Horison Arcadia Wahid Hasyim

Hotels
9.0
/10
Exceptional
321 reviews

What Guests Say About Their Stay

Ayumia A.
9.4
/ 10
Stay for one night from Palembang before back to Surabaya. The hotel is close to Gambir Station, only about 10 - 15 minutes in the morning (before traffic jam hours begin). The surrounding area has a lot of restaurants and street food stalls. There are many taxis near the hotel if you need it. Overall, we enjoyed our stay in Horison Arcadia Wahid Hasyim hotel. Good hotel, good and nice location, good & competitive prices, friendly staff. Thanks
Agus R. P.
10.0
/ 10
A variety of breakfast menu options, strategic location in the city center, near Sarinah shopping center, close to the MH Thamrin busway stop, close to various culinary options, easy and relatively close access to Gambir Station.
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Rumondang S.
10.0
/ 10
A week here doesn't feel like it because it's in the city center, wherever you want to go feels close because of the strategic location, the staff are all friendly and always greet you with a sincere smile, breakfast menus often change every day, market snacks are also the same, I like the black sticky rice porridge and bika ambon, basically it makes us want to come here again because the price of staying is very friendly, outside the hotel there are abundant culinary places, basically it's fun
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Irvin F. L.
10.0
/ 10
A star hotel with a pocket-friendly price but has a very strategic location. I have stayed at this hotel several times. The cleanliness of the hotel is maintained, the bedrooms are comfortable, the hotel staff are friendly and the location of the hotel is very close to everywhere. Overall, I am satisfied staying at this hotel and will come back again later.
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R***o
10.0
/ 10
delicious breakfast.. quite complete.. there are my favorites: sumsum porridge and green beans.. strategic location.. lots of culinary around the hotel all in all it's fun
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In the Area
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Jl. K.H. Wahid Hasyim No.114, Kb. Sirih, Kec. Menteng, Jakarta, Daerah Khusus Ibukota Jakarta 10340, Indonesia, Menteng, Kebon Sirih, Jakarta, Indonesia, 10340

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Horison Arcadia Wahid Hasyim is a hotel in a good neighborhood, which is located at Kebon Sirih. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Horison Arcadia Wahid Hasyim

Jl. K.H. Wahid Hasyim No.114, Kb. Sirih, Kec. Menteng, Jakarta, Daerah Khusus Ibukota Jakarta 10340, Indonesia, Menteng, Kebon Sirih, Jakarta, Indonesia, 10340
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Lobby Horison Arcadia Wahid Hasyim
Exterior 2 Horison Arcadia Wahid Hasyim

Discover More About Horison Arcadia Wahid Hasyim

Location


Horison Arcadia Wahid Hasyim is a hotel in a good neighborhood, which is located at Kebon Sirih.

About Horison Arcadia Wahid Hasyim

Not only located within easy reach of various places of interests for your adventure, but staying at Horison Arcadia Wahid Hasyim will also give you a pleasant stay.

Horison Arcadia Wahid Hasyim is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.

From business event to corporate gathering, Horison Arcadia Wahid Hasyim provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Horison Arcadia Wahid Hasyim, a wonderful accommodation for your family holiday.

Experience a unique stay at the historical building of Horison Arcadia Wahid Hasyim, which you rarely find in other places.

Are you a shopaholic? Staying at Horison Arcadia Wahid Hasyim will surely spoil you for numerous shopping centers nearby.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Horison Arcadia Wahid Hasyim.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Horison Arcadia Wahid Hasyim exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Horison Arcadia Wahid Hasyim is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Horison Arcadia Wahid Hasyim is the right place to stay.

