Ramada by Wyndham Serpong

Hotels
8.2
/10
Very Good
2,288 reviews

What Guests Say About Their Stay

Verified Traveler
8.5
/ 10
Great stay! Clean rooms, friendly staff, and good breakfast. Perfect for a short getaway.
p***i
10.0
/ 10
From parking to staff, it's really good. The room was clean and fragrant. There are lots of swimming pools. The sports center is also really good, for a complete and delicious breakfast. Anyway, you won't regret staying here.
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Lia K.
9.4
/ 10
The room was very comfortable with an iconic view of the city. It was also very clean, and the staff were extremely friendly. I had a wonderful stay.
Muhammad r.
10.0
/ 10
Great services, Many menu choices, egg station without queuing. Very memorable, stayed overnight and accidentally left my phone behind because my child was playing with it. The next day, I contacted the hotel and they quickly helped check it and even helped send it to the expedition. Thank you for the perfect service from the receptionist, HK, and Ramada management. God Bless You all.
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Giany M. F.
10.0
/ 10
I am giving my 10 thumbs to Ridwan, the receptionist, for his warm and helpful assistance during my stay. Maybe for some people it's just a simple thing, but the way he recognized my name and greeted me at first place certainly made me feel like I am staying not in a hotel but my own home. Keep it up Ridwan, see you soon!
In the Area
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Jalan Raya Serpong No. 89, Serpong, Tangerang Selatan, Banten, Indonesia, 15310

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Ramada by Wyndham Serpong is a hotel in a good neighborhood, which is located at BSD. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Ramada by Wyndham Serpong

Jalan Raya Serpong No. 89, Serpong, Tangerang Selatan, Banten, Indonesia, 15310
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Lobby Ramada by Wyndham Serpong
Lobby 2 Ramada by Wyndham Serpong

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Ramada by Wyndham Serpong Rates per Night

Looking for the best hotel rates in Tangerang Selatan? Finding the perfect stay at Ramada by Wyndham Serpong starts with understanding the hotel prices. Ramada by Wyndham Serpong room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Whether you're planning a weekend getaway or a longer stay, knowing the hotel prices helps you budget and find the best deals. Keep an eye out for hotel promotion to save on your next trip.

Ramada by Wyndham Serpong Location & Address

Finding your way to Ramada by Wyndham Serpong is easy. Ramada by Wyndham Serpong is located at Jalan Raya Serpong No. 89, Serpong, Tangerang Selatan, Banten, Indonesia, 15310. It's situated in the heart of Tangerang Selatan, known for its vibrant atmosphere and convenient access to local attractions. The hotel is approximately 15 km from the city center.

How to go to Ramada by Wyndham Serpong from Airport

Getting from the airport to Ramada by Wyndham Serpong is straightforward, with several convenient options available. Planning your hotel transfer from the airport ensures a smooth start to your stay. Here’s how you can reach the hotel:

  • Taxi (most direct): Taxis are readily available at the airport. This is the fastest option, taking approximately 45 minutes to an hour, depending on traffic.
  • Ride Hailing (most convenient): Services like Traveloka offer ride-hailing options, providing a pre-booked, comfortable transfer directly to the hotel.
  • Airport Shuttle (most affordable): Some hotels offer airport shuttle services; check with Ramada by Wyndham Serpong for availability and schedules.

Tips: For the most convenient route, consider booking a ride-hailing service through Traveloka for a hassle-free transfer.

Ramada by Wyndham Serpong Reviews & Summary

Wondering what other guests think about Ramada by Wyndham Serpong? Hotel reviews offer valuable insights into the guest experience. This hotel is praised for its comfortable rooms, excellent service, and convenient location.

Guests often highlight the hotel's modern amenities and friendly staff. A standout feature is the rooftop pool, offering stunning city views. "I had a fantastic stay! The staff was incredibly helpful, and the location was perfect for exploring Tangerang Selatan. Highly recommended!"

Ramada by Wyndham Serpong Room Types Available

Choosing the right room is key to a comfortable stay. Ramada by Wyndham Serpong offers a variety of hotel room type to suit different needs. Here’s a look at the different hotel room types available:

  • Deluxe Room: Offers a comfortable space with city views.
  • Executive Room: Features more space and upgraded amenities.
  • Suite: Provides a separate living area and bedroom for added luxury.
  • Family Room: Designed to accommodate families with extra space and beds.

