Grand Zuri Ketapang

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8.8
/10
Very Good
658 reviews

What Guests Say About Their Stay

C***a

10.0
/ 10
The location is close, easy to get anywhere, the staff are friendly, the service is good, the food is also delicious, the place is quiet and not noisy, it's good for staying overnight while working.
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Dede H.

10.0
/ 10
Every time I step foot in Ketapang, Grand Zury is always my top choice. Its strategic location in the heart of the city makes it easy to access everything, but one thing always keeps me coming back: the view from my room. I always book a room with a view of City Mall. It's no wonder, from there, the skyline and the houses are beautifully displayed, especially in the morning and evening. Birds flit among the clouds, sometimes overcast, sometimes clear, creating a harmony that soothes the soul. The dawn sky, with its soft hues, or the dramatic sunset, always manages to captivate me. The evenings are equally enchanting. The twinkling lights of the residential areas create a fresh and vibrant panorama. It's like watching the stars spread out below. Besides the eye-pleasing view, the comfort of the room is also a plus. The soft bed, clean, and bright room make me feel at home and relaxed. Grand Zury Ketapang isn't just a place to stay, but also a place to enjoy the beauty of the city from a different perspective.
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Dede H.

10.0
/ 10
Staying at the Grand Zuri Ketapang Hotel on August 9-10, 2025, was an unforgettable experience. Its strategic location in the city center provides easy access to various attractions in Ketapang. My favorite thing was the view from my hotel room. The large windows offered a stunning panorama of Ketapang, especially at night with the city lights sparkling. The hotel staff was very friendly and helpful, making me feel right at home. The hotel room was also very clean and comfortable, equipped with modern amenities that made my stay even more enjoyable. In short, the Grand Zuri Ketapang Hotel is the perfect place for a staycation and relaxation. I will definitely return!
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Dede H.

10.0
/ 10
I often stay at Hotel Grand Zury Ketapang every weekend. The room is always clean, the bed is comfortable, and I always book a smoking room. The view from the window is quite nice, especially in the afternoon. This hotel is a comfortable place to unwind.
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Santi O.

9.7
/ 10
Fast and speedy check in and out, comfort, clean, spacious room, friendly staff and various breakfast menu. Highly recommended to those visiting Ketapang. Thanks, Grand Zuri.
In the Area
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Jalan DI PANJAITAN, NO. 88, SAMPIT, DELTA PAWAN, Delta Pawan, Ketapang, Kalimantan Barat, Indonesia, 78811

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Grand Zuri Ketapang is a good choice when you are visiting Delta Pawan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Grand Zuri Ketapang

Jalan DI PANJAITAN, NO. 88, SAMPIT, DELTA PAWAN, Delta Pawan, Ketapang, Kalimantan Barat, Indonesia, 78811
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Lobby Grand Zuri Ketapang
Lobby 2 Grand Zuri Ketapang

Discover More About Grand Zuri Ketapang

Welcome to Grand Zuri Ketapang, your premier destination for an unforgettable stay in the heart of Kalimantan Barat, Indonesia. We pride ourselves on offering a blend of comfort, convenience, and exceptional service, ensuring every guest experiences the true essence of Indonesian hospitality. Whether you're visiting for business or leisure, Grand Zuri Ketapang is designed to be your home away from home, providing a tranquil retreat amidst the vibrant energy of Ketapang.

Grand Zuri Ketapang Location

Grand Zuri Ketapang is strategically situated in the bustling Ketapang City, specifically in the Jalan DI PANJAITAN, NO. 88, SAMPIT, DELTA PAWAN, Delta Pawan, Ketapang, Kalimantan Barat, Indonesia, 78811. This prime location places you at the nexus of convenience, just a short distance from the city center, making it easy to explore all that Ketapang has to offer. The atmosphere surrounding Grand Zuri Ketapang is one of vibrant local life, with easy access to essential amenities and cultural points of interest. For those arriving by air, the hotel is conveniently located a manageable distance from the nearest airport, ensuring a smooth transition to your accommodation.

