LAMORA Kota Lama Surabaya

Hotels
Preferred Partner Plus
9.1
/10
Exceptional
361 reviews

What Guests Say About Their Stay

m***a
10.0
/ 10
Friendly service, strategic location, very good cleanliness, staff are quick to respond when we need help.
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C***y
9.1
/ 10
The hotel was very helpful during my stay in Lamora, friendly staff, clean hotel and easy access to familiar tourist attractions.
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D***a
9.4
/ 10
The hotel staff is friendly and polite, very helpful to customers. The hotel is comfortable and clean. Every time I go to Surabaya, I definitely stay here.
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s***n
9.4
/ 10
The location is right behind Atom Market, the environment is very quiet so it's a good night to rest. The staff is friendly and very helpful. The room is very comfortable especially after a long drive.
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Evy R.
10.0
/ 10
The hotel is quite good, clean and the service is friendly, the rooms are spacious, comfortable and soft, the food menu is also delicious success for Lamora Hotel, maintain and continue to improve its performance
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In the Area
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Jl. Waspada No.58-60, Bongkaran, Kec. Pabean Cantikan, Surabaya, Jawa Timur 60161, Indonesia, Pabean Cantikan, Surabaya, Jawa Timur, Indonesia, 60161

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
note: hotel was previously named Lamora Kota Lama Surabaya LAMORA Kota Lama Surabaya is a hotel in a good neighborhood, which is located at Pabean Cantian. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around LAMORA Kota Lama Surabaya

Jl. Waspada No.58-60, Bongkaran, Kec. Pabean Cantikan, Surabaya, Jawa Timur 60161, Indonesia, Pabean Cantikan, Surabaya, Jawa Timur, Indonesia, 60161
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Lobby LAMORA Kota Lama Surabaya
Lobby 2 LAMORA Kota Lama Surabaya

Discover More About LAMORA Kota Lama Surabaya

note: hotel was previously named Lamora Kota Lama Surabaya

Location


LAMORA Kota Lama Surabaya is a hotel in a good neighborhood, which is located at Pabean Cantian.

About LAMORA Kota Lama Surabaya

LAMORA Kota Lama Surabaya is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.

For you, travelers who wish to travel comfortably on a budget, LAMORA Kota Lama Surabaya is the perfect place to stay that provides decent facilities as well as great services.

From business event to corporate gathering, LAMORA Kota Lama Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at LAMORA Kota Lama Surabaya, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at LAMORA Kota Lama Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Are you a shopaholic? Staying at LAMORA Kota Lama Surabaya will surely spoil you for numerous shopping centers nearby.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, LAMORA Kota Lama Surabaya is suitable for you who value privacy during your stay.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at LAMORA Kota Lama Surabaya.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from LAMORA Kota Lama Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

LAMORA Kota Lama Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, LAMORA Kota Lama Surabaya is the right place to stay.

All facilities in LAMORA Kota Lama Surabaya

Fitness Center LAMORA Kota Lama Surabaya
Fitness Center
Functional Hall LAMORA Kota Lama Surabaya
Functional Hall
Common Space LAMORA Kota Lama Surabaya
Common Space
Lobby LAMORA Kota Lama Surabaya
Lobby
Accommodation Services LAMORA Kota Lama Surabaya
Accommodation Services

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage

In-room Facilities

  • Cable TV
  • Desk
  • In-room safe
  • Shower
  • TV

Business Facilities

  • Computer station
  • Conference room
  • Meeting facilities

Things to Do

  • Massage
  • Spa

General

  • AC
  • Smoking area

Food and Drinks

  • Breakfast (surcharge)

Connectivity

  • Free WiFi

Accessibilty

  • Wheelchair accessible

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in LAMORA Kota Lama Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

Gym closed temporarily from 13-12-2024 to 30-4-2025.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at LAMORA Kota Lama Surabaya
151
Number of floors in LAMORA Kota Lama Surabaya
10
Another facilities in LAMORA Kota Lama Surabaya
Room service, Safety deposit box, WiFi in public area, Front desk, 24-hour Receptionist

