Inna Bali Heritage Hotel

Hotels
Preferred Partner
8.2
/10
Very Good
924 reviews

What Guests Say About Their Stay

Distance To City Center (31)
Staff Friendliness (27)
Room Space (24)
Accessibility (23)

Johan V.

8.8
/ 10
The location is great, right in the middle of Denpasar city. A heritage hotel that is still very well maintained and cared for. We really appreciate the friendly and helpful service from all the staffs. We will definitely be back...
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Rachid A.

9.4
/ 10
The hotel is art deco style with a magnificent reception room. The room is clean, spacious and comfortable. The staff speaks perfect English and is very attentive. A great discovery, I recommend
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Martin H.

8.5
/ 10
Beautiful heritage hotel, very serine location in town, huge, clean, spacious room, nice facilities, friendly helpful staff. excellent special price. bonus on route of frequent free bus that goes around town to airport and return, highly recommended

SR M L. L. K. A.

10.0
/ 10
Comfortable, beautiful, historical value, good service, easy access to reach several tourist destinations, close to culinary and shopping centers (traditional and modern markets). Thank you Inna Heritage.
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Agus H.

10.0
/ 10
I really love to stay at this hotel, very classic and heritage. I love the building interior and exterior. Very cheap price and near by to main city. very recommended to everyone who loves heritage.
In the Area
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Jalan Veteran No 3 Dauh Puri Kaja Denpasar, Denpasar Utara, Denpasar, Bali, Indonesia, 80111

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
note: hotel was previously named Inna Bali Heritage Staying at Inna Bali Heritage Hotel is a good choice when you are visiting North Denpasar. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Inna Bali Heritage Hotel

Jalan Veteran No 3 Dauh Puri Kaja Denpasar, Denpasar Utara, Denpasar, Bali, Indonesia, 80111
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Lobby Inna Bali Heritage Hotel
Lobby 2 Inna Bali Heritage Hotel

Discover More About Inna Bali Heritage Hotel

Discover the Charm of Inna Bali Heritage Hotel

Welcome to Inna Bali Heritage Hotel, a captivating destination that promises an unforgettable stay in the heart of Bali, Indonesia. This exquisite hotel offers a unique blend of traditional Balinese charm and modern comfort, making it the perfect choice for travelers seeking an authentic and relaxing experience. Whether you're planning a romantic getaway, a family vacation, or a solo adventure, Inna Bali Heritage Hotel is poised to exceed your expectations. Room rates at Inna Bali Heritage Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Inna Bali Heritage Hotel Location

Nestled in the vibrant area of Denpasar, Inna Bali Heritage Hotel boasts a prime location at Jalan Veteran No 3 Dauh Puri Kaja Denpasar, Denpasar Utara, Denpasar, Bali, Indonesia, 80111. Situated just a short distance from the bustling city center, it offers the perfect balance of accessibility and tranquility. The hotel is conveniently located approximately 15 kilometers from Ngurah Rai International Airport (DPS), making your arrival and departure seamless. The atmosphere surrounding Inna Bali Heritage Hotel is one of serene elegance, yet it remains within easy reach of local markets, cultural sites, and the beautiful coastline, offering guests a true taste of Balinese life.

Inna Bali Heritage Hotel Facilities & Services

Facilities for guests at Inna Bali Heritage Hotel are designed to cater to every need, ensuring a comfortable and enjoyable stay.
  • A refreshing outdoor swimming pool, perfect for a dip on a warm Balinese day.
  • A well-equipped fitness center for those who wish to maintain their workout routine.
  • A relaxing spa and wellness center offering a range of rejuvenating treatments (additional fees apply).
  • Complimentary Wi-Fi access throughout the hotel premises.
  • On-site dining options offering delicious local and international cuisine.
  • 24-hour front desk service to assist with any inquiries or requests.
  • Secure on-site parking for guests traveling by car.
  • Concierge services to help plan your excursions and activities.

Inna Bali Heritage Hotel Room Types

The room types of Inna Bali Heritage Hotel are thoughtfully curated to provide comfort and style for every guest. Choose from a variety of well-appointed rooms, each designed with your relaxation in mind.
  • Deluxe Room:

    Offering a comfortable space with either a city view or garden view. Available in smoking and non-smoking options. Some rooms feature a bathtub for added luxury.
  • Superior Room:

    A well-appointed room providing a pleasant stay with various views. Available in smoking and non-smoking options.
  • Executive Suite:

    For those seeking more space and enhanced amenities, the Executive Suite offers a premium experience with distinct living and sleeping areas. Some suites include a bathtub.
  • Family Room:

    Ideal for families traveling together, these rooms provide ample space and comfort. Available with various views and in non-smoking options.
Please note that pet-friendly rooms are not available at Inna Bali Heritage Hotel.

