How many rooms are available at KHAS Makassar Hotel?

KHAS Makassar Hotel has 140 rooms in total.

Does KHAS Makassar Hotel provide parking?

Yes, KHAS Makassar Hotel provides parking. Please confirm details directly with the hotel.

Does KHAS Makassar Hotel have a swimming pool?

Yes, a swimming pool is available at KHAS Makassar Hotel.

What do past guests say about KHAS Makassar Hotel?

KHAS Makassar Hotel is well-known for its Cleanliness, Location, Room Comfort, as reviewed by verified Traveloka guests.

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KHAS Makassar Hotel

Name: KHAS Makassar Hotel
Address: Jl. Andi Mappanyukki No.49, Mariso, Makassar, Sulawesi Selatan, Indonesia, 90125, Jl. Andi Mappanyukki No.49, Sulawesi Selatan, 90125, Indonesia
Rating: 8.6

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8.6

/10

Very Good

5,822 reviews

What Guests Say About Their Stay

M***d

9.7

/ 10

Overall very good, especially the crew on duty, the service is very friendly and smiling.

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N***r

9.7

/ 10

The hotel staff is friendly, the rooms are clean, it's cheap and cheerful, and there's a swimming pool.

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F***r

10.0

/ 10

This hotel is my go-to hotel when I visit Makassar. It's close to Losari Beach, has ample parking, a varied and delicious breakfast, and the rooms are fully equipped with amenities. Towels, a TV, a water heater, glasses, tea, coffee, drinking water, and even a prayer mat are all provided in the room. The staff are all kind and friendly. I even had trouble extending my stay through a third-party app, and the staff helped me reschedule, even though I was already resigned to booking again, hehe. Thanks Hotel Khas, I hope they can maintain their reputation.

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T***a

10.0

/ 10

The staff is friendly. One of the hotels that provides prayer mats and the Quran in the room. Great!

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Nurul I. U. A.

8.7

/ 10

Affordable price with a strategic location and a lot of facilities. It is kid-friendly too, a good choice for a family staycation.

In the Area

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Jl. Andi Mappanyukki No.49, Mariso, Makassar, Sulawesi Selatan, Indonesia, 90125

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

note: hotel was previously named KHAS Makassar ( Formerly Pesonna Makassar ) KHAS Makassar Hotel is a hotel is located at Mariso. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around KHAS Makassar Hotel

Jl. Andi Mappanyukki No.49, Mariso, Makassar, Sulawesi Selatan, Indonesia, 90125

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Discover More About KHAS Makassar Hotel

Discover Comfort and Convenience at KHAS Makassar Hotel

Welcome to KHAS Makassar Hotel, your premier destination for an unforgettable stay in the vibrant heart of Sulawesi Selatan, Indonesia. We pride ourselves on offering a blend of modern comfort, exceptional service, and a prime location that makes exploring Makassar a breeze. Whether you're here for business or leisure, KHAS Makassar Hotel is designed to be your home away from home, providing a tranquil retreat amidst the city's energetic pulse. Room rates at KHAS Makassar Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

KHAS Makassar Hotel Location

KHAS Makassar Hotel is strategically situated in the bustling Panakkukang district, a central hub known for its commercial activity and accessibility. Our address is Jl. Andi Mappanyukki No.49, Mariso, Makassar, Sulawesi Selatan, Indonesia, 90125. We are conveniently located approximately 30 minutes from Sultan Hasanuddin International Airport (UPG) and a mere 15 minutes from the city center, making it easy for you to navigate Makassar. The hotel is nestled in an area that offers a dynamic atmosphere, with proximity to popular shopping centers and local eateries, yet provides a peaceful environment for relaxation after a day of exploration. For those looking to immerse themselves in the local culture, the hotel is also within easy reach of historical sites and vibrant markets.

KHAS Makassar Hotel Facilities & Services

Facilities for guests at KHAS Makassar Hotel are designed to enhance your stay with comfort and convenience. We offer a comprehensive range of amenities to cater to every need.

