Novena Hotel Bandung

Hotels
Preferred Partner
8.1
/10
Very Good
2,887 reviews

What Guests Say About Their Stay

Room Space (64)
Staff Friendliness (62)
Hotel Area (57)
Bedroom (54)

N***u

9.7
/ 10
Absolutely the best.. Cheap, spacious, clean rooms. CS is also fast. Next time I go to Bandung, I have to stay here again 🥰
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I***E

10.0
/ 10
The rooms are spacious and clean. The service is friendly. The location is easily accessible. We highly recommend staying at Hotel Novena.
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mira f.

9.1
/ 10
The atmosphere and facilities are pleasant, the rooms are spacious and clean, the breakfast is varied, and the rooftop view is beautiful. My request for a connecting room was granted. If I return to Lembang, I will definitely stay here.
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Verified Traveler

10.0
/ 10
The hotel staff is friendly, the rooms are nice, spacious, and comfortable. The cleanliness is excellent, and the breakfast variety is extensive, perhaps we can expand it in the future :). The strategic location is midway between the city and Lembang, which is excellent. The security guards are also very friendly and helpful.
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Dian R.

10.0
/ 10
I’m very satisfied with my stay here! The staff were super friendly and helpful, the room was clean and comfortable, and the food was tasty. Great service overall... Would love to stay here again for a relaxing trip! 😊
In the Area
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Jalan Dr. Setiabudi, Gudangkahuripan, Bandung City, West Java, Indonesia, Setiabudi, Bandung, Jawa Barat, Indonesia, 40391

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Novena Hotel Bandung is a hotel is located at Setiabudi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Novena Hotel Bandung

Jalan Dr. Setiabudi, Gudangkahuripan, Bandung City, West Java, Indonesia, Setiabudi, Bandung, Jawa Barat, Indonesia, 40391
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Lobby Novena Hotel Bandung
Lobby 2 Novena Hotel Bandung

Discover More About Novena Hotel Bandung

Welcome to Novena Hotel Bandung, your ideal destination for a memorable stay in the vibrant heart of Jawa Barat, Indonesia. We pride ourselves on offering a blend of comfort, convenience, and exceptional service, ensuring every guest experiences the best of Bandung. Room rates at Novena Hotel Bandung start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Novena Hotel Bandung Location

Novena Hotel Bandung is strategically situated in the bustling Cihampelas area, a prime district known for its vibrant atmosphere and accessibility. Located at Jalan Dr. Setiabudi, Gudangkahuripan, Bandung City, West Java, Indonesia, Setiabudi, Bandung, Jawa Barat, Indonesia, 40391, our hotel offers a convenient base for exploring the city. We are approximately 5 kilometers from Bandung's city center, providing easy access to key attractions while offering a peaceful retreat from the urban hustle. The nearest major highway is easily reachable, ensuring smooth travel for those arriving by car. For public transportation, the hotel is well-connected to local routes, making it simple to navigate the city. The atmosphere surrounding Novena Hotel Bandung is lively and engaging, with the famous Cihampelas Walk shopping street just a short stroll away, offering a plethora of retail therapy, dining options, and entertainment. This prime location makes Novena Hotel Bandung an excellent choice for both leisure and business travelers seeking convenience and a taste of local life.

Novena Hotel Bandung Facilities & Services

Facilities for guests at Novena Hotel Bandung are designed to enhance your comfort and enjoyment throughout your stay. We offer a comprehensive range of amenities to cater to every need.

  • 24-Hour Front Desk:

    Our dedicated staff is available around the clock to assist you with check-in, check-out, and any inquiries.
  • Complimentary Wi-Fi:

    Stay connected with free high-speed internet access throughout the hotel premises.
  • Restaurant:

    Enjoy delicious local and international cuisine at our on-site restaurant.
  • Bar:

    Unwind with a refreshing drink at our cozy bar.
  • Meeting Facilities:

    Business travelers can utilize our well-equipped meeting rooms for corporate events.
  • Parking:

    Free parking space is available for guests who travel by car.
  • Room Service:

    Enjoy meals in the comfort of your room with our convenient room service.
  • Luggage Storage:

    Secure storage is available for your belongings before check-in or after check-out.
  • Concierge Services:

    Our concierge can assist with tour bookings and transportation arrangements.