Grand Zuri Ketapang Facilities & Services

Facilities for guests at Grand Zuri Ketapang are thoughtfully curated to enhance your stay. We offer a comprehensive range of services designed to cater to every need:

  • A refreshing swimming pool, perfect for a leisurely dip or an invigorating swim.
  • A well-equipped fitness center to maintain your workout routine.
  • Complimentary Wi-Fi throughout the hotel, keeping you connected at all times.
  • Spacious meeting and banquet facilities, ideal for corporate events and celebrations.
  • A dedicated concierge service to assist with your travel arrangements and local recommendations.
  • Ample free parking space for guests traveling by car.
  • A business center for your professional needs.

Grand Zuri Ketapang Room Types

Discover a variety of accommodations designed for your comfort and relaxation. The room types of Grand Zuri Ketapang include options to suit every traveler's preference:

  • Deluxe Room:

    Offering a comfortable retreat with a choice of City View or Garden View. Available in smoking and non-smoking options. Some rooms feature a bathtub for added luxury.
  • Executive Room:

    A step up in space and amenities, these rooms provide enhanced comfort and often come with a City View. Available in smoking and non-smoking configurations, with some rooms equipped with a bathtub.
  • Suite:

    For those seeking an elevated experience, our Suites offer spacious living areas and premium amenities. Enjoy stunning City Views and the convenience of a bathtub. Available in non-smoking.
  • Family Room:

    Designed to accommodate families, these rooms offer ample space and comfort, often with a choice of views and the option of a bathtub.

Please note that while we strive to accommodate all preferences, specific room features like bathtubs may vary. For guests with pets, please inquire directly about our pet-friendly policies and any associated cleaning fees, which will be communicated in Philippine Pesos (PHP) if applicable.

Grand Zuri Ketapang Dining & Restaurants

Savor a delightful culinary journey at Grand Zuri Ketapang. Our dining venues offer a range of flavors to satisfy every palate:

  • The Grand Zuri Restaurant:

    Our main dining outlet, offering a breakfast buffet with a selection of local and international dishes. Estimated price per person for breakfast is around PHP 400. Operating hours are from 6:00 AM to 10:00 AM.
  • Lobby Lounge:

    A relaxed setting for coffee, tea, and light snacks. Perfect for casual meetings or unwinding. Operating hours are from 10:00 AM to 11:00 PM.

We focus on providing fresh, high-quality ingredients and authentic local flavors, ensuring a memorable dining experience for all our guests.

Grand Zuri Ketapang Nearby Attractions and Activities

Explore the vibrant surroundings of Grand Zuri Ketapang and discover the local charm of Ketapang. Here are some nearby points of interest:

  • Tanjungpura University:

    A prominent educational institution, offering a glimpse into local academic life and often hosting cultural events.
  • Ketapang City Square:

    A central gathering place for locals, perfect for experiencing the daily rhythm of the city and enjoying street food.
  • Puri Kedaton:

    A historical site that provides insight into the region's royal past and architectural heritage.
  • Local Markets:

    Immerse yourself in the local culture by visiting nearby markets, where you can find fresh produce, local crafts, and unique souvenirs.
  • Pantai Pasir Putih:

    A beautiful stretch of beach offering a relaxing escape and opportunities for water activities.

If you are looking for other activities around Grand Zuri Ketapang, check out the best deals on Traveloka: Recommended activities in Ketapang!

How to Get to Grand Zuri Ketapang from the Airport

Navigating your way to Grand Zuri Ketapang is straightforward, with several convenient options available. The airport transfer service of Grand Zuri Ketapang ensures a seamless arrival. Here's how to get to Grand Zuri Ketapang:

  • Hotel Private Airport Transfer:

    For the utmost convenience and comfort, we offer a dedicated airport transfer service. Please contact the hotel in advance to arrange this service. Estimated cost is around PHP 800-1200, depending on vehicle type.
  • Taxi:

    Metered taxis are readily available at the airport. The journey to Grand Zuri Ketapang typically takes around 30-45 minutes, with fares ranging from PHP 300-500.
  • Ride-hailing Service:

    You can also opt for a ride-hailing service, which offers a convenient and often cost-effective way to reach the hotel. Prices are comparable to taxis.