All facilities in Horison Arcadia Wahid Hasyim

Common Space Horison Arcadia Wahid Hasyim
Common Space
Lobby Horison Arcadia Wahid Hasyim
Lobby
Exterior Horison Arcadia Wahid Hasyim
Exterior
Others Horison Arcadia Wahid Hasyim
Others
Restaurant Horison Arcadia Wahid Hasyim
Restaurant

Hotel Services

  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Newspaper in lobby

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Shower
  • TV

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • Room service
  • WiFi in public area

General

  • AC
  • Non-smoking room
  • Smoking area
  • Terrace

Business Facilities

  • Business facilities
  • Meeting facilities
  • Projector

Nearby Facilities

  • ATM/Banking
  • Shops
  • Supermarket

Things to Do

  • Massage
  • Spa

Food and Drinks

  • Buffet breakfast

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Horison Arcadia Wahid Hasyim

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Horison Arcadia Wahid Hasyim
87
Number of floors in Horison Arcadia Wahid Hasyim
8
Another facilities in Horison Arcadia Wahid Hasyim
Concierge, Front desk, 24-hour Receptionist, 24-hour security, Laundry service

Frequently asked question in Horison Arcadia Wahid Hasyim

What are available facilities at Horison Arcadia Wahid Hasyim?
There are top facilites at Horison Arcadia Wahid Hasyim such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Horison Arcadia Wahid Hasyim?
The standard check-in time at Horison Arcadia Wahid Hasyim is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Horison Arcadia Wahid Hasyim provide breakfast?
Yes, Horison Arcadia Wahid Hasyim provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Horison Arcadia Wahid Hasyim?
Horison Arcadia Wahid Hasyim is a 3.0-star hotel.
How many floors does Horison Arcadia Wahid Hasyim have?
Horison Arcadia Wahid Hasyim has 8 floors.
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More Reviews from Other Guests in Horison Arcadia Wahid Hasyim

9.0
Exceptional
From 320 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.7

Location

9.2

Service and Facilites

8.7

People often mention about Horison Arcadia Wahid Hasyim
All
Distance to City Center (52)
Staff Friendliness (52)
Bedroom (48)
Accessibility (45)
Room Space (41)
Surroundings (40)
Ambiance (39)
Bathroom (33)
Hotel Area (31)
Taste (29)
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Traveler Reviews Horison Arcadia Wahid Hasyim

