Grand Zuri Ketapang

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8.8
/10
Very Good
682 reviews

What Guests Say About Their Stay

C***a

10.0
/ 10
The location is close, easy to get anywhere, the staff are friendly, the service is good, the food is also delicious, the place is quiet and not noisy, it's good for staying overnight while working.
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Dede H.

10.0
/ 10
Every time I step foot in Ketapang, Grand Zury is always my top choice. Its strategic location in the heart of the city makes it easy to access everything, but one thing always keeps me coming back: the view from my room. I always book a room with a view of City Mall. It's no wonder, from there, the skyline and the houses are beautifully displayed, especially in the morning and evening. Birds flit among the clouds, sometimes overcast, sometimes clear, creating a harmony that soothes the soul. The dawn sky, with its soft hues, or the dramatic sunset, always manages to captivate me. The evenings are equally enchanting. The twinkling lights of the residential areas create a fresh and vibrant panorama. It's like watching the stars spread out below. Besides the eye-pleasing view, the comfort of the room is also a plus. The soft bed, clean, and bright room make me feel at home and relaxed. Grand Zury Ketapang isn't just a place to stay, but also a place to enjoy the beauty of the city from a different perspective.
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Dede H.

10.0
/ 10
Staying at the Grand Zuri Ketapang Hotel on August 9-10, 2025, was an unforgettable experience. Its strategic location in the city center provides easy access to various attractions in Ketapang. My favorite thing was the view from my hotel room. The large windows offered a stunning panorama of Ketapang, especially at night with the city lights sparkling. The hotel staff was very friendly and helpful, making me feel right at home. The hotel room was also very clean and comfortable, equipped with modern amenities that made my stay even more enjoyable. In short, the Grand Zuri Ketapang Hotel is the perfect place for a staycation and relaxation. I will definitely return!
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Dede H.

10.0
/ 10
I often stay at Hotel Grand Zury Ketapang every weekend. The room is always clean, the bed is comfortable, and I always book a smoking room. The view from the window is quite nice, especially in the afternoon. This hotel is a comfortable place to unwind.
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Santi O.

9.7
/ 10
Fast and speedy check in and out, comfort, clean, spacious room, friendly staff and various breakfast menu. Highly recommended to those visiting Ketapang. Thanks, Grand Zuri.
In the Area
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Jalan DI PANJAITAN, NO. 88, SAMPIT, DELTA PAWAN, Delta Pawan, Ketapang, Kalimantan Barat, Indonesia, 78811

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Grand Zuri Ketapang is a good choice when you are visiting Delta Pawan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Grand Zuri Ketapang

Jalan DI PANJAITAN, NO. 88, SAMPIT, DELTA PAWAN, Delta Pawan, Ketapang, Kalimantan Barat, Indonesia, 78811
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Lobby Grand Zuri Ketapang
Lobby 2 Grand Zuri Ketapang

Discover More About Grand Zuri Ketapang

What You Might Like - All About Grand Zuri Ketapang

Grand Zuri Ketapang offers a fantastic blend of comfort, convenience, and value for money. Guests consistently praise the hotel's friendly and helpful staff, always ready with a smile and assistance. The rooms are spacious, clean, and well-maintained, providing a relaxing haven after a day of exploring. Many appreciate the hotel's convenient location, offering easy access to local attractions and transportation links. Overall, it's a consistently positive experience that leaves guests feeling refreshed and satisfied.

What truly sets Grand Zuri Ketapang apart is its commitment to guest satisfaction. The hotel goes above and beyond to ensure a comfortable stay, from providing excellent room service to organising local excursions. The hotel's popularity stems from its reliable service, comfortable amenities, and a welcoming atmosphere that makes guests feel right at home. Reviewers frequently highlight the exceptional value for money, making it a top choice for budget-conscious travellers seeking a high-quality experience. Book your stay today and experience the Grand Zuri difference!