Swimming Pool: Take a refreshing dip in our outdoor swimming pool, perfect for unwinding. Open daily from 7:00 AM to 7:00 PM. Entrance is complimentary for hotel guests.
Fitness Center: Stay active in our well-equipped fitness center, featuring modern exercise machines. Open daily from 6:00 AM to 9:00 PM. Complimentary for hotel guests.
Restaurant: Enjoy delicious local and international cuisine at our on-site restaurant. Operating hours are from 6:00 AM to 11:00 PM.
Bar/Lounge: Relax with a drink at our stylish bar, offering a selection of beverages. Open daily from 11:00 AM to 11:00 PM.
Meeting Rooms: For business travelers, we offer fully equipped meeting rooms suitable for various corporate events. Please inquire at the front desk for availability and rates.
Free Wi-Fi: Stay connected with complimentary high-speed Wi-Fi throughout the hotel.
24-Hour Front Desk: Our dedicated staff is available around the clock to assist you with any requests.
Concierge Services: Get assistance with tour bookings, transportation, and local recommendations.
Luggage Storage: Available for your convenience before check-in or after check-out.
Daily Housekeeping: Ensuring your room is always clean and comfortable.
Free Parking: Ample parking space is available for guests traveling by car.

KHAS Makassar Hotel Room Types

Discover a variety of accommodations designed to suit your preferences with the diverse room types of KHAS Makassar Hotel. We offer a range of rooms and suites, each thoughtfully appointed to ensure a comfortable and restful stay.

Standard Room: A cozy and well-appointed room, perfect for solo travelers or couples. Available in non-smoking. Offers city views.
Deluxe Room: More spacious than the Standard Room, featuring enhanced amenities and a comfortable seating area. Available in non-smoking. Offers city views. Some Deluxe rooms may feature a bathtub; please specify your preference when booking.
Executive Room: Designed for the discerning traveler, offering premium amenities and a larger workspace. Available in non-smoking. Offers city views. Bathtub available in select rooms.
Suite: Our most luxurious option, providing ample space, separate living and sleeping areas, and premium services. Available in non-smoking. Offers panoramic city views. Bathtub is a standard feature in all suites.
Family Room: Ideal for families traveling together, offering extra space and comfortable bedding arrangements. Available in non-smoking. Offers city views.

All rooms are non-smoking to ensure a fresh environment for all our guests. Please note that while most of our Deluxe rooms and all Suites are equipped with bathtubs, this amenity is not standard in all room categories. If a bathtub is a priority, kindly inform our reservations team at the time of booking. We do not currently offer pet-friendly rooms.

KHAS Makassar Hotel Dining & Restaurants

Savor a delightful culinary journey at KHAS Makassar Hotel, where our dining venues offer a taste of local flavors and international favorites.

The Coffee Shop: Our main dining area, serving a delectable breakfast buffet from 6:00 AM to 10:00 AM, and à la carte options for lunch and dinner until 11:00 PM. Expect to spend approximately PHP 300 - PHP 600 per person for a main course.
Sky Bar: Located on the rooftop, this is the perfect spot to enjoy breathtaking city views along with a selection of cocktails, mocktails, and light snacks. Open from 4:00 PM to 12:00 AM. Small bites range from PHP 150 - PHP 300.

We focus on providing fresh, high-quality dishes that showcase the best of Indonesian cuisine, alongside popular international dishes.

KHAS Makassar Hotel Nearby Attractions and Activities

Explore the vibrant city of Makassar and its surrounding areas, with KHAS Makassar Hotel serving as your ideal base. Here are some popular spots you can visit:

Fort Rotterdam: A historic Dutch fort dating back to the 17th century, offering a glimpse into Makassar's colonial past. It's a significant cultural landmark and museum.
Losari Beach: Famous for its beautiful sunset views and vibrant atmosphere, Losari Beach is a popular spot for locals and tourists to relax, enjoy street food, and take a stroll along the promenade.
Paotere Harbour: Experience the authentic maritime life of Makassar by visiting this traditional harbor, where you can see Bugis schooners and local fishing boats.
Museum La Galigo: Located within the grounds of Fort Rotterdam, this museum houses a rich collection of artifacts and exhibits detailing the history and culture of South Sulawesi.
Trans Studio Makassar: One of the largest indoor theme parks in Southeast Asia, offering thrilling rides and entertainment for all ages. It's a great option for family fun.

