Does Palace Hotel Cipanas have a swimming pool?

Yes, a swimming pool is available at Palace Hotel Cipanas.

What do past guests say about Palace Hotel Cipanas?

Palace Hotel Cipanas is well-known for its Location, Service and Facilites, Cleanliness, as reviewed by verified Traveloka guests.

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Palace Hotel Cipanas

Name: Palace Hotel Cipanas
Address: Jalan Raya Cipanas KM 81,2, Cipanas, Puncak, Jawa Barat, Indonesia, 43253, Jalan Raya Cipanas KM 81,2, Jawa Barat, 43253, Indonesia
Rating: 8.2

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8.2

/10

Very Good

6,809 reviews

What Guests Say About Their Stay

F***s

9.1

/ 10

Our second visit after four years, and my wife loved the breakfast. It was quite impressive, and the staff were friendly.

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Syarifah W.

10.0

/ 10

The hotel service was excellent, from the prompt luggage handling to the room escort. Keep it up, and we wish Palace Hotel Cipanas continued success.

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Happy L.

10.0

/ 10

Recommended for those of you who want to stay overnight. The food is delicious, the hotel staff are friendly, and the rooms are clean. Thank you 🙏

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Jullian A.

9.7

/ 10

My parents were sick, but the staff quickly took a wheelchair and took them to the room.

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nella n.

8.8

/ 10

I was impressed by the friendly service from the staff at this hotel, especially the bellboy, security, and restaurant staff. Good job and keep the excellent service.

In the Area

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Jalan Raya Cipanas KM 81,2, Cipanas, Puncak, Jawa Barat, Indonesia, 43253

Main Facilities

This accommodation offers:

Outdoor pool

Bar

Archery

Billiard

Steam room

Children play area

Children pool

Swimming pool

Laundry service

Fitness center

Restaurant

Luggage storage

Elevator

Family room

note: hotel was previously named PRAMESWARI HOTEL Palace Hotel Cipanas is a hotel is located at Cipanas. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

What's around Palace Hotel Cipanas

Jalan Raya Cipanas KM 81,2, Cipanas, Puncak, Jawa Barat, Indonesia, 43253

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Discover More About Palace Hotel Cipanas

Welcome to the enchanting Palace Hotel Cipanas, your premier destination for an unforgettable stay in the heart of Jawa Barat, Indonesia. Nestled amidst breathtaking natural beauty and offering a sanctuary of comfort and luxury, Palace Hotel Cipanas promises an experience that rejuvenates the senses and delights the soul. Whether you're planning a romantic getaway, a family vacation, or a business trip, our hotel provides the perfect blend of serene ambiance and modern convenience. Discover the charm of Cipanas and let Palace Hotel Cipanas be your home away from home. Room rates at Palace Hotel Cipanas start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Palace Hotel Cipanas Location

Located in the picturesque Cipanas area of Jawa Barat, Palace Hotel Cipanas offers a tranquil escape from the bustling city life. Situated at Jalan Raya Cipanas KM 81,2, Cipanas, Puncak, Jawa Barat, Indonesia, 43253, our hotel is conveniently positioned to provide easy access to the region's most captivating natural wonders and cultural attractions. While Cipanas itself is a charming destination, the hotel is approximately a 2-3 hour drive from the capital city of Jakarta, depending on traffic conditions, making it an ideal retreat for those seeking a refreshing break. The atmosphere surrounding Palace Hotel Cipanas is one of serene natural beauty, with lush greenery and cool mountain air, perfect for a relaxing staycation or a peaceful getaway.

Palace Hotel Cipanas Facilities & Services

Facilities for guests at Palace Hotel Cipanas are designed to ensure a comfortable and enjoyable stay for every visitor. We pride ourselves on offering a comprehensive range of amenities and services to cater to all your needs.

Swimming Pool: Take a refreshing dip in our sparkling outdoor swimming pool, perfect for both adults and children. Open daily from 8:00 AM to 6:00 PM. Entrance is complimentary for hotel guests.
Restaurant: Savor delicious local and international cuisine at our on-site restaurant. Operating hours are from 7:00 AM to 10:00 PM.
Free Parking: For guests traveling by car, we offer complimentary on-site parking facilities.
Wi-Fi: Stay connected with complimentary high-speed Wi-Fi available throughout the hotel premises.
24-Hour Front Desk: Our friendly and efficient front desk staff are available around the clock to assist you with any queries or requests.
Room Service: Enjoy the convenience of in-room dining with our room service, available from 7:00 AM to 10:00 PM.
Gardens: Explore our beautifully landscaped gardens, a perfect spot for a leisurely stroll or to simply relax amidst nature.