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 day(s) ago
Friendly staff and security, quick response, delicious breakfast, close to everywhere. 🫰👍
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r***y
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 day(s) ago
Hotel in the city center, around the hotel there are also many culinary places
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r***y
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
In the city center, around the hotel there are many culinary and coffee shops.
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r***y
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 day(s) ago
Close to everywhere, there are lots of culinary spots around the hotel, and easy access to everywhere
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D***y
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
The hotel is clean and the location is very strategic, close to the city center.
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Rumondang S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Love staying here because it's close to the city center and it's busy.
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H***n
icon-Business
Business
icon-origin-TRAVELOKA
8.6
/10
Reviewed 2 week(s) ago
The room is too dark & the AC is leaking
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Aris W. P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The best hotel if you want to stay in the Thamrin area. If you want to go to Sarinah, it's only a two-minute walk. If you're looking for cheap food, it's right next to the hotel on Jalan Sabang. The hotel is old, it used to be an Ibis, then it was taken over by Horison. If you want to go to the Bundaran HI MRT station or the TJ bus stop, it's also a short walk. While I was there, I used the MRT for culinary trips to Cipete Bima Restaurant, thanks to Nicholas Saputra. Then I went to Blok M, and to GI, and transportation was no longer confusing.
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4 people find it helpful
Accommodation's Reply
27 Nov 2025
Dear Mr. Aris WP, Thank you very much for your comments regarding your visit to Horison Arcadia Wahid Hasyim. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Best regards, Moko to the coordinator
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S***i
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
Check in only to rest a bit. Check in was only at 12 in the morning because it was only for a rest and the staff was friendly, the security guard was the best, very friendly. Ordered Astro at 2 am, brought by the security guard. The room was okay, the hot water took a while to come out. But the best thing is there is a hair dryer in each room. Thanks for the hospitality
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Accommodation's Reply
27 Nov 2025
Dear Valued Guest, Thank you very much for your comments regarding your visit to Horison Arcadia Wahid Hasyim. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Best regards, Mogo To Coordinator
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ikhsan
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
very comfortable and recommended location atmosphere
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Accommodation's Reply
27 Nov 2025
Dear Valued Guest, Thank you very much for your comments regarding your visit to Horison Arcadia Wahid Hasyim. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Best regards, Mogo To Coordinator
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F***r
icon-origin-TRAVELOKA
8.3
/10
Reviewed 3 week(s) ago
Old hotel that needs maintenance, the hotel area is dirty, there is only 1 cleaning staff on 1 floor after guests check out, so the next guest has to wait a very long time to check in.
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Accommodation's Reply
27 Nov 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While we hope you had an improved experience during your visit yesterday, feedback like this is something we take in and use to improve. We work hard to deliver a great guest experience, and in this case, we clearly fell short. If you give us the opportunity to rebuild your trust, we assure you that we will do our utmost to provide the same great hotel experience that so many of our guests have enjoyed. Best regards, Moko, Valued Guest Coordinator
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
All good.
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Accommodation's Reply
27 Nov 2025
Dear Valued Guest, Thank you very much for your comments regarding your visit to Horison Arcadia Wahid Hasyim. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Best regards, Mogo To Coordinator
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K***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The staff are very friendly and helpful! I suggest that the parking lot is narrow so you have to use valet, but honestly, the wait can be up to 15 minutes. 🥹 The hot water only turns on at night, but I don't know why it doesn't work in the morning. Please improve this 👍🏻😊
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Accommodation's Reply
14 Nov 2025
Dear Valued Guest, Thank you very much for your comments regarding your stay at {hotel}. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as smooth as the last one. Best regards, Moko To Coordinator
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R***n
icon-origin-TRAVELOKA
7.0
/10
Reviewed 4 week(s) ago
Positive reviews: - The hotel is centrally located, easy to get around. - The room is quite spacious, not cramped, and soundproof. - The food is quite tasty. Negative reviews: - The reception staff needs to improve their attitude towards guests and avoid shouting at colleagues. - I only got my room at 2:16 PM, even though I'd been waiting since 1:45 PM. - They forgot to prepare the towels in the room! I had to wait about two hours to get them. I called repeatedly, but was only told to wait without any confirmation. - The bathroom smelled of sewage, which was uncomfortable. - The sink area was a bit dirty, no mat was provided. - The AC leaked. So far, this has been the worst experience I've ever had. Please, Horison. I believe you can do better. Don't let your customers leave negative reviews in the future.
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Accommodation's Reply
14 Nov 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While we hope you had an improved experience on your visit yesterday, it is always good to learn from these comments and use them to improve. We work hard to deliver a great experience to our guests, and in this case, we clearly fell short. If you give us the opportunity to rebuild your trust, we assure you that we will do our best to deliver the same great hotel experience that so many of our guests have enjoyed. Sincerely, Moko Guest Relations Coordinator
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Very strategic location, close to the culinary center.
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1 people find it helpful
Accommodation's Reply
14 Nov 2025
Dear Valued Guest, Thank you very much for your comments regarding your stay at {hotel}. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as smooth as the last one. Best regards, Moko To Coordinator
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b***o
icon-origin-TRAVELOKA
7.0
/10
Reviewed 5 week(s) ago
The room is a bit old but clean, the food is standard.
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Accommodation's Reply
14 Nov 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While we hope you had an improved experience on your visit yesterday, it is always good to learn from these comments and use them to improve. We work hard to deliver a great experience to our guests, and in this case, we clearly fell short. If you give us the opportunity to rebuild your trust, we assure you that we will do our best to deliver the same great hotel experience that so many of our guests have enjoyed. Best regards, Moko, Guest Relations Coordinator
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M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Even though the sink had a problem and the TV is too small, the room is very comfortable for me. The location is very strategic, near Sabang Street (which has a lot of options for food). The price is not too expensive but not too cheap. But overall it is very good.
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Accommodation's Reply
09 Nov 2025
Dear Valued, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Moko FO Coordinator
Muhtadi R.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
thank you for your service. need to fix the air con thou.
1 people find it helpful
Accommodation's Reply
09 Nov 2025
Dear Bapak Muhtadi R. We very much appreciate your comments regarding your stay at the Horison Arcadia Wahid Hasyim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Moko FO Coordinator
N***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Great... Close to the city center
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Accommodation's Reply
31 Oct 2025
Dear Valued Guest, Thank you very much for your comments regarding your stay at Horison Arcadia Wahid Hasyim. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Best regards, Aree Mogo To Coordinator
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N***l
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Great... Close to the city center.
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Accommodation's Reply
31 Oct 2025
Dear Valued Guest, Thank you very much for your comments regarding your visit to Horison Arcadia Wahid Hasyim. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Best regards, Aree Mogo To Coordinator
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Others 4 Horison Arcadia Wahid Hasyim