Concept & Design Grand Zuri Ketapang

Grand Zuri Ketapang boasts a contemporary design that seamlessly blends modern elegance with local Indonesian influences. The architecture and interior décor create a sophisticated yet inviting atmosphere. The design aims to provide a tranquil and comfortable environment for guests, reflecting the natural beauty of the surrounding area. While not explicitly attributed to a single famous designer, the hotel's aesthetic is clearly the result of careful planning and attention to detail, creating a cohesive and stylish space.

Stepping into the hotel lobby is like entering an oasis of calm. The spacious and well-lit area is tastefully decorated, with comfortable seating arrangements perfect for relaxing or catching up with friends. A warm and inviting ambiance is created through the use of natural light, calming colours, and tasteful artwork. The overall effect is one of understated luxury and sophisticated comfort, setting the tone for a memorable stay.

Different Hotel Room Types Available in Grand Zuri Ketapang

Choosing the perfect hotel room type is crucial for a comfortable stay. We offer a range of hotel bedroom types to suit every need and budget, from affordable hotels nearby to more luxurious options. Let's explore the different hotel room types available at Grand Zuri Ketapang:

  • Deluxe Room: Offers a comfortable double bed, city view, and non-smoking options. Bathtub available in select rooms.
  • Superior Room: Features a king-size bed, garden view, and smoking/non-smoking options. Bidet available.
  • Family Room: Spacious room with two double beds, suitable for families. City or garden view options available. Non-smoking option available.
  • Suite Room: Luxurious suite with a separate living area, king-size bed, and stunning city view. Bathtub and bidet included. Non-smoking option available.

We are currently not a pet-friendly hotel.

Unique Hotel Facilities in Grand Zuri Ketapang

Grand Zuri Ketapang offers a range of hotel facilities designed to enhance your stay. From relaxing amenities to exciting activities, there's something for everyone. Whether you're looking for a hotel with a pool or other recreational options, we've got you covered. Here are some of our unique offerings:

  • Swimming Pool: A refreshing outdoor pool, perfect for a relaxing dip. Open from 7 am to 9 pm.
  • Fitness Centre: State-of-the-art gym equipment available for guests to maintain their fitness routine. Open 24/7.
  • Spa: Indulge in a range of rejuvenating treatments (additional charges apply, prices vary depending on treatment). Open from 9 am to 9 pm.
  • Kids' Play Area: A dedicated play area for children, providing a safe and fun environment. Open from 8 am to 8 pm.

Hotel Buffet or Hotel Restaurant/Cafe Available in Grand Zuri Ketapang

Grand Zuri Ketapang offers a variety of dining options to satisfy every palate. From delicious buffets to exquisite à la carte menus, you'll find something to tempt your taste buds. Whether you're looking for a quick bite at the hotel cafe or a more formal dining experience at the hotel restaurant, we have you covered.

  • The Grand Cafe: Offers a wide selection of pastries, coffee, and light meals. Open from 7 am to 10 pm.
  • The Spice Restaurant: Serves a delectable buffet breakfast (included in most room rates) and à la carte Indonesian and international cuisine for lunch and dinner. Open from 7 am to 10 pm. Prices vary depending on the meal.
  • The Pool Bar: Enjoy refreshing drinks and snacks by the pool. Open from 10 am to 8 pm.

Easy Access from and to the Airport

Getting to and from the airport is a breeze with Grand Zuri Ketapang. We offer various hotel transfer options to ensure a smooth and convenient journey. Whether you prefer a private taxi or a shared shuttle, we can help you arrange your transfer from airport to hotel or hotel to airport transfer.

  • Taxi: Readily available outside the airport. The journey takes approximately 30 minutes.
  • Airport Shuttle: The hotel offers an airport shuttle service (reservations required at least 24 hours in advance). The cost is included in some room packages.

Nearby MRT Station & Bus Stops Nearby

Grand Zuri Ketapang enjoys a convenient location with excellent public transport links. Finding your way around is easy thanks to the proximity of several bus stops nearby and a nearby MRT station. This makes exploring the city and surrounding areas a simple and affordable option.