For pre-booked convenience, consider exploring airport transfer services or inquire about the Grand Zuri Ketapang airport transfer directly with the hotel.

Summary of Why You Should Choose to Stay at Grand Zuri Ketapang

Choosing Grand Zuri Ketapang for your stay in Kalimantan Barat means opting for comfort, convenience, and a truly welcoming experience. Here are the top reasons to make us your preferred accommodation:

  • Prime Location:

    Situated in a vibrant area with easy access to local attractions and amenities.
  • Excellent Facilities:

    From a refreshing pool to a well-equipped gym and business center, we cater to all your needs.
  • Comfortable Rooms:

    A range of well-appointed room types designed for relaxation and a good night's sleep.
  • Attentive Service:

    Our dedicated staff are committed to ensuring your stay is pleasant and memorable.
  • Value for Money:

    Room rates at Grand Zuri Ketapang start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Experience the best of Ketapang by booking your stay with us. Check for Room availability at Grand Zuri Ketapang and start planning your trip today. For seamless travel arrangements, consider Easily book domestic and international flights at low prices. We look forward to welcoming you to Grand Zuri Ketapang!

All facilities in Grand Zuri Ketapang

Functional Hall Grand Zuri Ketapang
Functional Hall
Lobby Grand Zuri Ketapang
Lobby
Exterior Grand Zuri Ketapang
Exterior
Bedroom Grand Zuri Ketapang
Bedroom
Others Grand Zuri Ketapang
Others

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Food and Drinks

  • Restaurant with AC
  • Bar
  • Breakfast
  • Buffet breakfast
  • Dining area
  • Early bird breakfast

General

  • AC
  • Ballroom
  • Banquet
  • Non-smoking room
  • Smoking area
  • Smoke-free

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Transportation

  • Airport transfer

Connectivity

  • Free WiFi

Business Facilities

  • Meeting facilities

Accommodation Policy & General Information in Grand Zuri Ketapang

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Deposit

Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Zuri Ketapang
101
Number of floors in Grand Zuri Ketapang
6
Another facilities in Grand Zuri Ketapang
Bellhop, Welcoming drinks, Concierge, Front desk, 24-hour Receptionist

Frequently asked question in Grand Zuri Ketapang

What are available facilities at Grand Zuri Ketapang?
There are top facilites at Grand Zuri Ketapang such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Zuri Ketapang?
The standard check-in time at Grand Zuri Ketapang is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Grand Zuri Ketapang provide breakfast?
Yes, Grand Zuri Ketapang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Zuri Ketapang?
Grand Zuri Ketapang is a 3.0-star hotel.
How many floors does Grand Zuri Ketapang have?
Grand Zuri Ketapang has 6 floors.
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More Reviews from Other Guests in Grand Zuri Ketapang

Overall Ratings & Reviews Grand Zuri Ketapang

Traveloka (655)
Other sources (3)
8.8
Very Good
From 655 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.6

Location

8.8

Service and Facilites

8.8

People often mention about Grand Zuri Ketapang
All
Staff Friendliness (34)
Bedroom (34)
Bathroom (33)
Surroundings (32)
Room Space (31)
Hotel Area (31)
Distance to City Center (30)
Ambiance (30)
Accessibility (27)
Taste (26)
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Traveler Reviews Grand Zuri Ketapang