Frequently asked question in LAMORA Kota Lama Surabaya

What are available facilities at LAMORA Kota Lama Surabaya?
There are top facilites at LAMORA Kota Lama Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at LAMORA Kota Lama Surabaya?
The standard check-in time at LAMORA Kota Lama Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does LAMORA Kota Lama Surabaya provide breakfast?
Yes, LAMORA Kota Lama Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of LAMORA Kota Lama Surabaya?
LAMORA Kota Lama Surabaya is a 3.0-star hotel.
How many floors does LAMORA Kota Lama Surabaya have?
LAMORA Kota Lama Surabaya has 10 floors.
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More Reviews from Other Guests in LAMORA Kota Lama Surabaya

9.1
Exceptional
From 361 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.1

Meal

8.8

Location

9.1

Service and Facilites

9.1

People often mention about LAMORA Kota Lama Surabaya
All
Staff Friendliness (70)
Bedroom (68)
Ambiance (61)
Room Space (60)
Bathroom (59)
Distance to City Center (55)
Hotel Area (52)
Accessibility (48)
Check-in/out Time (47)
Wifi (45)
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Traveler Reviews LAMORA Kota Lama Surabaya

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
9.0
/10
Reviewed 2 day(s) ago
I stayed in a room at Pop Hotel. The cleanliness of the room, bed, and bathroom needs to be improved, on par with the newer rooms at Lamora Hotel. Thanks.
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Rizal A.
icon-Staycation
Staycation
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9.4
/10
Reviewed 4 day(s) ago
It was a good experience staying there.
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R***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
Clean pwoll, friendly service from the receptionist, security guard, to the cleaning staff, it's also very comfortable to staycation here, only at that time the AC in my room wasn't cold
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2 people find it helpful
Accommodation's Reply
01 Dec 2025
Dear Valued Guest, Best regards from Lamora Kota Lama Surabaya. We are delighted that you enjoyed our cleanliness and friendly service from our receptionists, security guards and housekeeping staff. Regarding the issue of the air conditioning in the room not being cool enough, we apologize for the inconvenience caused. We have forwarded your feedback to our technical team for immediate inspection and repair. If you don't mind, you may also write a review on TripAdvisor "Lamora Kota Lama Surabaya". We sincerely hope to welcome you back with an even more perfect experience on your next visit. Thank you for your trust. Best regards, Satriani M. DAMANIK Hotel Manager
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Riyanti
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Always comfortable staying here..only for breakfast, sometimes it's good, sometimes it's bland..but apart from that, if there's a chance to go to Surabaya again, I'll still choose to stay here
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1 people find it helpful
Accommodation's Reply
01 Dec 2025
Dear Ms. Riyanti, Best regards from Lamora Kota Lama Surabaya. Thank you very much for choosing to stay with us again. We are very glad to know that you felt comfortable every time you stayed at our hotel. Regarding the feedback about the taste of the breakfast which can sometimes be inconsistent, we apologize for the inconvenience caused. We will immediately pass your feedback to the kitchen team to improve the quality of taste to be more consistent every day. If you don't mind, you can also write this review on TripAdvisor "Lamora Kota Lama Surabaya". We appreciate your trust and welcome you back again if you have a chance to visit Surabaya again. See you on your next stay at the hotel. Best regards, Satriani M. Damanik Hotel Manager
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Khairil M. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 1 week(s) ago
There is a price, there is a bestieeeeeee
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Accommodation's Reply
01 Dec 2025
Hi Kyle, Best regards, La Mola Hotel Old Town Surabaya Thank you for your positive review. We are delighted to know that your stay at La Mola Hotel Old Town Surabaya was memorable and satisfying. Your review has been shared with the relevant department so that we can continue to provide the best service to all guests. If you would like, please consider reviewing La Mola Hotel Old Town Surabaya on TripAdvisor. Your review will greatly help us to improve our services in the future. We hope to welcome you back soon. Thank you! Satriani M. Damanik Manager La Mola Hotel Old Town Surabaya