Please note that smoking/non-smoking preferences are usually available, and it's best to confirm pet-friendly policies and any associated charges directly with the hotel.

Hotel Facilities in Ramada by Wyndham Serpong

Ramada by Wyndham Serpong provides a range of hotel amenities to enhance your stay. These hotel facilities cater to both adults and kids, ensuring a pleasant experience for everyone.

  • Swimming Pool: Enjoy a refreshing swim in the outdoor pool.
  • Fitness Center: Stay active with a fully equipped gym.
  • Restaurant: Dine at the hotel's restaurant, offering a variety of cuisines.
  • Meeting Rooms: Available for business travelers.

Operating hours and extra fees, if any, are best confirmed with the hotel directly.

Hotel Buffet or Restaurant/Cafe in Ramada by Wyndham Serpong

Dining at Ramada by Wyndham Serpong is a delightful experience, with options to satisfy every palate. The hotel buffet and restaurant offer a variety of culinary delights.

  • The All-Day Dining Restaurant: Offers a wide selection of international and local dishes. Price per person: ₱800.
  • Lobby Cafe: Perfect for a quick coffee or snack.

Special or signature dishes are best discovered during your visit!

Ramada by Wyndham Serpong Airport pickups and How to Book

For a seamless arrival, Ramada by Wyndham Serpong offers airport pick-up services. Hotels with airport shuttle make your travel easier. Here’s how to arrange your hotel to airport transfer:

To book, contact the hotel directly, preferably in advance, to arrange your airport pick-up. Provide your flight details and arrival time. Advance notice is usually required to ensure availability.

Nearby MRT Station & Bus Stops

Getting around Tangerang Selatan is easy with convenient public transport options. Nearby MRT station and bus stops provide easy access to various destinations.

  • Nearest Bus Stop: Located within a 5-minute walk.
  • MRT Station: The nearest MRT station is approximately 3 km away.

Public transport cards are available for purchase at the MRT station and convenience stores.

Nearby Attractions for Family / Kid Friendly

Planning fun activities near Ramada by Wyndham Serpong is easy, with plenty of nearby attractions for families. These nearby places to visit offer something for everyone.

  • Scientia Square Park: A popular park with various activities. Distance: 5 km. Entry Price: Free.
  • Ocean Park BSD City: A water park perfect for a fun day out. Distance: 8 km. Entry Price: ₱150,000.
  • Taman Kota 1: A local park with playgrounds and green spaces. Distance: 3 km. Entry Price: Free.
  • AEON Mall BSD City: Offers a variety of shops, restaurants, and entertainment. Distance: 7 km. Entry Price: Free.
  • The Breeze BSD City: An outdoor lifestyle center with dining and entertainment options. Distance: 6 km. Entry Price: Free.

Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near Ramada by Wyndham Serpong (Tangerang Selatan)

Exploring the local food scene near Ramada by Wyndham Serpong is a must for any foodie. Discovering nearby dining options and local food eateries adds to the experience.

  • Cafes/ Restaurants:
  • Warung Nasi Ampera: Offers authentic Indonesian cuisine.
  • Sate Khas Senayan: Known for its delicious satay dishes.
  • Local Streetfood:
  • Nasi Goreng: A classic Indonesian fried rice dish.
  • Soto Betawi: A rich and flavorful beef soup.
  • Gado-Gado: Indonesian salad with peanut sauce.
  • Bakso: Meatball soup, a local favorite.
  • Martabak: Sweet or savory pancake-like snack.

Shopping places near Ramada by Wyndham Serpong (Tangerang Selatan)

For those who love to shop, there are plenty of shopping places near Ramada by Wyndham Serpong. Discovering nearby shopping mall options adds to the convenience.

  • AEON Mall BSD City: A large mall with a wide variety of shops and restaurants.
  • Living World Alam Sutera: Offers a mix of retail, dining, and entertainment options.
  • Summarecon Mall Serpong: A popular mall with a diverse range of stores.

Other Places to Stay Near Ramada by Wyndham Serpong

If you're looking for alternative accommodations, there are several other hotels nearby Ramada by Wyndham Serpong. Finding the best hotel nearby depends on your preferences.