Inna Bali Heritage Hotel Dining & Restaurants

Savor the flavors of Bali at the dining establishments within Inna Bali Heritage Hotel.
  • The Heritage Restaurant:

    Offering a delightful breakfast buffet with a selection of local and international dishes. Estimated price per person for breakfast is around 150,000 PHP. Operating hours are from 6:30 AM to 10:30 AM.
  • Poolside Bar:

    Enjoy refreshing drinks and light snacks by the pool. Operating hours are from 10:00 AM to 6:00 PM.

Inna Bali Heritage Hotel Nearby Attractions and Activities

Explore the vibrant surroundings of Inna Bali Heritage Hotel and discover the rich culture and natural beauty of Bali.
  • Tanah Lot Temple:

    A breathtaking sea temple perched on a rock formation, offering spectacular sunset views.
  • Ubud Monkey Forest:

    A sacred sanctuary and natural habitat of long-tailed macaques, surrounded by lush tropical forest.
  • Denpasar Market (Pasar Badung):

    Immerse yourself in the local culture at this bustling traditional market, offering a wide array of local produce, crafts, and souvenirs.
  • Bali Museum:

    Discover the history and art of Bali through its extensive collection of artifacts and exhibits.
  • Kuta Beach:

    A world-renowned beach famous for its surfing spots, vibrant atmosphere, and stunning sunsets.
If you are looking for other activities around Inna Bali Heritage Hotel, check out the best deals on Traveloka: Recommended activities in Denpasar!

How to Get to Inna Bali Heritage Hotel from the Airport

Navigating your journey to Inna Bali Heritage Hotel is made easy with several transportation options from Ngurah Rai International Airport (DPS). The airport transfer service of Inna Bali Heritage Hotel ensures a smooth transition to your accommodation.
  • Hotel Private Airport Transfer:

    For ultimate convenience, pre-book the hotel's private airport transfer service. This service offers a comfortable and direct ride to the hotel. The estimated cost is around 300,000 - 500,000 PHP, depending on the vehicle type. You can arrange this through the hotel directly or via Traveloka's airport transfer services.
  • Metered Taxis:

    Official airport taxis are readily available outside the arrival terminals. Ensure the meter is used for a fair fare. The journey typically takes 30-45 minutes, with an estimated cost of 150,000 - 250,000 PHP.
  • Ride-hailing Services:

    You can also opt for ride-hailing services, which are a popular and often cost-effective option. Follow the designated pick-up points at the airport. The estimated fare is similar to metered taxis.
  • Airport Shuttle Buses:

    While less direct, some shuttle bus services operate from the airport to various points in Denpasar. This is a more budget-friendly option but may involve transfers.
How to get to Inna Bali Heritage Hotel from the airport is a straightforward process, with the hotel's dedicated airport transfer service offering the most seamless experience.

Summary of Why You Should Choose to Stay at Inna Bali Heritage Hotel

Choosing Inna Bali Heritage Hotel for your Bali adventure guarantees a memorable and enriching experience. Here are the top reasons why you should consider this exceptional property:
  • Prime Location:

    Situated in the heart of Denpasar, offering easy access to attractions, dining, and cultural experiences.
  • Authentic Balinese Charm:

    Experience the unique blend of traditional architecture and warm hospitality.
  • Comfortable Accommodations:

    A range of well-appointed rooms and suites to suit every traveler's needs.
  • Excellent Facilities:

    Enjoy amenities such as a swimming pool, fitness center, and spa for a relaxing stay.
  • Convenient Services:

    From airport transfers to 24-hour front desk assistance, every detail is taken care of.
Discover the best Room availability at Inna Bali Heritage Hotel and make your Booking Inna Bali Heritage Hotel today. For an even more seamless travel experience, consider booking your flights and accommodations together. Book budget hotels in Bali and Easily book domestic and international flights at low prices with Traveloka.