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T***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff were very friendly and helpful. Thank you.
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Accommodation's Reply
25 Nov 2025
Dear Valued Guest, Best regards from lamora kota Lama Surabaya, Thank you for your wonderful review. We are delighted to know that you enjoyed your stay at lamora kota Lama Surabaya. We have shared this review with the relevant department as we strive to always provide the best service to all our guests. If you don't mind, you can also leave a review on TripAdvisor at "lamora kota Lama Surabaya". We appreciate your review for our future improvement. We hope to have the opportunity to serve you again in the future. Best regards, Satriani M. DAMANIK HM - lamora kota Lama Surabaya
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R***Y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
There really are no downsides to this hotel, I'm really afraid the price will skyrocket after this 😭 If I go to Surabaya, I'll stay here again, room 1117 is the best, it's also safe to bring a 2 year old child 🤍 good service, friendly staff 👏
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Accommodation's Reply
25 Nov 2025
Dear Valued Guest, Best regards from lamora kota Lama Surabaya, Thank you for your wonderful review. We are delighted to know that you enjoyed your stay at lamora kota Lama Surabaya. We have shared this review with the relevant department as we strive to always provide the best service to all our guests. If you don't mind, you can also leave a review on TripAdvisor at "lamora kota Lama Surabaya". We appreciate your review for our future improvement. We hope to have the opportunity to serve you again in the future. Best regards, Satriani M. DAMANIK HM - lamora kota Lama Surabaya
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
Close to the station, within walking distance. Strategic location.
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Accommodation's Reply
25 Nov 2025
Dear Valued Guest, Best regards from lamora kota Lama Surabaya, Thank you for your wonderful review. We are delighted to know that you enjoyed your stay at lamora kota Lama Surabaya. We have shared this review with the relevant department as we strive to always provide the best service to all our guests. If you don't mind, you can also leave a review on TripAdvisor at "lamora kota Lama Surabaya". We appreciate your review for our future improvement. We hope to have the opportunity to serve you again in the future. Best regards, Satriani M. DAMANIK HM - lamora kota Lama Surabaya
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N***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 3 week(s) ago
The place is clean and comfortable, but yesterday we ordered 2 single beds, but when we arrived at the hotel, there was only 1 large bed, so it wasn't quite what we wanted. As for the other issues, everything was fine, but the bed was the only thing that wasn't quite right.
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1 people find it helpful
Accommodation's Reply
25 Nov 2025
Dear Valued Guest, Best regards from lamora kota Lama Surabaya, Thank you for your wonderful review. We are delighted to know that you enjoyed your stay at lamora kota Lama Surabaya. We have shared this review with the relevant department as we strive to always provide the best service to all our guests. If you don't mind, you can also leave a review on TripAdvisor at "lamora kota Lama Surabaya". We appreciate your review for our future improvement. We hope to have the opportunity to serve you again in the future. Best regards, Satriani M. DAMANIK HM - lamora kota Lama Surabaya
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S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The room was clean and comfortable. The hotel staff was friendly and always smiling. Most importantly, the Wi-Fi signal was very strong, so I could work while I was there.
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Accommodation's Reply
17 Nov 2025
Dear Valued Guest, Best regards from Lamora Kota Lama Surabaya. Thank you for the positive review. We are very glad that you were satisfied and impressed with your stay at Lamora Kota Lama Surabaya. We have shared this review with the relevant department as we always strive to provide the best service to all guests. If you don't mind, you may also leave a review on TripAdvisor at "Lamora Kota Lama Surabaya". We appreciate your review for improving our service in the future. We hope to have the opportunity to serve you again in the future. Sincerely, Satriani M. DAMANIK HM - Lamora Kota Lama Surabaya