Palace Hotel Cipanas Room Types

Discover a variety of accommodations designed to suit every traveler's needs. The room types of Palace Hotel Cipanas range from comfortable standard rooms to spacious suites, each offering a unique experience.

Deluxe Room: These well-appointed rooms offer a comfortable stay with garden views. Available as smoking or non-smoking rooms. Some Deluxe rooms feature a bathtub.
Executive Room: Slightly larger than the Deluxe rooms, Executive rooms provide enhanced comfort and amenities, also with garden views. Available as smoking or non-smoking. Bathtub available in select rooms.
Suite: Our luxurious Suites offer ample space and premium amenities, perfect for those seeking an elevated experience. Enjoy beautiful garden views. Suites typically include a bathtub for added relaxation.
Family Room: Designed for families or larger groups, these rooms provide extra space and comfortable sleeping arrangements. Enjoy garden views. Bathtub available in select Family Rooms.

Please note that all rooms are designated as non-smoking unless otherwise specified. While we do not currently offer pet-friendly rooms, we are happy to assist with recommendations for pet boarding facilities nearby.

Palace Hotel Cipanas Dining & Restaurants

Indulge your taste buds with the culinary delights offered at Palace Hotel Cipanas. Our on-site dining options are crafted to provide a memorable gastronomic journey.

The Garden Restaurant: Our main restaurant offers a delightful ambiance and serves a wide array of Indonesian and international dishes. Enjoy breakfast, lunch, and dinner here. Estimated price per person for a meal is around PHP 500 - PHP 800. Operating hours: 7:00 AM - 10:00 PM.
Poolside Cafe: A casual spot perfect for light snacks, refreshing beverages, and enjoying the poolside atmosphere. Operating hours: 10:00 AM - 5:00 PM.

Palace Hotel Cipanas Nearby Attractions and Activities

The area surrounding Palace Hotel Cipanas is rich with natural beauty and cultural experiences. Explore these popular destinations during your stay:

Taman Safari Indonesia: A renowned wildlife park where you can see a variety of animals in their natural habitats.
Cipanas Hot Springs: Relax and rejuvenate in the natural hot springs, known for their therapeutic properties.
Kebun Raya Cibodas: A beautiful botanical garden offering a diverse collection of plants and a peaceful environment for a stroll.
Mount Gede Pangrango National Park: For the adventurous, this park offers hiking trails and stunning mountain scenery.
Puncak Pass: Enjoy scenic drives and breathtaking views of the tea plantations and rolling hills.

If you are looking for other activities around Palace Hotel Cipanas, check out the best deals on Traveloka: Recommended activities in Cipanas!

How to Get to Palace Hotel Cipanas from the Airport

Getting to Palace Hotel Cipanas is convenient, whether you're arriving from Jakarta's Soekarno-Hatta International Airport (CGK) or Halim Perdanakusuma International Airport (HLP). Here are some transportation options:

Private Airport Transfer: The most convenient option is to arrange a private airport transfer service directly through Palace Hotel Cipanas. This ensures a seamless journey directly to the hotel. The estimated cost for this service can range from PHP 2,500 to PHP 4,000, depending on the vehicle type and pick-up location. You can also explore airport transfer services on Traveloka for competitive rates.
Taxi: Metered taxis are readily available at the airport. The journey to Palace Hotel Cipanas can take approximately 2-3 hours and may cost between PHP 1,500 to PHP 2,500, subject to traffic.
Ride-hailing Service: You can also book a ride-hailing service from the airport. Prices will vary based on the service provider and real-time demand, but expect a similar cost to a metered taxi.
Rental Car: For those who prefer to drive themselves, car rental services are available at the airport. This offers flexibility to explore the surrounding areas at your own pace.

How to get to Palace Hotel Cipanas is best achieved with pre-arranged transport for a stress-free arrival.