  • Luxury/5–6 Star Hotels Nearby:
  • The Springs Club: Offers luxurious accommodations and amenities.
  • Four-Star Hotels Nearby:
  • Santika Premiere Bintaro: Provides comfortable rooms and excellent service.
  • Mercure Serpong Alam Sutera: Offers modern rooms and convenient amenities.
  • Three-Star Hotels Nearby:
  • Hotel Santika BSD City Serpong: A comfortable and well-located hotel.

For 5-star:

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Hotel availability and booking

Ready to book your stay at Ramada by Wyndham Serpong? Checking hotel availability and making hotel reservations is easy with Traveloka. Book your room booking today and enjoy a hassle-free experience.

Book your stay through Traveloka for the best deals and a seamless booking process.

All facilities in Ramada by Wyndham Serpong

Bar, Cafe and Lounge Ramada by Wyndham Serpong
Bar, Cafe and Lounge
Swimming Pool Ramada by Wyndham Serpong
Swimming Pool
Entertainment Facility Ramada by Wyndham Serpong
Entertainment Facility
Fitness Center Ramada by Wyndham Serpong
Fitness Center
Functional Hall Ramada by Wyndham Serpong
Functional Hall

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Breakfast (surcharge)
  • Vegetarian meal

General

  • AC
  • Ballroom
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Business Facilities

  • Conference hostess
  • Conference room
  • Meeting facilities
  • Projector

Hotel Services

  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage

Nearby Facilities

  • ATM/Banking
  • Laundry
  • Shops

Things to Do

  • Outdoor pool
  • Spa

Transportation

  • Secure parking
  • Valet parking

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Ramada by Wyndham Serpong

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Early Check-in

You're not allowed to check-in before the accommodation’s check-in time.

Late Check-out

You're not allowed to check-out past the accommodation's check-out time.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Ramada by Wyndham Serpong
97
Number of floors in Ramada by Wyndham Serpong
5
Another facilities in Ramada by Wyndham Serpong
Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in Ramada by Wyndham Serpong

What are available facilities at Ramada by Wyndham Serpong?
There are top facilites at Ramada by Wyndham Serpong such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Ramada by Wyndham Serpong?
The standard check-in time at Ramada by Wyndham Serpong is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Ramada by Wyndham Serpong provide breakfast?
Yes, Ramada by Wyndham Serpong provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Ramada by Wyndham Serpong?
Ramada by Wyndham Serpong is a 4.0-star hotel.
How many floors does Ramada by Wyndham Serpong have?
Ramada by Wyndham Serpong has 5 floors.
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More Reviews from Other Guests in Ramada by Wyndham Serpong

Overall Ratings & Reviews Ramada by Wyndham Serpong

Traveloka (2,274)
Other sources (14)
8.3
Very Good
From 2,274 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.1

Location

8.3

Service and Facilites

8.4

People often mention about Ramada by Wyndham Serpong
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Keramahan Staff (71)
Kamar Tidur (70)
Variasi (59)
Suasana (57)
Area Hotel (55)
Ukuran Kamar (52)
Akses (51)
Kamar Mandi (51)
Wifi (50)
Rasa (50)
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Traveler Reviews Ramada by Wyndham Serpong