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Strategic location, clean rooms and friendly staff
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Accommodation's Reply
17 Nov 2025
Dear Valued Guest, Best regards from Lamora Kota Lama Surabaya. Thank you for the positive review. We are very glad that you were satisfied and impressed with your stay at Lamora Kota Lama Surabaya. We have shared this review with the relevant department as we always strive to provide the best service to all guests. If you don't mind, you may also leave a review on TripAdvisor at "Lamora Kota Lama Surabaya". We appreciate your review for improving our service in the future. We hope to have the opportunity to serve you again in the future. Sincerely, Satriani M. DAMANIK HM - Lamora Kota Lama Surabaya
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amel
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Check-in time is fast, every morning the stomach is pampered with delicious food.
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Accommodation's Reply
17 Nov 2025
Dear Mr. Amel, Best regards from Lamora Kota Lama Surabaya Thank you for your wonderful review. We are so glad that you enjoyed your stay at Lamora Kota Lama Surabaya. We have shared this review with the relevant department as we always strive to provide the best service to all our guests. If you don't mind, you may also leave a review on TripAdvisor at "Lamora Kota Lama Surabaya". We appreciate your review, which will be used to improve our service in the future. We do hope to have the opportunity to serve you again in the future. Sincerely, Satriani M. Damanik HM - Lamora Kota Lama Surabaya
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L***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Good, comfortable, clean, cool, nice, happy, enjoyable
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Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Hello! We look forward to welcoming you back to Ramora Hotel Kota Lama Surabaya. Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay at Ramora Hotel Kota Lama Surabaya. We will share your review with our team and strive to provide the best service to all guests. If you are interested, please review Ramora Hotel Kota Lama Surabaya on TripAdvisor. Thank you for your valuable feedback. We will continue to work hard to improve our service. We look forward to welcoming you back soon. Best regards, Hotel Manager Satriani M. Damanik
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Reza G.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very impressive, comfortable and will definitely come and stay again.
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Accommodation's Reply
06 Nov 2025
Dear Ms. Reza, Best regards from Lamora Kota Lama Surabaya Thank you for your positive review. We are very glad to know that you were satisfied and impressed with your stay at Lamora Kota Lama Surabaya. We have shared this review with the relevant department as we always strive to provide the best service to all our guests. If you don't mind, you may also write this review on TripAdvisor "Lamora Kota Lama Surabaya". We appreciate your review for improving our services in the future. We hope to have the opportunity to serve you again in the future. Sincerely, Satriani M. Damanik Hotel Manager
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E***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Clean and friendly staff. The service is also good. It's appropriate.
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2 people find it helpful
Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Best regards from Lamora Kota Lama Surabaya Thank you for your wonderful positive review. We are very pleased to know that you were satisfied and impressed with your stay at Lamora Kota Lama Surabaya. We have shared this review with the relevant parties as we always strive to provide the best service to all our guests. If you don't mind, you may also write a review on TripAdvisor "Lamora Kota Lama Surabaya". We highly appreciate your review, which will be used to improve our service in the future. We do hope to have the opportunity to serve you again in the future. Best regards, Satriani M. DAMANIK Hotel Manager
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R***h
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