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 320 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.7

Location

9.2

Service and Facilites

8.7

People often mention about Horison Arcadia Wahid Hasyim
All
Distance to City Center (52)
Staff Friendliness (52)
Bedroom (48)
Accessibility (45)
Room Space (41)
Surroundings (40)
Ambiance (39)
Bathroom (33)
Hotel Area (31)
Taste (29)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Horison Arcadia Wahid Hasyim

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 day(s) ago
Friendly staff and security, quick response, delicious breakfast, close to everywhere. 🫰👍
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r***y
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 day(s) ago
Hotel in the city center, around the hotel there are also many culinary places
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r***y
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
In the city center, around the hotel there are many culinary and coffee shops.
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r***y
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 day(s) ago
Close to everywhere, there are lots of culinary spots around the hotel, and easy access to everywhere
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D***y
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
The hotel is clean and the location is very strategic, close to the city center.
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Rumondang S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Love staying here because it's close to the city center and it's busy.
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H***n
icon-Business
Business
icon-origin-TRAVELOKA
8.6
/10
Reviewed 2 week(s) ago
The room is too dark & the AC is leaking
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Aris W. P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The best hotel if you want to stay in the Thamrin area. If you want to go to Sarinah, it's only a two-minute walk. If you're looking for cheap food, it's right next to the hotel on Jalan Sabang. The hotel is old, it used to be an Ibis, then it was taken over by Horison. If you want to go to the Bundaran HI MRT station or the TJ bus stop, it's also a short walk. While I was there, I used the MRT for culinary trips to Cipete Bima Restaurant, thanks to Nicholas Saputra. Then I went to Blok M, and to GI, and transportation was no longer confusing.
Read More
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4 people find it helpful
Accommodation's Reply
27 Nov 2025
Dear Mr. Aris WP, Thank you very much for your comments regarding your visit to Horison Arcadia Wahid Hasyim. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Best regards, Moko to the coordinator
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S***i
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
Check in only to rest a bit. Check in was only at 12 in the morning because it was only for a rest and the staff was friendly, the security guard was the best, very friendly. Ordered Astro at 2 am, brought by the security guard. The room was okay, the hot water took a while to come out. But the best thing is there is a hair dryer in each room. Thanks for the hospitality
Read More
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Find this review helpful?
Accommodation's Reply
27 Nov 2025
Dear Valued Guest, Thank you very much for your comments regarding your visit to Horison Arcadia Wahid Hasyim. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Best regards, Mogo To Coordinator
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ikhsan
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
very comfortable and recommended location atmosphere
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Accommodation's Reply
27 Nov 2025
Dear Valued Guest, Thank you very much for your comments regarding your visit to Horison Arcadia Wahid Hasyim. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Best regards, Mogo To Coordinator
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F***r
icon-origin-TRAVELOKA
8.3
/10
Reviewed 3 week(s) ago
Old hotel that needs maintenance, the hotel area is dirty, there is only 1 cleaning staff on 1 floor after guests check out, so the next guest has to wait a very long time to check in.
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Accommodation's Reply
27 Nov 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While we hope you had an improved experience during your visit yesterday, feedback like this is something we take in and use to improve. We work hard to deliver a great guest experience, and in this case, we clearly fell short. If you give us the opportunity to rebuild your trust, we assure you that we will do our utmost to provide the same great hotel experience that so many of our guests have enjoyed. Best regards, Moko, Valued Guest Coordinator
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
All good.
Find this review helpful?
Accommodation's Reply
27 Nov 2025
Dear Valued Guest, Thank you very much for your comments regarding your visit to Horison Arcadia Wahid Hasyim. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Best regards, Mogo To Coordinator
