JW Marriott Hotel Surabaya

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8.9
/10
Very Good
7,697 reviews

What Guests Say About Their Stay

Staff Friendliness (152)
Room Space (141)
Bedroom (140)
Taste (139)

Elok f.

9.7
/ 10
I loved staying here, from the security staff, the receptionist especially (Mrs. Sri), the housekeeping staff, and the pool attendants were all amazing!! Glad to be back!! The pool is very clean.
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Verified Traveler

10.0
/ 10
Thank you for the wonderful stay. The room was comfortable, the service was friendly, and the food was delicious. TOP!
See original

Mark T.

9.7
/ 10
The range of food available for breakfast was absolutely fantastic!! The staff were very helpful and friendly. This hotel really lives up to the JW Marriott brand.

H***a

9.7
/ 10
A great place to stay! Great food and top-notch services! Will be back! Thank you!

Furqon K.

10.0
/ 10
I really enjoyed the atmosphere here, especially my children and grandchildren were very happy, both the service, the room, and the food. Hopefully, I'll have the opportunity to come here again.
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In the Area
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Jalan Embong Malang 85-89, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60261

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
note: hotel was previously named JW Marriott Surabaya JW Marriott Hotel Surabaya is located in area / city Tegalsari. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around JW Marriott Hotel Surabaya

Jalan Embong Malang 85-89, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60261
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Lobby JW Marriott Hotel Surabaya
Lobby 2 JW Marriott Hotel Surabaya

Discover More About JW Marriott Hotel Surabaya

Discover Unparalleled Luxury at JW Marriott Hotel Surabaya

Welcome to the JW Marriott Hotel Surabaya, a beacon of sophisticated hospitality nestled in the vibrant heart of East Java, Indonesia. This premier destination offers an exquisite blend of world-class amenities, impeccable service, and breathtaking views, making it the ideal choice for discerning travelers seeking an unforgettable experience. Whether you're visiting for business or leisure, the JW Marriott Hotel Surabaya promises a stay that transcends expectations, enveloping you in comfort and elegance from the moment you arrive. Room rates at JW Marriott Hotel Surabaya start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

JW Marriott Hotel Surabaya Location

The JW Marriott Hotel Surabaya is strategically situated in the bustling downtown district of Surabaya, placing you at the nexus of the city's commercial and cultural activities. Located at Jalan Embong Malang 85-89, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60261, the hotel is approximately 15 kilometers from Juanda International Airport (SUB), a journey that typically takes around 30-45 minutes depending on traffic. Its central position also means it's conveniently close to major business hubs and key transportation arteries, facilitating easy exploration of the city and surrounding regions. The atmosphere surrounding the JW Marriott Hotel Surabaya is one of dynamic urban energy, yet the hotel itself provides a serene sanctuary, offering a peaceful retreat from the city's vibrant pulse. For those looking to immerse themselves in local culture, the hotel is within easy reach of historical sites and popular shopping destinations.

JW Marriott Hotel Surabaya Facilities & Services

Facilities for guests at JW Marriott Hotel Surabaya are designed to cater to every need, ensuring a seamless and luxurious stay.
  • Indulge in a refreshing dip at the outdoor swimming pool, open daily from 6:00 AM to 10:00 PM.
  • Rejuvenate your senses at the on-site spa, offering a range of treatments from 9:00 AM to 11:00 PM (additional fees apply).
  • Maintain your fitness routine at the state-of-the-art fitness center, accessible 24 hours a day.
  • Families will appreciate the dedicated children's pool, perfect for younger guests to enjoy.
  • Complimentary Wi-Fi is available throughout the hotel, keeping you connected at all times.
  • Business travelers can utilize the fully equipped business center and meeting rooms.
  • Enjoy the convenience of valet parking and self-parking facilities, available free of charge for all guests.
  • Concierge services are available to assist with tour bookings, transportation, and local recommendations.

JW Marriott Hotel Surabaya Room Types

The JW Marriott Hotel Surabaya offers a diverse selection of room types, each meticulously designed to provide the utmost comfort and style. The room types of JW Marriott Hotel Surabaya include options to suit every preference, from well-appointed guest rooms to expansive suites.
  • Deluxe Room:

    Available with either a City View or Garden View. These rooms are non-smoking and feature a luxurious king or twin beds. A bathtub is included in select Deluxe Rooms.
  • Executive Room:

    Offering enhanced amenities and access to the Executive Lounge, these rooms provide a sophisticated urban retreat with city vistas. Bathtubs are standard in these rooms.
  • Junior Suite:

    A spacious and elegantly appointed suite with a separate living area, perfect for those seeking a bit more room to relax. Enjoy city views from your well-appointed accommodation. Bathtubs are a standard feature.
  • Executive Suite:

    Offering panoramic city views and exclusive access to the Executive Lounge, these suites provide an elevated experience with ample space and premium amenities. A bathtub is included for your relaxation.
  • Presidential Suite:

    The pinnacle of luxury, this expansive suite offers unparalleled views, sophisticated design, and the highest level of service. Ideal for the most discerning guests. A luxurious bathtub is a key feature.
Please note that all rooms are designated as non-smoking. The hotel does not currently offer pet-friendly rooms.