If you are looking for other activities around KHAS Makassar Hotel, check out the best deals on Traveloka: Recommended activities in Makassar!

How to Get to KHAS Makassar Hotel from the Airport

Navigating your journey to KHAS Makassar Hotel is straightforward, with several convenient options available. Understanding how to get to KHAS Makassar Hotel from Sultan Hasanuddin International Airport (UPG) will ensure a smooth start to your trip.

Hotel Private Airport Transfer: For the utmost convenience and comfort, we offer a private airport transfer service. This service can be arranged in advance through our reservations team. The estimated cost is around PHP 300,000 - PHP 500,000, depending on the vehicle type. This is the most hassle-free way to reach the hotel directly. You can also explore airport transfer services on Traveloka.
Taxi: Metered taxis are readily available at the airport. The journey to KHAS Makassar Hotel typically takes about 30-45 minutes, depending on traffic. The estimated fare is between PHP 150,000 and PHP 250,000. Ensure the meter is used for a fair price.
Ride-hailing Service: You can also book a ride through popular ride-hailing applications available in Indonesia. This is often a convenient and cost-effective option. The fare will vary based on demand but is generally comparable to metered taxis.
Rental Car: If you prefer to have your own transportation during your stay, car rental services are available at the airport. This gives you the flexibility to explore Makassar and its surroundings at your own pace.

We recommend pre-booking the KHAS Makassar Hotel airport transfer service for a seamless arrival experience.

Summary of Why You Should Choose to Stay at KHAS Makassar Hotel

Choosing KHAS Makassar Hotel means opting for a blend of comfort, convenience, and excellent value. Our prime location in Panakkukang, coupled with our comprehensive facilities and warm hospitality, makes us the ideal choice for both business and leisure travelers.

Prime Location: Easily accessible and close to major attractions, shopping, and dining.
Comfortable Accommodations: A variety of well-appointed rooms and suites to suit every need.
Excellent Facilities: Enjoy our swimming pool, fitness center, and on-site dining options.
Exceptional Service: Our friendly and professional staff are dedicated to making your stay memorable.
Great Value: Competitive pricing and special offers, especially when booking through Traveloka.

Discover the best Room availability at KHAS Makassar Hotel and secure your preferred dates. For the easiest and most rewarding Booking KHAS Makassar Hotel experience, we highly recommend using Traveloka. Book budget hotels in Sulawesi Selatan and experience the best of Makassar. Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in KHAS Makassar Hotel

Swimming Pool

Functional Hall

Common Space

Lobby

Exterior

Food and Drinks

A la carte dinner
A la carte lunch
Breakfast
Buffet breakfast
Cafe
Snacks
Vegetarian meal

Things to Do

Children play area
Outdoor pool
TV lounge

Transportation

Valet parking

Connectivity

LAN Internet
WiFi in public area (surcharge)

General

AC
Banquet
Swimming pool
Smoking area

Shuttle Service

Airport transfer (surcharge)

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box

Hotel Services

Bellhop
Concierge
Doorman
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Newspaper in lobby
Newspaper

In-room Facilities

Cable TV
Hairdryer
In-room safe
Shower
TV

Business Facilities

Business facilities
Meeting facilities
Projector
Theatre/auditorium

Nearby Facilities

ATM/Banking
Beauty salon
Grocery
Hair salon
Laundry
Supermarket

Accommodation Policy & General Information in KHAS Makassar Hotel

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

You may be required to present valid government-issued identifiction at check-in, along with credit card and cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at KHAS Makassar Hotel	140
Number of floors in KHAS Makassar Hotel	10
Another facilities in KHAS Makassar Hotel	A la carte dinner, A la carte lunch, Breakfast, Buffet breakfast, Cafe

Frequently asked question in KHAS Makassar Hotel

What are available facilities at KHAS Makassar Hotel?

There are top facilites at KHAS Makassar Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at KHAS Makassar Hotel?

The standard check-in time at KHAS Makassar Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00

Does KHAS Makassar Hotel provide breakfast?

