Hotel Santika Makassar

Hotels
Preferred Partner
8.5
/10
Very Good
2,678 reviews

What Guests Say About Their Stay

Staff Friendliness (95)
Bedroom (88)
Distance To City Center (78)
Room Space (73)

D***a

10.0
/ 10
A very pleasant staycation experience here, the kids were happy, the staff were friendly, the room was neat, clean and fragrant.
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h***a

10.0
/ 10
Hotel and family atmosphere. Safe, comfortable. Until I can stay here 12 nights. Until my business is finished. Highly recommended, will come back again if there is still a chance.
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Destinia

10.0
/ 10
First time trying to stay at Hotel Santika, according to expectations and honest reviews from those who have stayed here. Stayed 2 nights, cleanliness is great, there is a telephone & refrigerator in the room, the view is also okay, facilities and amenities are complete, breakfast also has many variations and tastes good. The price of a three-star hotel, the quality is like a 4-star hotel. Cool.. 😎 Thank you Hotel Santika for the best hospitality.
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NURDIANSAH

9.4
/ 10
Mulai dari awal datang sudah disambut dengan senyum dan sapa. Berlanjut ke proses cek in dan cek out sangat cepat dan tidak banyak ini dan itu. Fasilitas dan kenyamanan di kamar juga mantap. Sajian breakfast juga OK. Sangat berkesan bisa staycation di sini. 👍

Ledy Iswandy Yoganes Dang

9.4
/ 10
Happy to be staying at Santika Hotel. This hotel is indeed a bit old, but cleanliness and comfort are very good. The service and friendliness of the staff is very pleasant.
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In the Area
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Jl. Sultan Hasanuddin No.40, Losari, Makassar, Sulawesi Selatan, Indonesia, 90111

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
WiFi
Hotel Santika Makassar is located in area / city Losari Beach. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Hotel Santika Makassar

Jl. Sultan Hasanuddin No.40, Losari, Makassar, Sulawesi Selatan, Indonesia, 90111
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Lobby Hotel Santika Makassar
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Location


Hotel Santika Makassar is located in area / city Losari Beach.

About Hotel Santika Makassar

From business event to corporate gathering, Hotel Santika Makassar provides complete services and facilities that you and your colleagues need.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Santika Makassar.

The hotel’s fitness center is a must-try during your stay here.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Santika Makassar exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Hotel Santika Makassar is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Hotel Santika Makassar is the right place to stay.

All facilities in Hotel Santika Makassar

Entertainment Facility Hotel Santika Makassar
Entertainment Facility
Fitness Center Hotel Santika Makassar
Fitness Center
Common Space Hotel Santika Makassar
Common Space
Lobby Hotel Santika Makassar
Lobby
CleanAccommodation Hotel Santika Makassar
CleanAccommodation

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Cafe
  • Early bird breakfast
  • Snacks

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Cable TV
  • Desk
  • In-room safe
  • Minibar
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Non-smoking room
  • Smoking area

Transportation

  • Bicycle rental
  • Car rental
  • Secure parking
  • Valet parking

Business Facilities

  • Business center
  • Meeting facilities
  • Photocopier

Nearby Facilities

  • ATM/Banking
  • Shops
  • Supermarket

Things to Do

  • Fitness center
  • TV lounge

Accessibilty

  • Accessibility equipment
  • Wheelchair accessible

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Kids and Pets

  • Babysitting

Accommodation Policy & General Information in Hotel Santika Makassar

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Additional Policy

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
Complimentary breakfast is provided for children aged 8 years and below when accompanied by a paying adult. Children above 8 years old will be charged at the regular adult breakfast rate.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Santika Makassar
118
Number of floors in Hotel Santika Makassar
11
Another facilities in Hotel Santika Makassar
Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in Hotel Santika Makassar

What are available facilities at Hotel Santika Makassar?
There are top facilites at Hotel Santika Makassar such as AC, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Santika Makassar?
The standard check-in time at Hotel Santika Makassar is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Santika Makassar provide breakfast?
Yes, Hotel Santika Makassar provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Santika Makassar?
Hotel Santika Makassar is a 3.0-star hotel.
How many floors does Hotel Santika Makassar have?
Hotel Santika Makassar has 11 floors.
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More Reviews from Other Guests in Hotel Santika Makassar

Overall Ratings & Reviews Hotel Santika Makassar

Traveloka (2,654)
Other sources (24)
8.6
Very Good
From 2,654 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