JW Marriott Hotel Surabaya Dining & Restaurants

Savor an exceptional culinary journey at the JW Marriott Hotel Surabaya, where a variety of dining venues offer delightful experiences for every palate.
  • The Pavilion:

    This all-day dining restaurant offers a lavish international buffet featuring a wide array of global cuisines, alongside à la carte options. Estimated price per person: IDR 350,000 - IDR 500,000. Operating hours: 6:00 AM - 11:00 PM.
  • Tang Palace Chinese Restaurant:

    Experience authentic Cantonese and Szechuan dishes in an elegant setting. Perfect for business lunches and special family gatherings. Estimated price per person: IDR 250,000 - IDR 450,000. Operating hours: 11:30 AM - 2:30 PM and 6:00 PM - 10:00 PM.
  • Vis a Vis:

    Enjoy exquisite French cuisine and fine wines in an intimate and sophisticated atmosphere. Ideal for romantic dinners. Estimated price per person: IDR 400,000 - IDR 600,000. Operating hours: 6:00 PM - 10:00 PM (Closed on Sundays and Mondays).
  • Lobby Lounge:

    A relaxed and stylish venue perfect for enjoying coffee, tea, light snacks, and evening cocktails. Estimated price per person: IDR 100,000 - IDR 250,000. Operating hours: 9:00 AM - 11:00 PM.

JW Marriott Hotel Surabaya Nearby Attractions and Activities

Surabaya is a city rich in history and culture, offering a wealth of attractions for visitors to explore. The JW Marriott Hotel Surabaya serves as an excellent base for discovering these local treasures.
  • House of Sampoerna:

    A beautifully preserved Dutch colonial building that now serves as a museum dedicated to the history of Indonesian clove cigarettes. It's a fascinating glimpse into the city's industrial past.
  • Tugu Pahlawan (Heroes Monument):

    A prominent landmark commemorating the Battle of Surabaya, a pivotal event in Indonesia's struggle for independence. The surrounding park is a peaceful place for reflection.
  • Surabaya Submarine Monument (Monkasel):

    Explore a real Indonesian Navy submarine that has been decommissioned and turned into a museum, offering a unique perspective on naval history.
  • Ampel Mosque and Old City:

    Immerse yourself in the spiritual heart of Surabaya by visiting the historic Ampel Mosque and wandering through the charming, narrow streets of the surrounding old city, known for its vibrant Arab quarter.
  • Galaxy Mall:

    One of Surabaya's premier shopping destinations, offering a wide range of local and international brands, dining options, and entertainment facilities.
If you are looking for other activities around JW Marriott Hotel Surabaya, check out the best deals on Traveloka: Recommended activities in Surabaya!

How to Get to JW Marriott Hotel Surabaya from the Airport

Navigating your journey from Juanda International Airport (SUB) to the JW Marriott Hotel Surabaya is straightforward, with several convenient options available. The airport transfer service of JW Marriott Hotel Surabaya ensures a smooth transition.
  • Hotel Private Airport Transfer:

    For the ultimate convenience and comfort, you can arrange a private car transfer directly through the hotel. This service offers a seamless door-to-door experience. The estimated cost is around IDR 250,000 - IDR 400,000, depending on the vehicle type.
  • Metered Taxis:

    Official airport taxis are readily available outside the arrival terminals. Ensure the meter is used for a fair fare. The journey typically costs between IDR 150,000 - IDR 250,000 and takes approximately 30-45 minutes.
  • Ride-hailing Services:

    You can book a ride-hailing service through their respective mobile applications. This is often a cost-effective option, with prices varying based on demand but generally falling between IDR 100,000 - IDR 200,000.
  • Airport Shuttle Buses:

    While less direct, some shuttle bus services operate from the airport to various points in the city. From these drop-off points, you may need to take a short taxi or ride-hailing service to reach the hotel. This is the most economical option but requires more time and effort.
For pre-booked convenience, consider exploring airport transfer services.