good place for a short rest to go👍👍👍👍
2 people find it helpful
Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Best regards from Lamora Kota Lama Surabaya, Thank you for your wonderful positive review. We are very pleased to know that you were satisfied and impressed with your stay at Lamora Kota Lama Surabaya. We have shared this review with the relevant department as we always strive to provide the best service to all our guests. If you don't mind, you may also write a review on TripAdvisor "Lamora Kota Lama Surabaya". We highly appreciate your review, which will be used to improve our service in the future. We hope to have the opportunity to serve you again in the future. Best regards, Satriani M. DAMANIK Hotel Manager
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R***d
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
friendly service.... comfortable and clean
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Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Sincerely yours, Lamora Kota Lama Surabaya Thank you for your wonderful positive review. We are very pleased to know that you were satisfied and impressed with your stay at Lamora Kota Lama Surabaya. We have shared this review with the relevant parties as we always strive to provide the best service to all our guests. If you don't mind, you may also leave this review on TripAdvisor "Lamora Kota Lama Surabaya". We highly appreciate your review, which will be used to improve our services in the future. We do hope to have the opportunity to serve you again in the future. Best regards, Satriani M. DAMANIK Hotel Manager
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h***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.3
/10
Reviewed 6 week(s) ago
The check-in process... took a while. Waiting for the room to be prepared...
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Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Best regards from Lamora Kota Lama Surabaya Thank you for your review and apologize for the delay in check-in procedure from our team. Hopefully this will not happen again on your next visit. We have already shared this review with the relevant department as we are always striving to provide the best service to all our guests. If you don't mind, you may also write this review on TripAdvisor "Lamora Kota Lama Surabaya". We highly appreciate your review for improving our service in the future. We hope to have the opportunity to serve you again in the future. Best regards, Satriani M. DAMANIK Hotel Manager
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Budi H. L.
icon-Transit
Transit
icon-origin-TRAVELOKA
6.6
/10
Reviewed 7 week(s) ago
The AC was not working properly in room 1111, it took more than 40 minutes to find a solution to move rooms, while it was already night and I wanted to rest immediately.
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2 people find it helpful
Accommodation's Reply
06 Nov 2025
Dear Mr. Budi, Best regards from Lamora, Old Town Surabaya Thank you for your review and feedback. We apologize for the inconvenience you experienced with the air conditioning during your stay. This is not the standard of service we intend to provide. We have conveyed your feedback to the relevant team to ensure that the air conditioning is repaired and similar processes expedited in the future. We sincerely hope to welcome you back for an even more comfortable stay. Thank you for choosing our hotel. Best regards, Satriani M. DAMANIK Lamora, Old Town Surabaya
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Idang F.
icon-Transit
Transit
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7.5
/10
Reviewed 7 week(s) ago
hot room, there is air conditioning but it is not cold at all
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Accommodation's Reply
22 Oct 2025
Dear Mr. Idang, Best regards from Lamora Kota Lama Surabaya, Thank you for sharing your experience at Lamora Kota Lama Surabaya with us. We apologize for the inconvenience you experienced due to the air conditioning malfunction in your room, which is not the standard of service we expect from our guests. Our team has followed up and immediately repaired the air conditioner to prevent this from happening again. We sincerely hope to welcome you back with an even better experience on your next visit. Best regards, Ms. Satriani M. Damanik, Hotel Manager - Lamora Kota Lama Surabaya
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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.1
Exceptional
From 361 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.1