All facilities in Inna Bali Heritage Hotel

Bar, Cafe and Lounge Inna Bali Heritage Hotel
Bar, Cafe and Lounge
Swimming Pool Inna Bali Heritage Hotel
Swimming Pool
Entertainment Facility Inna Bali Heritage Hotel
Entertainment Facility
Functional Hall Inna Bali Heritage Hotel
Functional Hall
Common Space Inna Bali Heritage Hotel
Common Space

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Set menu dinner
  • Set menu lunch
  • Vegetarian meal

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area
  • Terrace

Public Facilities

  • Parking
  • Coffee shop
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

Hotel Services

  • Bellhop
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Newspaper in lobby
  • Wedding service

In-room Facilities

  • Cable TV
  • Desk
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

Things to Do

  • Barbecue
  • Garden
  • Karaoke
  • Outdoor pool
  • Pool sun loungers

Business Facilities

  • Business facilities
  • Meeting facilities
  • Photocopier
  • Projector

Nearby Facilities

  • ATM/Banking
  • Shops
  • Supermarket

Transportation

  • Limited parking
  • Secure parking

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible

Connectivity

  • Internet point
  • Free WiFi

Family-friendly Facilities

  • Children pool

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Inna Bali Heritage Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Inna Bali Heritage Hotel
67
Number of floors in Inna Bali Heritage Hotel
1
Another facilities in Inna Bali Heritage Hotel
A la carte dinner, A la carte lunch, Breakfast, Breakfast and dinner, Breakfast and lunch

Frequently asked question in Inna Bali Heritage Hotel

What are available facilities at Inna Bali Heritage Hotel?
There are top facilites at Inna Bali Heritage Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Inna Bali Heritage Hotel?
The standard check-in time at Inna Bali Heritage Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Inna Bali Heritage Hotel provide breakfast?
Yes, Inna Bali Heritage Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Inna Bali Heritage Hotel?
Inna Bali Heritage Hotel is a 3.0-star hotel.
How many floors does Inna Bali Heritage Hotel have?
Inna Bali Heritage Hotel has 1 floors.
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More Reviews from Other Guests in Inna Bali Heritage Hotel

Overall Ratings & Reviews Inna Bali Heritage Hotel

Traveloka (793)
Other sources (131)
8.3
Very Good
From 793 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.2

Meal

8.0

Location

8.6

Service and Facilites

8.2

People often mention about Inna Bali Heritage Hotel
All
Distance to City Center (23)
Ambiance (21)
Accessibility (20)
Staff Friendliness (19)
Room Space (18)
Bathroom (18)
Surroundings (16)
Family Friendly (15)
Bedroom (13)
Hotel Area (13)
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Traveler Reviews Inna Bali Heritage Hotel