Summary of Why You Should Choose to Stay at JW Marriott Hotel Surabaya

The JW Marriott Hotel Surabaya stands out as a premier choice for travelers seeking luxury, comfort, and convenience in East Java. With its prime location, exceptional facilities, and world-class service, it offers an unparalleled experience.
  • Prime Location:

    Situated in the heart of Surabaya, providing easy access to business districts, shopping, and cultural attractions.
  • Luxurious Accommodations:

    A wide range of elegantly appointed rooms and suites designed for ultimate comfort and relaxation.
  • Exceptional Dining:

    Diverse culinary experiences ranging from international buffets to authentic Chinese and French cuisine.
  • Comprehensive Facilities:

    Including a swimming pool, spa, fitness center, and business amenities to cater to all guest needs.
  • Impeccable Service:

    Renowned for its warm hospitality and attentive staff dedicated to ensuring a memorable stay.
Discover the best Room availability at JW Marriott Hotel Surabaya and start planning your perfect getaway. For seamless Booking JW Marriott Hotel Surabaya, consider the convenience of Traveloka. Book budget hotels in Jawa Timur and experience the vibrant culture and stunning landscapes of Indonesia. Easily book domestic and international flights at low prices to complement your hotel stay.

All facilities in JW Marriott Hotel Surabaya

Bar, Cafe and Lounge JW Marriott Hotel Surabaya
Bar, Cafe and Lounge
Swimming Pool JW Marriott Hotel Surabaya
Swimming Pool
Entertainment Facility JW Marriott Hotel Surabaya
Entertainment Facility
Fitness Center JW Marriott Hotel Surabaya
Fitness Center
Functional Hall JW Marriott Hotel Surabaya
Functional Hall

Hotel Services

  • Express check-in
  • Newspaper in lobby
  • Money changer
  • Multilingual staff
  • 24-hour Receptionist

Transportation

  • Valet parking
  • Car rental
  • Security

Public Facilities

  • Coffee shop
  • Safety deposit box
  • Room service

Things to Do

  • Picnic area

Accessibilty

  • Disabled access friendly

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in JW Marriott Hotel Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
12:00 - 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking
Check-In / Check-Out Time
From 14:00 - to 12:00 - 12:00
Available rooms at JW Marriott Hotel Surabaya
309
Number of floors in JW Marriott Hotel Surabaya
25
Another facilities in JW Marriott Hotel Surabaya
Express check-in, Newspaper in lobby, Money changer, Multilingual staff, 24-hour Receptionist

Frequently asked question in JW Marriott Hotel Surabaya

What are available facilities at JW Marriott Hotel Surabaya?
There are top facilites at JW Marriott Hotel Surabaya such as Restaurant, 24-Hour Front Desk, Parking. (some may require extra charges)
What is normal check-in & check-out time at JW Marriott Hotel Surabaya?
The standard check-in time at JW Marriott Hotel Surabaya is starting from From 14:00 while the latest check-out time is at 12:00 - 12:00
What is the star rating of JW Marriott Hotel Surabaya?
JW Marriott Hotel Surabaya is a 0.0-star hotel.
How many floors does JW Marriott Hotel Surabaya have?
JW Marriott Hotel Surabaya has 25 floors.
How many rooms are available at JW Marriott Hotel Surabaya?
JW Marriott Hotel Surabaya has 309 rooms in total.
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More Reviews from Other Guests in JW Marriott Hotel Surabaya

Overall Ratings & Reviews JW Marriott Hotel Surabaya

Traveloka (7,228)
Other sources (469)
8.9
Very Good
From 7,228 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.2

Meal

9.0

Location

9.2

Service and Facilites

9.2

People often mention about JW Marriott Hotel Surabaya
All
Staff Friendliness (89)
Room Space (85)
Bedroom (85)
Bathroom (83)
Taste (80)
Distance to City Center (75)
Variety (73)
Hotel Area (69)
Family Friendly (68)
Ambiance (68)
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Traveler Reviews JW Marriott Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
Profile Picture
Patrick J. L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 1 week(s) ago
The location is okay, but it's a bit congested in front of the TP. The only thing missing is the AC in the room, it's really hot...
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+2
Find this review helpful?
F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I really enjoyed my stay here. Want to come back again in the future.
Find this review helpful?
S***m
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Good services and clean. Very good experience
Find this review helpful?
Elok f.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
I loved staying here, from the security staff, the receptionist especially (Mrs. Sri), the housekeeping staff, and the pool attendants were all amazing!! Glad to be back!! The pool is very clean.
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Find this review helpful?
M***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
If you're visiting here, try to avoid the weekend, as the atmosphere is pleasant, quiet, clean, and comfortable. Furthermore, taking the kids swimming is a real treat, as you won't have to worry about crowds of other guests.
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s***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The staff are very friendly and helpful.
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s***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Thank you for your service and assistance
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The location is strategic, walking distance to Tunjungan Plaza. You can also enjoy Car-Free Day on Sunday mornings. The evening dining options in front of the hotel are also quite extensive. It's simply top-notch.
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Rini a. t.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Very pleasant atmosphere, friendly service.
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f***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Looks like you'll be addicted to staying here
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel staff is very friendly, the hotel is comfortable & clean.
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H***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The staff are all friendly, no hassle and didn't take long to check in 🥰
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1 people find it helpful
maya s.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
A luxury hotel with a strategic location. The staff is very helpful and friendly. The rooms are spacious and clean. The food is delicious and the service is excellent.
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T***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Very happy. Very comfortable here. Clean, great view.
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N***G
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Nice pool & kids club, good food at pavillion
Find this review helpful?
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Thank you for the wonderful stay. The room was comfortable, the service was friendly, and the food was delicious. TOP!
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L***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
Hotel staff from security, reception, restaurant... all are very friendly and welcoming
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1 people find it helpful
Profile Picture
Mohammad T. H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Overall it was okay, but there were 2 things that I criticized when I came with my family, the staff was not quick to help us to the car to unload and carry our things, and secondly, we arrived at the hotel at 4 pm but the room was not ready, we still had to wait about 45 minutes.
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Mark T.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 18 week(s) ago
The range of food available for breakfast was absolutely fantastic!! The staff were very helpful and friendly. This hotel really lives up to the JW Marriott brand.
Find this review helpful?
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
The hotel is close to the mall so you can walk, the breakfast is complete and the rooms are spacious.
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Number of reviews per page
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40

