How many rooms are available at Grand Serpong Hotel?

Grand Serpong Hotel has 202 rooms in total.

Does Grand Serpong Hotel provide parking?

Yes, Grand Serpong Hotel provides parking. Please confirm details directly with the hotel.

Does Grand Serpong Hotel have a swimming pool?

Yes, a swimming pool is available at Grand Serpong Hotel.

What do past guests say about Grand Serpong Hotel?

Grand Serpong Hotel is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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Grand Serpong Hotel

Name: Grand Serpong Hotel
Address: Jl. MH. Thamrin Jl. Kb. Nanas No.KM 2.7, RT.007/RW.001, Panunggangan Utara, Serpong, Kota Tangerang, Banten 15143, Tangerang City Center, Tangerang, Banten, Indonesia, 15143, Jl. MH. Thamrin Jl. Kb. Nanas No.KM 2.7, RT.007/RW.001, Panunggangan Utara, Serpong, Kota Tangerang, Banten 15143, Banten, 15143, Indonesia

Hotels

9.2

/10

Exceptional

276 reviews

What Guests Say About Their Stay

S***i

9.7

/ 10

the location is strategic, a 4 star hotel but the price is very affordable, the cleanliness and service are very good ✨✨

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D***a

9.4

/ 10

The staff is very helpful, got a room on the 22nd floor, the view is really cool, the room is also clean and spacious, the bathroom is also very clean, the amenities are complete, and the check-in time can be adjusted, highly highly recommended 🤍

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IR ARDHIAN S.

10.0

/ 10

I was working around Serpong for just 1 night, this hotel is near the toll gate, exit the toll road, turn around and go straight to the hotel, near the mall, mini market, there are many choices of delicious breakfast, comfortable room on the 22nd floor, good mattress, sleep well, rest is good, swimming pool is good, car park is spacious.

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AULIYA F.

10.0

/ 10

Back to this Hotel, with different room types, and the service remains the same, Friendly Staff, Clean Rooms, Delicious Breakfast. Street Vendor Prices, Five Star Service.

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A***A

9.7

/ 10

The hotel staff is very friendly and helpful in carrying things. The room is very clean. The price is very affordable and the facilities provided are very good.

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In the Area

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Jl. MH. Thamrin Jl. Kb. Nanas No.KM 2.7, RT.007/RW.001, Panunggangan Utara, Serpong, Kota Tangerang, Banten 15143, Tangerang City Center, Tangerang, Banten, Indonesia, 15143

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

note: hotel was previously named Hotel Horison Grand Serpong Grand Serpong Hotel is a hotel in a good neighborhood, which is located at Tangerang City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

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What's around Grand Serpong Hotel

Jl. MH. Thamrin Jl. Kb. Nanas No.KM 2.7, RT.007/RW.001, Panunggangan Utara, Serpong, Kota Tangerang, Banten 15143, Tangerang City Center, Tangerang, Banten, Indonesia, 15143

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Discover More About Grand Serpong Hotel

note: hotel was previously named Hotel Horison Grand Serpong

Location

Grand Serpong Hotel is a hotel in a good neighborhood, which is located at Tangerang City Center.

About Grand Serpong Hotel

From business event to corporate gathering, Grand Serpong Hotel provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Grand Serpong Hotel, a wonderful accommodation for your family holiday.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Grand Serpong Hotel exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Grand Serpong Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Grand Serpong Hotel.

All facilities in Grand Serpong Hotel

Swimming Pool

Lobby

Exterior

Restaurant

Food and Drinks

Restaurant with AC
A la carte breakfast
A la carte dinner
A la carte lunch
Bar
Breakfast
Breakfast and dinner
Breakfast and lunch
Buffet breakfast
Breakfast (surcharge)
Buffet dinner
Buffet lunch
Cafe
Continental breakfast
Dining area
Set menu dinner
Snacks

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

Hotel Services

Bellhop
Welcoming drinks
Concierge
Doorman
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Porter
Wedding service

General

AC
Ballroom
Banquet
Family room
Fireplace in lobby
Heater
Non-smoking room
Swimming pool
Smoking area

In-room Facilities

Cable TV
Desk
In-room safe
Minibar
Refrigerator
Shower
TV

Business Facilities

Business facilities
Conference room
Meeting facilities
Photocopier
PRINTER
Projector

Things to Do

Fitness center
Outdoor pool
TV lounge

Nearby Facilities

ATM/Banking
Grocery
Shops

Transportation

Secure parking

Connectivity

Free WiFi

Accessibilty

Wheelchair accessible

Sports and Recreations

Fitness center

Accommodation Policy & General Information in Grand Serpong Hotel

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Deposit

Deposit IDR 100,000 is required upon check-in. The accommodation accepts cash and debit card.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Grand Serpong Hotel	202
Number of floors in Grand Serpong Hotel	9
Another facilities in Grand Serpong Hotel	Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar

Frequently asked question in Grand Serpong Hotel

What are available facilities at Grand Serpong Hotel?