Meal

8.8

Location

9.1

Service and Facilites

9.1

People often mention about LAMORA Kota Lama Surabaya
All
Staff Friendliness (70)
Bedroom (68)
Ambiance (61)
Room Space (60)
Bathroom (59)
Distance to City Center (55)
Hotel Area (52)
Accessibility (48)
Check-in/out Time (47)
Wifi (45)
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Format
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Traveler Reviews LAMORA Kota Lama Surabaya

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
9.0
/10
Reviewed 2 day(s) ago
I stayed in a room at Pop Hotel. The cleanliness of the room, bed, and bathroom needs to be improved, on par with the newer rooms at Lamora Hotel. Thanks.
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Rizal A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
It was a good experience staying there.
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R***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
Clean pwoll, friendly service from the receptionist, security guard, to the cleaning staff, it's also very comfortable to staycation here, only at that time the AC in my room wasn't cold
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2 people find it helpful
Accommodation's Reply
01 Dec 2025
Dear Valued Guest, Best regards from Lamora Kota Lama Surabaya. We are delighted that you enjoyed our cleanliness and friendly service from our receptionists, security guards and housekeeping staff. Regarding the issue of the air conditioning in the room not being cool enough, we apologize for the inconvenience caused. We have forwarded your feedback to our technical team for immediate inspection and repair. If you don't mind, you may also write a review on TripAdvisor "Lamora Kota Lama Surabaya". We sincerely hope to welcome you back with an even more perfect experience on your next visit. Thank you for your trust. Best regards, Satriani M. DAMANIK Hotel Manager
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Riyanti
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Always comfortable staying here..only for breakfast, sometimes it's good, sometimes it's bland..but apart from that, if there's a chance to go to Surabaya again, I'll still choose to stay here
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1 people find it helpful
Accommodation's Reply
01 Dec 2025
Dear Ms. Riyanti, Best regards from Lamora Kota Lama Surabaya. Thank you very much for choosing to stay with us again. We are very glad to know that you felt comfortable every time you stayed at our hotel. Regarding the feedback about the taste of the breakfast which can sometimes be inconsistent, we apologize for the inconvenience caused. We will immediately pass your feedback to the kitchen team to improve the quality of taste to be more consistent every day. If you don't mind, you can also write this review on TripAdvisor "Lamora Kota Lama Surabaya". We appreciate your trust and welcome you back again if you have a chance to visit Surabaya again. See you on your next stay at the hotel. Best regards, Satriani M. Damanik Hotel Manager
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Khairil M. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 1 week(s) ago
There is a price, there is a bestieeeeeee
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Accommodation's Reply
01 Dec 2025
Hi Kyle, Best regards, La Mola Hotel Old Town Surabaya Thank you for your positive review. We are delighted to know that your stay at La Mola Hotel Old Town Surabaya was memorable and satisfying. Your review has been shared with the relevant department so that we can continue to provide the best service to all guests. If you would like, please consider reviewing La Mola Hotel Old Town Surabaya on TripAdvisor. Your review will greatly help us to improve our services in the future. We hope to welcome you back soon. Thank you! Satriani M. Damanik Manager La Mola Hotel Old Town Surabaya
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T***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff were very friendly and helpful. Thank you.
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Accommodation's Reply
25 Nov 2025
Dear Valued Guest, Best regards from lamora kota Lama Surabaya, Thank you for your wonderful review. We are delighted to know that you enjoyed your stay at lamora kota Lama Surabaya. We have shared this review with the relevant department as we strive to always provide the best service to all our guests. If you don't mind, you can also leave a review on TripAdvisor at "lamora kota Lama Surabaya". We appreciate your review for our future improvement. We hope to have the opportunity to serve you again in the future. Best regards, Satriani M. DAMANIK HM - lamora kota Lama Surabaya
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R***Y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
There really are no downsides to this hotel, I'm really afraid the price will skyrocket after this 😭 If I go to Surabaya, I'll stay here again, room 1117 is the best, it's also safe to bring a 2 year old child 🤍 good service, friendly staff 👏
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Accommodation's Reply
25 Nov 2025
Dear Valued Guest, Best regards from lamora kota Lama Surabaya, Thank you for your wonderful review. We are delighted to know that you enjoyed your stay at lamora kota Lama Surabaya. We have shared this review with the relevant department as we strive to always provide the best service to all our guests. If you don't mind, you can also leave a review on TripAdvisor at "lamora kota Lama Surabaya". We appreciate your review for our future improvement. We hope to have the opportunity to serve you again in the future. Best regards, Satriani M. DAMANIK HM - lamora kota Lama Surabaya
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
