Grand Metro Hotel Puncak

8.8
/10
Very Good
3,308 reviews

What Guests Say About Their Stay

Staff Friendliness (291)
Taste (242)
Ambiance (234)
Hotel Area (226)

B***a

8.8
/ 10
Staying at this hotel felt different from the usual. The modern room design concept with minimalist touches created a comfortable and serene atmosphere. What I loved most was the hotel's rooftop area, which offers stunning city views, especially at night. The staff was very helpful and responsive. Even when I asked for an extra pillow, it was delivered to my room within minutes. Small details like these make my stay even more memorable. Furthermore, the hotel's tranquil atmosphere is perfect for staycations or business trips. This hotel truly provides a comfortable and memorable stay.
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W***n

10.0
/ 10
I highly recommend staying here. The location is strategically located near the main road. The food is pretty good, everything is delicious. When I stayed here during Eid al-Fitr, they had rendang, and my wife said it was delicious. My son also enjoyed the chicken opor and chicken semur, which I enjoyed with gusto. Thank you, Hotel Grand Metro Puncak.
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Muhammad R.

10.0
/ 10
Check-in at 11 PM was well-serviced from the entrance to the front of the room. The room was cool and quiet, and we recommend choosing a room overlooking the pool. The breakfast menu was varied and delicious. 9/10
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Helva R.

8.5
/ 10
The staff is friendly, the room smells good, you can get an amazing sunrise, the breakfast is delicious
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Y***n

8.5
/ 10
the location is easy to reach. the hotel staff are friendly. the taste of food is good. and what I loved is there is live music at night. so u still can enjoy the vacation if u can't go out of hotel. my family n I love to stay in this hotel.
In the Area
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Jalan Raya Puncak KM. 88, Cipanas, Puncak, Jawa Barat, Indonesia, 43253

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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Tasty Breakfast
Minimalist Design
Staying at Grand Metro Hotel Puncak is a good choice when you are visiting Cipanas. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Grand Metro Hotel Puncak

Jalan Raya Puncak KM. 88, Cipanas, Puncak, Jawa Barat, Indonesia, 43253
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Lobby Grand Metro Hotel Puncak
Lobby 2 Grand Metro Hotel Puncak

Discover More About Grand Metro Hotel Puncak

Discover Your Perfect Getaway at Grand Metro Hotel Puncak

Welcome to Grand Metro Hotel Puncak, your premier destination for an unforgettable stay in the breathtaking landscapes of Jawa Barat, Indonesia. Whether you're seeking a tranquil escape, a family adventure, or a convenient base for exploring the region, Grand Metro Hotel Puncak offers a harmonious blend of comfort, style, and exceptional service. Experience the warmth of Indonesian hospitality and create lasting memories in a setting that truly captivates. Room rates at Grand Metro Hotel Puncak start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Grand Metro Hotel Puncak Location

Nestled in the serene highlands of Puncak, Grand Metro Hotel Puncak is ideally situated to offer both tranquility and accessibility. Located at Jalan Raya Puncak KM. 88, Cipanas, Puncak, Jawa Barat, Indonesia, 43253 , the hotel provides a peaceful retreat away from the hustle and bustle, yet remains conveniently connected to the region's natural wonders and local charm. While Puncak itself is a destination renowned for its cool climate and lush scenery, the hotel's strategic position allows for easy exploration of nearby attractions. The atmosphere surrounding Grand Metro Hotel Puncak is one of refreshing calm, with verdant hills and the gentle sounds of nature providing a soothing backdrop to your stay. It's the perfect setting for unwinding and reconnecting with yourself and loved ones.

Grand Metro Hotel Puncak Facilities & Services

Facilities for guests at Grand Metro Hotel Puncak are designed to cater to every need, ensuring a comfortable and enjoyable experience for all.
  • Swimming Pool:

    Take a refreshing dip in our sparkling outdoor swimming pool, perfect for both adults and children. Open daily from 7:00 AM to 6:00 PM. Entrance is complimentary for hotel guests.
  • Restaurant:

    Savor delicious local and international cuisine at our on-site restaurant. Operating hours are from 6:30 AM to 10:00 PM.
  • Free Parking:

    For guests arriving by car, ample free parking space is available.
  • Wi-Fi:

    Stay connected with complimentary high-speed Wi-Fi available throughout the hotel premises.
  • 24-Hour Front Desk:

    Our friendly and efficient front desk team is available around the clock to assist you with any queries or requests.
  • Room Service:

    Enjoy the convenience of in-room dining with our room service, available from 7:00 AM to 10:00 PM.
  • Children's Play Area:

    Little ones can have a blast at our dedicated children's play area, ensuring fun for the whole family.