Novena Hotel Bandung Room Types

Discover a variety of accommodations designed to suit your preferences with the diverse room types of Novena Hotel Bandung. Whether you're traveling solo, as a couple, or with family, we have the perfect room for you.

  • Standard Room:

    Comfortable and well-appointed rooms, available with either a city view or garden view. These rooms are non-smoking and do not feature a bathtub.
  • Deluxe Room:

    Offering more space and enhanced amenities, Deluxe Rooms provide a city view. These rooms are non-smoking and include a bathtub for your relaxation.
  • Executive Suite:

    Our spacious Executive Suites offer a premium experience with a city view. These suites are non-smoking and come equipped with a bathtub, perfect for a luxurious retreat.
  • Family Room:

    Ideal for families, these rooms are designed for comfort and convenience, offering ample space and a city view. These rooms are non-smoking and include a bathtub.

Please note that Novena Hotel Bandung does not currently offer pet-friendly rooms.

Novena Hotel Bandung Dining & Restaurants

Indulge your taste buds at Novena Hotel Bandung's dining establishments, where culinary excellence meets a welcoming ambiance. Our on-site restaurant offers a delightful gastronomic journey.

  • Novena Restaurant:

    Serving a delectable array of Indonesian specialties and international favorites. Enjoy breakfast, lunch, and dinner in a comfortable setting. Estimated price per person: PHP 300 - PHP 600. Operating hours: 7:00 AM - 10:00 PM daily.
  • Lobby Bar:

    A perfect spot to relax and enjoy a selection of beverages, from coffee and tea to cocktails and mocktails. Estimated price per person: PHP 150 - PHP 300. Operating hours: 10:00 AM - 11:00 PM daily.

Novena Hotel Bandung Nearby Attractions and Activities

Explore the vibrant surroundings of Novena Hotel Bandung with a variety of attractions and activities just a stone's throw away. Immerse yourself in the local culture and discover the best of Bandung.

  • Cihampelas Walk:

    A popular shopping mall and entertainment complex offering a wide range of shops, restaurants, and cinemas.
  • Gedung Sate:

    An iconic historical building and a symbol of Bandung, offering a glimpse into Dutch colonial architecture.
  • Bandung Zoo:

    A family-friendly destination where you can see a variety of animals and enjoy a day out in nature.
  • Museum Geologi:

    Discover the geological history of Indonesia with fascinating exhibits on fossils, minerals, and volcanic activity.
  • Braga Street:

    A historic street known for its charming colonial-era buildings, trendy cafes, and boutiques.

If you are looking for other activities around Novena Hotel Bandung, check out the best deals on Traveloka: Recommended activities in Bandung!

How to Get to Novena Hotel Bandung from the Airport

Getting to Novena Hotel Bandung is convenient, with several transportation options available from Husein Sastranegara International Airport (BDO). Whether you prefer a direct transfer or a more economical route, we've got you covered. The airport transfer service of Novena Hotel Bandung can be arranged for your convenience.

  • Hotel Private Airport Transfer:

    For the most seamless experience, you can arrange a private car transfer directly through Novena Hotel Bandung. This service offers door-to-door convenience. Estimated price: PHP 500 - PHP 800.
  • Taxi:

    Metered taxis are readily available at the airport. Ensure the meter is used for a fair fare. Estimated price: PHP 150 - PHP 250.
  • Ride-hailing Service:

    You can book a ride through popular ride-hailing apps for a convenient and often cost-effective option. Estimated price: PHP 120 - PHP 200.
  • Public Transportation:

    While less direct, local buses and angkots (minibuses) can be used to reach areas closer to the hotel, followed by a short walk or local taxi. This is the most budget-friendly option. Estimated price: PHP 20 - PHP 50.

For pre-booked convenience, consider exploring airport transfer services.

Summary of Why You Should Choose to Stay at Novena Hotel Bandung

Choosing Novena Hotel Bandung means opting for a stay that balances comfort, convenience, and affordability. Our prime location, excellent facilities, and welcoming service make us the perfect choice for your next trip to Bandung.