Close to the station, within walking distance. Strategic location.
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Accommodation's Reply
25 Nov 2025
Dear Valued Guest, Best regards from lamora kota Lama Surabaya, Thank you for your wonderful review. We are delighted to know that you enjoyed your stay at lamora kota Lama Surabaya. We have shared this review with the relevant department as we strive to always provide the best service to all our guests. If you don't mind, you can also leave a review on TripAdvisor at "lamora kota Lama Surabaya". We appreciate your review for our future improvement. We hope to have the opportunity to serve you again in the future. Best regards, Satriani M. DAMANIK HM - lamora kota Lama Surabaya
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N***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 3 week(s) ago
The place is clean and comfortable, but yesterday we ordered 2 single beds, but when we arrived at the hotel, there was only 1 large bed, so it wasn't quite what we wanted. As for the other issues, everything was fine, but the bed was the only thing that wasn't quite right.
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1 people find it helpful
Accommodation's Reply
25 Nov 2025
Dear Valued Guest, Best regards from lamora kota Lama Surabaya, Thank you for your wonderful review. We are delighted to know that you enjoyed your stay at lamora kota Lama Surabaya. We have shared this review with the relevant department as we strive to always provide the best service to all our guests. If you don't mind, you can also leave a review on TripAdvisor at "lamora kota Lama Surabaya". We appreciate your review for our future improvement. We hope to have the opportunity to serve you again in the future. Best regards, Satriani M. DAMANIK HM - lamora kota Lama Surabaya
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S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The room was clean and comfortable. The hotel staff was friendly and always smiling. Most importantly, the Wi-Fi signal was very strong, so I could work while I was there.
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Accommodation's Reply
17 Nov 2025
Dear Valued Guest, Best regards from Lamora Kota Lama Surabaya. Thank you for the positive review. We are very glad that you were satisfied and impressed with your stay at Lamora Kota Lama Surabaya. We have shared this review with the relevant department as we always strive to provide the best service to all guests. If you don't mind, you may also leave a review on TripAdvisor at "Lamora Kota Lama Surabaya". We appreciate your review for improving our service in the future. We hope to have the opportunity to serve you again in the future. Sincerely, Satriani M. DAMANIK HM - Lamora Kota Lama Surabaya
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Strategic location, clean rooms and friendly staff
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Accommodation's Reply
17 Nov 2025
Dear Valued Guest, Best regards from Lamora Kota Lama Surabaya. Thank you for the positive review. We are very glad that you were satisfied and impressed with your stay at Lamora Kota Lama Surabaya. We have shared this review with the relevant department as we always strive to provide the best service to all guests. If you don't mind, you may also leave a review on TripAdvisor at "Lamora Kota Lama Surabaya". We appreciate your review for improving our service in the future. We hope to have the opportunity to serve you again in the future. Sincerely, Satriani M. DAMANIK HM - Lamora Kota Lama Surabaya
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amel
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Check-in time is fast, every morning the stomach is pampered with delicious food.
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Accommodation's Reply
17 Nov 2025
Dear Mr. Amel, Best regards from Lamora Kota Lama Surabaya Thank you for your wonderful review. We are so glad that you enjoyed your stay at Lamora Kota Lama Surabaya. We have shared this review with the relevant department as we always strive to provide the best service to all our guests. If you don't mind, you may also leave a review on TripAdvisor at "Lamora Kota Lama Surabaya". We appreciate your review, which will be used to improve our service in the future. We do hope to have the opportunity to serve you again in the future. Sincerely, Satriani M. Damanik HM - Lamora Kota Lama Surabaya
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L***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Good, comfortable, clean, cool, nice, happy, enjoyable
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Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Hello! We look forward to welcoming you back to Ramora Hotel Kota Lama Surabaya. Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay at Ramora Hotel Kota Lama Surabaya. We will share your review with our team and strive to provide the best service to all guests. If you are interested, please review Ramora Hotel Kota Lama Surabaya on TripAdvisor. Thank you for your valuable feedback. We will continue to work hard to improve our service. We look forward to welcoming you back soon. Best regards, Hotel Manager Satriani M. Damanik
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Reza G.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very impressive, comfortable and will definitely come and stay again.
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Accommodation's Reply
06 Nov 2025