8.8

Service and Facilites

8.7

People often mention about Hotel Santika Makassar
All
Staff Friendliness (58)
Bedroom (52)
Distance to City Center (46)
Room Space (44)
Surroundings (43)
Accessibility (42)
Variety (42)
Ambiance (41)
Hotel Area (41)
Taste (41)
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Most Recent
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Traveler Reviews Hotel Santika Makassar

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Good friendly staff and good service and clean rooms
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Accommodation's Reply
17 Mar 2026
Dear Valued Guest, This is a message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We look forward to welcoming you again to Santika Makassar Hotel so that we can provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
A very pleasant staycation experience here, the kids were happy, the staff were friendly, the room was neat, clean and fragrant.
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Accommodation's Reply
12 Mar 2026
Dear Mr./Ms. D*a, This is a brief message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We look forward to welcoming you again to Santika Makassar Hotel so that we can provide you with the best service and products once more. Sincerely, Isaac Ismatullah - General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The service by the staff was very satisfying, very friendly and helpful.
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Accommodation's Reply
13 Feb 2026
Dear Valued Guest, This is a message from Santika Makassar Hotel. First, we would like to express our sincere gratitude for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We look forward to welcoming you again to Santika Makassar Hotel so that we can provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel staff was very friendly and helpful with rescheduling. The room was ready upon check-in. The check-out process was smooth and the security staff were also very helpful.
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Accommodation's Reply
13 Feb 2026
Dear Valued Guest, Greetings from all the staff at Santikawa Wangsan Hotel. Thank you very much for your valuable feedback. We are committed to providing the best service and a clean environment to ensure all guests have a comfortable stay. We hope to welcome you back soon. We will continue to strive to provide high-quality products and services. Thank you for your continued support. General Manager: Isaac Ismatullah
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel staff was very helpful during the rescheduling process, check-in, and check-out. The breakfast was delicious, and the menu was excellent.
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1 people find it helpful
Accommodation's Reply
13 Feb 2026
Dear Valued Guest, This is a message from Santika Makassar Hotel. First, we would like to express our sincere gratitude for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We look forward to welcoming you again to Santika Makassar Hotel so that we can provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager
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Andi M. H. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very cool, hope to stay here again
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1 people find it helpful
Accommodation's Reply
13 Feb 2026
Dear Mr./Mrs. Andy M.H.H., This is a message of our deepest respect from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We look forward to welcoming you again to Santika Makassar Hotel so that we can provide you with the best service and products once more. Sincerely, Isaac Ismatullah - General Manager
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Rosalina I.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Overall, the service was good. I was just a bit disappointed. I happened to buy fresh fish and had it frozen in the freezer. It turned out it wasn't frozen. In the end, they found a solution: steam the fish. I had no choice but to do so, but the fish smelled bad during the trip. Next time, please be more serious if there are items that need to be frozen, they must be frozen.
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Accommodation's Reply
13 Feb 2026
Dear Ms. Rosalina L., Sincerely, from Santika Makassar Hotel. First, we thank you for taking the time to rate and review our hotel. We apologize for the inconvenience regarding your frozen fish. However, we will continue to provide this service and maintain cleanliness to ensure all our guests feel comfortable. We hope to welcome you again to Santika Makassar Hotel so that we can once again provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager
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j***y
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Friendly staff, spacious and clean rooms.
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1 people find it helpful
Accommodation's Reply
09 Feb 2026
Dear Mr./Ms. J*y, This is a brief message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We look forward to welcoming you again to Santika Makassar Hotel so that we can provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager
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j***y
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Friendly staff, spacious and clean rooms.
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Accommodation's Reply
09 Feb 2026
Hello J*y! This is Santika Wangasar Hotel. Thank you so much for your kind review and valuable feedback. We will strive to provide the best service and a clean environment to ensure all guests have a comfortable stay. We hope to welcome you again. We will continue to provide high-quality services and products, so we thank you for your continued support. General Manager: Isaac Ismatullah
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Comfortable atmosphere, friendly hotel staff, delicious food
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Accommodation's Reply
05 Feb 2026
Dear Mr./Ms. A*a, Sincerely, Santika Makassar Hotel. First of all, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We hope to welcome you again to Santika Makassar Hotel so that we can provide you with the best service and products once more. Sincerely, Isaac Ismatullah - General Manager
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j***s
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
everything was great only shower drainage wasn't that good
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Accommodation's Reply
29 Jan 2026