Number of reviews per page
20
40
Customer reviews
N***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Friendly service and complete facilities.
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Accommodation's Reply
30 Jul 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Grand Zuri Ketapang by CHM. We are delighted to hear that you were satisfied with the friendly service from our team and the comprehensive facilities we provided. Guest satisfaction is our top priority, and such compliments motivate our entire team to continue striving for the best possible service. We look forward to welcoming you back on your next stay and providing you with an even better experience. Sincerely, Adrian Alfiandi, General Manager
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Frengky Y.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Clean hotel, friendly hotel staff.
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Accommodation's Reply
15 Jul 2026
Dear Mr. Frenkie, Thank you for taking the time to write a positive review about Grand Zuri Ketapang Hotel. We are delighted to hear that you found our hotel clean and received friendly service from all our staff. Your compliments motivate us to strive for the best possible service for all our guests. We hope to welcome you back to Grand Zuri Ketapang Hotel on your next visit. Sincerely, Adrian Alfiandi, General Manager
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Frengky Y.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Clean hotel, comfortable service.
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Accommodation's Reply
15 Jul 2026
Dear Mr. Frenkie Y., Thank you for taking the time to write a positive review about Grand Zuri Ketapang Hotel. We are delighted to hear that you found our hotel clean and received friendly service from all our staff. This compliment motivates us to continue striving to provide the best possible service to all our guests. We hope to welcome you back to Grand Zuri Ketapang Hotel on your next visit. Sincerely, Adrian Alfiandi, General Manager
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Sapta P.
icon-origin-TRAVELOKA
6.9
/10
Reviewed 3 week(s) ago
Except for the AC condition and water condition, other items were still OK.
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Accommodation's Reply
15 Jul 2026
Dear Ms Sapta P, Thank you for taking the time to share your feedback following your stay at Grand Zuri Ketapang. We appreciate your comments and are pleased to know that, overall, your stay met your expectations. We sincerely apologize for the inconvenience caused by the air conditioning and water condition. Please rest assured that your feedback has been shared with our Engineering team for immediate inspection and improvement to ensure a more comfortable experience for all our guests. We truly value your input and hope to have the opportunity to welcome you back and provide you with a much better stay in the future. Warm regards, Adrian Alfiandi General Manager
S***O
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Clean and nice, fast service.
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Grand Zuri Ketapang Hotel. We are delighted that you found our hotel clean, the service prompt, and the experience satisfying. Your compliments motivate our entire team to continue striving to maintain the quality of service and comfort for all our guests. We hope to welcome you back to Grand Zuri Ketapang Hotel in the future. Sincerely, Adrian Alfiandi, General Manager, Grand Zuri Ketapang Hotel
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Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Clean hotel and friendly staff
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for your positive review of Grand Zuri Ketapang Hotel. We are delighted to hear that you found our hotel clean and our staff friendly. Guest satisfaction is our top priority, and we will share your compliments with our entire team to inspire us to continue providing the best service. We hope to welcome you back to Grand Zuri Ketapang Hotel on your next visit. Sincerely, Adrian Alfiandi, General Manager, Grand Zuri Ketapang Hotel
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A***l
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
The hotel is quite good, clean, and the service is friendly.
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for your positive review of Grand Zuri Ketapang Hotel. We are delighted to hear that you found our hotel clean and our staff friendly. Guest satisfaction is our top priority, and we will share your compliments with our entire team to inspire us to continue providing the best service. We hope to welcome you back to Grand Zuri Ketapang Hotel on your next visit. Sincerely, Adrian Alfiandi, General Manager, Grand Zuri Ketapang Hotel
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y***e
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
Comfortable and clean hotel, friendly staff.
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for your positive review of Grand Zuri Ketapang Hotel. We are delighted to hear that you found our hotel clean and our staff friendly. Guest satisfaction is our top priority, and we will share your compliments with our entire team to inspire us to continue providing the best service. We hope to welcome you back to Grand Zuri Ketapang Hotel on your next visit. Sincerely, Adrian Alfiandi, General Manager, Grand Zuri Ketapang Hotel
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Totok P.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 12 week(s) ago
The receptionist and staff are ok. Cleanliness and tidiness are ok.
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for your positive review of Grand Zuri Ketapang Hotel. We are delighted to hear that you found our hotel clean and our staff friendly. Guest satisfaction is our top priority, and we will share your compliments with our entire team to inspire us to continue providing the best service. We hope to welcome you back to Grand Zuri Ketapang Hotel on your next visit. Sincerely, Adrian Alfiandi, General Manager, Grand Zuri Ketapang Hotel
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y***e
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Comfortable hotel, good service, very friendly staff, delicious breakfast menu.
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for your positive review of Grand Zuri Ketapang Hotel. We are delighted to hear that you found our hotel clean and our staff friendly. Guest satisfaction is our top priority, and we will share your compliments with our entire team to inspire us to continue providing the best service. We hope to welcome you back to Grand Zuri Ketapang Hotel on your next visit. Sincerely, Adrian Alfiandi, General Manager, Grand Zuri Ketapang Hotel