Grand Metro Hotel Puncak Room Types

Discover a range of thoughtfully appointed accommodations designed to suit your preferences. The room types of Grand Metro Hotel Puncak offer comfort and convenience for every traveler.
  • Deluxe Room:

    Available with either a Garden View or City View. These rooms are non-smoking and do not feature a bathtub.
  • Executive Room:

    Offering enhanced space and amenities, these rooms provide a comfortable stay with options for Garden View or City View. Non-smoking rooms are available, and some may include a bathtub.
  • Suite:

    Experience luxury and ample space in our Suites, featuring separate living areas and premium amenities. Most suites offer a City View and include a bathtub. Non-smoking options are available.
  • Family Room:

    Perfect for families traveling together, these spacious rooms are designed for comfort and convenience. They typically offer a Garden View and may include a bathtub. Non-smoking rooms are available.
Please note that pet-friendly rooms are not available at Grand Metro Hotel Puncak.

Grand Metro Hotel Puncak Dining & Restaurants

Indulge your taste buds with a delightful culinary journey at Grand Metro Hotel Puncak. Our dining options are crafted to offer a memorable gastronomic experience. The hotel's main restaurant, **"The Highland Bistro,"** offers a diverse menu featuring both Indonesian specialties and international favorites. Enjoy breakfast, lunch, and dinner in a relaxed and inviting atmosphere. *

Estimated Price Per Person:

PHP 300 - PHP 700 *

Operating Hours:

6:30 AM - 10:00 PM For a more casual experience, visit our **"Garden Cafe,"** which serves light snacks, pastries, and refreshing beverages. It's the perfect spot for a mid-day break or a leisurely afternoon. *

Estimated Price Per Person:

PHP 150 - PHP 350 *

Operating Hours:

9:00 AM - 7:00 PM

Grand Metro Hotel Puncak Nearby Attractions and Activities

The Puncak region is brimming with natural beauty and exciting activities, offering something for everyone. Grand Metro Hotel Puncak serves as an excellent starting point for your explorations.
  • Taman Safari Indonesia:

    A renowned wildlife park where you can see a wide variety of animals in their naturalistic habitats.
  • Kebun Teh Puncak (Puncak Tea Plantation):

    Wander through the picturesque rolling hills of tea plantations and enjoy the cool mountain air.
  • Little Venice Kota Bunga:

    A charming themed park with canals, gondolas, and European-inspired architecture, offering a unique recreational experience.
  • Curug Cilember:

    Discover a series of beautiful waterfalls, perfect for a refreshing nature walk and photography.
  • Bogor Botanical Gardens:

    While a bit further afield, these expansive gardens are a must-visit for nature lovers, showcasing a vast collection of plant species.
If you are looking for other activities around Grand Metro Hotel Puncak, check out the best deals on Traveloka: Recommended activities in Puncak!

How to Get to Grand Metro Hotel Puncak from the Airport

Getting to Grand Metro Hotel Puncak is straightforward, with several convenient options available from the nearest major airports. The airport transfer service of Grand Metro Hotel Puncak can be arranged for a seamless journey.
  • Private Airport Transfer:

    The most convenient option is to arrange a private airport transfer directly through Grand Metro Hotel Puncak. This service offers door-to-door convenience and can be booked in advance. Estimated cost: PHP 1,500 - PHP 2,500, depending on the airport and vehicle type.
  • Taxi:

    Metered taxis are readily available at airport terminals. Ensure the meter is used for a fair fare. Estimated cost: PHP 1,200 - PHP 2,000.
  • Ride-hailing Service:

    You can also book a ride-hailing service from the airport. The cost will vary depending on traffic and the specific service provider. Estimated cost: PHP 1,000 - PHP 1,800.
  • Rental Car:

    For those who prefer to drive themselves, car rental services are available at the airport. This offers flexibility for exploring the Puncak area at your own pace.
For more information on transportation options, consider booking airport transfer services or inquire about the Grand Metro Hotel Puncak airport transfer.