Summary of Why You Should Choose to Stay at Palace Hotel Cipanas

Choosing Palace Hotel Cipanas for your next getaway guarantees a memorable and comfortable experience. Here are the top reasons why you should book your stay with us:

Prime Location: Situated in the beautiful Cipanas area, offering a peaceful retreat with easy access to natural attractions.
Comfortable Accommodations: A range of well-appointed rooms and suites to suit every need and budget.
Excellent Facilities: Enjoy our swimming pool, on-site dining, and beautiful gardens.
Warm Hospitality: Our dedicated staff are committed to providing exceptional service.
Value for Money: Competitive rates and special offers make your stay even more appealing.

Room availability at Palace Hotel Cipanas is often in high demand, especially during peak seasons, so it's advisable to book in advance. For the best rates and a seamless booking process, we recommend Booking Palace Hotel Cipanas through Traveloka. Explore more options and secure your perfect stay:

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All facilities in Palace Hotel Cipanas

Facility

Outdoor pool

Archery

Billiard

Steam room

Children play area

Children pool

Swimming pool

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Family-friendly Facilities

Children pool

Food and Drinks

Things to Do

Children play area
Fitness center
Garden
Hot tub
Karaoke
Massage
Outdoor pool
Sauna
Spa
Steam room

Transportation

Secure parking

Connectivity

Free WiFi

General

AC
Ballroom
Family room
Swimming pool

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

Business Facilities

Business center
Meeting facilities
Projector

In-room Facilities

Bathrobe
Desk
In-room safe
Refrigerator
Shower
TV

Hotel Services

Bellhop
Concierge
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Medical service
Multilingual staff
Newspaper in lobby
Wedding service

Nearby Facilities

ATM/Banking
Gift shop
Grocery
Shops
Supermarket

Sports and Recreations

Archery
Billiard
Fitness center

Accommodation Policy & General Information in Palace Hotel Cipanas

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Deposit

Deposit IDR 0 is required upon check-in. The accommodation accepts cash and debit card.

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General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 12:00
Available rooms at Palace Hotel Cipanas	192
Number of floors in Palace Hotel Cipanas	4
Another facilities in Palace Hotel Cipanas	Children pool, Bar, Children play area, Fitness center, Garden

Frequently asked question in Palace Hotel Cipanas

What is normal check-in & check-out time at Palace Hotel Cipanas?

The standard check-in time at Palace Hotel Cipanas is starting from From 14:00 while the latest check-out time is at Before 12:00

What is the star rating of Palace Hotel Cipanas?

Palace Hotel Cipanas is a 4.0-star hotel.

How many floors does Palace Hotel Cipanas have?

Palace Hotel Cipanas has 4 floors.

How many rooms are available at Palace Hotel Cipanas?

Palace Hotel Cipanas has 192 rooms in total.

Does Palace Hotel Cipanas provide parking?

Yes, Palace Hotel Cipanas provides parking. Please confirm details directly with the hotel.

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More Reviews from Other Guests in Palace Hotel Cipanas

Overall Ratings & Reviews Palace Hotel Cipanas

Traveloka (6,788)

Other sources (21)

8.3

Very Good

From 6,788 reviews

Provided by travelers on

Cleanliness

8.2

Room Comfort

8.2

Meal

8.1

Location

8.5

Service and Facilites

8.3

People often mention about Palace Hotel Cipanas

All

Staff Friendliness (163)

Bedroom (136)

Hotel Area (134)

Variety (134)

Room Space (130)

Ambiance (128)

Bathroom (127)

Taste (122)

Family Friendly (120)

Accessibility (118)

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Traveler Reviews Palace Hotel Cipanas

Number of reviews per page

Customer reviews

S***n

Staycation

10.0

/10

Reviewed 1 day(s) ago

Very good experience, will come back again.

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Accommodation's Reply

09 Nov 2026

Dear Ms./Mrs. S*n, Good afternoon. Thank you for your review and your trust in Palace Cipanas Hotel. We are delighted to hear that you enjoyed your stay with us, and we are pleased to know that Palace Cipanas Hotel is one of your choices for future stays. Your excellent compliments and rating motivate our entire team to continue striving to maintain the highest quality facilities and services for all our guests. We look forward to welcoming you again and hope to provide you with an even more memorable stay. Sincerely, The Management Team, Palace Cipanas Hotel

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S***a

6.8

/10

Reviewed 1 day(s) ago

Stayed in one of the rooms on level 3. Very bad smell, especially from the bathroom.

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Verified Traveler

Staycation

10.0

/10

Reviewed 5 day(s) ago

The hotel's grand atmosphere, warm service, and tranquil moments often leave a lasting impression. Here's a memorable fictional account of a stay at the Palace Hotel for you to enjoy: A Tranquil Sunset at the Palace Hotel.