Dear Mr/Mrs. J***s Warm Greetings from Hotel Santika Makassar First of all, we would like to thank you for taking the time to provide a positive rating and review of our hotel. We will continue to provide excellent service and cleanliness that make our guests feel comfortable. We look forward to seeing you again at Hotel Santika Makassar to provide you with our best service and products. Respectfully, Isak Ismatullah - General Manager
H***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The staff is very helpful, and the hotel is in a very strategic location.
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Accommodation's Reply
29 Jan 2026
Dear Mr./Mrs. H*n, This is a brief message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We hope to welcome you back to Santika Makassar Hotel again so that we can provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager
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F***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Friendly staff, clean rooms, close to everywhere
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Accommodation's Reply
14 Jan 2026
Dear Mr./Ms. F*y, This is a brief message from Santika Makassar Hotel. First, we sincerely thank you for taking the time to provide a positive review and feedback about our hotel. We strive to provide excellent service and maintain cleanliness to ensure your utmost comfort. We sincerely hope to welcome you back to Santika Makassar Hotel again so that we can continue to serve you with our best products and services. Sincerely, Isaac Ismatullah - General Manager
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W***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.4
/10
Reviewed 10 week(s) ago
The room was clean and spacious. I enjoyed staying here. Affordable price, excellent service. It's okay.
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1 people find it helpful
Accommodation's Reply
14 Jan 2026
Dear Mr./Ms. Wa, Sincerely, from Santika Makassar Hotel. First of all, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We hope to welcome you again to Santika Makassar Hotel so that we can provide you with the best service and products once more. Sincerely, Isaac Ismatullah - General Manager
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Cendanawati
icon-Transit
Transit
icon-origin-TRAVELOKA
7.0
/10
Reviewed 10 week(s) ago
I thought the hotel had a swimming pool like the Santika near my house in Jakarta, so I just clicked on it. I didn't get to taste the food because my son passed out in the restaurant because the entire hallway of the room we passed was stuffy from the smell of cigarettes after the New Year's party last night. A very unpleasant experience. Hopefully, they will pay more attention.
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Accommodation's Reply
14 Jan 2026
Dear Mr. Zendanawati, This is a brief update from Santika Makassar Hotel. First, we thank you for taking the time to rate and review our hotel. Regarding your review, the management apologizes for any inconvenience you and your children experienced. It is possible that when you booked your room through Traveloka, you did not select a non-smoking room, and therefore the management assigned you a smoking room. Also, our hotel does not have a swimming pool. We hope to welcome you again to Santika Makassar Hotel so that we can provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager
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S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.1
/10
Reviewed 11 week(s) ago
When I entered the room, there was a piece of french fries behind the door, only one toothbrush when housekeeping should have provided two. The breakfast menu was not very varied, the fruits were not very ripe. Lastly, the parking area! For motorbikes, it is more convenient to park in the hotel basement which is not far from the elevator because when I stayed last night, it was quite a long walk from the motorbike parking to the hotel lobby.
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j***r
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
All good but must be upgraded
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Accommodation's Reply
08 Jan 2026
Dear Mr/Ms. J***r Warm Greetings from Hotel Santika Makassar First of all, we would like to thank you for taking the time to rate and review our hotel. We will continue to provide excellent service and cleanliness that make our guests feel comfortable. We look forward to seeing you again at Hotel Santika Makassar to provide you with our best service and products. Respectfully, Isak Ismatullah - General Manager
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
I found the staff at the front office, security, and CS are very kind, polite, and friendly
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Accommodation's Reply
08 Jan 2026
Dear Mr/Ms. G***t Warm Greetings from Hotel Santika Makassar First of all, we would like to thank you for taking the time to rate and good review our hotel. We will continue to provide excellent service and cleanliness that make our guests feel comfortable. We look forward to seeing you again at Hotel Santika Makassar to provide you with our best service and products. Respectfully, Isak Ismatullah - General Manager
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Good..clean..only there is disappointment from traveloka, why if you book a room on traveloka, the dinner promo is not given even though the hotel provides a free dinner promo for 1 person if you buy from my santika member, please traveloka follow the promo from my hotel, Mr. Ikbal
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Accommodation's Reply
08 Jan 2026
Dear Mr. Iqbal, Greetings from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. Your review highlights the benefits of our application (My Santika), which offers many advantages when booking through our app. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We hope to welcome you again to Santika Makassar Hotel so that we can provide you with the best service and products once more. Sincerely, Isaac Ismatullah - General Manager
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Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
Comfortable place, good cleanliness, city center
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Number of reviews per page
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40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Hotel Santika Makassar

Traveloka (2,654)
Other sources (24)
8.6
Very Good
From 2,654 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