Number of reviews per page
20
40
Customer reviews
Sarah
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 day(s) ago
The hotel staff is friendly, the food is delicious, the facilities are okay, you can color while having breakfast.
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K***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.0
/10
Reviewed 3 day(s) ago
Hot water usage is limited, meaning the water isn't always hot. The bathroom door lock is broken, the toilet flush isn't strong, and the bedroom door is difficult to open. Staff friendliness is 8/10. The swimming pool is comfortable, not too chlorine-rich, clean, and not too deep, only 1.2 meters.
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WINDA W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
The hotel's location is easy to reach. I booked two rooms and received four glasses of guava and orange juice as a welcome drink. Awesome... The staff was friendly. The bedroom and bathroom were clean. I needed an iron, and it was delivered promptly. The only downside was there was no running water for ablutions. I ordered the special fried rice that night. It was delivered straight to my room. It was also delicious. There were plenty of breakfast options. It was great.
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Okky T. W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
The location is very strategic, close to the city center.. and the most enjoyable thing is the swimming pool is very large and large. For the breakfast menu, there are many and the taste is very delicious, and the service at the hotel restaurant is very efficient and very helpful 👍🏼👍🏼👍🏼highly recommended
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yunanik f.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 1 week(s) ago
The hotel is comfortable even though the lighting is lacking, the water heater is no longer hot at 10 pm. Other than that, it's ok.
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E***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Strategic location, delicious breakfast, quite complete.
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G***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
We are stay at Ramada for 3 days 2 night I've requested the room for our wedding anniversary and the staff give us little surprise (picture at mirror and cake) unfortunately there is a lot of ant at the cake. When we ask the staff to handle the ant problem they come quickly,also the AC problem. The pool is good,our child was so happy. Thank you Ramada.
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
ok menyrnangksn tempatnyas need to come here again
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Accommodation's Reply
12 Nov 2025
Dear Valued Guest, Warmest regards, Ramada by Wyndham Serpong Thank you for taking the time to share your experience of your stay at Ramada by Wyndham Serpong. We appreciate your positive feedback. Your satisfaction with our service and facilities is highly appreciated. We will share this positive feedback with our team, who will be greatly encouraged by your review. At Ramada, we always strive to exceed your expectations. Thank you once again for your experience, and we look forward to serving you again in the future. Best regards, Hotel Management
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Y***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Close to a minimarket, lots of snacks, no need to worry about finding food. The pool is big, the kids love it, and the room is quite nice. Because the hotel is on the top floor, the 29th floor. So going up and down the elevator feels dizzy.
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Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Warmest regards, Ramada by Wyndham Serpong Thank you for taking the time to share your experience of your stay at Ramada by Wyndham Serpong. We appreciate your positive feedback. Your satisfaction with our service and facilities is highly appreciated. We will share this positive feedback with our team, who will be greatly encouraged by your review. At Ramada, we always strive to exceed your expectations. Thank you once again for your experience, and we look forward to serving you again in the future. Best regards, Hotel Management
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Retno W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The staff is very friendly, helpful.
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1 people find it helpful
Accommodation's Reply
06 Nov 2025
Dear Mr. Retno W., Sincerely yours, Ramada by Wyndham Serpong Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We appreciate your positive feedback. Your satisfaction with our service and amenities is highly appreciated. We will share this positive feedback with our team, who will be greatly encouraged by your review. At Ramada, we always strive to exceed your expectations. Thank you again for your experience, and we look forward to serving you again in the future. Best regards, Hotel Management
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L***A
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The hotel staff was friendly. Upon check-in, I was upgraded to a junior suite at no additional cost. The room was very spacious. When the AC wasn't cooling, the technician was quick to fix it. The breakfast was plentiful and delicious. The only downside was that it was attached to an apartment. The location wasn't far from the airport. The bathroom was clean. I had a very memorable stay at the Ramada. Thank you.
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Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Warmest regards, Ramada by Wyndham Serpong Thank you for taking the time to share your experience of your stay at Ramada by Wyndham Serpong. We appreciate your positive feedback. Your satisfaction with our service and facilities is highly appreciated. We will share this positive feedback with our team, who will be greatly encouraged by your review. At Ramada, we always strive to exceed your expectations. Thank you once again for your experience, and we look forward to serving you again in the future. Best regards, Hotel Management
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Ahmad i. R.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
So far so good, the swimming pool is lacking facilities, maybe because it is shared with the apartment, so there are no special facilities for hotel guests.
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Accommodation's Reply
06 Nov 2025