Summary of Why You Should Choose to Stay at Grand Metro Hotel Puncak

Grand Metro Hotel Puncak stands out as an exceptional choice for your next vacation or business trip in Jawa Barat. With its prime location, comprehensive facilities, and commitment to guest satisfaction, it offers a truly rewarding experience.
  • Prime Location:

    Enjoy the tranquility of the Puncak highlands while remaining accessible to key attractions.
  • Comfortable Accommodations:

    A variety of well-appointed rooms cater to different needs and preferences.
  • Excellent Facilities:

    From a refreshing swimming pool to dining options, all your needs are met.
  • Warm Hospitality:

    Experience the genuine warmth and efficiency of Indonesian service.
  • Value for Money:

    Enjoy a high-quality stay at competitive rates.
Discover the best Room availability at Grand Metro Hotel Puncak and start planning your escape. For seamless Booking Grand Metro Hotel Puncak, we recommend using Traveloka. Book budget hotels in Jawa Barat and Easily book domestic and international flights at low prices with Traveloka.

All facilities in Grand Metro Hotel Puncak

Bar, Cafe and Lounge Grand Metro Hotel Puncak
Bar, Cafe and Lounge
Swimming Pool Grand Metro Hotel Puncak
Swimming Pool
Functional Hall Grand Metro Hotel Puncak
Functional Hall
Lobby Grand Metro Hotel Puncak
Lobby
Accommodation Services Grand Metro Hotel Puncak
Accommodation Services

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast (surcharge)
  • Buffet dinner
  • Buffet lunch
  • Dining area
  • Fullboard with drinks
  • Gala dinner
  • Free breakfast
  • Snacks

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Early check-in
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

General

  • Ballroom
  • Banquet
  • Family room
  • Fireplace in lobby
  • Heater
  • Swimming pool
  • Rooftop terrace
  • Smoking area
  • Smoke-free
  • Terrace

Hotel Services

  • Concierge
  • Early Check-in
  • Express check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service

Things to Do

  • Garden
  • Outdoor pool
  • Pool sun loungers
  • Sun loungers

In-room Facilities

  • Desk
  • Shower
  • TV

Business Facilities

  • Meeting facilities
  • Projector

Family-friendly Facilities

  • Children pool

Transportation

  • Secure parking

Connectivity

  • Free WiFi

Accessibilty

  • Wheelchair accessible

Accommodation Policy & General Information in Grand Metro Hotel Puncak

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

Business Facilities, Spa closed temporarily from 1-7-2025 to 31-12-2026.
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Metro Hotel Puncak
45
Number of floors in Grand Metro Hotel Puncak
4
Another facilities in Grand Metro Hotel Puncak
A la carte dinner, A la carte lunch, Breakfast, Breakfast and dinner, Breakfast and lunch

Frequently asked question in Grand Metro Hotel Puncak

What are available facilities at Grand Metro Hotel Puncak?
There are top facilites at Grand Metro Hotel Puncak such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Metro Hotel Puncak?
The standard check-in time at Grand Metro Hotel Puncak is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Grand Metro Hotel Puncak provide breakfast?
Yes, Grand Metro Hotel Puncak provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Metro Hotel Puncak?
Grand Metro Hotel Puncak is a 3.0-star hotel.
How many floors does Grand Metro Hotel Puncak have?
Grand Metro Hotel Puncak has 4 floors.
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More Reviews from Other Guests in Grand Metro Hotel Puncak

8.8
Very Good
From 3,308 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.8

Location

8.9

Service and Facilites

9.0

People often mention about Grand Metro Hotel Puncak
All
Staff Friendliness (246)
Taste (215)
Ambiance (205)
Hotel Area (196)
Bedroom (194)
Bathroom (183)
Variety (169)
Accessibility (166)
Family Friendly (159)
In-house Restaurant (156)
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Traveler Reviews Grand Metro Hotel Puncak