There are top facilites at Grand Serpong Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Grand Serpong Hotel?

The standard check-in time at Grand Serpong Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Grand Serpong Hotel provide breakfast?

Yes, Grand Serpong Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Grand Serpong Hotel?

Grand Serpong Hotel is a 4.0-star hotel.

How many floors does Grand Serpong Hotel have?

Grand Serpong Hotel has 9 floors.

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More Reviews from Other Guests in Grand Serpong Hotel

Overall Ratings & Reviews Grand Serpong Hotel

Traveloka (276)

9.2

Exceptional

From 276 reviews

Provided by travelers on

Cleanliness

9.1

Room Comfort

9.1

Meal

8.9

Location

9.2

Service and Facilites

9.0

People often mention about Grand Serpong Hotel

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Keramahan Staff (45)

Ukuran Kamar (37)

Variasi (37)

Akses (36)

Suasana (34)

Kamar Tidur (34)

Area Hotel (34)

Ramah Keluarga (30)

Kamar Mandi (30)

Rasa (30)

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Traveler Reviews Grand Serpong Hotel

Number of reviews per page

Customer reviews

f***n

Staycation

8.7

/10

Reviewed 2 day(s) ago

Nice hotel, friendly staff, clean, and spacious rooms. Recommended for large families. The breakfast was decent, but unfortunately, some of the dishes weren't hot enough, making them less enjoyable. The only disappointment was the poorly maintained swimming pool. The bathroom and toilets were smelly and dirty. The waiting area was inadequate. The pool was a bit dirty, and there were no staff around. I would suggest renovating and maintaining the pool to further improve the hotel's performance, as it was already good overall.

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Triswati

Business

10.0

/10

Reviewed 1 week(s) ago

Clean, comfortable, friendly staff

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Accommodation's Reply

01 Dec 2025

Dear Ms. Triswati, Warmest regards, Grand Serpong Hotel Thank you for choosing Grand Serpong Hotel as your accommodation and for taking the time to write this positive review. We are very pleased that you were satisfied and comfortable with our facilities and services. Your feedback and complaints are very important to us as they help us to further improve our services. It was an honor to have served you and we look forward to welcoming you back again. Best regards, Yos Andri, General Manager

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Hantyan

8.5

/10

Reviewed 2 week(s) ago

easy location and close to the city center

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Accommodation's Reply

01 Dec 2025

Dear Mr. Hantian, Warmest regards, Grand Serpong Hotel Thank you for choosing Grand Serpong Hotel as your accommodation and for taking the time to write this positive review. We are very pleased that you were satisfied and comfortable with our facilities and services. Your feedback and complaints are very important to us as they help us to continue to improve our services. It was an honor to have served you and we look forward to welcoming you back again. Best regards, Yos Andree General Manager

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r***a

Business

8.7

/10

Reviewed 2 week(s) ago

It's a bit uncomfortable because in the middle of the night I hear someone constantly moving chairs/tables, either in the room above or next to it, I'm scared.

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Accommodation's Reply

01 Dec 2025

Dear Valued Guest, Warmest regards, Grand Serpong Hotel! Thank you for taking the time to write a review. We understand that a hotel's atmosphere can vary from guest to guest. Our team is always committed to maintaining a safe, clean, and comfortable environment for all our guests. We look forward to providing an even better experience on your next visit. Best regards, Yos Andree General Manager

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Clifford P. M.

Staycation

9.1

/10

Reviewed 3 week(s) ago

Already several times stayed in here. Good staff, good service. Need a bit renovation or retouch especially inside the room. Breakfast is nice.

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Accommodation's Reply

20 Nov 2025

Dear Mr. Clifford, Warmest regards, Grand Serpong Hotel Thank you for choosing Grand Serpong Hotel as your accommodation and for taking the time to write this positive review. We are delighted that you were satisfied and comfortable with our facilities and services. Your feedback and complaints are very important to us as we strive to continue to improve our services. It was an honor to have served you and we look forward to welcoming you back again. Best regards, Yos Andree General Manager

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Muhammad Z. K.