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N***y
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 21 week(s) ago
One of the hotels that is an option if you are transiting in Sintang.
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are honored that Grand Zuri Ketapang Hotel was one of your choices during your travels. Your trust and support mean a great deal to us, and we will continue to strive to provide the best service and comfort to all our guests. We hope to welcome you back on your next visit and provide you with an even more memorable stay. Sincerely, Adrian Alfiandi, General Manager, Grand Zuri Ketapang Hotel
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Naufal M. Z.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
Value for money hotel in Ketapang, close to everywhere
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Accommodation's Reply
30 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Grand Zuri Ketapang by CHM. We are delighted to hear that you found our hotel to be excellent value for money, with its superb location providing easy access to Ketapang's business centers, restaurants, and attractions. Your positive review motivates our entire team to continue striving to provide quality service, comfort, and outstanding accommodations to all our guests. We appreciate your trust and hope to welcome you back to Grand Zuri Ketapang on your next visit. We hope to remain your first choice for every visit to Ketapang. Sincerely, Adrian Alfiandi, General Manager
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JHL T. I.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 23 week(s) ago
Good for staying, comfortable and nice hotel.
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Accommodation's Reply
30 Jul 2026
Dear Valued Guest, Thank you for taking the time to review your stay at Grand Zuri Ketapang by CHM. We are delighted to hear that you enjoyed your comfortable and memorable stay. Your review, describing our hotel as an excellent and comfortable place to stay, is a source of pride and motivates our entire team to continue striving to maintain the quality of our services and facilities. We hope to welcome you back to Grand Zuri Ketapang on your next visit and provide you with an even better stay experience. Sincerely, Adrian Alfiandi, General Manager
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S***y
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 23 week(s) ago
Nice hotel in the city center, close to everything. Clean rooms.
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Accommodation's Reply
30 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Grand Zuri Ketapang by CHM. We are delighted to hear that you appreciated our central location, which allows you easy access to all that Ketapang has to offer. We also appreciate your compliments on the cleanliness of our rooms, as maintaining cleanliness and comfort is one of our highest priorities. Your positive review is an encouragement to our entire team to provide the best service and a memorable stay for all our guests. We hope to welcome you back to Grand Zuri Ketapang on your next visit and provide you with an even more memorable experience. Sincerely, Adrian Alfiandi, General Manager
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C***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
The location is close, easy to get anywhere, the staff are friendly, the service is good, the food is also delicious, the place is quiet and not noisy, it's good for staying overnight while working.
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Accommodation's Reply
30 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Grand Zuri Ketapang by CHM. We are delighted to hear that you enjoyed our hotel's location, which made it easy to travel around Ketapang. We also appreciate your compliments on the friendliness of our staff, the quality of service, and the delicious food we served. We are pleased to know that the hotel's tranquil and comfortable atmosphere met your needs, whether for relaxation or work. Your positive review is an encouragement to our entire team in providing the best service and creating memorable stays for all our guests. We look forward to welcoming you back to Grand Zuri Ketapang on your next visit and providing you with an even better experience. Sincerely, Adrian Alfiandi, General Manager
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F***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.3
/10
Reviewed 34 week(s) ago
I was given a smoking room even though I don't like the smell of cigarettes. It was really hard to breathe just smelling the room.
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Accommodation's Reply
30 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Grand Zuri Ketapang by CHM. We apologize for any inconvenience you may have experienced regarding the condition of your room. We understand that the smell of cigarette smoke can be uncomfortable, especially for guests who are unfamiliar with or dislike rooms where someone has smoked. This is certainly not an experience we wish for our guests. We have noted your feedback and will forward it to our team to ensure that your requests regarding your room, particularly your request for a non-smoking room, are met with due diligence. We greatly appreciate this opportunity for continued improvement. We look forward to welcoming you back to Grand Zuri Ketapang and providing you with an even more comfortable stay that meets your expectations. Sincerely, Adrian Alfiandi, General Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 36 week(s) ago
Good hotel for a long stay for a business visit.
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A***m
icon-origin-TRAVELOKA
10.0
/10
Reviewed 37 week(s) ago
Wow, my first time staying at Grand Zuri, it turned out to be really nice, especially since I have a baby, staying at Grand Zuri is really nice, the staff are all very friendly, the hotel is clean, it smells great, it's quiet, I slept well, the view is also okay, the breakfast is really good, it's really awesome😍😍
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 39 week(s) ago
The hotel staff is friendly, responsive, and yes, I like them all.
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Sukianto C.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 43 week(s) ago
Ok everything, only the shower hose is leaking
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Number of reviews per page
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Lobby 4 Grand Zuri Ketapang