Number of reviews per page
20
40
Customer reviews
a***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Good, quiet, recommended to stay here.
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Neeraj
icon-Business
Business
icon-origin-TRAVELOKA
9.0
/10
Reviewed 7 week(s) ago
Hotel is great, but the garden view room has too many mosquitoes.
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Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope you had a better experience during your stay yesterday, but comments like this are something we will learn from and use to improve. In the future, we plan to spray pesticides and conduct thorough cleaning of the garden areas. We strive to provide an excellent experience for all our guests, and in this case, it's clear we failed. If you give us the opportunity to regain your trust, we assure you we will do our best to provide you with an outstanding stay, as many guests appreciate the positive experiences we have at this hotel. Sincerely, The Management Team
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e***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
An old but well-maintained hotel, centrally located. Easy access everywhere.
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Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope you had a better experience during your stay yesterday, but comments like this are something we learn from and will use to improve. We strive to provide an excellent guest experience, and in this case, we did not perform well enough. If you would give us the opportunity to serve you again, we assure you that we will do our best to provide you with an outstanding experience, as many of our guests appreciate the positive experiences we have had at this hotel. Sincerely, The Management Team
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elvia n. t.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
Friendly staff, strategic location, perhaps breakfast variety needs to be increased.
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Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope you had a better experience during your stay yesterday, but comments like this are valuable lessons we learn and will use to improve. We will enhance the quality and variety of our food in the future. We strive to provide an excellent experience for all our guests, and in this case, it's clear we didn't do our best. If you give us the opportunity to serve you again, we assure you we will do our utmost to provide you with a wonderful stay, as many guests appreciate the positive experiences we have at this hotel. Sincerely, The Management
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S***a
icon-origin-TRAVELOKA
5.0
/10
Reviewed 17 week(s) ago
Saya menginapkan tamu kantor di Inna Bali Heritage Hotel lewat app. Ini bukan sekadar pengalaman buruk — ini pengalaman yang memalukan sebagai pihak yang bertanggung jawab atas tamu. Kondisi kamar: • Bocor. • AC tidak menyala. Ini bukan masalah “ekspektasi terlalu tinggi”. Ini masalah standar dasar hotel yang tidak terpenuhi. Kamar bocor dan AC mati bukan fitur heritage. Saat kami minta pindah kamar, jawaban dari pihak hotel: “Ini memang hotel tua, jadi semua seperti ini.” Kalau semua seperti itu, mungkin yang perlu dipertanyakan adalah kenapa kamar-kamar tersebut masih dijual. “Hotel tua” bukan alasan untuk menjual kamar yang tidak layak pakai. Karena booking dilakukan via Traveloka dan sifatnya non-refundable, saya hubungi CS Traveloka. Jawabannya: tidak bisa refund karena kebijakan. Saat tamu saya tanya ke hotel, jawabannya: refund urusan Traveloka karena pembayaran belum diterima. Jadi tamu dipingpong antara hotel dan platform. Yang lebih absurd, uang masih di Traveloka. Kalau memang kamar jelas bermasalah, kenapa tidak dikembalikan saja dan saya pesan ulang hotel lain via Traveloka saat itu juga? Uangnya tetap di ekosistem yang sama. Tapi ternyata lebih mudah berlindung di balik kata “non-refundable” daripada menyelesaikan masalah nyata di lapangan. Dan puncaknya: Pukul 22.00 WITA, tamu saya diminta untuk checkout saat itu juga. Tamu kantor. Malam hari. Dalam kondisi sudah lelah. Disuruh keluar. Ini bukan sekadar pelayanan buruk. Ini tidak profesional dan tidak berempati. Untuk pihak hotel: Kalau memang seluruh kamar “seperti itu”, mungkin yang perlu diperbaiki bukan penjelasan ke tamu, tapi kualitas properti sebelum dijual ke publik. Untuk Traveloka: Kebijakan non-refundable seharusnya tidak berlaku untuk kamar bocor dan AC mati. Itu bukan pembatalan sepihak. Itu kegagalan layanan. Saya jarang menulis review sepert ini, tapi supaya tamu lain tidak terjadi hal kek gini, bahkan saya kena SP dari perusahaan. Sy mau buat reviewna 0 tp tdk bs
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3 people find it helpful
Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope you had a better experience during your recent stay, but comments like this are valuable for us to learn from and improve. We apologize for any inconvenience caused by our services and facilities. We strive to provide an excellent experience for all our guests, and in this case, it's clear we didn't quite meet expectations. If you would give us the opportunity to serve you again, we assure you we will do our utmost to provide you with the same outstanding experience that many of our guests have enjoyed. Sincerely, Management
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I Gede S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.7
/10
Reviewed 18 week(s) ago
The hotel is old-fashioned, the equipment is also old-fashioned
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Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope you had a better experience during your recent stay, but comments like this are valuable lessons we learn and will use to improve. We are continuously working on improvements and maintenance and are diligently striving to provide every guest with an exceptional experience. In this case, we did not perform as well as we could. If you would give us the opportunity to serve you again, we assure you we will do our utmost to provide you with an outstanding experience, as many of our guests truly appreciate staying at our hotel. Sincerely, The Management Team
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Dadan M.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Balinese cultural vibes with complete facilities
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Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope you had a better experience during your stay yesterday, but comments like this are something we learn from and will use to improve. We strive to provide an excellent guest experience, and in this case, we did not perform well enough. If you would give us the opportunity to serve you again, we assure you that we will do our best to provide you with an outstanding experience, as many of our guests appreciate the positive experiences we have had at this hotel. Sincerely, The Management Team
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febriantini p.
icon-Business
Business
icon-origin-TRAVELOKA
7.0
/10
Reviewed 21 week(s) ago
What's not quite right is the atmosphere is too scary. Several incidents: noisy bathrooms and unclear voices. For those who like to test their courage, it's perfect. Suggestion: Not the right hotel for the timid
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1 people find it helpful
Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope you had a better experience during your stay yesterday, but comments like this are something we learn from and will use to improve. We will enhance the lighting in the hotel and work hard to provide an excellent experience for all guests. In this case, it's clear that we haven't always done our best. If you give us the opportunity to serve you again, we assure you that we will do our utmost to provide you with a wonderful stay, as many guests appreciate the positive experiences we have at this hotel. Sincerely, The Management