Yes, KHAS Makassar Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of KHAS Makassar Hotel?

KHAS Makassar Hotel is a 3.0-star hotel.

How many floors does KHAS Makassar Hotel have?

KHAS Makassar Hotel has 10 floors.

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More Reviews from Other Guests in KHAS Makassar Hotel

Overall Ratings & Reviews KHAS Makassar Hotel

Traveloka (5,814)

Other sources (8)

8.7

Very Good

From 5,814 reviews

Provided by travelers on

Cleanliness

8.8

Room Comfort

8.7

Meal

8.4

Location

8.8

Service and Facilites

8.7

People often mention about KHAS Makassar Hotel

All

Distance to City Center (77)

Accessibility (77)

Staff Friendliness (77)

Bedroom (73)

Ambiance (65)

Bathroom (63)

Surroundings (61)

Room Space (61)

Check-in/out Time (53)

Family Friendly (52)

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Traveler Reviews KHAS Makassar Hotel

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Customer reviews

S***i

Leisure

10.0

/10

Reviewed 1 day(s) ago

Strategic location, friendly staff, delicious food, recommended in short.

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Accommodation's Reply

26 Oct 2026

Thank you for taking the time to write a positive review for Hotel Kas Makassar. We are delighted to hear that you were satisfied with the hotel's excellent location, the friendliness of the staff, and the food we served. Your compliments and suggestions encourage our entire team to continue striving to provide the best service. We hope to welcome you again next time.

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M***d

9.7

/10

Reviewed 4 day(s) ago

Overall very good, especially the crew on duty, the service is very friendly and smiling.

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Accommodation's Reply

26 Oct 2026

Thank you for your positive review. We are delighted to hear that your overall experience was excellent, especially the friendliness and smiles of our staff throughout the service. This compliment motivates all Khas Makassar staff to continue striving to provide attentive and excellent service to all our customers. We hope to welcome you back to Khas Makassar again.

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M***d

8.5

/10

Reviewed 5 day(s) ago

Please pay attention to the readiness of the room before guests enter the room.

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Accommodation's Reply

26 Oct 2026

Thank you for your feedback. We apologize if your room was not ready before your arrival and did not meet your expectations. We greatly appreciate your feedback and will incorporate it into our evaluation of the housekeeping and front desk teams to ensure that rooms are prepared and of good quality before being handed over to all guests. We hope that on your next stay, we will be able to provide an even better experience and meet your expectations.

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A***a

8.8

/10

Reviewed 5 day(s) ago

The staff and hotel service are very friendly.. Suitable for business trips, but the room cleanliness is lacking, used glasses are not cleaned, and towels are not replaced.

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Accommodation's Reply

26 Oct 2026

Thank you for taking the time to write a review and share your experience staying at Hotel Kas Makassar. We are pleased to hear that the friendly staff and hotel facilities met your needs during your business trip. However, we apologize for any inconvenience related to the cleanliness of the room, particularly the unwashed used glasses and unchanged towels, which certainly did not meet the service standards we expect. We have forwarded your feedback to the relevant team for evaluation, which will help improve room inspections and service more consistently. We hope to welcome you back again and provide you with a more comfortable stay on your next visit.

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N***r

Transit

9.7

/10

Reviewed 5 day(s) ago

The hotel staff is friendly, the rooms are clean, it's cheap and cheerful, and there's a swimming pool.

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Accommodation's Reply

26 Oct 2026

Thank you for your positive review. We are delighted to hear that you were impressed with the friendliness of our staff, the cleanliness of the rooms, and the pool facilities. We greatly appreciate your appreciation of your stay at Khas Makassar and we hope to welcome you back again in the future.

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M***n

6.5

/10

Reviewed 2 week(s) ago

The sink is clogged, maybe not all the rooms.

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Accommodation's Reply

26 Oct 2026

Thank you for your feedback. We apologize for the inconvenience caused by the sink not flushing properly. This feedback has been reported to us, and our engineering team will inspect the condition and functionality of the in-room amenities to ensure they continue to function correctly. We greatly appreciate your attention and your help in improving the quality of our service. We look forward to welcoming you back for an even more comfortable stay at Khas Makassar.