  • Prime Location:

    Situated in the vibrant Cihampelas area, close to shopping, dining, and entertainment.
  • Comfortable Rooms:

    A range of well-appointed rooms to suit every traveler's needs. Check

    Room availability at Novena Hotel Bandung

    for the best options.
  • Excellent Facilities:

    Enjoy amenities like free Wi-Fi, an on-site restaurant, and 24-hour front desk service.
  • Affordable Rates:

    Experience quality accommodation without breaking the bank.
  • Convenient Access:

    Easy to reach from the airport and well-connected to public transport.

Ready to experience the best of Bandung?

Booking Novena Hotel Bandung

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All facilities in Novena Hotel Bandung

Swimming Pool Novena Hotel Bandung
Swimming Pool
Functional Hall Novena Hotel Bandung
Functional Hall
Lobby Novena Hotel Bandung
Lobby
Exterior Novena Hotel Bandung
Exterior
Bedroom Novena Hotel Bandung
Bedroom

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Buffet breakfast
  • Cafe

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Swimming pool
  • Smoking area

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities
  • Projector

Hotel Services

  • Front desk
  • 24-hour Receptionist
  • 24-hour security

Things to Do

  • Massage
  • Spa

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Novena Hotel Bandung

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

Property will comply with the standard of Hygiene Protocol and Safety Inspection
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Novena Hotel Bandung
125
Number of floors in Novena Hotel Bandung
6
Another facilities in Novena Hotel Bandung
24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service

Frequently asked question in Novena Hotel Bandung

What are available facilities at Novena Hotel Bandung?
There are top facilites at Novena Hotel Bandung such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Novena Hotel Bandung?
The standard check-in time at Novena Hotel Bandung is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Novena Hotel Bandung provide breakfast?
Yes, Novena Hotel Bandung provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Novena Hotel Bandung?
Novena Hotel Bandung is a 3.0-star hotel.
How many floors does Novena Hotel Bandung have?
Novena Hotel Bandung has 6 floors.
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More Reviews from Other Guests in Novena Hotel Bandung

Overall Ratings & Reviews Novena Hotel Bandung

Traveloka (2,884)
Other sources (3)
8.2
Very Good
From 2,884 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.3

Meal

7.7

Location

8.5

Service and Facilites

8.3

People often mention about Novena Hotel Bandung
All
Room Space (48)
Staff Friendliness (47)
Hotel Area (45)
Bedroom (44)
Bathroom (42)
Taste (42)
Variety (41)
Family Friendly (38)
Ambiance (38)
Accessibility (37)
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Traveler Reviews Novena Hotel Bandung