Number of reviews per page
20
40
Customer reviews
elsa m.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
The location is on the roadside, the best price, close to tourist attractions, the service is good, the food choices are not overpriced.
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1 people find it helpful
Accommodation's Reply
08 Jun 2026
Thank you so much for your review and 9.7-star rating. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back again soon. Sincerely, Grand Metro Hotel Puncak.
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Aa Kiki
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Highly recommended, check-in is flexible but there is a fee.
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HADI S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel staff is friendly, and the location is easy to reach.
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Accommodation's Reply
06 Jun 2026
Dear Mr. Hadi S., Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ We are delighted that you gave us a 10-star rating. Your positive review motivates us to strive to provide the best experience for all our guests. We hope to welcome you again on your next holiday 🌿 Room reservations can be made via WhatsApp 08******899. Sincerely, Grand Metro Hotel Puncak
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Achmad D.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
Nice location & good breakfast.
1 people find it helpful
Accommodation's Reply
06 Jun 2026
Dear Mr. Achmad D., Thank you for choosing Grand Metro Hotel Puncak as your vacation destination ✨ We are delighted that you gave us a 9.1-star rating. Your positive review motivates us to strive to provide the best experience for all our guests. We hope to welcome you again on your next vacation 🌿 Room reservations can be made via WhatsApp 08******899. Sincerely, Grand Metro Hotel Puncak
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Vivi A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Good, good. Everything, service and cleanliness.
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Accommodation's Reply
06 Jun 2026
Dear Ms. Vivi A., Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ We are delighted that you gave us a 10-star rating. Your positive review motivates us to strive to provide the best experience for all our guests. We hope to welcome you again on your next holiday 🌿 You can make reservations via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak
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R***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.0
/10
Reviewed 3 week(s) ago
We couldn't sleep last night because the traffic noise was so loud in deluxe room 303. Soundproof windows or earplugs should have been provided to ensure a good night's sleep. I tried to contact the front desk at 1 a.m. to change rooms, but they didn't respond well and didn't apologize. Hopefully, other guests looking for a good night's rest will consider this before they're disappointed.
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2 people find it helpful
Accommodation's Reply
06 Jun 2026
Dear Valued Guest, Thank you for taking the time to provide us with a review and feedback. We apologize for any inconvenience you may have experienced due to noise from vehicles outside your room, which may have disturbed your rest. We understand that a comfortable night's sleep is one of the most important aspects of your stay. Your feedback regarding soundproofing and your experience in reporting your complaint to our team has been recorded and will be used as feedback to improve our services in the future. We apologize if our response did not meet your expectations. Thank you for your interest and feedback. We hope to provide you with a better experience on your next stay. Sincerely, The Management Team, Grand Metro Hotel Puncak
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Rusy D.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very comfortable, the food is also delicious.
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1 people find it helpful
Accommodation's Reply
06 Jun 2026
Dear Ms. Rusy D., Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ We are delighted that you gave us a 10-star rating. Your positive review motivates us to continue providing the best experience for all our guests. We hope to welcome you again on your next holiday 🌿 Room reservations can be made via WhatsApp 08******899. Sincerely, Grand Metro Hotel Puncak
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Family favorite hotel... Friendly staff... Clean rooms... Top notch
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Accommodation's Reply
06 Jun 2026
Hello, valued customer! Thank you for choosing Grand Metro Hotel Puncak as your holiday destination. ✨ We are delighted that you gave us a 10-star rating. Your positive review motivates us to strive to provide the best possible experience for all our guests. We hope to welcome you again on your next holiday. 🌿 You can book your room via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak
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B***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The staff was very friendly! The hotel ambience [is] really nice and calming
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Accommodation's Reply
06 Jun 2026
Dear Ms. Vivi A., Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ We are delighted that you gave us a 9.1-star rating. Your positive review motivates us to continue providing the best possible experience for all our guests. We hope to welcome you again on your next holiday 🌿 Room reservations can be made via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak
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S***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Awesome... Classy in its star, as soon as you enter the room the first impression is immediately fragrant, the sheets & pillowcases are clean and fragrant, the bathroom is clean and not slippery, the towels are clean and fragrant. And the hotel appreciates providing a prayer mat for prayer, a small thing that looks simple but meaningful❤️, thankkkks a lot for Grand Metro Hotel Puncak. Even though it doesn't use AC, no problem, at night the room is very cool. The downside: there is the noise of cars passing by because the hotel is on the side of the road and is not soundproof, the wifi is connected but can't get a signal. Hopefully it can be fixed. According to the jargon, "noisy but fun". Maybe someday the jargon can be "even more fun if it's not noisy"...🤗 for other things so far so good. The swimming pool is also clean, the food is delicious and varied. Maintain it for the good things. And improve the quality for things that are still lacking. Continued success Grand Metro Hotel Puncak.
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Accommodation's Reply
06 Jun 2026
Hello! Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ We are delighted that you gave us a 9.7-star rating. Your positive review motivates us to continue providing the best possible experience for all our guests. We hope to welcome you again on your next holiday 🌿 Room reservations can be made via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak
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Rusy D.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The atmosphere is comfortable, the location is strategic, I have been here 4 times and always want to come back to this hotel.
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1 people find it helpful
Accommodation's Reply
06 Jun 2026
Dear Mr. Russi D., Thank you for your review and your trust in Grand Metro Hotel Puncak. We are delighted to know that you felt comfortable during your stay and have chosen our hotel for the fourth time. Your appreciation for the hotel's atmosphere and excellent location motivates us to continue striving for the best service. We hope to welcome you back again on your next stay to create even more memorable experiences. Sincerely, The Management Team, Grand Metro Hotel Puncak