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M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 26 week(s) ago
strategic location in the city, close to tourist destinations and comfortable
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Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope you had a better experience during your stay yesterday, but comments like this are something we learn from and will use to improve. We strive to provide an excellent guest experience, and in this case, we did not perform well enough. If you would give us the opportunity to serve you again, we assure you that we will do our best to provide you with an outstanding experience, as many of our guests appreciate the positive experiences we have had at this hotel. Sincerely, The Management Team
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Widha R. P.
icon-Transit
Transit
icon-origin-TRAVELOKA
5.3
/10
Reviewed 26 week(s) ago
My booking via traveloka was not "inlisted in their system". I booked 2 rooms in the afternoon. I checked-in in the evening, yet the room was still not prepared. The room was smelly and dirty although I have waited for about 30 minutes for them to "prepare" the room. I can see rodents running around in front of my room. Really bad experience. Definitely not coming back.
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1 people find it helpful
Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope you had a better experience during your stay yesterday, but comments like this are something we learn from and will use to improve. We apologize for the inconvenience during check-in and, in this case, it's clear we didn't do our best. If you would give us the opportunity to serve you again, we assure you we will do our utmost to provide you with an excellent stay, just as many of our guests enjoy staying at this hotel. Sincerely, The Management
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a***m
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 28 week(s) ago
Friendly and nice staff, quiet hotel and spacious rooms.
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1 people find it helpful
Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope you had a better experience during your stay yesterday, but comments like this are something we learn from and will use to improve. We strive to provide an excellent guest experience, and in this case, we did not perform well enough. If you would give us the opportunity to serve you again, we assure you that we will do our best to provide you with an outstanding experience, as many of our guests appreciate the positive experiences we have had at this hotel. Sincerely, The Management Team
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A***i
icon-origin-TRAVELOKA
8.7
/10
Reviewed 35 week(s) ago
The staff is very friendly, the price is also okay, the only minus is the breakfast food which is not very tasty.
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1 people find it helpful
Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope you had a better experience during your stay yesterday, but comments like this are something we learn from and will use to improve. We strive to provide an excellent experience for all our guests, and in this case, it's clear we didn't strive to improve the quality and taste of the food. If you give us the opportunity to serve you again, we assure you we will do our best to provide you with a wonderful stay, as many guests appreciate the positive experiences we have at this hotel. Sincerely, The Management
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I***I
icon-origin-TRAVELOKA
9.4
/10
Reviewed 37 week(s) ago
very fun...but there is one thing missing...the pool has a lot of moss....
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1 people find it helpful
Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope you had a better experience during your stay yesterday. We learn from such feedback and will use it to improve the condition of the swimming pool for the comfort of all guests during their stay at our hotel. We strive to provide an excellent guest experience, and in this case, it is clear that we did not meet expectations. If you would give us the opportunity to serve you again, we assure you that we will do our best to provide you with an outstanding experience, as many guests appreciate the positive experiences they have had at our hotel. Sincerely, The Management
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CHINEDOU M.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 40 week(s) ago
Nice and quiet one of the best hotel in Bali.
2 people find it helpful
Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope you had a better experience during your stay yesterday, but comments like this are something we learn from and will use to improve. We strive to provide an excellent guest experience, and in this case, we did not perform well enough. If you would give us the opportunity to serve you again, we assure you that we will do our best to provide you with an outstanding experience, as many of our guests appreciate the positive experiences we have had at this hotel. Sincerely, The Management Team
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E***r
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 54 week(s) ago
Came here because of the training held at the hotel, the staff is friendly, the WIFI is SUPER FAST AND STABLE, the location is strategic, the room is overall clean, the only drawback is that there are still leftovers from the previous occupants' food in the refrigerator. Across from and around the hotel there are several interesting cafes. Overall GREAT 👍👍
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2 people find it helpful
Accommodation's Reply
19 Jun 2025
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sales Marketing Executive Sukerni
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Faid S. M.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 57 week(s) ago
A historic hotel in Bali. From the time of Bung Karno. The building and rooms are very classic. The rooms are spacious. Unfortunately, there is no bidet or toilet in the bathroom. So I was a bit confused when taking a shower. A hotel that is struggling in times of crisis like now. The number of staff is also small. Hopefully it can rise again.
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2 people find it helpful
Accommodation's Reply
19 Jun 2025
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sales Marketing Executive Sukerni
Johan V.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 59 week(s) ago
The location is great, right in the middle of Denpasar city. A heritage hotel that is still very well maintained and cared for. We really appreciate the friendly and helpful service from all the staffs. We will definitely be back...
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1 people find it helpful
Dhadhang
icon-origin-TRAVELOKA
8.8
/10
Reviewed 64 week(s) ago
The hotel location is great, but the breakfast is very limited.
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Neston A. L.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 65 week(s) ago
Good place, good food, good environment.
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I***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 66 week(s) ago
The service is friendly and it is quite clean.
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Exterior 4 Inna Bali Heritage Hotel