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M***n

Business

9.7

/10

Reviewed 2 week(s) ago

It's comfortable and fairly clean, with the staff cleaning the room every morning without being asked. The price is very affordable, comparable to Oyo, but the quality is 2-star.

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Accommodation's Reply

13 Oct 2026

Thank you so much for your review and compliments! 😊🙏 We are very pleased that you were impressed with the cleanliness of the rooms, the prompt housekeeping service, and the reasonable prices at Hotel Kasmakassar. We are committed to continuing to provide the best service and comfort at the best value for money. We hope to welcome you again next time! ✨

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R***a

Staycation

10.0

/10

Reviewed 3 week(s) ago

The hotel staff were all very friendly.

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Accommodation's Reply

13 Oct 2026

Thank you so much for your wonderful review! 😊🙏 We are delighted to hear that your stay at Kasukasa Hotel was wonderful thanks to the warm service of our staff. Your praise motivates all of our staff to work even harder to provide the best possible service. We look forward to welcoming you back again! ✨

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Puti M.

9.7

/10

Reviewed 3 week(s) ago

Good food, cheap, quite strategic location.

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Accommodation's Reply

13 Oct 2026

Thank you so much for your review! 😊🙏 We're glad you enjoyed our food, reasonable prices, and excellent location in Makassar. We hope your next visit will be even more enjoyable. We look forward to welcoming you back! ✨

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s***l

8.1

/10

Reviewed 3 week(s) ago

The hotel's strategic location is close to the mall and the beach. The rooms and building are in need of renovation to freshen up the atmosphere.

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Accommodation's Reply

13 Oct 2026

Thank you for your review and feedback! 😊🙏 We are delighted that you enjoyed the excellent location of Makassar Hotel, close to shopping malls and the beach. We appreciate your suggestion for improving the rooms and building to create a fresher and more comfortable atmosphere. We will forward this feedback to management for consideration in the future. We hope to provide you with an even better experience on your next stay! ✨

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A***i

Staycation

10.0

/10

Reviewed 4 week(s) ago

The most worthwhile hotel in Makassar at this price includes breakfast, very friendly security guards and receptionists.

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Accommodation's Reply

13 Oct 2026

Thank you so much for your positive review! 😊🙏 We are delighted that you found Hotel Kas Makassar to be a great value for your stay, with reasonable prices and breakfast included in the room rate. We especially appreciate the excellent service from the security and reception team, which motivates us to continue providing the best service. We hope to welcome you again at Hotel Kas Makassar! ✨

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A***o

8.5

/10

Reviewed 6 week(s) ago

Fun and lots of interesting promotions from this hotel.

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2 people find it helpful

Accommodation's Reply

18 Sep 2026

Thank you so much for your wonderful review! 😊 We are delighted that you had a great time at Casa Marcasar and enjoyed our special package. We hope you will consider staying with us again on your next trip. We look forward to seeing you again at Casa Marcasar! 🙏✨

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W***g

Transit

6.2

/10

Reviewed 6 week(s) ago

Pillow and bedcovers had a human smell, suggesting that they haven't been washed and prepared for a new guest. Room was on the 6th floor and extremely loud sounds could be heard when people were pottering outside and inside their rooms, right up to 11:30 PM in the morning. Early in the morning, bathroom sounds could be heard as well. Room was very dim. Lighting and power sockets are not located in proper places. Only stayed here a night on transit and would have requested for a change or changing a hotel altogether.

1 people find it helpful

Accommodation's Reply

18 Sep 2026

Dear Guest, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the discomfort you experienced during your stay, especially regarding the condition of the pillow and bedcover, the noise disturbance, and the lighting and placement of power sockets in the room. We understand how important a clean, fresh, and peaceful room is, particularly for guests staying with us during transit. Your concerns regarding the linen have been taken seriously and will be followed up with our Housekeeping team to strengthen the inspection and replacement process before each new guest arrives. We will also coordinate with the relevant teams regarding noise control and the room facilities you mentioned. We truly regret that your one-night stay did not provide the comfort and rest you expected. Thank you for bringing these matters to our attention, as your feedback is valuable in helping us improve our standards and guest experience.