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Syapril
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
definitely a great recommendation
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Accommodation's Reply
06 Jun 2026
Hello! Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ We are delighted that you gave us a 10-star rating. Your positive review motivates us to continue providing the best possible experience for all our guests. We hope to welcome you again on your next holiday 🌿 Room reservations can be made via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak
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C***p
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Friendly service, all facilities ok
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Accommodation's Reply
12 May 2026
Hello, valued customer! Thank you for choosing Grand Metro Hotel Puncak as your holiday destination. ✨ We are delighted that you enjoyed our friendly service. Your positive review motivates us to continue providing the best possible experience for all our guests. We hope to welcome you again on your next holiday! 🌿 Reservations can be made via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak
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I***a
icon-origin-TRAVELOKA
7.8
/10
Reviewed 5 week(s) ago
The first hotel that surprised me because it doesn't use AC 😂. The room was given toiletries and was pretty clean, the TV was still an old-fashioned TV, not Android. Anyway, because it doesn't use AC, there were a lot of small bugs on the pillow, please vacuum it. The Wi-Fi was slow. The location was on a very extreme street, aka dangerous, it was difficult to cross because of the loud passing vehicles. You wouldn't sleep well because the sound of automatic vehicles penetrated, which meant you had to open the windows to get air. In terms of service, the staff was good, helpful, and informative, but the security guard was a bit lacking because it was raining heavily when we arrived, but he didn't seem to want to lend me an umbrella.
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4 people find it helpful
Accommodation's Reply
12 May 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you experienced during your stay. Regarding the room without air conditioning, we would like to clarify that our rooms are designed to receive cool mountain air. However, we are deeply saddened by your complaints about the cleanliness of the pillow area and the presence of small insects, which certainly reduced your comfort. We immediately followed up on this with our housekeeping team to ensure thorough cleaning and regular inspections. We apologize for the WiFi connectivity issues, noise from the main road, and any safety concerns during the rainy season. These are important concerns for us, as comfort and friendly service are our top priorities, and we always strive to do so. Furthermore, we appreciate your appreciation of the friendliness and assistance of our staff during your stay. This motivates our team to continue providing even better service. Your feedback is invaluable for our future evaluations and improvements. We hope to have the opportunity to welcome you back for another comfortable and memorable stay. Sincerely, Reza Pahlevi, Hotel Manager
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
I want to come here again, I'm very satisfied
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Accommodation's Reply
12 May 2026
Hello, valued customer! Thank you for choosing Grand Metro Hotel Puncak as your holiday destination. ✨ We are delighted that you enjoyed our place and want to visit us again. Your positive review motivates us to continue providing the best experience for all our guests. We hope to welcome you again on your next holiday! 🌿 Reservations can be made via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak
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Melisa Y. S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel staff is friendly, the food is also delicious.
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1 people find it helpful
Accommodation's Reply
12 May 2026
Hello, valued customer! Thank you for choosing Grand Metro Hotel Puncak as your vacation destination. ✨ We are delighted that you enjoyed our property, our friendly staff, and your feedback on our food. Your positive review motivates us to continue providing the best possible experience for all our guests. We hope to welcome you again on your next vacation. 🌿 Reservations can be made via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak
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Rima M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Access is close to the road but not so noisy, still safe, the food is also okay, the room is very cool even though it doesn't have AC, the room is also neat and clean, the toilet is also clean, but the water heater takes a while to warm up.
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1 people find it helpful
Accommodation's Reply
12 May 2026
Hello Rima, Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ We are delighted that you enjoyed our comfortable accommodation. We apologize for the slow heating issue. Your positive review motivates us to continue providing the best experience for all our guests. We hope to welcome you again on your next holiday 🌿 Room reservations can be made via WhatsApp 08******899. Sincerely, Grand Metro Hotel Puncak
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rahmi N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
Staying here is honestly worth it for a 3-star hotel, the food is the best, the champion 👍🏻 but it's a shame the wifi is a bit slow, maybe because there are lots of visitors using it too.
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1 people find it helpful
Accommodation's Reply
12 May 2026
Hello Mr. Rahmi, Thank you for choosing Grand Metro Hotel Puncak as your accommodation. ✨ We are very pleased that you enjoyed our comfortable accommodation. We apologize for the slow Wi-Fi speed and will use this feedback to improve our service. Your positive review encourages us to continue developing the best service for all our guests. We hope to welcome you again on your next vacation. 🌿 You can book a room via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak
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S***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
The staff is nice and friendly.. the air is very cool.
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Accommodation's Reply
12 May 2026
Hello, valued customer! Thank you for choosing Grand Metro Hotel Puncak as your holiday destination. ✨ We are delighted that you enjoyed our comfortable accommodations. Your positive review motivates us to continue providing the best possible experience for all our guests. We hope to welcome you again on your next holiday! 🌿 Reservations can be made via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak
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F***a
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10.0
/10
Reviewed 6 week(s) ago
Overall... The best dech.. Keep up all the good reviews.
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1 people find it helpful
Accommodation's Reply
12 May 2026
Hello, valued customer! Thank you for choosing Grand Metro Hotel Puncak as your holiday destination. ✨ We are delighted that you enjoyed our comfortable accommodations. Your positive review motivates us to continue providing the best possible experience for all our guests. We hope to welcome you again on your next holiday! 🌿 Reservations can be made via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak
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Lobby 4 Grand Metro Hotel Puncak