8.8

Service and Facilites

8.7

People often mention about Hotel Santika Makassar
All
Staff Friendliness (58)
Bedroom (52)
Distance to City Center (46)
Room Space (44)
Surroundings (43)
Accessibility (42)
Variety (42)
Ambiance (41)
Hotel Area (41)
Taste (41)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Hotel Santika Makassar

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Good friendly staff and good service and clean rooms
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Accommodation's Reply
17 Mar 2026
Dear Valued Guest, This is a message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We look forward to welcoming you again to Santika Makassar Hotel so that we can provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
A very pleasant staycation experience here, the kids were happy, the staff were friendly, the room was neat, clean and fragrant.
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Accommodation's Reply
12 Mar 2026
Dear Mr./Ms. D*a, This is a brief message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We look forward to welcoming you again to Santika Makassar Hotel so that we can provide you with the best service and products once more. Sincerely, Isaac Ismatullah - General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The service by the staff was very satisfying, very friendly and helpful.
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Accommodation's Reply
13 Feb 2026
Dear Valued Guest, This is a message from Santika Makassar Hotel. First, we would like to express our sincere gratitude for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We look forward to welcoming you again to Santika Makassar Hotel so that we can provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel staff was very friendly and helpful with rescheduling. The room was ready upon check-in. The check-out process was smooth and the security staff were also very helpful.
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Accommodation's Reply
13 Feb 2026
Dear Valued Guest, Greetings from all the staff at Santikawa Wangsan Hotel. Thank you very much for your valuable feedback. We are committed to providing the best service and a clean environment to ensure all guests have a comfortable stay. We hope to welcome you back soon. We will continue to strive to provide high-quality products and services. Thank you for your continued support. General Manager: Isaac Ismatullah
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel staff was very helpful during the rescheduling process, check-in, and check-out. The breakfast was delicious, and the menu was excellent.
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1 people find it helpful
Accommodation's Reply
13 Feb 2026
Dear Valued Guest, This is a message from Santika Makassar Hotel. First, we would like to express our sincere gratitude for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We look forward to welcoming you again to Santika Makassar Hotel so that we can provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager
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Andi M. H. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very cool, hope to stay here again
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1 people find it helpful
Accommodation's Reply
13 Feb 2026
Dear Mr./Mrs. Andy M.H.H., This is a message of our deepest respect from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We look forward to welcoming you again to Santika Makassar Hotel so that we can provide you with the best service and products once more. Sincerely, Isaac Ismatullah - General Manager
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Profile Picture
Rosalina I.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Overall, the service was good. I was just a bit disappointed. I happened to buy fresh fish and had it frozen in the freezer. It turned out it wasn't frozen. In the end, they found a solution: steam the fish. I had no choice but to do so, but the fish smelled bad during the trip. Next time, please be more serious if there are items that need to be frozen, they must be frozen.
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Accommodation's Reply
13 Feb 2026
Dear Ms. Rosalina L., Sincerely, from Santika Makassar Hotel. First, we thank you for taking the time to rate and review our hotel. We apologize for the inconvenience regarding your frozen fish. However, we will continue to provide this service and maintain cleanliness to ensure all our guests feel comfortable. We hope to welcome you again to Santika Makassar Hotel so that we can once again provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager
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j***y
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Friendly staff, spacious and clean rooms.
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1 people find it helpful
Accommodation's Reply
09 Feb 2026
Dear Mr./Ms. J*y, This is a brief message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We look forward to welcoming you again to Santika Makassar Hotel so that we can provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager
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j***y
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Friendly staff, spacious and clean rooms.
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Accommodation's Reply
09 Feb 2026
Hello J*y! This is Santika Wangasar Hotel. Thank you so much for your kind review and valuable feedback. We will strive to provide the best service and a clean environment to ensure all guests have a comfortable stay. We hope to welcome you again. We will continue to provide high-quality services and products, so we thank you for your continued support. General Manager: Isaac Ismatullah
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Comfortable atmosphere, friendly hotel staff, delicious food
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Accommodation's Reply
05 Feb 2026
Dear Mr./Ms. A*a, Sincerely, Santika Makassar Hotel. First of all, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We hope to welcome you again to Santika Makassar Hotel so that we can provide you with the best service and products once more. Sincerely, Isaac Ismatullah - General Manager
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j***s
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
everything was great only shower drainage wasn't that good
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Accommodation's Reply
29 Jan 2026