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Overall Ratings & Reviews Inna Bali Heritage Hotel

Traveloka (793)
Other sources (131)
8.3
Very Good
From 793 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.2

Meal

8.0

Location

8.6

Service and Facilites

8.2

People often mention about Inna Bali Heritage Hotel
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Distance to City Center (23)
Ambiance (21)
Accessibility (20)
Staff Friendliness (19)
Room Space (18)
Bathroom (18)
Surroundings (16)
Family Friendly (15)
Bedroom (13)
Hotel Area (13)
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Traveler Reviews Inna Bali Heritage Hotel

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Customer reviews
a***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Good, quiet, recommended to stay here.
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Neeraj
icon-Business
Business
icon-origin-TRAVELOKA
9.0
/10
Reviewed 7 week(s) ago
Hotel is great, but the garden view room has too many mosquitoes.
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Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope you had a better experience during your stay yesterday, but comments like this are something we will learn from and use to improve. In the future, we plan to spray pesticides and conduct thorough cleaning of the garden areas. We strive to provide an excellent experience for all our guests, and in this case, it's clear we failed. If you give us the opportunity to regain your trust, we assure you we will do our best to provide you with an outstanding stay, as many guests appreciate the positive experiences we have at this hotel. Sincerely, The Management Team
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e***a
icon-Staycation
Staycation
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9.4
/10
Reviewed 13 week(s) ago
An old but well-maintained hotel, centrally located. Easy access everywhere.
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Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope you had a better experience during your stay yesterday, but comments like this are something we learn from and will use to improve. We strive to provide an excellent guest experience, and in this case, we did not perform well enough. If you would give us the opportunity to serve you again, we assure you that we will do our best to provide you with an outstanding experience, as many of our guests appreciate the positive experiences we have had at this hotel. Sincerely, The Management Team
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elvia n. t.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
Friendly staff, strategic location, perhaps breakfast variety needs to be increased.
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Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope you had a better experience during your stay yesterday, but comments like this are valuable lessons we learn and will use to improve. We will enhance the quality and variety of our food in the future. We strive to provide an excellent experience for all our guests, and in this case, it's clear we didn't do our best. If you give us the opportunity to serve you again, we assure you we will do our utmost to provide you with a wonderful stay, as many guests appreciate the positive experiences we have at this hotel. Sincerely, The Management
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S***a
icon-origin-TRAVELOKA
5.0
/10
Reviewed 17 week(s) ago
Saya menginapkan tamu kantor di Inna Bali Heritage Hotel lewat app. Ini bukan sekadar pengalaman buruk — ini pengalaman yang memalukan sebagai pihak yang bertanggung jawab atas tamu. Kondisi kamar: • Bocor. • AC tidak menyala. Ini bukan masalah “ekspektasi terlalu tinggi”. Ini masalah standar dasar hotel yang tidak terpenuhi. Kamar bocor dan AC mati bukan fitur heritage. Saat kami minta pindah kamar, jawaban dari pihak hotel: “Ini memang hotel tua, jadi semua seperti ini.” Kalau semua seperti itu, mungkin yang perlu dipertanyakan adalah kenapa kamar-kamar tersebut masih dijual. “Hotel tua” bukan alasan untuk menjual kamar yang tidak layak pakai. Karena booking dilakukan via Traveloka dan sifatnya non-refundable, saya hubungi CS Traveloka. Jawabannya: tidak bisa refund karena kebijakan. Saat tamu saya tanya ke hotel, jawabannya: refund urusan Traveloka karena pembayaran belum diterima. Jadi tamu dipingpong antara hotel dan platform. Yang lebih absurd, uang masih di Traveloka. Kalau memang kamar jelas bermasalah, kenapa tidak dikembalikan saja dan saya pesan ulang hotel lain via Traveloka saat itu juga? Uangnya tetap di ekosistem yang sama. Tapi ternyata lebih mudah berlindung di balik kata “non-refundable” daripada menyelesaikan masalah nyata di lapangan. Dan puncaknya: Pukul 22.00 WITA, tamu saya diminta untuk checkout saat itu juga. Tamu kantor. Malam hari. Dalam kondisi sudah lelah. Disuruh keluar. Ini bukan sekadar pelayanan buruk. Ini tidak profesional dan tidak berempati. Untuk pihak hotel: Kalau memang seluruh kamar “seperti itu”, mungkin yang perlu diperbaiki bukan penjelasan ke tamu, tapi kualitas properti sebelum dijual ke publik. Untuk Traveloka: Kebijakan non-refundable seharusnya tidak berlaku untuk kamar bocor dan AC mati. Itu bukan pembatalan sepihak. Itu kegagalan layanan. Saya jarang menulis review sepert ini, tapi supaya tamu lain tidak terjadi hal kek gini, bahkan saya kena SP dari perusahaan. Sy mau buat reviewna 0 tp tdk bs