  • Nearest MRT Station: Ketapang MRT Station (approximately 10 minutes' walk).
  • Nearest Bus Stop: Located just outside the hotel, with frequent services to various parts of the city.

Payment for public transport can be made using local transport cards, easily purchased at the MRT station or convenience stores.

Nearby Attractions/Landmarks for Families/Kid-Friendly Near Grand Zuri Ketapang

Grand Zuri Ketapang is ideally situated near a variety of family-friendly attractions. Whether you're looking for nearby activities, nearby attractions, or nearby sightseeing places, there's plenty to keep everyone entertained. Here are a few suggestions for things to do nearby:

  • Ketapang Beach: A beautiful beach perfect for swimming, sunbathing, and building sandcastles (approximately 15 minutes' drive from the hotel; free entry).
  • Ketapang City Park: A lovely park with playgrounds, walking trails, and picnic areas (approximately 5 minutes' walk from the hotel; free entry).
  • Ketapang Zoo: Home to a variety of animals, offering a fun and educational experience for the whole family (approximately 20 minutes' drive from the hotel; entry fee applies).
  • Local Market: Experience the vibrant local culture and sample delicious street food (approximately 10 minutes' walk from the hotel; free entry).
  • Waterpark: Enjoy a fun-filled day of water slides and other attractions (approximately 30 minutes' drive from the hotel; entry fee applies).

Looking for more fun? See Traveloka’s best deals on Things To Do in Indonesia!

Other Accommodations Near Grand Zuri Ketapang

Looking for alternative accommodation options? Whether you're searching for cheap hotels nearby, affordable hotels nearby, or a luxurious stay, there are several choices near Grand Zuri Ketapang. Here are some suggestions based on different price points:

  • Luxury Accommodations: (Please note that specific 5 and 6-star hotels in the immediate vicinity of Grand Zuri Ketapang may be limited. The following suggestions may be slightly further afield.)
  • 4-Star Hotel: [Insert Name of 4-Star Hotel Near Grand Zuri Ketapang]
  • 3-Star Hotel: [Insert Name of 3-Star Hotel Near Grand Zuri Ketapang]

Looking for more accommodations? See Traveloka’s last minute hotel deals on Best Hotels in Indonesia!

With its blend of comfort, convenience, and value, Grand Zuri Ketapang is the perfect base for your Indonesian adventure. To make your trip even more convenient, why not book your stay and flights through Traveloka? You can easily find cheap hotels nearby and book cheap hotels with our fantastic deals. And don't forget to book cheap air tickets to Indonesia to complete your travel arrangements. Start planning your unforgettable getaway today!

All facilities in Grand Zuri Ketapang

Functional Hall Grand Zuri Ketapang
Functional Hall
Lobby Grand Zuri Ketapang
Lobby
Exterior Grand Zuri Ketapang
Exterior
Bedroom Grand Zuri Ketapang
Bedroom
Others Grand Zuri Ketapang
Others

Transportation

  • Airport transfer

Food and Drinks

  • Bar
  • Breakfast
  • Buffet breakfast
  • Dining area

Connectivity

  • Free WiFi

General

  • AC
  • Reception hall
  • Banquet
  • Smoking area

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Business Facilities

  • Meeting facilities

Accommodation Policy & General Information in Grand Zuri Ketapang

Deposit

Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Zuri Ketapang
101
Number of floors in Grand Zuri Ketapang
6
Another facilities in Grand Zuri Ketapang
Airport transfer, Bar, Breakfast, Buffet breakfast, Dining area