Business

10.0

/10

Reviewed 4 week(s) ago

A recommended hotel for families to unwind on the weekend amidst busy activities.

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2 people find it helpful

Accommodation's Reply

20 Nov 2025

Dear Mr. Muhammad C.K. Best regards, Grand Serpong Hotel Thank you for choosing Grand Serpong Hotel as your accommodation and for taking the time to write this positive review. We are very pleased that you were satisfied and comfortable with our facilities and services. Your feedback and complaints are very important to us as we strive to improve our services. It was a pleasure to serve you and we do not hesitate to welcome you back again. Sincerely, Yos Andri General Manager

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A***u

Business

9.7

/10

Reviewed 4 week(s) ago

The stunning night city view adds a romantic impression with your partner.

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Accommodation's Reply

20 Nov 2025

Dear Valued Guest, We would like to extend our warmest regards to Grand Serpong Hotel. Thank you for choosing Grand Serpong Hotel as your accommodation and for taking the time to write us this positive review. We are delighted that you were satisfied and comfortable with our facilities and services. Your feedback and complaints are very important to us as they help us to further improve our services. We were honored to have served you and we look forward to welcoming you back again. Best regards, Yos Andree General Manager

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Cycy C.

6.3

/10

Reviewed 5 week(s) ago

The hotel is a bit scary, there are lots of apparitions

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Accommodation's Reply

03 Nov 2025

Dear Ms. Saisi Si, Thank you for taking the time to write a review. We understand that every guest has a different perspective on the hotel's atmosphere. Our team is always committed to maintaining a safe, clean, and comfortable environment for all guests. We hope to provide an even better experience on your next visit. Best regards, Yos Andree, General Manager

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S***i

9.1

/10

Reviewed 6 week(s) ago

The room is big and clean and has a nice view too

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1 people find it helpful

Accommodation's Reply

27 Oct 2025

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sobri h.

8.5

/10

Reviewed 6 week(s) ago

Very close to the Serpong toll gate

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1 people find it helpful

Accommodation's Reply

27 Oct 2025

Dear Mr. Sobri, Warmest regards, Grand Serpong Hotel Thank you for choosing Grand Serpong Hotel as your accommodation and for taking the time to write this positive review. We are very pleased that you were satisfied and comfortable with our facilities and services. Your comments and complaints are very important to us as they help us to continue to improve our services. We were honored to have served you and we look forward to welcoming you back again. Best regards, Yos Andri, General Manager

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Verified Traveler

Business

10.0

/10

Reviewed 8 week(s) ago

The hotel staff was friendly. Although I forgot to withdraw my Rp 100,000 deposit because I checked out at 5:30, I was hoping they would contact me to transfer it.

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1 people find it helpful

Accommodation's Reply

08 Oct 2025

Dear Guest, Warm greetings from Grand Serpong Hotel. Thank you for choosing Grand Serpong Hotel as your accommodation and for taking the time to leave this positive review. Regarding your deposit refund, please contact our Hotline Number at 08********82. It was our pleasure to serve you, and we look forward to welcoming you back. Sincerely, Yos Andri, General Manager

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Untung S.

Leisure

6.7

/10

Reviewed 9 week(s) ago

The security guard service is quite good, the food is quite varied... Unfortunately, the bathroom facilities are very minimal... please improve them

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2 people find it helpful

Accommodation's Reply

09 Oct 2025

Dear Mr. Untung, Warm greetings from Grand Serpong Hotel. Thank you for choosing Grand Serpong Hotel as your accommodation and for taking the time to write this positive review. We are very happy to hear that you are satisfied and comfortable with our facilities and services. Your feedback and complaints are very important to us, as they allow us to improve our service. It is an honor for us to be able to serve you and we look forward to welcoming you back here. Sincerely, Yos Andri, General Manager

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muhammad g. a.

Staycation

9.4

/10

Reviewed 9 week(s) ago

Check-in and check-out were easy. Parking wasn't too confusing either, as there's a parking structure. The door frames were a bit creaky and might need repairs. Overall, it was comfortable, I slept well, and the hot water was a bit too hot (be careful when turning on the tap). The swimming pool is nice and spacious. The breakfast restaurant is spacious and roomy, with quite tasty and varied food. To access the location, you need to read the map and directions carefully, as it's located at a flyover and underpass near the toll road. Wi-Fi is good, and you get your room key immediately. The service is friendly and good.