Dear Mr. Ahmad, Best regards, Ramada by Wyndham Serpong Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We appreciate your positive feedback. Your satisfaction with our service and amenities is highly appreciated. We will share this positive feedback with our team, who will be greatly encouraged by your review. At Ramada, we always strive to exceed your expectations. Thank you again for your experience, and we look forward to serving you again in the future. Best regards, Hotel Management
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Great stay! Clean rooms, friendly staff, and good breakfast. Perfect for a short getaway.
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Accommodation's Reply
20 Oct 2025
Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong Thank you for taking the time to tell us about your experience at Ramada by Wyndham Serpong. It is always a pleasure to receive positive feedback. We are particularly pleased that you are satisfied with our services and facilities. We will share your comments with our team, who certainly will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Warm regards, Hotel Management
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Overall, it's comfortable, clean, and the food is delicious. A small caveat is that the water pressure is poor. There's no soap in the shower room near the pool. So, if you're going to swim, be sure to bring your own soap/shampoo. Perhaps an air freshener in the corridor would be better.
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Accommodation's Reply
20 Oct 2025
Dear Valued Guest, Warmest regards, Ramada by Wyndham Serpong Thank you for taking the time to share your experience with us at Ramada by Wyndham Serpong. We appreciate your positive feedback. We are so glad that you were satisfied with our service and facilities. We will share your feedback with our team, who will appreciate it. At Ramada, we always strive to exceed your expectations. Thank you once again for sharing your experience and we look forward to serving you again in the future. Best regards, Hotel Management
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D***y
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 9 week(s) ago
The service from the staff was no issue. The only issue was the ambiance of the room and the creepy walk to it. The bathroom was also too narrow, with the distance between the toilet and shower area narrow. The breakfast menu was also mediocre, not particularly tasty, and not very varied.
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Accommodation's Reply
06 Oct 2025
Dear valued guest, Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We deeply regret that your experience did not meet your expectations; please allow us to extend our sincerest apologies. Your feedback is valuable to us, and we are saddened to hear of the issues and shortcomings you experienced. We are taking appropriate steps to address these issues and prevent similar incidents in the future. Ramada will continue to strive to meet your needs and expectations. We greatly appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you better in the future. Best regards, Hotel Management
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
A pleasant hotel, the lobby smells good, there is a welcome drink, all the hotel staff are very friendly and very helpful (except the parking exit guard, hehe sorry), the swimming pool is spacious, clean.
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1 people find it helpful
Accommodation's Reply
01 Oct 2025
Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management
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A***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 11 week(s) ago
The Queen Deluxe room is unique with a capsule coffee machine, but unfortunately, there's no wardrobe, so clothes are hung in the open air. The bathroom is quite cramped, making it a bit difficult to move around. The air conditioning takes a long time (3–4 hours) to fully cool down. The pool is nice, but the chairs around it are a bit uncomfortable. The food is excellent.
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Accommodation's Reply
01 Oct 2025
Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management
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daniel t.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.0
/10
Reviewed 11 week(s) ago
I was immediately unimpressed with a bathroom like that... It didn't separate the shower floor, which was bound to be very wet, from the dry floor for standing... Why provide that much space in the bedroom if the bathroom was so stingy with space and was all wet like that? Well, I don't know if other people's tastes are normal, but for me, it was disappointing and not really.
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Accommodation's Reply
01 Oct 2025
Dear our valued guest, Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We deeply regret that your experience did not meet your expectations; please allow us to extend our sincerest apologies. Your feedback is invaluable to us, and we are saddened to hear of the issues and shortcomings you experienced. We are taking appropriate steps to address these issues and prevent similar issues from occurring in the future. At Ramada, we continually strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you better in the future. Best regards, Hotel Management
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R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
I've been here twice and it's one of the hotels I recommend visiting because it's very comfortable and safe for children."
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Accommodation's Reply
01 Oct 2025
Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management
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Yenni L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 11 week(s) ago
The room has ants on the floor and head board. The bathroom also got smell and dirty. So far the room is quite big.
1 people find it helpful
Accommodation's Reply
01 Oct 2025
Dear Yenni L, Warm greetings from Ramada by Wyndham Serpong Thank you for taking the time to tell us about your experience at Ramada by Wyndham Serpong. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Your feedback is very important to us, and we are saddened to hear the insect issues that you had. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Warm regards, Hotel Management
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Exterior 4 Ramada by Wyndham Serpong