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Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope you had a better experience during your recent stay, but comments like this are valuable for us to learn from and improve. We apologize for any inconvenience caused by our services and facilities. We strive to provide an excellent experience for all our guests, and in this case, it's clear we didn't quite meet expectations. If you would give us the opportunity to serve you again, we assure you we will do our utmost to provide you with the same outstanding experience that many of our guests have enjoyed. Sincerely, Management
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I Gede S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.7
/10
Reviewed 18 week(s) ago
The hotel is old-fashioned, the equipment is also old-fashioned
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Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope you had a better experience during your recent stay, but comments like this are valuable lessons we learn and will use to improve. We are continuously working on improvements and maintenance and are diligently striving to provide every guest with an exceptional experience. In this case, we did not perform as well as we could. If you would give us the opportunity to serve you again, we assure you we will do our utmost to provide you with an outstanding experience, as many of our guests truly appreciate staying at our hotel. Sincerely, The Management Team
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Dadan M.
icon-Business
Business
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10.0
/10
Reviewed 19 week(s) ago
Balinese cultural vibes with complete facilities
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Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope you had a better experience during your stay yesterday, but comments like this are something we learn from and will use to improve. We strive to provide an excellent guest experience, and in this case, we did not perform well enough. If you would give us the opportunity to serve you again, we assure you that we will do our best to provide you with an outstanding experience, as many of our guests appreciate the positive experiences we have had at this hotel. Sincerely, The Management Team
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febriantini p.
icon-Business
Business
icon-origin-TRAVELOKA
7.0
/10
Reviewed 21 week(s) ago
What's not quite right is the atmosphere is too scary. Several incidents: noisy bathrooms and unclear voices. For those who like to test their courage, it's perfect. Suggestion: Not the right hotel for the timid
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1 people find it helpful
Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope you had a better experience during your stay yesterday, but comments like this are something we learn from and will use to improve. We will enhance the lighting in the hotel and work hard to provide an excellent experience for all guests. In this case, it's clear that we haven't always done our best. If you give us the opportunity to serve you again, we assure you that we will do our utmost to provide you with a wonderful stay, as many guests appreciate the positive experiences we have at this hotel. Sincerely, The Management
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M***d
icon-Leisure
Leisure
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8.5
/10
Reviewed 26 week(s) ago
strategic location in the city, close to tourist destinations and comfortable
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Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope you had a better experience during your stay yesterday, but comments like this are something we learn from and will use to improve. We strive to provide an excellent guest experience, and in this case, we did not perform well enough. If you would give us the opportunity to serve you again, we assure you that we will do our best to provide you with an outstanding experience, as many of our guests appreciate the positive experiences we have had at this hotel. Sincerely, The Management Team
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Widha R. P.
icon-Transit
Transit
icon-origin-TRAVELOKA
5.3
/10
Reviewed 26 week(s) ago
My booking via traveloka was not "inlisted in their system". I booked 2 rooms in the afternoon. I checked-in in the evening, yet the room was still not prepared. The room was smelly and dirty although I have waited for about 30 minutes for them to "prepare" the room. I can see rodents running around in front of my room. Really bad experience. Definitely not coming back.
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1 people find it helpful
Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope you had a better experience during your stay yesterday, but comments like this are something we learn from and will use to improve. We apologize for the inconvenience during check-in and, in this case, it's clear we didn't do our best. If you would give us the opportunity to serve you again, we assure you we will do our utmost to provide you with an excellent stay, just as many of our guests enjoy staying at this hotel. Sincerely, The Management
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a***m
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 28 week(s) ago