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Grand Zuri Ketapang

Traveloka (655)
Other sources (3)
8.8
Very Good
From 655 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.6

Location

8.8

Service and Facilites

8.8

People often mention about Grand Zuri Ketapang
All
Staff Friendliness (34)
Bedroom (34)
Bathroom (33)
Surroundings (32)
Room Space (31)
Hotel Area (31)
Distance to City Center (30)
Ambiance (30)
Accessibility (27)
Taste (26)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Grand Zuri Ketapang

Number of reviews per page
20
40
Customer reviews
N***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Friendly service and complete facilities.
Translated by Google Icon
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1 people find it helpful
Accommodation's Reply
30 Jul 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Grand Zuri Ketapang by CHM. We are delighted to hear that you were satisfied with the friendly service from our team and the comprehensive facilities we provided. Guest satisfaction is our top priority, and such compliments motivate our entire team to continue striving for the best possible service. We look forward to welcoming you back on your next stay and providing you with an even better experience. Sincerely, Adrian Alfiandi, General Manager
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Frengky Y.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Clean hotel, friendly hotel staff.
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Accommodation's Reply
15 Jul 2026
Dear Mr. Frenkie, Thank you for taking the time to write a positive review about Grand Zuri Ketapang Hotel. We are delighted to hear that you found our hotel clean and received friendly service from all our staff. Your compliments motivate us to strive for the best possible service for all our guests. We hope to welcome you back to Grand Zuri Ketapang Hotel on your next visit. Sincerely, Adrian Alfiandi, General Manager
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Frengky Y.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Clean hotel, comfortable service.
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Accommodation's Reply
15 Jul 2026
Dear Mr. Frenkie Y., Thank you for taking the time to write a positive review about Grand Zuri Ketapang Hotel. We are delighted to hear that you found our hotel clean and received friendly service from all our staff. This compliment motivates us to continue striving to provide the best possible service to all our guests. We hope to welcome you back to Grand Zuri Ketapang Hotel on your next visit. Sincerely, Adrian Alfiandi, General Manager
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Sapta P.
icon-origin-TRAVELOKA
6.9
/10
Reviewed 3 week(s) ago
Except for the AC condition and water condition, other items were still OK.
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Accommodation's Reply
15 Jul 2026
Dear Ms Sapta P, Thank you for taking the time to share your feedback following your stay at Grand Zuri Ketapang. We appreciate your comments and are pleased to know that, overall, your stay met your expectations. We sincerely apologize for the inconvenience caused by the air conditioning and water condition. Please rest assured that your feedback has been shared with our Engineering team for immediate inspection and improvement to ensure a more comfortable experience for all our guests. We truly value your input and hope to have the opportunity to welcome you back and provide you with a much better stay in the future. Warm regards, Adrian Alfiandi General Manager
S***O
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Clean and nice, fast service.
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Grand Zuri Ketapang Hotel. We are delighted that you found our hotel clean, the service prompt, and the experience satisfying. Your compliments motivate our entire team to continue striving to maintain the quality of service and comfort for all our guests. We hope to welcome you back to Grand Zuri Ketapang Hotel in the future. Sincerely, Adrian Alfiandi, General Manager, Grand Zuri Ketapang Hotel
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Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Clean hotel and friendly staff
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for your positive review of Grand Zuri Ketapang Hotel. We are delighted to hear that you found our hotel clean and our staff friendly. Guest satisfaction is our top priority, and we will share your compliments with our entire team to inspire us to continue providing the best service. We hope to welcome you back to Grand Zuri Ketapang Hotel on your next visit. Sincerely, Adrian Alfiandi, General Manager, Grand Zuri Ketapang Hotel