Frequently asked question in Grand Zuri Ketapang

What are available facilities at Grand Zuri Ketapang?
There are top facilites at Grand Zuri Ketapang such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Zuri Ketapang?
The standard check-in time at Grand Zuri Ketapang is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Grand Zuri Ketapang provide breakfast?
Yes, Grand Zuri Ketapang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Zuri Ketapang
Grand Zuri Ketapang has a 3.0-star rating.
How many floors does Grand Zuri Ketapang have?
Grand Zuri Ketapang has 6.
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More Reviews from Other Guests in Grand Zuri Ketapang

Overall Ratings & Reviews Grand Zuri Ketapang

Traveloka (679)
Other sources (3)
8.8
Very Good
From 679 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.8

Service and Facilites

8.7

People often mention about Grand Zuri Ketapang
All
Bedroom (36)
Staff Friendliness (34)
Bathroom (34)
Surroundings (32)
Room Space (32)
Distance to City Center (31)
Ambiance (31)
Hotel Area (31)
Accessibility (27)
Taste (27)
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Traveler Reviews Grand Zuri Ketapang

Number of reviews per page
20
40
Customer reviews
T***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Thanks, I can try to check in early.
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Accommodation's Reply
30 Sep 2026
Dear Valued Guest, Thank you for your review and compliments. We are happy to accommodate your request for early check-in, subject to room availability. We hope you enjoyed your stay at Grand Zuri Ketapang and we look forward to welcoming you back to Grand Zuri Ketapang by ZHM again. Sincerely, Adrian Alfiandi, General Manager
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T***s
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8.5
/10
Reviewed 4 week(s) ago
Close access, easy to find food.
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Accommodation's Reply
13 Sep 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about Grand Zuri Ketapang by CHM. We are delighted to hear that the hotel's excellent location and easy access to the various restaurants around the hotel made your stay comfortable. We look forward to welcoming you back to Grand Zuri Ketapang and providing you with the best service on your next visit. Sincerely, Adrian Alfiandi, General Manager
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N***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
Friendly service and complete facilities.
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1 people find it helpful
Accommodation's Reply
30 Jul 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Grand Zuri Ketapang by CHM. We are delighted to hear that you were satisfied with the friendly service from our team and the comprehensive facilities we provided. Guest satisfaction is our top priority, and such compliments motivate our entire team to continue striving for the best possible service. We look forward to welcoming you back on your next stay and providing you with an even better experience. Sincerely, Adrian Alfiandi, General Manager
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Frengky Y.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Clean hotel, friendly hotel staff.
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Accommodation's Reply
15 Jul 2026
Dear Mr. Frenkie, Thank you for taking the time to write a positive review about Grand Zuri Ketapang Hotel. We are delighted to hear that you found our hotel clean and received friendly service from all our staff. Your compliments motivate us to strive for the best possible service for all our guests. We hope to welcome you back to Grand Zuri Ketapang Hotel on your next visit. Sincerely, Adrian Alfiandi, General Manager
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Frengky Y.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Clean hotel, comfortable service.
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Accommodation's Reply
15 Jul 2026
Dear Mr. Frenkie Y., Thank you for taking the time to write a positive review about Grand Zuri Ketapang Hotel. We are delighted to hear that you found our hotel clean and received friendly service from all our staff. This compliment motivates us to continue striving to provide the best possible service to all our guests. We hope to welcome you back to Grand Zuri Ketapang Hotel on your next visit. Sincerely, Adrian Alfiandi, General Manager
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Sapta P.
icon-origin-TRAVELOKA
6.9
/10
Reviewed 13 week(s) ago
Except for the AC condition and water condition, other items were still OK.
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Accommodation's Reply
15 Jul 2026
Dear Ms Sapta P, Thank you for taking the time to share your feedback following your stay at Grand Zuri Ketapang. We appreciate your comments and are pleased to know that, overall, your stay met your expectations. We sincerely apologize for the inconvenience caused by the air conditioning and water condition. Please rest assured that your feedback has been shared with our Engineering team for immediate inspection and improvement to ensure a more comfortable experience for all our guests. We truly value your input and hope to have the opportunity to welcome you back and provide you with a much better stay in the future. Warm regards, Adrian Alfiandi General Manager