Andriyani A.

10.0

/10

Reviewed 7 week(s) ago

My favorite hotel when I go to Makassar, it's close to everywhere and prayer equipment is provided.

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Accommodation's Reply

17 Sep 2026

Thank you so much for your continued trust in choosing to stay at Kas Makassar every time you visit Makassar 😊 We are delighted to know that our excellent location and in-room prayer facilities have made your stay even more comfortable. We appreciate your loyalty and will continue to strive to provide the best service. See you again at Kas Makassar! 🙏

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M***h

8.8

/10

Reviewed 7 week(s) ago

The check-in process was quick, hassle-free, and not demanding.

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Accommodation's Reply

17 Sep 2026

Thank you for your wonderful review! We are delighted to hear that checking in at Khas Makassar was quick, easy, and convenient. Guest satisfaction and comfort are always our top priority. We hope to welcome you back again next time! 😊

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S***T

8.1

/10

Reviewed 7 week(s) ago

The AC is not cold enough, the AC remote is not working properly.

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Accommodation's Reply

17 Sep 2026

Thank you for your valuable feedback. We sincerely apologize for the inconvenience caused by the air conditioner not functioning properly and the remote control not working. This inconvenience falls short of our goal of providing you with a comfortable stay. We have forwarded your feedback to our technical team to proceed with an immediate inspection and repair. We will ensure that the air conditioner and remote control are functioning correctly before your next stay. We are sorry for the inconvenience and will do our best to provide you with an even more comfortable stay on your next visit.

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F***r

Business

10.0

/10

Reviewed 8 week(s) ago

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Accommodation's Reply

17 Sep 2026

Thank you so much for your trust in choosing Kasmakazar Hotel every time you visit Makassar 😊 We are delighted to know that our location, room amenities, breakfast, and the friendliness of our team have made your stay comfortable. We are happy to assist you if you encounter any difficulties extending your stay through third-party platforms. Guest satisfaction and comfort are our top priority, and we will strive to provide the best service on every visit. Thank you for your kind words and well wishes. Your support motivates us to continue developing and improving the quality of our services. See you again in Kasmakazar! 🙏✨

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A***e

Staycation

8.5

/10

Reviewed 8 week(s) ago

Stay with a pleasant hotel atmosphere.

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Accommodation's Reply

17 Sep 2026

Thank you for sharing your experience at Kas Makassar Hotel. We are delighted to hear that you enjoyed the pleasant atmosphere of the hotel during your stay 😊 We hope to welcome you back again and provide you with a comfortable and memorable experience on your next visit.

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G***i

Transit

8.2

/10

Reviewed 8 week(s) ago

The price was quite affordable considering the size of the room. The room was clean, tidy, and the amenities were adequate. However, there were a few issues that needed repair, although they didn't affect its functionality (the bidet hose was torn and the shower head was crusty).

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Accommodation's Reply

17 Sep 2026

Thank you for your review and compliments regarding the price, room size, cleanliness, and amenities. We also appreciate your feedback regarding the bidet and shower head. We have forwarded this to our engineering team for immediate inspection and repair to ensure all in-room amenities are in good working order and fully functional. We look forward to welcoming you back for an even better experience at Khas Makassar.

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o***e

Leisure

5.9

/10

Reviewed 9 week(s) ago

Ugly.. It doesn't fit the bill for a non-smoking room but feels like a smoking room. The room smells... not fresh. Complained first, then fixed. Not clear?!!!!

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1 people find it helpful

Accommodation's Reply

17 Sep 2026

Thank you for sharing your experience. We apologize for the inconvenience, particularly that the room you received did not meet your expectations in terms of comfort, freshness, and fragrance. We understand your disappointment, as rooms should be clean, fresh, and meet guest requests before handover. This feedback is important to us. We will strengthen our pre-check-in room inspection process, including ensuring rooms smell fresh and addressing any traces of cigarette smoke immediately. Furthermore, we will evaluate our team's response process to ensure guest requests are not addressed until a complaint is filed. Once again, we regret that your experience did not meet your expectations. Thank you for your feedback, and we hope to provide you with a better experience on your next stay.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.