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A***l
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
The hotel is quite good, clean, and the service is friendly.
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for your positive review of Grand Zuri Ketapang Hotel. We are delighted to hear that you found our hotel clean and our staff friendly. Guest satisfaction is our top priority, and we will share your compliments with our entire team to inspire us to continue providing the best service. We hope to welcome you back to Grand Zuri Ketapang Hotel on your next visit. Sincerely, Adrian Alfiandi, General Manager, Grand Zuri Ketapang Hotel
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y***e
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
Comfortable and clean hotel, friendly staff.
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for your positive review of Grand Zuri Ketapang Hotel. We are delighted to hear that you found our hotel clean and our staff friendly. Guest satisfaction is our top priority, and we will share your compliments with our entire team to inspire us to continue providing the best service. We hope to welcome you back to Grand Zuri Ketapang Hotel on your next visit. Sincerely, Adrian Alfiandi, General Manager, Grand Zuri Ketapang Hotel
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Totok P.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 12 week(s) ago
The receptionist and staff are ok. Cleanliness and tidiness are ok.
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for your positive review of Grand Zuri Ketapang Hotel. We are delighted to hear that you found our hotel clean and our staff friendly. Guest satisfaction is our top priority, and we will share your compliments with our entire team to inspire us to continue providing the best service. We hope to welcome you back to Grand Zuri Ketapang Hotel on your next visit. Sincerely, Adrian Alfiandi, General Manager, Grand Zuri Ketapang Hotel
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y***e
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Comfortable hotel, good service, very friendly staff, delicious breakfast menu.
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for your positive review of Grand Zuri Ketapang Hotel. We are delighted to hear that you found our hotel clean and our staff friendly. Guest satisfaction is our top priority, and we will share your compliments with our entire team to inspire us to continue providing the best service. We hope to welcome you back to Grand Zuri Ketapang Hotel on your next visit. Sincerely, Adrian Alfiandi, General Manager, Grand Zuri Ketapang Hotel
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N***y
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 21 week(s) ago
One of the hotels that is an option if you are transiting in Sintang.
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are honored that Grand Zuri Ketapang Hotel was one of your choices during your travels. Your trust and support mean a great deal to us, and we will continue to strive to provide the best service and comfort to all our guests. We hope to welcome you back on your next visit and provide you with an even more memorable stay. Sincerely, Adrian Alfiandi, General Manager, Grand Zuri Ketapang Hotel
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Naufal M. Z.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
Value for money hotel in Ketapang, close to everywhere
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Accommodation's Reply
30 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Grand Zuri Ketapang by CHM. We are delighted to hear that you found our hotel to be excellent value for money, with its superb location providing easy access to Ketapang's business centers, restaurants, and attractions. Your positive review motivates our entire team to continue striving to provide quality service, comfort, and outstanding accommodations to all our guests. We appreciate your trust and hope to welcome you back to Grand Zuri Ketapang on your next visit. We hope to remain your first choice for every visit to Ketapang. Sincerely, Adrian Alfiandi, General Manager
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JHL T. I.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 23 week(s) ago
Good for staying, comfortable and nice hotel.
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Accommodation's Reply
30 Jul 2026