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Lobby 4 JW Marriott Hotel Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews JW Marriott Hotel Surabaya

Traveloka (7,228)
Other sources (469)
8.9
Very Good
From 7,228 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.2

Meal

9.0

Location

9.2

Service and Facilites

9.2

People often mention about JW Marriott Hotel Surabaya
All
Staff Friendliness (89)
Room Space (85)
Bedroom (85)
Bathroom (83)
Taste (80)
Distance to City Center (75)
Variety (73)
Hotel Area (69)
Family Friendly (68)
Ambiance (68)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews JW Marriott Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
Profile Picture
Patrick J. L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 1 week(s) ago
The location is okay, but it's a bit congested in front of the TP. The only thing missing is the AC in the room, it's really hot...
Translated by Google Icon
See original
+2
Find this review helpful?
F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I really enjoyed my stay here. Want to come back again in the future.
Find this review helpful?
S***m
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Good services and clean. Very good experience
Find this review helpful?
Elok f.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
I loved staying here, from the security staff, the receptionist especially (Mrs. Sri), the housekeeping staff, and the pool attendants were all amazing!! Glad to be back!! The pool is very clean.
Translated by Google Icon
See original
Find this review helpful?
M***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
If you're visiting here, try to avoid the weekend, as the atmosphere is pleasant, quiet, clean, and comfortable. Furthermore, taking the kids swimming is a real treat, as you won't have to worry about crowds of other guests.
Translated by Google Icon
See original
Find this review helpful?
s***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The staff are very friendly and helpful.
Translated by Google Icon
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Find this review helpful?
s***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Thank you for your service and assistance
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The location is strategic, walking distance to Tunjungan Plaza. You can also enjoy Car-Free Day on Sunday mornings. The evening dining options in front of the hotel are also quite extensive. It's simply top-notch.
Translated by Google Icon
See original
Find this review helpful?
Rini a. t.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Very pleasant atmosphere, friendly service.
Translated by Google Icon
See original
Find this review helpful?
f***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Looks like you'll be addicted to staying here
Translated by Google Icon
See original
Find this review helpful?
M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel staff is very friendly, the hotel is comfortable & clean.
Translated by Google Icon
See original
Find this review helpful?
H***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The staff are all friendly, no hassle and didn't take long to check in 🥰
Translated by Google Icon
See original
1 people find it helpful
maya s.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
A luxury hotel with a strategic location. The staff is very helpful and friendly. The rooms are spacious and clean. The food is delicious and the service is excellent.
Translated by Google Icon
See original
Find this review helpful?
T***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Very happy. Very comfortable here. Clean, great view.
Translated by Google Icon
See original
Find this review helpful?
N***G
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Nice pool & kids club, good food at pavillion
Find this review helpful?
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Thank you for the wonderful stay. The room was comfortable, the service was friendly, and the food was delicious. TOP!
Translated by Google Icon
See original
Find this review helpful?
L***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
Hotel staff from security, reception, restaurant... all are very friendly and welcoming
Translated by Google Icon
See original
1 people find it helpful
Profile Picture
Mohammad T. H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Overall it was okay, but there were 2 things that I criticized when I came with my family, the staff was not quick to help us to the car to unload and carry our things, and secondly, we arrived at the hotel at 4 pm but the room was not ready, we still had to wait about 45 minutes.
Translated by Google Icon
See original
Find this review helpful?
Mark T.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 18 week(s) ago
The range of food available for breakfast was absolutely fantastic!! The staff were very helpful and friendly. This hotel really lives up to the JW Marriott brand.
Find this review helpful?
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
The hotel is close to the mall so you can walk, the breakfast is complete and the rooms are spacious.
Translated by Google Icon
See original
Find this review helpful?
Number of reviews per page
20
40