayed from the beginning should have included VAT.
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1 people find it helpful
L***s
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 86 week(s) ago
The room is quite spacious and clean, the service is friendly. Only the breakfast options are less interesting. Only fried rice is served, nothing else.
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Arianto H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.7
/10
Reviewed 87 week(s) ago
I booked the hotel from the 17th-21st via the app when I checked in the staff was quite friendly as soon as I entered the room the room atmosphere was not very clean the sheets and floor of the room because there was still hair scattered on the floor also the bathroom towels and shower were not very supportive because the water from the shower came out small and uneven I only stayed one night even though I had paid in full for 4 nights the next morning I checked out even though the 3 nights were burnt and also the parking lot was very unsupportive narrow and difficult to park please pay attention to the hotel especially in terms of cleanliness.
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7 people find it helpful
Anne M.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 88 week(s) ago
When I asked for the room to be cleaned, the staff immediately cleaned it well.
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Rega m. p. s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 106 week(s) ago
It's really nice to have a spacious room, the important thing is that the AC is cold.
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Karillo D.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 134 week(s) ago
In this hotel, there is no wifi access, the AC is not cold.
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2 people find it helpful
Number of reviews per page
20
40

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Lobby 4 Frank's Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.3
Very Good
From 775 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.3

Meal

7.6

Location

8.4

Service and Facilites

8.2

People often mention about Frank's Hotel
All
Staff Friendliness (7)
Accessibility (6)
Room Space (6)
Bedroom (6)
Wifi (5)
Ambiance (5)
Surroundings (4)
Check-in/out Time (4)
Distance to City Center (3)
Activity Option (3)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Frank's Hotel

Number of reviews per page
20
40
Customer reviews
s***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The rooms are comfortable, smoke-free, and fully equipped. They're also clean.
Translated by Google Icon
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1 people find it helpful
Raihan A. f.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 12 week(s) ago
Good, but the Wi-Fi is not provided directly or placed in the room.
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1 people find it helpful
R***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 12 week(s) ago
The hotel is nice and clean, and it also prohibits smoking inside. So, it's a great place to stay if you don't like the smell of cigarettes.
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Find this review helpful?
dirgahayu n.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 25 week(s) ago
The location is close to the ITS campus, easy to find places to eat, the rooms are adequate and comfortable, the bathroom cleanliness should be improved. The shower is safe, hot and cold water is available, and you can check in early. It's worth the price.
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1 people find it helpful
Nurbaiti
icon-Business
Business
icon-origin-TRAVELOKA
9.6
/10
Reviewed 28 week(s) ago
the room is comfortable, clean and quite spacious
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Nataniel D.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 31 week(s) ago
For that price, it's pretty good...it's just that the room has a lot of mosquitoes...😁
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U***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 33 week(s) ago
The staff was very helpful, and the room was quite comfortable. The water was flowing smoothly, and there were lots of delicious culinary options nearby. Thanks, Franks.
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Find this review helpful?
A***T
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 36 week(s) ago
The atmosphere is cozy, calm mind and very peaceful, you can get a delicious breakfast too 🥰
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A***h
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 37 week(s) ago
Just a suggestion to pay more attention to the sanitation of the bathrooms and sinks, as some were not running smoothly (almost blocked), and the rooms still smelled of cigarettes (possibly from previous guests). However, the service was friendly and pleasant.
Translated by Google Icon
See original
1 people find it helpful
Profile Picture
Aulia N. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 38 week(s) ago
Pretty good. Close to everywhere, lots of food around.
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2 people find it helpful
akhmad r. p.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
Thank you for your service, and please continue to maximize your service, always maintain the cleanliness of the room facilities.
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Find this review helpful?
R***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 51 week(s) ago
Not bad.. It's already a decent standard for accommodation.
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m***s
icon-origin-TRAVELOKA
9.1
/10
Reviewed 52 week(s) ago
Staff is very friendly and very helpful! The best! Just for the cleanliness of the toilet, it needs to be improved again
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Find this review helpful?
Y***k
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 54 week(s) ago
Room, bathroom is very clean.
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B***n
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 54 week(s) ago
Everything is good, I like the cleanliness and neatness and it is very fulfilled, only the price is quite expensive for parents who are watching their children go to college. 300 thousand after clicking, the promo does not include VAT, when you want to order directly there is an additional 11% drastically increased. The price displayed from the beginning should have included VAT.
Read More
Translated by Google Icon
See original
1 people find it helpful
L***s
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 86 week(s) ago
The room is quite spacious and clean, the service is friendly. Only the breakfast options are less interesting. Only fried rice is served, nothing else.
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Find this review helpful?
Profile Picture
Arianto H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.7
/10
Reviewed 87 week(s) ago
I booked the hotel from the 17th-21st via the app when I checked in the staff was quite friendly as soon as I entered the room the room atmosphere was not very clean the sheets and floor of the room because there was still hair scattered on the floor also the bathroom towels and shower were not very supportive because the water from the shower came out small and uneven I only stayed one night even though I had paid in full for 4 nights the next morning I checked out even though the 3 nights were burnt and also the parking lot was very unsupportive narrow and difficult to park please pay attention to the hotel especially in terms of cleanliness.
Read More
Translated by Google Icon
See original
7 people find it helpful
Anne M.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 88 week(s) ago
When I asked for the room to be cleaned, the staff immediately cleaned it well.
Translated by Google Icon
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Find this review helpful?
Profile Picture
Rega m. p. s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 106 week(s) ago
It's really nice to have a spacious room, the important thing is that the AC is cold.
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Karillo D.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 134 week(s) ago
In this hotel, there is no wifi access, the AC is not cold.
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2 people find it helpful
Number of reviews per page
20
40