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Accommodation's Reply

09 Nov 2026

Dear Mr./Ms. G*t, Good afternoon. Thank you for sharing your wonderful experience at Palace Cipanas Hotel. We are delighted to hear that the hotel's atmosphere, friendly service, and peaceful moments during your stay provided you with a memorable experience. For us, comfort means not only the amenities but also that every guest feels welcomed and has a pleasant experience during their stay. We hope that Palace Cipanas Hotel will be a place that brings back beautiful stories and memories every time you visit. We look forward to welcoming you back again for another exceptional experience. Sincerely, The Management Team, Palace Cipanas Hotel

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Aliung

10.0

/10

Reviewed 1 week(s) ago

Comfortable place, good facilities.

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Accommodation's Reply

09 Nov 2026

Dear Mr./Ms. Aliung, esteemed guest, Good afternoon. Thank you for your review and your trust in Palace Hotel Cipanas. We are delighted to hear that you felt comfortable during your stay and enjoyed the facilities we provided. Guest comfort and satisfaction are always our top priority. To provide a memorable stay experience, we hope Palace Hotel Cipanas will be your choice again for your family or loved ones' vacations. We look forward to welcoming you again. Sincerely, The Management Team, Palace Hotel Cipanas

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Aliung

10.0

/10

Reviewed 1 week(s) ago

The place is comfortable and the facilities are really good.

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1 people find it helpful

Accommodation's Reply

09 Nov 2026

Dear Mr./Ms. Aliung, esteemed guest, Good afternoon. Thank you for your review and your trust in Palace Hotel Cipanas. We are delighted to hear that you felt comfortable during your stay and enjoyed the facilities we provided. Guest comfort and satisfaction are always our top priority. To provide a memorable stay experience, we hope Palace Hotel Cipanas will be your choice again for your next family or loved one's holiday. We look forward to welcoming you again. Sincerely, The Management Team, Palace Hotel Cipanas

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K***h

Staycation

10.0

/10

Reviewed 1 week(s) ago

Comfortable to carry baby, thank you.

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Accommodation's Reply

09 Nov 2026

Dear Mr./Ms. Kay, Good afternoon. Thank you for choosing Palace Cipanas Hotel. We are delighted to hear that the atmosphere and facilities at our hotel will make your stay with your child comfortable. We are committed to providing a family-friendly environment to ensure every moment is enjoyable, especially when spending quality time with children. We hope your stay was a wonderful memory for you and your family. We look forward to welcoming you again in the future. Sincerely, The Management Team, Palace Cipanas Hotel

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Yanna R.

Leisure

9.7

/10

Reviewed 1 week(s) ago

The staff are friendly, the rooms are spacious and clean.

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Accommodation's Reply

09 Nov 2026

Dear Ms. Yanna R., Good afternoon. Thank you for choosing Palace Hotel Cipanas as your accommodation. We are delighted to hear that the friendliness of our staff and the comfort of our spacious and clean rooms provided a memorable experience during your stay. We will continue to strive to maintain the highest standards of cleanliness, amenities, and service for all our guests. We hope that Palace Hotel Cipanas will be your choice again for your next vacation. Sincerely, The Management Team, Palace Hotel Cipanas

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Erdy C.

8.5

/10

Reviewed 2 week(s) ago

The service is already good, a few suggestions from me: 1. The cleanliness of the swimming pool water is maintained and the broken and cracked pool tiles should be replaced because they are dangerous if they touch your feet. 2. Provide enough spare foot mats, because the first day the foot mat was wet I asked for a replacement but it was not given until the second day it was not given until I checked out. Thank you.

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Accommodation's Reply

09 Nov 2026

Dear Mr. Erdy C., Good afternoon. Thank you for choosing Palace Cipanas Hotel and sharing your feedback during your stay. We are delighted to hear that the service we provided made a positive impression. We especially appreciate your attention to the condition of the swimming pool, including the cleanliness of the water and the condition of the tiles, as well as the provision of slippers in the room. All your suggestions will be taken into consideration and evaluated by the relevant team to improve the maintenance of our facilities and meet the needs of our guests. We are committed to continuously improving the quality of our service and comfort to make every stay a more memorable experience. We hope to welcome you back again for an even better stay at Palace Cipanas Hotel. Sincerely, The Management Team, Palace Cipanas Hotel

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S***o

8.8

/10

Reviewed 2 week(s) ago

The hotel staff is friendly and responsive.