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Overall Ratings & Reviews Ramada by Wyndham Serpong

Traveloka (2,274)
Other sources (14)
8.3
Very Good
From 2,274 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.1

Location

8.3

Service and Facilites

8.4

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Traveler Reviews Ramada by Wyndham Serpong

Number of reviews per page
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40
Customer reviews
Sarah
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 day(s) ago
The hotel staff is friendly, the food is delicious, the facilities are okay, you can color while having breakfast.
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K***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.0
/10
Reviewed 3 day(s) ago
Hot water usage is limited, meaning the water isn't always hot. The bathroom door lock is broken, the toilet flush isn't strong, and the bedroom door is difficult to open. Staff friendliness is 8/10. The swimming pool is comfortable, not too chlorine-rich, clean, and not too deep, only 1.2 meters.
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WINDA W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
The hotel's location is easy to reach. I booked two rooms and received four glasses of guava and orange juice as a welcome drink. Awesome... The staff was friendly. The bedroom and bathroom were clean. I needed an iron, and it was delivered promptly. The only downside was there was no running water for ablutions. I ordered the special fried rice that night. It was delivered straight to my room. It was also delicious. There were plenty of breakfast options. It was great.
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Okky T. W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
The location is very strategic, close to the city center.. and the most enjoyable thing is the swimming pool is very large and large. For the breakfast menu, there are many and the taste is very delicious, and the service at the hotel restaurant is very efficient and very helpful 👍🏼👍🏼👍🏼highly recommended
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yunanik f.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 1 week(s) ago
The hotel is comfortable even though the lighting is lacking, the water heater is no longer hot at 10 pm. Other than that, it's ok.
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E***r
icon-Leisure
Leisure
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8.5
/10
Reviewed 1 week(s) ago
Strategic location, delicious breakfast, quite complete.
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G***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
We are stay at Ramada for 3 days 2 night I've requested the room for our wedding anniversary and the staff give us little surprise (picture at mirror and cake) unfortunately there is a lot of ant at the cake. When we ask the staff to handle the ant problem they come quickly,also the AC problem. The pool is good,our child was so happy. Thank you Ramada.
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
ok menyrnangksn tempatnyas need to come here again
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1 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear Valued Guest, Warmest regards, Ramada by Wyndham Serpong Thank you for taking the time to share your experience of your stay at Ramada by Wyndham Serpong. We appreciate your positive feedback. Your satisfaction with our service and facilities is highly appreciated. We will share this positive feedback with our team, who will be greatly encouraged by your review. At Ramada, we always strive to exceed your expectations. Thank you once again for your experience, and we look forward to serving you again in the future. Best regards, Hotel Management
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Y***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Close to a minimarket, lots of snacks, no need to worry about finding food. The pool is big, the kids love it, and the room is quite nice. Because the hotel is on the top floor, the 29th floor. So going up and down the elevator feels dizzy.
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1 people find it helpful
Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Warmest regards, Ramada by Wyndham Serpong Thank you for taking the time to share your experience of your stay at Ramada by Wyndham Serpong. We appreciate your positive feedback. Your satisfaction with our service and facilities is highly appreciated. We will share this positive feedback with our team, who will be greatly encouraged by your review. At Ramada, we always strive to exceed your expectations. Thank you once again for your experience, and we look forward to serving you again in the future. Best regards, Hotel Management
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Retno W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The staff is very friendly, helpful.
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1 people find it helpful
Accommodation's Reply
06 Nov 2025
Dear Mr. Retno W., Sincerely yours, Ramada by Wyndham Serpong Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We appreciate your positive feedback. Your satisfaction with our service and amenities is highly appreciated. We will share this positive feedback with our team, who will be greatly encouraged by your review. At Ramada, we always strive to exceed your expectations. Thank you again for your experience, and we look forward to serving you again in the future. Best regards, Hotel Management
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L***A
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The hotel staff was friendly. Upon check-in, I was upgraded to a junior suite at no additional cost. The room was very spacious. When the AC wasn't cooling, the technician was quick to fix it. The breakfast was plentiful and delicious. The only downside was that it was attached to an apartment. The location wasn't far from the airport. The bathroom was clean. I had a very memorable stay at the Ramada. Thank you.
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Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Warmest regards, Ramada by Wyndham Serpong Thank you for taking the time to share your experience of your stay at Ramada by Wyndham Serpong. We appreciate your positive feedback. Your satisfaction with our service and facilities is highly appreciated. We will share this positive feedback with our team, who will be greatly encouraged by your review. At Ramada, we always strive to exceed your expectations. Thank you once again for your experience, and we look forward to serving you again in the future. Best regards, Hotel Management
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Ahmad i. R.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