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K***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The staff are very friendly and helpful! I suggest that the parking lot is narrow so you have to use valet, but honestly, the wait can be up to 15 minutes. 🥹 The hot water only turns on at night, but I don't know why it doesn't work in the morning. Please improve this 👍🏻😊
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Accommodation's Reply
14 Nov 2025
Dear Valued Guest, Thank you very much for your comments regarding your stay at {hotel}. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as smooth as the last one. Best regards, Moko To Coordinator
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R***n
icon-origin-TRAVELOKA
7.0
/10
Reviewed 4 week(s) ago
Positive reviews: - The hotel is centrally located, easy to get around. - The room is quite spacious, not cramped, and soundproof. - The food is quite tasty. Negative reviews: - The reception staff needs to improve their attitude towards guests and avoid shouting at colleagues. - I only got my room at 2:16 PM, even though I'd been waiting since 1:45 PM. - They forgot to prepare the towels in the room! I had to wait about two hours to get them. I called repeatedly, but was only told to wait without any confirmation. - The bathroom smelled of sewage, which was uncomfortable. - The sink area was a bit dirty, no mat was provided. - The AC leaked. So far, this has been the worst experience I've ever had. Please, Horison. I believe you can do better. Don't let your customers leave negative reviews in the future.
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Accommodation's Reply
14 Nov 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While we hope you had an improved experience on your visit yesterday, it is always good to learn from these comments and use them to improve. We work hard to deliver a great experience to our guests, and in this case, we clearly fell short. If you give us the opportunity to rebuild your trust, we assure you that we will do our best to deliver the same great hotel experience that so many of our guests have enjoyed. Sincerely, Moko Guest Relations Coordinator
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Very strategic location, close to the culinary center.
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1 people find it helpful
Accommodation's Reply
14 Nov 2025
Dear Valued Guest, Thank you very much for your comments regarding your stay at {hotel}. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as smooth as the last one. Best regards, Moko To Coordinator
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b***o
icon-origin-TRAVELOKA
7.0
/10
Reviewed 5 week(s) ago
The room is a bit old but clean, the food is standard.
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Accommodation's Reply
14 Nov 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While we hope you had an improved experience on your visit yesterday, it is always good to learn from these comments and use them to improve. We work hard to deliver a great experience to our guests, and in this case, we clearly fell short. If you give us the opportunity to rebuild your trust, we assure you that we will do our best to deliver the same great hotel experience that so many of our guests have enjoyed. Best regards, Moko, Guest Relations Coordinator
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M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Even though the sink had a problem and the TV is too small, the room is very comfortable for me. The location is very strategic, near Sabang Street (which has a lot of options for food). The price is not too expensive but not too cheap. But overall it is very good.
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Accommodation's Reply
09 Nov 2025
Dear Valued, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Moko FO Coordinator
Muhtadi R.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
thank you for your service. need to fix the air con thou.
1 people find it helpful
Accommodation's Reply
09 Nov 2025
Dear Bapak Muhtadi R. We very much appreciate your comments regarding your stay at the Horison Arcadia Wahid Hasyim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Moko FO Coordinator
N***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Great... Close to the city center
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Accommodation's Reply
31 Oct 2025
Dear Valued Guest, Thank you very much for your comments regarding your stay at Horison Arcadia Wahid Hasyim. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Best regards, Aree Mogo To Coordinator
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N***l
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Great... Close to the city center.
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Accommodation's Reply
31 Oct 2025
Dear Valued Guest, Thank you very much for your comments regarding your visit to Horison Arcadia Wahid Hasyim. We are very pleased to receive positive feedback and we will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff and we are committed to continuously improving the quality of our services. Thank you again for sharing your experience and we hope that your next visit will be as pleasant as the last one. Best regards, Aree Mogo To Coordinator
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