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1 people find it helpful

Accommodation's Reply

28 Oct 2026

Dear Ms./Mrs. S*o, Good afternoon. Warm greetings from Palace Cipanas Hotel. Thank you for your rating and review. We are delighted to hear that you were satisfied with the friendliness and prompt service of our staff during your stay. This compliment is an encouragement to our team to continue providing the best service to all guests. We hope to welcome you back to Palace Cipanas Hotel again for an even more memorable stay. Sincerely, The Management Team, Palace Cipanas Hotel

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E***i

Leisure

6.5

/10

Reviewed 2 week(s) ago

The staff was friendly and very helpful, but the room was less than pleasant. Upon entering, the room smelled musty, lacking any fragrance. The sheets had blood stains and smelled like a guest who hadn't been changed. The bathroom smelled awful.

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1 people find it helpful

Accommodation's Reply

09 Nov 2026

Dear Mr./Ms. E*i, Good afternoon. Thank you for choosing to stay at Palace Hotel Cipanas and sharing your experience. We are pleased to know that the friendliness and assistance of our staff left a positive impression on you. We apologize if the comfort of the room did not meet your expectations, particularly regarding the smell and cleanliness. Your feedback will be taken into consideration to improve the quality of cleanliness and comfort of our rooms in the future. We hope your next stay will be an even better experience. Sincerely, The Management Team, Palace Hotel Cipanas

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Ana S.

6.9

/10

Reviewed 2 week(s) ago

The check-in schedule was really long, check-in was at 2 but we arrived at half past 2, and we had to keep following up with the receptionist.

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Accommodation's Reply

09 Nov 2026

Dear Ms./Mrs. Ana S., Good afternoon. Thank you for choosing Palace Hotel Cipanas as your accommodation. We are delighted to have been a part of your travel experience. We apologize for any inconvenience you experienced during check-in and understand that a convenient and smooth check-in process is an important part of our guest experience. This feedback is helpful in our evaluation to improve coordination and service quality, especially in the guest welcoming process. We are committed to always providing a comfortable stay with the best facilities and services. We hope to welcome you again and provide an even better experience on your next visit. Sincerely, The Management Team, Palace Hotel Cipanas

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R***e

Leisure

10.0

/10

Reviewed 3 week(s) ago

Awesome, especially the food is top notch.

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Accommodation's Reply

28 Oct 2026

Dear Ms./Mrs. R*e, Good afternoon. Warm greetings from Palace Cipanas Hotel. Thank you for your excellent rating and positive review. We are delighted to hear that you enjoyed your stay with us, especially the food we served. This compliment is an encouragement to our team to continue maintaining the quality of our food and service. We hope to see you again on your next stay. We look forward to welcoming you back to Palace Cipanas Hotel. Sincerely, The Management Team, Palace Cipanas Hotel

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Y***f

8.5

/10

Reviewed 3 week(s) ago

Okay, even though the first room I got was messy and smelly, and the second room was noisy because it was on the roadside, I ended up getting a third, more comfortable room. The service was great.

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2 people find it helpful

Accommodation's Reply

28 Oct 2026

Dear Mr./Ms. Y*f, Good afternoon. Warm greetings from Palace Hotel Cipanas. Thank you for sharing your stay experience with us. We apologize for the inconvenience you experienced regarding the first room being dirty and having an unpleasant odor, as well as the noise from the adjacent room. We understand that these could certainly affect your comfort during your stay. On the other hand, we are pleased that our team assisted you in obtaining a more comfortable room. This feedback will be taken into consideration to improve the thoroughness of room inspections before guest arrival. Thank you for your appreciation of our staff's service. We hope your next visit will be an even better experience than the first. Sincerely, The Management Team, Palace Hotel Cipanas

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F***s

Leisure

9.1

/10

Reviewed 4 week(s) ago

Our second visit after four years, and my wife loved the breakfast. It was quite impressive, and the staff were friendly.

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1 people find it helpful

Accommodation's Reply

28 Oct 2026

Dear Gentlemen/Ladies, Good afternoon. Warm greetings from Palace Cipanas Hotel. Thank you for returning to stay with us after 4 years. We are delighted to hear that you and your wife enjoyed your stay, especially the breakfast menu, which is your wife's favorite, and the friendliness of our team. We hope this visit was a wonderful memory for you and your family. We look forward to seeing you again at Palace Cipanas Hotel. Sincerely, The Management, Palace Cipanas Hotel

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Verified Traveler

Transit

9.7

/10

Reviewed 4 week(s) ago

The staff was friendly, the hotel was clean, and the breakfast variety was good, but the taste could be improved. Overall, it was okay. Hopefully, I'll try again.