Dear Ms. Reza, Best regards from Lamora Kota Lama Surabaya Thank you for your positive review. We are very glad to know that you were satisfied and impressed with your stay at Lamora Kota Lama Surabaya. We have shared this review with the relevant department as we always strive to provide the best service to all our guests. If you don't mind, you may also write this review on TripAdvisor "Lamora Kota Lama Surabaya". We appreciate your review for improving our services in the future. We hope to have the opportunity to serve you again in the future. Sincerely, Satriani M. Damanik Hotel Manager
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E***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Clean and friendly staff. The service is also good. It's appropriate.
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2 people find it helpful
Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Best regards from Lamora Kota Lama Surabaya Thank you for your wonderful positive review. We are very pleased to know that you were satisfied and impressed with your stay at Lamora Kota Lama Surabaya. We have shared this review with the relevant parties as we always strive to provide the best service to all our guests. If you don't mind, you may also write a review on TripAdvisor "Lamora Kota Lama Surabaya". We highly appreciate your review, which will be used to improve our service in the future. We do hope to have the opportunity to serve you again in the future. Best regards, Satriani M. DAMANIK Hotel Manager
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R***h
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
good place for a short rest to go👍👍👍👍
2 people find it helpful
Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Best regards from Lamora Kota Lama Surabaya, Thank you for your wonderful positive review. We are very pleased to know that you were satisfied and impressed with your stay at Lamora Kota Lama Surabaya. We have shared this review with the relevant department as we always strive to provide the best service to all our guests. If you don't mind, you may also write a review on TripAdvisor "Lamora Kota Lama Surabaya". We highly appreciate your review, which will be used to improve our service in the future. We hope to have the opportunity to serve you again in the future. Best regards, Satriani M. DAMANIK Hotel Manager
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R***d
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
friendly service.... comfortable and clean
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Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Sincerely yours, Lamora Kota Lama Surabaya Thank you for your wonderful positive review. We are very pleased to know that you were satisfied and impressed with your stay at Lamora Kota Lama Surabaya. We have shared this review with the relevant parties as we always strive to provide the best service to all our guests. If you don't mind, you may also leave this review on TripAdvisor "Lamora Kota Lama Surabaya". We highly appreciate your review, which will be used to improve our services in the future. We do hope to have the opportunity to serve you again in the future. Best regards, Satriani M. DAMANIK Hotel Manager
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h***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.3
/10
Reviewed 6 week(s) ago
The check-in process... took a while. Waiting for the room to be prepared...
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Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Best regards from Lamora Kota Lama Surabaya Thank you for your review and apologize for the delay in check-in procedure from our team. Hopefully this will not happen again on your next visit. We have already shared this review with the relevant department as we are always striving to provide the best service to all our guests. If you don't mind, you may also write this review on TripAdvisor "Lamora Kota Lama Surabaya". We highly appreciate your review for improving our service in the future. We hope to have the opportunity to serve you again in the future. Best regards, Satriani M. DAMANIK Hotel Manager
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Budi H. L.
icon-Transit
Transit
icon-origin-TRAVELOKA
6.6
/10
Reviewed 7 week(s) ago
The AC was not working properly in room 1111, it took more than 40 minutes to find a solution to move rooms, while it was already night and I wanted to rest immediately.
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2 people find it helpful
Accommodation's Reply
06 Nov 2025
Dear Mr. Budi, Best regards from Lamora, Old Town Surabaya Thank you for your review and feedback. We apologize for the inconvenience you experienced with the air conditioning during your stay. This is not the standard of service we intend to provide. We have conveyed your feedback to the relevant team to ensure that the air conditioning is repaired and similar processes expedited in the future. We sincerely hope to welcome you back for an even more comfortable stay. Thank you for choosing our hotel. Best regards, Satriani M. DAMANIK Lamora, Old Town Surabaya
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Idang F.
icon-Transit
Transit
icon-origin-TRAVELOKA
7.5
/10
Reviewed 7 week(s) ago
hot room, there is air conditioning but it is not cold at all
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Accommodation's Reply
22 Oct 2025
Dear Mr. Idang, Best regards from Lamora Kota Lama Surabaya, Thank you for sharing your experience at Lamora Kota Lama Surabaya with us. We apologize for the inconvenience you experienced due to the air conditioning malfunction in your room, which is not the standard of service we expect from our guests. Our team has followed up and immediately repaired the air conditioner to prevent this from happening again. We sincerely hope to welcome you back with an even better experience on your next visit. Best regards, Ms. Satriani M. Damanik, Hotel Manager - Lamora Kota Lama Surabaya
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