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8.8
Very Good
From 3,308 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.8

Location

8.9

Service and Facilites

9.0

People often mention about Grand Metro Hotel Puncak
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Staff Friendliness (246)
Taste (215)
Ambiance (205)
Hotel Area (196)
Bedroom (194)
Bathroom (183)
Variety (169)
Accessibility (166)
Family Friendly (159)
In-house Restaurant (156)
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Traveler Reviews Grand Metro Hotel Puncak

Number of reviews per page
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40
Customer reviews
elsa m.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
The location is on the roadside, the best price, close to tourist attractions, the service is good, the food choices are not overpriced.
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1 people find it helpful
Accommodation's Reply
08 Jun 2026
Thank you so much for your review and 9.7-star rating. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back again soon. Sincerely, Grand Metro Hotel Puncak.
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Aa Kiki
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Highly recommended, check-in is flexible but there is a fee.
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HADI S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel staff is friendly, and the location is easy to reach.
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Accommodation's Reply
06 Jun 2026
Dear Mr. Hadi S., Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ We are delighted that you gave us a 10-star rating. Your positive review motivates us to strive to provide the best experience for all our guests. We hope to welcome you again on your next holiday 🌿 Room reservations can be made via WhatsApp 08******899. Sincerely, Grand Metro Hotel Puncak
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Achmad D.
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9.1
/10
Reviewed 1 week(s) ago
Nice location & good breakfast.
1 people find it helpful
Accommodation's Reply
06 Jun 2026
Dear Mr. Achmad D., Thank you for choosing Grand Metro Hotel Puncak as your vacation destination ✨ We are delighted that you gave us a 9.1-star rating. Your positive review motivates us to strive to provide the best experience for all our guests. We hope to welcome you again on your next vacation 🌿 Room reservations can be made via WhatsApp 08******899. Sincerely, Grand Metro Hotel Puncak
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Vivi A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Good, good. Everything, service and cleanliness.
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Accommodation's Reply
06 Jun 2026
Dear Ms. Vivi A., Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ We are delighted that you gave us a 10-star rating. Your positive review motivates us to strive to provide the best experience for all our guests. We hope to welcome you again on your next holiday 🌿 You can make reservations via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak
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R***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.0
/10
Reviewed 3 week(s) ago
We couldn't sleep last night because the traffic noise was so loud in deluxe room 303. Soundproof windows or earplugs should have been provided to ensure a good night's sleep. I tried to contact the front desk at 1 a.m. to change rooms, but they didn't respond well and didn't apologize. Hopefully, other guests looking for a good night's rest will consider this before they're disappointed.
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2 people find it helpful
Accommodation's Reply
06 Jun 2026
Dear Valued Guest, Thank you for taking the time to provide us with a review and feedback. We apologize for any inconvenience you may have experienced due to noise from vehicles outside your room, which may have disturbed your rest. We understand that a comfortable night's sleep is one of the most important aspects of your stay. Your feedback regarding soundproofing and your experience in reporting your complaint to our team has been recorded and will be used as feedback to improve our services in the future. We apologize if our response did not meet your expectations. Thank you for your interest and feedback. We hope to provide you with a better experience on your next stay. Sincerely, The Management Team, Grand Metro Hotel Puncak
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Rusy D.
icon-Leisure
Leisure
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10.0
/10
Reviewed 3 week(s) ago
Very comfortable, the food is also delicious.
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1 people find it helpful
Accommodation's Reply
06 Jun 2026
Dear Ms. Rusy D., Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ We are delighted that you gave us a 10-star rating. Your positive review motivates us to continue providing the best experience for all our guests. We hope to welcome you again on your next holiday 🌿 Room reservations can be made via WhatsApp 08******899. Sincerely, Grand Metro Hotel Puncak
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Family favorite hotel... Friendly staff... Clean rooms... Top notch
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Accommodation's Reply
06 Jun 2026