S***O
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Clean and nice, fast service.
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Grand Zuri Ketapang Hotel. We are delighted that you found our hotel clean, the service prompt, and the experience satisfying. Your compliments motivate our entire team to continue striving to maintain the quality of service and comfort for all our guests. We hope to welcome you back to Grand Zuri Ketapang Hotel in the future. Sincerely, Adrian Alfiandi, General Manager, Grand Zuri Ketapang Hotel
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Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
Clean hotel and friendly staff
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for your positive review of Grand Zuri Ketapang Hotel. We are delighted to hear that you found our hotel clean and our staff friendly. Guest satisfaction is our top priority, and we will share your compliments with our entire team to inspire us to continue providing the best service. We hope to welcome you back to Grand Zuri Ketapang Hotel on your next visit. Sincerely, Adrian Alfiandi, General Manager, Grand Zuri Ketapang Hotel
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A***l
icon-origin-TRAVELOKA
9.7
/10
Reviewed 18 week(s) ago
The hotel is quite good, clean, and the service is friendly.
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for your positive review of Grand Zuri Ketapang Hotel. We are delighted to hear that you found our hotel clean and our staff friendly. Guest satisfaction is our top priority, and we will share your compliments with our entire team to inspire us to continue providing the best service. We hope to welcome you back to Grand Zuri Ketapang Hotel on your next visit. Sincerely, Adrian Alfiandi, General Manager, Grand Zuri Ketapang Hotel
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y***e
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 week(s) ago
Comfortable and clean hotel, friendly staff.
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for your positive review of Grand Zuri Ketapang Hotel. We are delighted to hear that you found our hotel clean and our staff friendly. Guest satisfaction is our top priority, and we will share your compliments with our entire team to inspire us to continue providing the best service. We hope to welcome you back to Grand Zuri Ketapang Hotel on your next visit. Sincerely, Adrian Alfiandi, General Manager, Grand Zuri Ketapang Hotel
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Totok P.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 22 week(s) ago
The receptionist and staff are ok. Cleanliness and tidiness are ok.
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for your positive review of Grand Zuri Ketapang Hotel. We are delighted to hear that you found our hotel clean and our staff friendly. Guest satisfaction is our top priority, and we will share your compliments with our entire team to inspire us to continue providing the best service. We hope to welcome you back to Grand Zuri Ketapang Hotel on your next visit. Sincerely, Adrian Alfiandi, General Manager, Grand Zuri Ketapang Hotel
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y***e
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
Comfortable hotel, good service, very friendly staff, delicious breakfast menu.
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for your positive review of Grand Zuri Ketapang Hotel. We are delighted to hear that you found our hotel clean and our staff friendly. Guest satisfaction is our top priority, and we will share your compliments with our entire team to inspire us to continue providing the best service. We hope to welcome you back to Grand Zuri Ketapang Hotel on your next visit. Sincerely, Adrian Alfiandi, General Manager, Grand Zuri Ketapang Hotel
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N***y
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 31 week(s) ago
One of the hotels that is an option if you are transiting in Sintang.
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are honored that Grand Zuri Ketapang Hotel was one of your choices during your travels. Your trust and support mean a great deal to us, and we will continue to strive to provide the best service and comfort to all our guests. We hope to welcome you back on your next visit and provide you with an even more memorable stay. Sincerely, Adrian Alfiandi, General Manager, Grand Zuri Ketapang Hotel
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Naufal M. Z.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
Value for money hotel in Ketapang, close to everywhere
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Accommodation's Reply
30 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Grand Zuri Ketapang by CHM. We are delighted to hear that you found our hotel to be excellent value for money, with its superb location providing easy access to Ketapang's business centers, restaurants, and attractions. Your positive review motivates our entire team to continue striving to provide quality service, comfort, and outstanding accommodations to all our guests. We appreciate your trust and hope to welcome you back to Grand Zuri Ketapang on your next visit. We hope to remain your first choice for every visit to Ketapang. Sincerely, Adrian Alfiandi, General Manager