So far so good, the swimming pool is lacking facilities, maybe because it is shared with the apartment, so there are no special facilities for hotel guests.
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Accommodation's Reply
06 Nov 2025
Dear Mr. Ahmad, Best regards, Ramada by Wyndham Serpong Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We appreciate your positive feedback. Your satisfaction with our service and amenities is highly appreciated. We will share this positive feedback with our team, who will be greatly encouraged by your review. At Ramada, we always strive to exceed your expectations. Thank you again for your experience, and we look forward to serving you again in the future. Best regards, Hotel Management
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Great stay! Clean rooms, friendly staff, and good breakfast. Perfect for a short getaway.
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Accommodation's Reply
20 Oct 2025
Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong Thank you for taking the time to tell us about your experience at Ramada by Wyndham Serpong. It is always a pleasure to receive positive feedback. We are particularly pleased that you are satisfied with our services and facilities. We will share your comments with our team, who certainly will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Warm regards, Hotel Management
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Overall, it's comfortable, clean, and the food is delicious. A small caveat is that the water pressure is poor. There's no soap in the shower room near the pool. So, if you're going to swim, be sure to bring your own soap/shampoo. Perhaps an air freshener in the corridor would be better.
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Accommodation's Reply
20 Oct 2025
Dear Valued Guest, Warmest regards, Ramada by Wyndham Serpong Thank you for taking the time to share your experience with us at Ramada by Wyndham Serpong. We appreciate your positive feedback. We are so glad that you were satisfied with our service and facilities. We will share your feedback with our team, who will appreciate it. At Ramada, we always strive to exceed your expectations. Thank you once again for sharing your experience and we look forward to serving you again in the future. Best regards, Hotel Management
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D***y
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 9 week(s) ago
The service from the staff was no issue. The only issue was the ambiance of the room and the creepy walk to it. The bathroom was also too narrow, with the distance between the toilet and shower area narrow. The breakfast menu was also mediocre, not particularly tasty, and not very varied.
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Accommodation's Reply
06 Oct 2025
Dear valued guest, Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We deeply regret that your experience did not meet your expectations; please allow us to extend our sincerest apologies. Your feedback is valuable to us, and we are saddened to hear of the issues and shortcomings you experienced. We are taking appropriate steps to address these issues and prevent similar incidents in the future. Ramada will continue to strive to meet your needs and expectations. We greatly appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you better in the future. Best regards, Hotel Management
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
A pleasant hotel, the lobby smells good, there is a welcome drink, all the hotel staff are very friendly and very helpful (except the parking exit guard, hehe sorry), the swimming pool is spacious, clean.
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1 people find it helpful
Accommodation's Reply
01 Oct 2025
Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management
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A***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 11 week(s) ago
The Queen Deluxe room is unique with a capsule coffee machine, but unfortunately, there's no wardrobe, so clothes are hung in the open air. The bathroom is quite cramped, making it a bit difficult to move around. The air conditioning takes a long time (3–4 hours) to fully cool down. The pool is nice, but the chairs around it are a bit uncomfortable. The food is excellent.
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2 people find it helpful
Accommodation's Reply
01 Oct 2025
Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management
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daniel t.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.0
/10
Reviewed 11 week(s) ago
I was immediately unimpressed with a bathroom like that... It didn't separate the shower floor, which was bound to be very wet, from the dry floor for standing... Why provide that much space in the bedroom if the bathroom was so stingy with space and was all wet like that? Well, I don't know if other people's tastes are normal, but for me, it was disappointing and not really.
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Accommodation's Reply
01 Oct 2025
Dear our valued guest, Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We deeply regret that your experience did not meet your expectations; please allow us to extend our sincerest apologies. Your feedback is invaluable to us, and we are saddened to hear of the issues and shortcomings you experienced. We are taking appropriate steps to address these issues and prevent similar issues from occurring in the future. At Ramada, we continually strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you better in the future. Best regards, Hotel Management
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R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
I've been here twice and it's one of the hotels I recommend visiting because it's very comfortable and safe for children."
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Accommodation's Reply
01 Oct 2025
Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management
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Yenni L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 11 week(s) ago
The room has ants on the floor and head board. The bathroom also got smell and dirty. So far the room is quite big.
1 people find it helpful
Accommodation's Reply
01 Oct 2025
Dear Yenni L, Warm greetings from Ramada by Wyndham Serpong Thank you for taking the time to tell us about your experience at Ramada by Wyndham Serpong. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Your feedback is very important to us, and we are saddened to hear the insect issues that you had. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Warm regards, Hotel Management
Number of reviews per page
20
40