Number of reviews per page
20
40
Customer reviews
D***a
icon-origin-TRAVELOKA
8.7
/10
Reviewed 1 day(s) ago
The location is excellent, very strategic. The rooms are spacious and clean. The staff is friendly. The breakfast menu is not extensive and varied, but the taste is standard. My stay was a bit disrupted because I was suddenly woken up in the middle of the night by a loud banging noise, but I couldn't pinpoint the source.
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Y***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 day(s) ago
The hotel was clean and fragrant. The food was standard and lacked variety. The staff was friendly and helpful when needed. Hopefully, there will be changes to the menu and breakfast variety in the future. We didn't regret staying here with the family, especially as the kids loved playing in the pool. Snacks were available in the pool area at a reasonable price, even though they're on the hotel grounds.
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Y***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 day(s) ago
The food lacks variety and tastes very standard. Improve the taste and add more breakfast options if possible. Cleanliness is very satisfactory, and the staff are very responsive when needed. The hotel also smelled good when we arrived. We were a bit nervous because some reviews said the rooms were not clean. But thank God, we booked four Executive Queen rooms, and all were clean and fragrant. Please continue to improve the cleanliness of the hotel, and we were truly satisfied with our stay here. A plus point is the affordable snacks near the pool area, so it's not a burden for hotel guests. Thank you.
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A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 day(s) ago
Comfortable and clean. The Wi-Fi could be faster, as it's not accessible in the rooms.
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t***b
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 day(s) ago
The breakfast menu lacks variety, especially the main dishes, with only capcay and chicken available. The rest of the menu is fine, especially the ambiance and the excellent room size.
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1 people find it helpful
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Yudha P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, and the location is strategically located on the roadside. The room is very clean, the bed and pillows are very comfortable, and there is a refrigerator that can make ice cubes. Coffee, tea, sugar, and other amenities are also complete. However, the TV is not big enough and there are not many options. Because I already have a cellphone, the TV is only for sound. The bathroom is also clean and well-equipped. For breakfast, perhaps it could be a bit of a complaint because it is a bit lacking in variety, and the taste is just so-so. The menu and taste of breakfast could be improved. However, the view during breakfast was really nice because the breakfast is located on the 7th floor.
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Accommodation's Reply
18 Jun 2026
Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation to further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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A***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
For a 3-star hotel, it's okay. Good, friendly service, and a standard breakfast. It's a shame the hotel is large but poorly maintained. There's no restaurant, only open for breakfast. 🥹
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2 people find it helpful
Accommodation's Reply
17 Jun 2026
Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation to further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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N***u
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Absolutely the best.. Cheap, spacious, clean rooms. CS is also fast. Next time I go to Bandung, I have to stay here again 🥰
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Accommodation's Reply
10 Jun 2026
Thank you for your positive review and rating of Novena Hotel Bandung. We are delighted to know you enjoyed your stay. Your satisfaction motivates us to continue providing the best service. We hope to welcome you back again 😊 Sincerely, The Novena Hotel Management
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I***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Overall the room was okay, but the food was less varied.
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Accommodation's Reply
08 Jun 2026
Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation to further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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Amelia M. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It's so good, next time I'll be here again.
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2 people find it helpful
Accommodation's Reply
05 Jun 2026
Thank you for your positive review and rating of Novena Hotel Bandung. We are delighted to know you enjoyed your stay. Your satisfaction motivates us to continue providing the best service. We hope to welcome you back again 😊 Sincerely, The Novena Hotel Management
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rifandi h.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
It's quiet and the staff are friendly, they really helped me.
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2 people find it helpful
Accommodation's Reply
29 May 2026
Thank you for your positive review and rating of Novena Hotel Bandung. We are delighted to know you enjoyed your stay. Your satisfaction motivates us to continue providing the best service. We hope to welcome you back again 😊 Sincerely, The Novena Hotel Management
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The accommodation and atmosphere are pleasant. Large swimming pool, friendly staff.
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Accommodation's Reply
22 May 2026
Thank you for your positive review and rating of Novena Hotel Bandung. We are delighted to know you enjoyed your stay. Your satisfaction motivates us to continue providing the best service. We hope to welcome you back again 😊 Sincerely, The Novena Hotel Management
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I***E
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The rooms are spacious and clean. The service is friendly. The location is easily accessible. We highly recommend staying at Hotel Novena.
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Accommodation's Reply
22 May 2026
Thank you for your positive review and rating of Novena Hotel Bandung. We are delighted to know you enjoyed your stay. Your satisfaction motivates us to continue providing the best service. We hope to welcome you back again 😊 Sincerely, The Novena Hotel Management
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Eka k.
icon-origin-TRAVELOKA
6.5
/10
Reviewed 7 week(s) ago
The king-size bed didn't meet expectations, even though it was more expensive. The room wasn't clean, and the bathroom hexos was broken.
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1 people find it helpful
Accommodation's Reply
19 May 2026
Good morning, Ms. Eka. Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation so that we can further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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Adam D. T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 8 week(s) ago
The pillows had stains and were not very clean and the bathroom was not very clean.
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Accommodation's Reply
19 May 2026
Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation to further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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HERNY S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 9 week(s) ago
Just photos and videos of the hotel rooms do the talking.
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2 people find it helpful
Accommodation's Reply
05 May 2026
Dear Mr. Hernie S., Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation so that we can further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel
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Ardhytio N.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Fun... Next time I'll stay there again.
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Accommodation's Reply
05 May 2026
Thank you for your positive review and rating of Novena Hotel Bandung. We are delighted to know you enjoyed your stay. Your satisfaction motivates us to continue providing the best service. We hope to welcome you back again 😊 Sincerely, The Novena Hotel Management
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N***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 11 week(s) ago
The room is comfortable, big, breakfast is less varied and standard, wifi is slow
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Accommodation's Reply
28 Apr 2026
Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation to further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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Andy K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
A comfortable, clean and pleasant place to stay again.
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Accommodation's Reply
28 Apr 2026
Thank you for your positive review and rating of Novena Hotel Bandung. We are delighted to know you enjoyed your stay. Your satisfaction motivates us to continue providing the best service. We hope to welcome you back again 😊 Sincerely, The Novena Hotel Management
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H***H
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
Thank you for checking in at the Novena Hotel several times, along with your family, while visiting your child at the UPI campus. The feedback is that the TV can't access YouTube yet 🤭
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2 people find it helpful
Accommodation's Reply
28 Apr 2026
Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation to further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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Number of reviews per page
20
40