Hello, valued customer! Thank you for choosing Grand Metro Hotel Puncak as your holiday destination. ✨ We are delighted that you gave us a 10-star rating. Your positive review motivates us to strive to provide the best possible experience for all our guests. We hope to welcome you again on your next holiday. 🌿 You can book your room via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak
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B***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The staff was very friendly! The hotel ambience [is] really nice and calming
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Accommodation's Reply
06 Jun 2026
Dear Ms. Vivi A., Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ We are delighted that you gave us a 9.1-star rating. Your positive review motivates us to continue providing the best possible experience for all our guests. We hope to welcome you again on your next holiday 🌿 Room reservations can be made via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak
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S***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Awesome... Classy in its star, as soon as you enter the room the first impression is immediately fragrant, the sheets & pillowcases are clean and fragrant, the bathroom is clean and not slippery, the towels are clean and fragrant. And the hotel appreciates providing a prayer mat for prayer, a small thing that looks simple but meaningful❤️, thankkkks a lot for Grand Metro Hotel Puncak. Even though it doesn't use AC, no problem, at night the room is very cool. The downside: there is the noise of cars passing by because the hotel is on the side of the road and is not soundproof, the wifi is connected but can't get a signal. Hopefully it can be fixed. According to the jargon, "noisy but fun". Maybe someday the jargon can be "even more fun if it's not noisy"...🤗 for other things so far so good. The swimming pool is also clean, the food is delicious and varied. Maintain it for the good things. And improve the quality for things that are still lacking. Continued success Grand Metro Hotel Puncak.
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Accommodation's Reply
06 Jun 2026
Hello! Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ We are delighted that you gave us a 9.7-star rating. Your positive review motivates us to continue providing the best possible experience for all our guests. We hope to welcome you again on your next holiday 🌿 Room reservations can be made via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak
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Rusy D.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The atmosphere is comfortable, the location is strategic, I have been here 4 times and always want to come back to this hotel.
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1 people find it helpful
Accommodation's Reply
06 Jun 2026
Dear Mr. Russi D., Thank you for your review and your trust in Grand Metro Hotel Puncak. We are delighted to know that you felt comfortable during your stay and have chosen our hotel for the fourth time. Your appreciation for the hotel's atmosphere and excellent location motivates us to continue striving for the best service. We hope to welcome you back again on your next stay to create even more memorable experiences. Sincerely, The Management Team, Grand Metro Hotel Puncak
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Syapril
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10.0
/10
Reviewed 4 week(s) ago
definitely a great recommendation
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Accommodation's Reply
06 Jun 2026
Hello! Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ We are delighted that you gave us a 10-star rating. Your positive review motivates us to continue providing the best possible experience for all our guests. We hope to welcome you again on your next holiday 🌿 Room reservations can be made via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak
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C***p
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Friendly service, all facilities ok
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Accommodation's Reply
12 May 2026
Hello, valued customer! Thank you for choosing Grand Metro Hotel Puncak as your holiday destination. ✨ We are delighted that you enjoyed our friendly service. Your positive review motivates us to continue providing the best possible experience for all our guests. We hope to welcome you again on your next holiday! 🌿 Reservations can be made via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak
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I***a
icon-origin-TRAVELOKA
7.8
/10
Reviewed 5 week(s) ago
The first hotel that surprised me because it doesn't use AC 😂. The room was given toiletries and was pretty clean, the TV was still an old-fashioned TV, not Android. Anyway, because it doesn't use AC, there were a lot of small bugs on the pillow, please vacuum it. The Wi-Fi was slow. The location was on a very extreme street, aka dangerous, it was difficult to cross because of the loud passing vehicles. You wouldn't sleep well because the sound of automatic vehicles penetrated, which meant you had to open the windows to get air. In terms of service, the staff was good, helpful, and informative, but the security guard was a bit lacking because it was raining heavily when we arrived, but he didn't seem to want to lend me an umbrella.
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4 people find it helpful
Accommodation's Reply