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3 people find it helpful

Accommodation's Reply

08 Oct 2025

Dear Mr. Muhammad, Warm greetings from Grand Serpong Hotel. Thank you for choosing Grand Serpong Hotel as your accommodation and for taking the time to write this positive review. We are very happy to hear that you were satisfied and comfortable with our facilities and services. Your feedback and complaints are very important to us, as they allow us to improve our service. It was an honor to serve you and we look forward to welcoming you back. Sincerely, Yos Andri, General Manager

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Verified Traveler

Staycation

9.6

/10

Reviewed 10 week(s) ago

The room is very spacious. What's a little disappointing is that the food tends to be too salty these days.

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1 people find it helpful

Accommodation's Reply

29 Sep 2025

Dear Guest, Warm greetings from Grand Serpong Hotel. Thank you for choosing Grand Serpong Hotel as your accommodation and for taking the time to write this positive review. We are very happy to hear that you were satisfied and comfortable with our facilities and services. Your feedback and complaints are very important to us, as they allow us to improve our service. It was an honor to serve you and we look forward to welcoming you back. Sincerely, Yos Andri, General Manager

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Arif H.

Staycation

10.0

/10

Reviewed 12 week(s) ago

It was very impressive to get a family room at Nemuru Grand Serpong.

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2 people find it helpful

Accommodation's Reply

10 Sep 2025

Dear Mr. Arif, Warm greetings from Grand Serpong Hotel. Thank you for choosing Grand Serpong Hotel as your accommodation and for taking the time to write this positive review. We are very happy to hear that you were satisfied and comfortable with our facilities and services. Your feedback and complaints are very important to us, as they allow us to improve our service. It is an honor for us to be able to serve you and we look forward to welcoming you back here. Sincerely, Yos Andri, General Manager

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A***a

Staycation

9.4

/10

Reviewed 15 week(s) ago

Good for staying, affordable and good service.

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1 people find it helpful

Accommodation's Reply

23 Aug 2025

Dear Guest, Warm greetings from Hotel Grand Serpong. Thank you for choosing Hotel Grand Serpong as your accommodation and for taking the time to write this positive review. We are delighted to hear that you were satisfied and comfortable with our facilities and services. Your feedback and complaints are very important to us, as they allow us to improve our service. It was an honor to serve you, and we look forward to welcoming you back. Sincerely, Yos Andri, General Manager

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E***y

Medical

9.1

/10

Reviewed 15 week(s) ago

This hotel offers early check-in, friendly staff, a wide variety of breakfast options, and wheelchair facilities.

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1 people find it helpful

Accommodation's Reply

23 Aug 2025

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Regitha P.

Business

9.7

/10

Reviewed 15 week(s) ago

Very comfortable and clean, excellent service, The restaurant menu lacks variety.

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1 people find it helpful

Accommodation's Reply

23 Aug 2025

Dear Ms. Regitha, Warm greetings from Hotel Grand Serpong. Thank you for choosing Hotel Grand Serpong as your accommodation and for taking the time to write this positive review. We are very happy to hear that you were satisfied and comfortable with our facilities and services. Your feedback and complaints are very important to us, as they allow us to improve our service. It is an honor for us to be able to serve you and we look forward to welcoming you back here. Sincerely, Yos Andri, General Manager

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ires d.

8.5

/10

Reviewed 15 week(s) ago

Breakfast was decent, room was clean.

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2 people find it helpful

Accommodation's Reply

23 Aug 2025

Dear Mrs. Ires, Warm greetings from Hotel Grand Serpong. Thank you for choosing Hotel Grand Serpong as your accommodation and for taking the time to write this positive review. We are very happy to hear that you were satisfied and comfortable with our facilities and services. Your feedback and complaints are very important to us, as they allow us to improve our service. It was an honor to serve you and we look forward to welcoming you back. Sincerely, Yos Andri, General Manager

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windi a.

8.5

/10

Reviewed 15 week(s) ago

For the swimming pool, please repair the floor, there are sharp parts.

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Accommodation's Reply

23 Aug 2025

Dear Mrs. Windi, Warm greetings from Hotel Grand Serpong. Thank you for choosing Hotel Grand Serpong as your accommodation and for taking the time to write this positive review. We are very happy to hear that you were satisfied and comfortable with our facilities and services. Your feedback and complaints are very important to us, as they allow us to improve our service. It was an honor to serve you, and we look forward to welcoming you back. Sincerely, Yos Andri, General Manager

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.