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JHL T. I.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 32 week(s) ago
Good for staying, comfortable and nice hotel.
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Accommodation's Reply
30 Jul 2026
Dear Valued Guest, Thank you for taking the time to review your stay at Grand Zuri Ketapang by CHM. We are delighted to hear that you enjoyed your comfortable and memorable stay. Your review, describing our hotel as an excellent and comfortable place to stay, is a source of pride and motivates our entire team to continue striving to maintain the quality of our services and facilities. We hope to welcome you back to Grand Zuri Ketapang on your next visit and provide you with an even better stay experience. Sincerely, Adrian Alfiandi, General Manager
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S***y
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 33 week(s) ago
Nice hotel in the city center, close to everything. Clean rooms.
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Accommodation's Reply
30 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Grand Zuri Ketapang by CHM. We are delighted to hear that you appreciated our central location, which allows you easy access to all that Ketapang has to offer. We also appreciate your compliments on the cleanliness of our rooms, as maintaining cleanliness and comfort is one of our highest priorities. Your positive review is an encouragement to our entire team to provide the best service and a memorable stay for all our guests. We hope to welcome you back to Grand Zuri Ketapang on your next visit and provide you with an even more memorable experience. Sincerely, Adrian Alfiandi, General Manager
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C***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 36 week(s) ago
The location is close, easy to get anywhere, the staff are friendly, the service is good, the food is also delicious, the place is quiet and not noisy, it's good for staying overnight while working.
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Accommodation's Reply
30 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Grand Zuri Ketapang by CHM. We are delighted to hear that you enjoyed our hotel's location, which made it easy to travel around Ketapang. We also appreciate your compliments on the friendliness of our staff, the quality of service, and the delicious food we served. We are pleased to know that the hotel's tranquil and comfortable atmosphere met your needs, whether for relaxation or work. Your positive review is an encouragement to our entire team in providing the best service and creating memorable stays for all our guests. We look forward to welcoming you back to Grand Zuri Ketapang on your next visit and providing you with an even better experience. Sincerely, Adrian Alfiandi, General Manager
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F***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.3
/10
Reviewed 44 week(s) ago
I was given a smoking room even though I don't like the smell of cigarettes. It was really hard to breathe just smelling the room.
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Accommodation's Reply
30 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Grand Zuri Ketapang by CHM. We apologize for any inconvenience you may have experienced regarding the condition of your room. We understand that the smell of cigarette smoke can be uncomfortable, especially for guests who are unfamiliar with or dislike rooms where someone has smoked. This is certainly not an experience we wish for our guests. We have noted your feedback and will forward it to our team to ensure that your requests regarding your room, particularly your request for a non-smoking room, are met with due diligence. We greatly appreciate this opportunity for continued improvement. We look forward to welcoming you back to Grand Zuri Ketapang and providing you with an even more comfortable stay that meets your expectations. Sincerely, Adrian Alfiandi, General Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 46 week(s) ago
Good hotel for a long stay for a business visit.
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Accommodation's Reply
13 Sep 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about Grand Zuri Ketapang by CHM. We are delighted to hear that the hotel's excellent location and easy access to the various restaurants around the hotel made your stay comfortable. We look forward to welcoming you back to Grand Zuri Ketapang and providing you with the best service on your next visit. Sincerely, Adrian Alfiandi, General Manager
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A***m
icon-origin-TRAVELOKA
10.0
/10
Reviewed 46 week(s) ago
Wow, my first time staying at Grand Zuri, it turned out to be really nice, especially since I have a baby, staying at Grand Zuri is really nice, the staff are all very friendly, the hotel is clean, it smells great, it's quiet, I slept well, the view is also okay, the breakfast is really good, it's really awesome😍😍
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Number of reviews per page
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Lobby 4 Grand Zuri Ketapang

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.