Dear Valued Guest, Thank you for taking the time to review your stay at Grand Zuri Ketapang by CHM. We are delighted to hear that you enjoyed your comfortable and memorable stay. Your review, describing our hotel as an excellent and comfortable place to stay, is a source of pride and motivates our entire team to continue striving to maintain the quality of our services and facilities. We hope to welcome you back to Grand Zuri Ketapang on your next visit and provide you with an even better stay experience. Sincerely, Adrian Alfiandi, General Manager
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S***y
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 23 week(s) ago
Nice hotel in the city center, close to everything. Clean rooms.
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Accommodation's Reply
30 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Grand Zuri Ketapang by CHM. We are delighted to hear that you appreciated our central location, which allows you easy access to all that Ketapang has to offer. We also appreciate your compliments on the cleanliness of our rooms, as maintaining cleanliness and comfort is one of our highest priorities. Your positive review is an encouragement to our entire team to provide the best service and a memorable stay for all our guests. We hope to welcome you back to Grand Zuri Ketapang on your next visit and provide you with an even more memorable experience. Sincerely, Adrian Alfiandi, General Manager
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C***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
The location is close, easy to get anywhere, the staff are friendly, the service is good, the food is also delicious, the place is quiet and not noisy, it's good for staying overnight while working.
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Accommodation's Reply
30 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Grand Zuri Ketapang by CHM. We are delighted to hear that you enjoyed our hotel's location, which made it easy to travel around Ketapang. We also appreciate your compliments on the friendliness of our staff, the quality of service, and the delicious food we served. We are pleased to know that the hotel's tranquil and comfortable atmosphere met your needs, whether for relaxation or work. Your positive review is an encouragement to our entire team in providing the best service and creating memorable stays for all our guests. We look forward to welcoming you back to Grand Zuri Ketapang on your next visit and providing you with an even better experience. Sincerely, Adrian Alfiandi, General Manager
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F***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.3
/10
Reviewed 34 week(s) ago
I was given a smoking room even though I don't like the smell of cigarettes. It was really hard to breathe just smelling the room.
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Accommodation's Reply
30 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Grand Zuri Ketapang by CHM. We apologize for any inconvenience you may have experienced regarding the condition of your room. We understand that the smell of cigarette smoke can be uncomfortable, especially for guests who are unfamiliar with or dislike rooms where someone has smoked. This is certainly not an experience we wish for our guests. We have noted your feedback and will forward it to our team to ensure that your requests regarding your room, particularly your request for a non-smoking room, are met with due diligence. We greatly appreciate this opportunity for continued improvement. We look forward to welcoming you back to Grand Zuri Ketapang and providing you with an even more comfortable stay that meets your expectations. Sincerely, Adrian Alfiandi, General Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 36 week(s) ago
Good hotel for a long stay for a business visit.
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A***m
icon-origin-TRAVELOKA
10.0
/10
Reviewed 37 week(s) ago
Wow, my first time staying at Grand Zuri, it turned out to be really nice, especially since I have a baby, staying at Grand Zuri is really nice, the staff are all very friendly, the hotel is clean, it smells great, it's quiet, I slept well, the view is also okay, the breakfast is really good, it's really awesome😍😍
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 39 week(s) ago
The hotel staff is friendly, responsive, and yes, I like them all.
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Sukianto C.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 43 week(s) ago
Ok everything, only the shower hose is leaking
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