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Accommodation's Reply

28 Oct 2026

Dear Mr./Mr. G*t, Good afternoon. Warm greetings from Palace Cipanas Hotel. Thank you for your review and rating. We are delighted to hear that you were satisfied with the cleanliness of the hotel and the friendliness of our staff, and enjoyed the varied breakfast menu we prepared. Thank you also for your feedback regarding the taste of the food. We will pass this feedback on to the relevant team to help us improve the quality of our food in the future. We hope to welcome you back to Palace Cipanas Hotel again for an even more memorable experience. See you soon. Sincerely, The Management Team, Palace Cipanas Hotel

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i***m

Staycation

6.6

/10

Reviewed 4 week(s) ago

Upon arrival, there were no mats or towels, as the receptionist informed us they were still being cleaned. The swimming pool was dirty, full of dirt and insects. Of the seven people on vacation, only one didn't swim, and only that one person returned without getting sick.

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Deni A.

10.0

/10

Reviewed 4 week(s) ago

Good food, okay place, spacious.

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1 people find it helpful

Accommodation's Reply

28 Oct 2026

Dear Mr. Deni A., Good afternoon. Warm greetings from Palace Hotel Cipanas. Thank you for your excellent rating and positive review. We are delighted to hear that you enjoyed the food we served and felt comfortable in our spacious hotel grounds. Your compliments motivate us to continue maintaining the quality of our food, facilities, and service. We sincerely hope to welcome you again at Palace Hotel Cipanas. Sincerely, The Management, Palace Hotel Cipanas

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O***r

8.7

/10

Reviewed 4 week(s) ago

Overall, it was okay, except the bathroom I got smelled unpleasant, and the pool bottom was a bit green. Otherwise, it's fine, and it would be nice to have better management.

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1 people find it helpful

Accommodation's Reply

05 Nov 2026

Dear Mr./Ms. O*r, Good afternoon. Thank you for choosing Palace Hotel Cipanas and for taking the time to share your stay experience. We are delighted to hear that you were generally very satisfied with your stay with us. We greatly appreciate your feedback regarding the condition of the bathrooms and the swimming pool. Guest comfort and satisfaction are always our top priority. Your feedback will be used as input in our evaluation process to continuously improve the quality of cleanliness, maintenance of facilities, and services, making your stay even more comfortable and enjoyable. We are committed to maintaining and developing our existing facilities to ensure Palace Hotel Cipanas is the best choice for a relaxing vacation with family or loved ones. We hope to welcome you back again for an even more memorable experience. Sincerely, The Management Team, Palace Hotel Cipanas

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f***d

Leisure

9.4

/10

Reviewed 4 week(s) ago

This is my 4th time visiting here, I don't know why it's so comfortable. 2 nights feels like not enough, heheh. Everything is good, the facilities are okay, the food is all delicious. But on the first day, the balcony was dirty and there were still cigarette residue from the previous guest, so we immediately asked for it to be cleaned. On the second day, we set an alarm to clean the room, but it turns out the balcony area wasn't cleaned either because my husband forgot to put the glass he used in and the kids' leftover snacks. So, only the inside of the room and the toilet were cleaned. Maybe he forgot, but next time, I can check the balcony again so the guests are happy too. Everything else is good. Thank you Palace.

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1 people find it helpful

L***a

Leisure

6.0

/10

Reviewed 5 week(s) ago

The check-in time of the hotel is 2 PM. We came before 2 PM and they said we have to wait until 2 PM because the room was not ready yet. They also said that they would inform us when it's ready, but after 2:13 PM, still no one informed us, so we had to ask them again. There were no towels in the room, and when we called the receptionist about that, they asked us to call housekeeping ourselves. The bedsheets and the pillows smelled strongly of sweat. There was only one glass for coffee, even though it's a room for 2 persons. The coffee sachet looked dirty and a bit sticky. We were given 2 sachets of coffee, and both looked unclean. Hopefully, it will be better next time!

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Bar, Cafe and Lounge 4 Palace Hotel Cipanas

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.