12 May 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you experienced during your stay. Regarding the room without air conditioning, we would like to clarify that our rooms are designed to receive cool mountain air. However, we are deeply saddened by your complaints about the cleanliness of the pillow area and the presence of small insects, which certainly reduced your comfort. We immediately followed up on this with our housekeeping team to ensure thorough cleaning and regular inspections. We apologize for the WiFi connectivity issues, noise from the main road, and any safety concerns during the rainy season. These are important concerns for us, as comfort and friendly service are our top priorities, and we always strive to do so. Furthermore, we appreciate your appreciation of the friendliness and assistance of our staff during your stay. This motivates our team to continue providing even better service. Your feedback is invaluable for our future evaluations and improvements. We hope to have the opportunity to welcome you back for another comfortable and memorable stay. Sincerely, Reza Pahlevi, Hotel Manager
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
I want to come here again, I'm very satisfied
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Accommodation's Reply
12 May 2026
Hello, valued customer! Thank you for choosing Grand Metro Hotel Puncak as your holiday destination. ✨ We are delighted that you enjoyed our place and want to visit us again. Your positive review motivates us to continue providing the best experience for all our guests. We hope to welcome you again on your next holiday! 🌿 Reservations can be made via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak
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Melisa Y. S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel staff is friendly, the food is also delicious.
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1 people find it helpful
Accommodation's Reply
12 May 2026
Hello, valued customer! Thank you for choosing Grand Metro Hotel Puncak as your vacation destination. ✨ We are delighted that you enjoyed our property, our friendly staff, and your feedback on our food. Your positive review motivates us to continue providing the best possible experience for all our guests. We hope to welcome you again on your next vacation. 🌿 Reservations can be made via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak
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Rima M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Access is close to the road but not so noisy, still safe, the food is also okay, the room is very cool even though it doesn't have AC, the room is also neat and clean, the toilet is also clean, but the water heater takes a while to warm up.
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1 people find it helpful
Accommodation's Reply
12 May 2026
Hello Rima, Thank you for choosing Grand Metro Hotel Puncak as your holiday destination ✨ We are delighted that you enjoyed our comfortable accommodation. We apologize for the slow heating issue. Your positive review motivates us to continue providing the best experience for all our guests. We hope to welcome you again on your next holiday 🌿 Room reservations can be made via WhatsApp 08******899. Sincerely, Grand Metro Hotel Puncak
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rahmi N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
Staying here is honestly worth it for a 3-star hotel, the food is the best, the champion 👍🏻 but it's a shame the wifi is a bit slow, maybe because there are lots of visitors using it too.
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1 people find it helpful
Accommodation's Reply
12 May 2026
Hello Mr. Rahmi, Thank you for choosing Grand Metro Hotel Puncak as your accommodation. ✨ We are very pleased that you enjoyed our comfortable accommodation. We apologize for the slow Wi-Fi speed and will use this feedback to improve our service. Your positive review encourages us to continue developing the best service for all our guests. We hope to welcome you again on your next vacation. 🌿 You can book a room via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak
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S***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
The staff is nice and friendly.. the air is very cool.
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Accommodation's Reply
12 May 2026
Hello, valued customer! Thank you for choosing Grand Metro Hotel Puncak as your holiday destination. ✨ We are delighted that you enjoyed our comfortable accommodations. Your positive review motivates us to continue providing the best possible experience for all our guests. We hope to welcome you again on your next holiday! 🌿 Reservations can be made via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Overall... The best dech.. Keep up all the good reviews.
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1 people find it helpful
Accommodation's Reply
12 May 2026
Hello, valued customer! Thank you for choosing Grand Metro Hotel Puncak as your holiday destination. ✨ We are delighted that you enjoyed our comfortable accommodations. Your positive review motivates us to continue providing the best possible experience for all our guests. We hope to welcome you again on your next holiday! 🌿 Reservations can be made via WhatsApp at 08******899. Sincerely, Grand Metro Hotel Puncak
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