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Exterior 4 Novena Hotel Bandung

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Novena Hotel Bandung

Traveloka (2,884)
Other sources (3)
8.2
Very Good
From 2,884 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.3

Meal

7.7

Location

8.5

Service and Facilites

8.3

People often mention about Novena Hotel Bandung
All
Room Space (48)
Staff Friendliness (47)
Hotel Area (45)
Bedroom (44)
Bathroom (42)
Taste (42)
Variety (41)
Family Friendly (38)
Ambiance (38)
Accessibility (37)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Novena Hotel Bandung

Number of reviews per page
20
40
Customer reviews
D***a
icon-origin-TRAVELOKA
8.7
/10
Reviewed 1 day(s) ago
The location is excellent, very strategic. The rooms are spacious and clean. The staff is friendly. The breakfast menu is not extensive and varied, but the taste is standard. My stay was a bit disrupted because I was suddenly woken up in the middle of the night by a loud banging noise, but I couldn't pinpoint the source.
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Find this review helpful?
Y***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 day(s) ago
The hotel was clean and fragrant. The food was standard and lacked variety. The staff was friendly and helpful when needed. Hopefully, there will be changes to the menu and breakfast variety in the future. We didn't regret staying here with the family, especially as the kids loved playing in the pool. Snacks were available in the pool area at a reasonable price, even though they're on the hotel grounds.
Read More
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Y***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 day(s) ago
The food lacks variety and tastes very standard. Improve the taste and add more breakfast options if possible. Cleanliness is very satisfactory, and the staff are very responsive when needed. The hotel also smelled good when we arrived. We were a bit nervous because some reviews said the rooms were not clean. But thank God, we booked four Executive Queen rooms, and all were clean and fragrant. Please continue to improve the cleanliness of the hotel, and we were truly satisfied with our stay here. A plus point is the affordable snacks near the pool area, so it's not a burden for hotel guests. Thank you.
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A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 day(s) ago
Comfortable and clean. The Wi-Fi could be faster, as it's not accessible in the rooms.
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t***b
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 day(s) ago
The breakfast menu lacks variety, especially the main dishes, with only capcay and chicken available. The rest of the menu is fine, especially the ambiance and the excellent room size.
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1 people find it helpful
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Yudha P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, and the location is strategically located on the roadside. The room is very clean, the bed and pillows are very comfortable, and there is a refrigerator that can make ice cubes. Coffee, tea, sugar, and other amenities are also complete. However, the TV is not big enough and there are not many options. Because I already have a cellphone, the TV is only for sound. The bathroom is also clean and well-equipped. For breakfast, perhaps it could be a bit of a complaint because it is a bit lacking in variety, and the taste is just so-so. The menu and taste of breakfast could be improved. However, the view during breakfast was really nice because the breakfast is located on the 7th floor.
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Accommodation's Reply
18 Jun 2026
Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation to further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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A***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
For a 3-star hotel, it's okay. Good, friendly service, and a standard breakfast. It's a shame the hotel is large but poorly maintained. There's no restaurant, only open for breakfast. 🥹
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2 people find it helpful
Accommodation's Reply
17 Jun 2026
Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation to further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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N***u
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Absolutely the best.. Cheap, spacious, clean rooms. CS is also fast. Next time I go to Bandung, I have to stay here again 🥰
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Accommodation's Reply
10 Jun 2026
Thank you for your positive review and rating of Novena Hotel Bandung. We are delighted to know you enjoyed your stay. Your satisfaction motivates us to continue providing the best service. We hope to welcome you back again 😊 Sincerely, The Novena Hotel Management
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I***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Overall the room was okay, but the food was less varied.
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Accommodation's Reply
08 Jun 2026
Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation to further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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Amelia M. P.
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Staycation