Friendly and nice staff, quiet hotel and spacious rooms.
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1 people find it helpful
Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope you had a better experience during your stay yesterday, but comments like this are something we learn from and will use to improve. We strive to provide an excellent guest experience, and in this case, we did not perform well enough. If you would give us the opportunity to serve you again, we assure you that we will do our best to provide you with an outstanding experience, as many of our guests appreciate the positive experiences we have had at this hotel. Sincerely, The Management Team
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A***i
icon-origin-TRAVELOKA
8.7
/10
Reviewed 35 week(s) ago
The staff is very friendly, the price is also okay, the only minus is the breakfast food which is not very tasty.
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1 people find it helpful
Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope you had a better experience during your stay yesterday, but comments like this are something we learn from and will use to improve. We strive to provide an excellent experience for all our guests, and in this case, it's clear we didn't strive to improve the quality and taste of the food. If you give us the opportunity to serve you again, we assure you we will do our best to provide you with a wonderful stay, as many guests appreciate the positive experiences we have at this hotel. Sincerely, The Management
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I***I
icon-origin-TRAVELOKA
9.4
/10
Reviewed 37 week(s) ago
very fun...but there is one thing missing...the pool has a lot of moss....
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1 people find it helpful
Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope you had a better experience during your stay yesterday. We learn from such feedback and will use it to improve the condition of the swimming pool for the comfort of all guests during their stay at our hotel. We strive to provide an excellent guest experience, and in this case, it is clear that we did not meet expectations. If you would give us the opportunity to serve you again, we assure you that we will do our best to provide you with an outstanding experience, as many guests appreciate the positive experiences they have had at our hotel. Sincerely, The Management
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CHINEDOU M.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 40 week(s) ago
Nice and quiet one of the best hotel in Bali.
2 people find it helpful
Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope you had a better experience during your stay yesterday, but comments like this are something we learn from and will use to improve. We strive to provide an excellent guest experience, and in this case, we did not perform well enough. If you would give us the opportunity to serve you again, we assure you that we will do our best to provide you with an outstanding experience, as many of our guests appreciate the positive experiences we have had at this hotel. Sincerely, The Management Team
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E***r
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 54 week(s) ago
Came here because of the training held at the hotel, the staff is friendly, the WIFI is SUPER FAST AND STABLE, the location is strategic, the room is overall clean, the only drawback is that there are still leftovers from the previous occupants' food in the refrigerator. Across from and around the hotel there are several interesting cafes. Overall GREAT 👍👍
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2 people find it helpful
Accommodation's Reply
19 Jun 2025
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sales Marketing Executive Sukerni
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Faid S. M.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 57 week(s) ago
A historic hotel in Bali. From the time of Bung Karno. The building and rooms are very classic. The rooms are spacious. Unfortunately, there is no bidet or toilet in the bathroom. So I was a bit confused when taking a shower. A hotel that is struggling in times of crisis like now. The number of staff is also small. Hopefully it can rise again.
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2 people find it helpful
Accommodation's Reply
19 Jun 2025
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sales Marketing Executive Sukerni
Johan V.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 59 week(s) ago
The location is great, right in the middle of Denpasar city. A heritage hotel that is still very well maintained and cared for. We really appreciate the friendly and helpful service from all the staffs. We will definitely be back...
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1 people find it helpful
Dhadhang
icon-origin-TRAVELOKA
8.8
/10
Reviewed 64 week(s) ago
The hotel location is great, but the breakfast is very limited.
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Neston A. L.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 65 week(s) ago
Good place, good food, good environment.
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I***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 66 week(s) ago
The service is friendly and it is quite clean.
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