Dear Mr/Mrs. J***s Warm Greetings from Hotel Santika Makassar First of all, we would like to thank you for taking the time to provide a positive rating and review of our hotel. We will continue to provide excellent service and cleanliness that make our guests feel comfortable. We look forward to seeing you again at Hotel Santika Makassar to provide you with our best service and products. Respectfully, Isak Ismatullah - General Manager
H***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The staff is very helpful, and the hotel is in a very strategic location.
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Accommodation's Reply
29 Jan 2026
Dear Mr./Mrs. H*n, This is a brief message from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We hope to welcome you back to Santika Makassar Hotel again so that we can provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager
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F***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Friendly staff, clean rooms, close to everywhere
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Accommodation's Reply
14 Jan 2026
Dear Mr./Ms. F*y, This is a brief message from Santika Makassar Hotel. First, we sincerely thank you for taking the time to provide a positive review and feedback about our hotel. We strive to provide excellent service and maintain cleanliness to ensure your utmost comfort. We sincerely hope to welcome you back to Santika Makassar Hotel again so that we can continue to serve you with our best products and services. Sincerely, Isaac Ismatullah - General Manager
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W***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.4
/10
Reviewed 10 week(s) ago
The room was clean and spacious. I enjoyed staying here. Affordable price, excellent service. It's okay.
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Accommodation's Reply
14 Jan 2026
Dear Mr./Ms. Wa, Sincerely, from Santika Makassar Hotel. First of all, we would like to thank you for taking the time to rate and review our hotel. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We hope to welcome you again to Santika Makassar Hotel so that we can provide you with the best service and products once more. Sincerely, Isaac Ismatullah - General Manager
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Cendanawati
icon-Transit
Transit
icon-origin-TRAVELOKA
7.0
/10
Reviewed 10 week(s) ago
I thought the hotel had a swimming pool like the Santika near my house in Jakarta, so I just clicked on it. I didn't get to taste the food because my son passed out in the restaurant because the entire hallway of the room we passed was stuffy from the smell of cigarettes after the New Year's party last night. A very unpleasant experience. Hopefully, they will pay more attention.
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Accommodation's Reply
14 Jan 2026
Dear Mr. Zendanawati, This is a brief update from Santika Makassar Hotel. First, we thank you for taking the time to rate and review our hotel. Regarding your review, the management apologizes for any inconvenience you and your children experienced. It is possible that when you booked your room through Traveloka, you did not select a non-smoking room, and therefore the management assigned you a smoking room. Also, our hotel does not have a swimming pool. We hope to welcome you again to Santika Makassar Hotel so that we can provide you with the best service and products. Sincerely, Isaac Ismatullah - General Manager
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S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.1
/10
Reviewed 11 week(s) ago
When I entered the room, there was a piece of french fries behind the door, only one toothbrush when housekeeping should have provided two. The breakfast menu was not very varied, the fruits were not very ripe. Lastly, the parking area! For motorbikes, it is more convenient to park in the hotel basement which is not far from the elevator because when I stayed last night, it was quite a long walk from the motorbike parking to the hotel lobby.
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j***r
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
All good but must be upgraded
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Accommodation's Reply
08 Jan 2026
Dear Mr/Ms. J***r Warm Greetings from Hotel Santika Makassar First of all, we would like to thank you for taking the time to rate and review our hotel. We will continue to provide excellent service and cleanliness that make our guests feel comfortable. We look forward to seeing you again at Hotel Santika Makassar to provide you with our best service and products. Respectfully, Isak Ismatullah - General Manager
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
I found the staff at the front office, security, and CS are very kind, polite, and friendly
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Accommodation's Reply
08 Jan 2026
Dear Mr/Ms. G***t Warm Greetings from Hotel Santika Makassar First of all, we would like to thank you for taking the time to rate and good review our hotel. We will continue to provide excellent service and cleanliness that make our guests feel comfortable. We look forward to seeing you again at Hotel Santika Makassar to provide you with our best service and products. Respectfully, Isak Ismatullah - General Manager
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Good..clean..only there is disappointment from traveloka, why if you book a room on traveloka, the dinner promo is not given even though the hotel provides a free dinner promo for 1 person if you buy from my santika member, please traveloka follow the promo from my hotel, Mr. Ikbal
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Accommodation's Reply
08 Jan 2026
Dear Mr. Iqbal, Greetings from Santika Makassar Hotel. First, we would like to thank you for taking the time to rate and review our hotel. Your review highlights the benefits of our application (My Santika), which offers many advantages when booking through our app. We will continue to strive for excellent service and cleanliness to ensure all guests feel comfortable. We hope to welcome you again to Santika Makassar Hotel so that we can provide you with the best service and products once more. Sincerely, Isaac Ismatullah - General Manager
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Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
Comfortable place, good cleanliness, city center
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