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10.0
/10
Reviewed 4 week(s) ago
It's so good, next time I'll be here again.
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2 people find it helpful
Accommodation's Reply
05 Jun 2026
Thank you for your positive review and rating of Novena Hotel Bandung. We are delighted to know you enjoyed your stay. Your satisfaction motivates us to continue providing the best service. We hope to welcome you back again 😊 Sincerely, The Novena Hotel Management
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rifandi h.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
It's quiet and the staff are friendly, they really helped me.
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2 people find it helpful
Accommodation's Reply
29 May 2026
Thank you for your positive review and rating of Novena Hotel Bandung. We are delighted to know you enjoyed your stay. Your satisfaction motivates us to continue providing the best service. We hope to welcome you back again 😊 Sincerely, The Novena Hotel Management
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The accommodation and atmosphere are pleasant. Large swimming pool, friendly staff.
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Accommodation's Reply
22 May 2026
Thank you for your positive review and rating of Novena Hotel Bandung. We are delighted to know you enjoyed your stay. Your satisfaction motivates us to continue providing the best service. We hope to welcome you back again 😊 Sincerely, The Novena Hotel Management
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I***E
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The rooms are spacious and clean. The service is friendly. The location is easily accessible. We highly recommend staying at Hotel Novena.
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Accommodation's Reply
22 May 2026
Thank you for your positive review and rating of Novena Hotel Bandung. We are delighted to know you enjoyed your stay. Your satisfaction motivates us to continue providing the best service. We hope to welcome you back again 😊 Sincerely, The Novena Hotel Management
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Eka k.
icon-origin-TRAVELOKA
6.5
/10
Reviewed 7 week(s) ago
The king-size bed didn't meet expectations, even though it was more expensive. The room wasn't clean, and the bathroom hexos was broken.
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1 people find it helpful
Accommodation's Reply
19 May 2026
Good morning, Ms. Eka. Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation so that we can further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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Adam D. T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 8 week(s) ago
The pillows had stains and were not very clean and the bathroom was not very clean.
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Accommodation's Reply
19 May 2026
Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation to further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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HERNY S.
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Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 9 week(s) ago
Just photos and videos of the hotel rooms do the talking.
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2 people find it helpful
Accommodation's Reply
05 May 2026
Dear Mr. Hernie S., Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation so that we can further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel
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Ardhytio N.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Fun... Next time I'll stay there again.
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Accommodation's Reply
05 May 2026
Thank you for your positive review and rating of Novena Hotel Bandung. We are delighted to know you enjoyed your stay. Your satisfaction motivates us to continue providing the best service. We hope to welcome you back again 😊 Sincerely, The Novena Hotel Management
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N***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 11 week(s) ago
The room is comfortable, big, breakfast is less varied and standard, wifi is slow
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Accommodation's Reply
28 Apr 2026
Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation to further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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Andy K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
A comfortable, clean and pleasant place to stay again.
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Accommodation's Reply
28 Apr 2026
Thank you for your positive review and rating of Novena Hotel Bandung. We are delighted to know you enjoyed your stay. Your satisfaction motivates us to continue providing the best service. We hope to welcome you back again 😊 Sincerely, The Novena Hotel Management
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H***H
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
Thank you for checking in at the Novena Hotel several times, along with your family, while visiting your child at the UPI campus. The feedback is that the TV can't access YouTube yet 🤭
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2 people find it helpful
Accommodation's Reply
28 Apr 2026
Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation to further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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